LivingSocial review: thank you for your awful service 135

Was supposed to run an ad, Quit my job only to find out they can take up to a year or two before they run your ad . Which I was never told and still have not been told . I gave the sales rep several leads thinking hey treat others the way you want to be treated . So they ran the leads before they ran my ad ?

Two months later wondering what is going on, seeing that the sales reps wife got a job at a place and it only took a week or two before there ad ran, I thought I would inquire as to what was going on ? i was told, well your in line to run next but realize that there is a fairly healthy queue, To me this sounds like oh well if a bigger and better company comes along or has deep pockets they get to run first . I asked the sales rep about this and got no response . THe sales rep ignores you if you are not bringing him money or business . So I went to check the site to see if anyone was running this was thursday and there you go there is an ad in the same line of business running . SO I thought ok, I should be next . Someone I know checked the site this morning to find out that there is a different ad in the same line of business running . WTF ? This company doesn't care about small business . I rank them as an equivalent of oil companies or worse.

Absolutely horrible customer service. I bought a coupon for a restaurant that I was really looking forward to trying, but when I called to make reservations, the person I spoke to was so incredibly rude and sexist ( I am a woman) that I refused to support the business...turns out I was speaking to the owner! When I try to get my $$ back form LivingSocial, they refused because I was outside of their refund policy timeline...I explained to them that I had had every intention of using my coupon and related my experience to them, but they were not interested! Horrible, horrible customer service. I will NEVER use them again.

I've had the same problem with diamond forever, but I've not even had a reply to my many emails. Living social keep fobbing me off, saying they are trying to get in touch with the merchant! I ordered on the 12th march, and have received nothing. Apparently they've has a lot of complaints about this company.

I've tried Living Social a few times. They're a scam. Overall, the quality of their merchants and their service is beyond poor, their merchants treat the LS voucher holders as if they're there on charity and once they divest you of your money, Living Social takes no responsibility whatsoever for the crap they sell vouchers for. To top that, their customer service and feedback mechanisms are nonexistent. In short, their prices may be low, but what they sell is worth even less, much less.

Ordered Voucher from Living Social on 22 May 2012 at 21.00 hours at a cost of £33 for the Wilmslow Tavern, Cheshire. Voucher details received via email at 7.00 hours on 23 May. I cancelled it at 09.48 hours on 23 May. Despite sending 10 emails, I only received a reply on 25 May with a case number [protected] and despite further email requests, they have ignored these and I am still awaiting a refund. I have had problems with this company before and will not be using them again. Please can you help.

Negative experience. Signed up for window cleaning. Paid $50.00 Voucher good for 1 year. When I called the window cleaning company, they suggested I ask for a refund from LivingSocial. Apparently they were too booked. I sent LivingSociall a refund request. No answer. So I called 2 weeks later. They turned down refund request. They only refund within 5 days of purchase. Don't purchase anything with a service or especially travel from LivingSocial UNLESS you can afford to lose your money.

I wrote an email to detail my complaint. They responded with a pre-fabbed outline of their refund policy.

I wrote saying that they did not answer my question. I got no response (which is completely outrageous and unethical).

I called in and explained my position and they still refused to do anything.

Complaint:
Not all the terms and conditions were written on the original ad. I did not realize this until after the 5 day refund period, when I actually looked at the voucher and it mentioned, pretty blatantly that there should be a tip given and that it should be given on the "prediscounted price"

While I don't mind tipping in my day to day life, I find this distasteful and the fact that they did not disclose this on the original ad (deal) means that the "cost" that they advertised was not the true cost.

The way the handled it after the fact is even more ridiculous and shady; the customer service agent was actually adversarial with me. Unbelievable. Never use a shady service like Living Social.

I bought two 'deals' from LS. I should have learned from the first time. This site is a rip-off! They sell so many deals that the merchant is unable to meet the demand. The first deal ($30) I could never get through to the merchant for an appointment and they never returned my call. I called LS and they quickly gave me account credit for the $30. Knowing I had that credit and could not get a refund, I purchased another deal. Again, the merchant was very busy but scheduled the service for 2 weeks later. After he didn't show within that time period, I contacted him and he said he had 'issues with LS' and that he would not be able to get to us for another 2-3 weeks. This was 2 months after the purchase and completely unacceptable. When I contacted LS, Georgia was nice enough but said she could not do anything and would be submitting the request for refund to the consumer services department and they would get back to me within 1 business day. Three emails and 5 business days later, nothing. I contacted my credit card company to dispute the $65 ($95 less the $30 credit). They filed and contacted LS (telephone conference), some snotty guy ( I think James) said their policy is not to issue credit simply because the merchant is too busy. I explained that they had in the past and he flatly said they weren’t going to this time. My credit card company has issued credit for the $65 and hopefully I will eventually get the other $30 back. This site really does not care about customer satisfaction, its bad when even the merchants feel taken by LS. They just want the money and don’t care if the customer actually receives the service or product. I've used Groupon and Daily Deals with great success. Stay away from LS!

I will NEVER use LivingSocial again. I purchased 2 vouchers through them for what turned out to be a less than reputable merchant. I asked for and was granted a refund. 3 weeks later and I still haven't received the refund. I get conflicting answers from customer service and basically accused of trying to extort my $75 from them. And that's when I can get an answer. It takes 2 days for an email reply and 20 minutes of holding to get someone on the phone.

I've been told the refund went through to my card on file. Neither my bank nor I have any evidence of receiving the refund. Then I was told, no, it was sent to my purchasing card. I closed that card account EIGHT MONTHS AGO. I have applied for a chargeback through my bank and pray they'll help me where LivingSocial has clearly failed.

I purchased a Living Social voucher that expired on 4 June. The merchant was closed on 4 June and 3 June. Hence, the voucher should have expired on 2 June. When I tried to use the voucher on both 3 June and 4 June, I was obviously out of luck.

The merchant saw the problem with this and extended the deal for a few days. Unfortunately, Living Social did not provide her with email addresses of people who purchased the deal, so people didn't know that the the deal had been extended.

I contacted Living Social about this problem three times, twice by email and once by telephone. Their customer service was polite and the customer service representative even agreed that the voucher listed the wrong expiry date, but he refused to extend the life of the voucher, offer a refund, or even to offer a credit. Even the merchant thinks that they should have done so.

Buyer beware.

Wow, can I say scam? I would never do business with them for they do not screen their merchants, the one I went, cosmetic salon was in a $#*!ty stripmall with dirty bathrooms with NO hand towels. I wonder what their employee wipe their hands with before touching your face! I asked for refund, and was told that they DO NOT give you refunds after 5 days. Who ever gets to redeem their deal within 5 days? Appointment takes a while to get and goods usually arrive after 5 days, in which case it's too late to find out flaws and etc. customer service was terrible and rude. I finally got my refunds, after hours of going back and forth for 2 hours, and they gave me 'store credit' and I went to use it to buy take out, and my cc was charged. I email them about it, only to be told that I can't use my refund towards food. Absolutely terrible experience. Stay with Groupon, they are amazing in terms of screening merchants, customer service is very helpful, and just all around smooth experience. Go to hell Livingsocial because that's how I felt dealing with you.

Two weeks ago (9/06/12) I ordered a DC jumper off the living social website. It finally arrived today (19/06/12) as soon as i got home i opened the parcel containing my new jumper only to find an imitation jumper instead. I ordered a DC jumper not a replica DC jumper. So I phoned customer service and after waiting on hold for 20 minutes I finally got through. The girl on the other line seemed polite but sounded doubtful of my claim. I told her what I felt the evidence was supporting my theory of the jumper being fake with was. Poor Material, Poor brand logo printing, no brand tags embedded in the fabric, made in Pakistan (i have another dc jumper which is made in china), a foreign company logo on the jumper as well. Her response to that was all she could assure me would be that the matter would be investigated and I would hear back from them, but not for 5-7 working days. This really infuriated me. I payed good money for a jumper and got a piece of $HI+ imitation jumper instead and now I'm not even guaranteed a refund. I now hate this site and urge anyone to stay away from it by all means.

In October 2011, I purchased two vouchers for a candy making class at chocolee chocolates in Boston. I tried to schedule the class on two occasions, only to be met with extremely long lead times. Today, I was told classes are booked through mid december. The voucher expires in October and I was told chocolee would extend it through december. This is unacceptable. This vendor is clearly overselling classes way beyond their capacity. A six month lead time for a candy class is ridiculous. What's even more outrageous is that a new offer of the same class was posted today for this vendor! They are already booked through december on the last offer and yet she is selling more? This vendor failed to meet the terms of this contract in a timely manner and will not be able to do so before the voucher ends. As a customer, I do not wish to continue waiting and I do not want an extension. I want a refund as I do not wish to do business with companies that engage in such poor business practices. I requested a refund through the livingsocial website and was told I could only get a "credit" for use on another deal. this is the second time I've had a bad experience with living social and I don't want to be held hostage to do further business with them. I want my money back; not a site credit.

I did a 5k Mud run in Acton, CA. The Livingsocial staff was fabulous. But I have a problem. Livingsocial lied to us. They put that the value of the mud run was $120 and sold it to us for $60. It's easy to prove that the most expensive and the very best 5k mud runs cost around $60. No mud run costs $120. This was my first so I didn't know that. I talked to other people at the event that do mud runs all the time and they said that this mud run should have cost no more the $30 because it was at the very bottom of what a mud run should be. We all had fun and I’m glad I did it, but Livingsocial shouldn't be over charging for their adventures and lying about savings that don't exist. Plus it turned out the 5k mud run today was only 2.5 miles, not the full 3.1 miles it should be to be a 5k. And there was no mud; there was only a little dirty water at times. The picture they used to sell this showed people covered in mud; which is what usually happens at a real mud run. The event today was not what they advertised; there was no savings, and they actually charged more than they should have for this event. At this point, I'm not sure if I'll ever do another adventure with them since they lied and misrepresented so much about this one.

After purchasing my Living Social deal I read reviews online and MANY complained that after buying a deal they found fraudulent charges on their bank statement, and wouldn't you know a week after buying my deal I found a $50 charge on my statement from a gaming website. It seems this is a major problem at Living Social and because there have been SO many complaints and it just happened to me, I wonder if Living Social is taking any action to protect their customers. How do you expect to have any return customers?

Not only that but I had 3 friends buy my deal and because one was a couple that bought 2 deals on the same credit card Living Social DID NOT WANT TO GIVE ME MY DEAL FREE. After many emails back and forth they finally did agree.

I will NOT be buying any future "deals" from Living Social.

What a terrible disappointment my purchase of a Living Social Voucher was for a meal for two at the Wilmslow Tavern. Having read the appalling reviews on other websites about the restaurant, I sent an email to Living Social pointing out the terrible reviews but have not even had the courtesy of a "receipt". Anyway, after giving the matter a lot of thought, we decided to give the Wilmslow Tavern the benefit of the doubt and see for ourselves. We really should have believed the reviews. The only half decent thing about the place was the young lad behind the bar who was at least efficient at serving drinks and friendly!

We were told we only had a choice of starters (which were questionable and the fish cakes looked like burnt potato slices), three choices of meat (gammon, chicken or beef - chicken seemed the best option) for the main course (described by the waitress to another customer as "a carvery" - when the customer asked where the carvery was, she was told it was a roast dinner already served up) and the choice of desserts was three scoops of ice cream, hot choc fudge cake or sticky toffee pudding.

The chefs were "out front" at times getting drinks - their clothes were dirty and I would question whether suitable to a professional kitchen. The starters were served on wooden boards which were marked and deeply scored and were clearly a vessel to harbour germs. The main course was served on huge plates - but they were half empty - 3 black roast potatoes (which had clearly been deep fried - cremated!), 3 tiny tiny new potatoes from a tin, two small slices of beef which were tough and very fatty, one small piece each of cauli and broccoli (frozen) and a sea of frozen peas (my husband chose chicken and, in fairness, it was a chicken breast). The gravy was like dishwater! Oh, and half a frozen yorkshire pudding too. The desserts were clearly frozen and microwaved. My small jug of custard had water on top - admittedly I was able to stir it but the sponge was so hot it would have been dangerous if served to a child. There wasn't any offer of tea or coffee to us or anyone else there at the same time - which was part of the deal.

Living Social sales spiel shows a photograph of a lovely piece of meat and yorkshire - but the reality is nothing like that. It really was awful. In fact, I would go so far as to say it is a misrepresentation and a con - the place was truly awful, it had an air of menace about the place and the locals made me feel wary. I didn't dare use the loos after reading some of the reviews but my husband did and said they "stank", were dirty with the loo roll holder open and the loo roll just chucked in.

Service was slow. The place was filthy, cobwebs, rubbish, dirty toilets, so clean eating implements would have been nice! And, to put the icing on the cake, I've now got dreadful indigestion!

I will never ever use LivingSocial again and will never recommend them to anyone else, ever! Absolutely disgusting. Not sure which was the worst experience - the Wilmslow Tavern or the "promise" from Living Social! The "experience" wasn't worth £11 - never mind the £39.80 full value quoted by the site.

Poor customer service, I bought the item and payed for it, the payment is gone out of my account and the day after they refunded my money and say item is out of stock! AVOID IT!

Firstly BEWARE of the american date format on the App. This shows as 5/8/2012 which you would presume is 5th August 2012 however it isn't! It's in Amercian format which actually means 8th May 2012 ! Therefore you may think you have plenty of time left and you haven't. I've bought a few deals from living social now. Which I find is generally good value if you actually get to do it. However if for any reason you want to complain or ask for your money back (after the 7 days cool off period) then you've got no chance. The customer service from the "contact us" feedback form is rubbish. They advise they will get back to you "soon" but its generally at least 10 days. Then is just the standard "no refund, contact the merchant to resolve". My friend bought two vouchers for "luxury pedi/mani plus champagne" for £25 each. We booked it and the merchant cancelled 2 days before. After contacting living for a refund (as this place was an hour's drive away and had originally been booked for a 40th weekend treat) they refused and advised us to contact the merchant. The merchant was horrendous at getting back to us, no response for 3/4 weeks and no reply to messages left on number provided. Eventually after months and weeks of trying we were booked in again..only to be then told that it was cancelled again 10 days before. We have since been told by the merchant that Living social were a nightmare to deal with and sold to many vouchers and were asked to refund clients as the merchant could not complete all the vouchers sold. The vouchers is now out of date so we have lost out £50 thru no fault of our own. Extremely bad customer service ..unlike both Groupon and KGB who get back to you within 24 hours and usually refund immediately or contact the merchant for you for a full explanation.

I have used Living Social before for meals, so I decided to try one of their "escape kits." Bad decision! After I bought the voucher, I tried to call the hotel a couple of times to be sure I got the reservation I wanted. Can't get through. Finally, on the 3rd try, I got thru but was told by the hotel guy that I had to book on line, even though voucher says you can call for reservation. So I sent the email as the guy instructed, and it bounces back. Now I call back and I am pretty steamed. The guy takes my info over the phone but then tells me I have to wait 24-48 hours before they'll even tell me whether I have the reservation. In other words, this is just a "request." They can let me know in 24-48 hours that the dates I requested are not available and then we start the process all over again. BS! So I call Living Social and guess what? - the recording says they are experiencing high call volume (probably a lot of other pissed off people trying to redeem their vouchers) and to call back later - and then the phone just disconnects me. Not even the option of waiting on hold. What a SCAM! Stay away from Living Social! And Privilege Hotels, for that matter. BTW, I have used Groupon with no such problems - and they always answer the phone!

I will never make a purchase with livingsocial again...ever. I purchased 3 tickets to a Cirque show and encouraged my boss to do so also. The vouchers came and right on the voucher it says that the voucher is not the ticket and the Cirque would be emailing tickets you can just print and use at the show within 5 days of purchase..well 5, 6, 7 days pass and nothing. I email livingsocial and they tell me to call Cirque. No problem taking my money and running but told me it was Cirques responsibility. I call Cirque, they tell me they will issue tickets to my email 24-48 hours before the show. Less than 24 hours before the show and you guessed it...NOTING. I call Cirque, they tell me its livingsocials responsibility to issue the ticket as I bought it from them. I try to call livingsocial and you CAN NOT talk to a person. So I emailed again. Explained the whole thing. They responded how sorry they were and told me to call Cirque again. AGHHHHH. Unbelievable these people (livingsocial) are in business. NEVER AGAIN.

I purchased a 24 Hour Car Luxury Car Rental for my son's 7th Birthday(its what he wanted). I made the reservation with the place 2 months before I needed it to make sure I would have it available. 3 Days before I decided to call the location to confirm my reservation, at which point they had said, not only would I not get the vehicle I reserved, I couldn't get the ANY car on the days I reserved it.

I called livingsocial to request a refund, and they gave their "7 days no refund policy" ... I had every intention of using the product, The merchant they represent didn't honor the product. I tried via email, only to get the standard excuse letter. I requested a manager contact me. Have not received any return correspondence to that. I tried calling during business hours, and get we are busy, call back during business hours recording... No wonder why they are so busy, with quality management like that...

Bought a $49 coupon for Aall Bright Window Cleaning (20 windows). When they arrived, I only had two smallish windows to clean and two sets of sliding doors. The guy wanted me to sign a contract to pay him an extra $20 for travel. When I expressed surprise and said that would make it a lot for a couple of windows, he declared that he didnt need the hassle and they were just leaving and would not do the windows. I didn;t refuse to pay the extra and would have but he didn;t give me the chance. He lost it because I was taken by surprise and expressed it. Of course, after trying to get Living Social on the phone for over an hour, when I finally got them, they took his side and said the coupon had been cashed in and no refund for me. That is most certainly the last time I'll use them. I'll stick with Groupon who seem to value their customers a lot more and offer pretty decent customer service, unlike Living Social. As for Aall Bright Windows, the guy needs some serious chill pills. I believe he has a bad case of small man disease.

I was a merchant who ran a deal and have the same complaints as many others who used this to bring in business. There was no cap on the number you could offer, so I had 800 people wanting to sign up for painting classes at the same time. Yikes. I did the best I could and felt that I signed the paperwork. so I accept the responsibility of delivering a good product. LS, was definitely not looking out for my best interest, they could be so successful if they really gave more of a value to businesses. On another note, I will never buy a voucher from them again as a customer again. I knew the local rep from doing my deal with her and specifically asked her if a 'pedal pub' deal allowed you to drink beer while riding on a fun looking cart, while a pedal pub employee steered the cart. She said it was. "absolutely!". When I went to redeem the deal, this isn't what it was. I just wanted deal bucks or something similar, not even a refund. I emailed customer service twice and got emails that were obviously prewritten since they really didn't address any of the issues I mentioned (being given wrong info by rep). I got one more email, saying they were sorry. No further responses. In another experience, I bought a helicopter tour for my family for Christmas. I made a huge deal of how fun this was going to be to do together. When we tried to redeem, they were out of business. Not LS fault, but inconvenient. They did give a refund for that since I called before the expiration. (What would have happened if I didn't call within the expiration? hmmm...) The last straw was a voucher for the children's museum, we didn't get to use it in time ( I knew the limits, so that was my fault) but we intended to use the value toward our tickets, as it said we could (and as I allowed my customers to do). When we presented the voucher, they said it was expired. I showed them the part below that said the value we actually paid could be used. They had to go get another person to help, she didn't know how to apply it to the charges and seemed a little confused. We were holding up the line and it was embarassing. It was like we were trying to scam them out of money. I just ended up paying the whole amount so we could get on with our day. It's a great concept, I just hope LS starts to look out for the businesses a little more. Maybe offer more to help them manage the large numbers, and allow a caps on the numbers of vouchers a business can handle. As for customers, email us back! I answered calls at home at 10 at night just trying to manage the large influx of people signing up (at a loss to me, btw). The least you could do is email me back or aknowledge my issues! Who knows the amout of money LS has at my expense at this point.

Total scam. Was ripped off by the 1st deal from the vendor (vendor wanted proof of purchase/credit card and kept charging on the card). Now, 2 years later, bought tickets to Cirque de Soleil. They sent me tickets a day before the event in the LAST row in a corner section and they were CLASS 1 tickets! Tried to get in touch with them, but no phone contact. When I sent an email, I received a response that they can't do anything because I had purchase this deal 3 weeks before! I explained that I just received the tickets and the seats were crummy, but to no avail. Stay away.

I think Living Social should watch the deals they put on their site. Too many bad apples U-Centre Massage Calgary SW ...If I could rate this place it would be a -10, I would black mark it! I went today (bought those rip off vouches-real cheap) go figure you get what you pay for. You walk into this hole in the wall cluttered office...felt like a PI office. I went for a foot bath and massage. 1st off she tells me the voucher was wrong on LivingSocial, it only covers relaxation massage, not deep tissue...etc. Then I wait for her to prepare my "foot bath" and she comes in my room with a grey garbage container lined with a black garbage bag and water in it. I turned that down, told her to forget it.

My massage was in a separate dingy room no ambiance or relaxing atmosphere, felt like I was in an alley. The face holders had a paper towel with a 3/4 rip in it for you to plant your face, the towel she covered me with was dingy grey, musty and damp and had a huge rip in it. Discusting place, I have 2 other vouchers that I can't get a refund for, wouldn't dare give to my worst enemy, chalk it up to a loss.

Beware of LivingSocial! they do not refund your coupon after one week under any complain! That's why scammers like them so much. What happened: the scam-business are closing for couple of months and put the offer on LivingSocial, when you buy it and call them it turns out they are closed until almost end of expiration date, in my case it was 4 days, and I was unable to use the coupon for this rest 4 days, so I have to pay FULL PRICE. I complained to LivingSocial support but they said 'it's out of our return policy' same like they do not care about terms and conditions provided with offers. I never had troubles refunding Google Offers coupons even after expiration date.

I purchased and used a living social voucher for a mobile car detailing. The detailers totally destroyed the electrical system in the vehicle. They literally took their power hose and washed the inside of the car. The owner of the business never fixed the car, they ran away and are now ignoring our phone calls. Turns out they do not have a business license nor do they carry insurance. When I purchased from living social, I purchased under the "assumption" that these small businesses are legitimate and at the very least, carry a business license. Turns out, I was wrong at my expense. Currently, the car is junk and the repair fees are over $3k. I have contacted living social several times and it wasn't until I literally screamed on the phone to speak to a supervisor that they actually put me through to one. It was one excuse after another and never did they apologize or even attempt to mediate the situation and to top it off, no one ever got back to me when they told me they would. It was hands of, not our responsibility, we are not liable. I am no lawyer but common sense tells me if living social sold me something that was not a legal business, then they do hold some sort of responsibility for the situation. Anyways, we are currently pursuing different legal options. I'm going to get them and the business. We were straight up lied to and scammed. No matter how many hotshot lawyers they have to write fancy words to protect them, this was straight up highway robbery.

our issue is with the detailing company. Living Social. is not responsible for your assumptions.

Bought a deal on recorded books. This is not my first online rodeo, so I carefully looked for what the limitations were on the deal. Basically saw none of consequence. Made my first order (loved the retailer site BTW - will review separately) without incident. Went back to the retailer a few days later to find I had no credit. It was a use it all or loose it deal after all. Complained to livingsocial.com and got a boilerplate answer that essentially said, "to bad for you... Read more closely next time." I am secure enough to admit when I am wrong - and this time I was not wrong, I had done my due diligence. I complained to the merchant, and got a fast and very satisfactory response.

Bottom line... I am staying with the retailer (who made it right) and have discontinued/spam filtereded livingsocial.com. I suggest you do the same.

Bought a voucher for a carpet cleaning service and it turns out the service does not exist. the phone number they gave me was to a private citizen's cell phone. A guy that never heard of the service.

I called Livingsocial.com, waited on hold for an hour, to try and get a refund and they refused, stating it was "policy". Their policy is to defraud customers and then shrug their shoulders when they are caught? I hope their CEO gets sent to prison!

You should understand, that this is not to please you, this is to make money with your help. Just another money making machine.
Then, after you pay your money and try to redeem your voucher, you find that merchants are not really interested to provide that service to you. They are not accommodating with schedules, they do not keep promises, they do not call you, as promised, they cancel appointments, etc.

And then - the worst. You find all that small print, and realize, that you should read that multi-page policies before purchase, not after, poor you...

Got a gift of a 90 minute flight bought through Living Social. They make it almost impossible to redeem. First I had to sign up on line with a voucher code, I was then asked to print a form to send to them with the details I had filled in on line (why?) Note I had to supply 4 first class stamps (no idea why because I never got anything in the post). I had to select 4 slots each a week long, apparently you cannot just book the flight you have to first apply for a slot! Then I hear nothing for 8 months! despite constantly emailing to ask when my dates would be confirmed. Finally I get an email telling me I have a 3 week window to book, and this can only be done via a phone line which is only open 9-5 Mon to Fri, AVOID AVOID AVOID.

Their customer service is horrible. I bought a voucher for a "mobile" car detailing for $30.00. When I tried to schedule my appt. I was told that the "mobile" option was an additional $30 -$45 depending on my location. This was not mentioned in the ad. I tried tyo get a refund but LS said "sorry" no refund. Another purchase was for a massage. The massage location went out of business but LS refuses to refund saying I am mistaken, Buyer beware.

I know how to get the money back. The best way is to file a Small Claims action. Any other lawsuit is easy for them to brush off, but with a small claims suit, they CANNOT use a lawyer! Therefore, someone from Living Social will have to show up and defend. They won't and you will win by default EVERYTHING you ask for.
However, there are other ways before going to that extreme. Like, calling the customer service line. it's [protected]. Other numbers are [protected] and [protected]. They will put you through to customer service. Choose option 1 and wait for it to finish. it will tell you to hold if you did not get your answer. Then, you'll be on hold for about 5 to 15 minutes, but someone WILL come on. Explain your situation. THEN, explain what it is you think you have to do to get your money back. If they do not take care of it, small claims is the answer.
Contact me at filmdad3@gmail.com and we can create some answers for those lost in the shuffle or want assistance.

I know how to get the money back. The best way is to file a Small Claims action. Any other lawsuit is easy for them to brush off, but with a small claims suit, they CANNOT use a lawyer! Therefore, someone from Living Social will have to show up and defend. They won't and you will win by default EVERYTHING you ask for.
However, there are other ways before going to that extreme. Like, calling the customer service line. it's [protected]. Other numbers are [protected] and [protected]. They will put you through to customer service. Choose option 1 and wait for it to finish. it will tell you to hold if you did not get your answer. Then, you'll be on hold for about 5 to 15 minutes, but someone WILL come on. Explain your situation. THEN, explain what it is you think you have to do to get your money back. If they do not take care of it, small claims is the answer.
Contact me at filmdad3@gmail.com and we can create some answers for those lost in the shuffle and I can help.

I know how to get the money back. The best way is to file a Small Claims action. Any other lawsuit is easy for them to brush off, but with a small claims suit, they CANNOT use a lawyer! Therefore, someone from Living Social will have to show up and defend. They won't and you will win by default EVERYTHING you ask for.
However, there are other ways before going to that extreme. Like, calling the customer service line. it's [protected]. Other numbers are [protected] and [protected]. They will put you through to customer service. Choose option 1 and wait for it to finish. it will tell you to hold if you did not get your answer. Then, you'll be on hold for about 5 to 15 minutes, but someone WILL come on. Explain your situation. THEN, explain what it is you think you have to do to get your money back. If they do not take care of it, small claims is the answer.
Contact me at filmdad3@gmail.com and we can create some answers for those lost in the shuffle and I can help.

I know how to get the money back. The best way is to file a Small Claims action. Any other lawsuit is easy for them to brush off, but with a small claims suit, they CANNOT use a lawyer! Therefore, someone from Living Social will have to show up and defend. They won't and you will win by default EVERYTHING you ask for.
However, there are other ways before going to that extreme. Like, calling the customer service line. it's [protected]. Other numbers are [protected] and [protected]. They will put you through to customer service. Choose option 1 and wait for it to finish. it will tell you to hold if you did not get your answer. Then, you'll be on hold for about 5 to 15 minutes, but someone WILL come on. Explain your situation. THEN, explain what it is you think you have to do to get your money back. If they do not take care of it, small claims is the answer.
Contact me at filmdad3@gmail.com and we can create some answers for those lost in the shuffle and I can help.

DO NOT give them your business! Had a terrible experience with living social, and I've realized that purchasing a coupon through them proved to be a complete waste of time. I purchased a photography coupon from Katie Bohannon photography, and could not make contact with the business owner to redeem my deal. After TWO months of calling and leaving messages with no response, I contacted living social to request a refund. They would not refund my money, and took 8 days to respond to me (after inquiring again). When I called, I was on hold for 21 minutes before someone answered! The customer service was HORRIBLE, and I had to demand to get a refund and refused to back down. They eventually agreed, and I should be getting my money back soon. They said "this is a one-time thing, we're never going to do this for you again" which won't be an issue as I will NEVER purchase anything from them again! I unsubscribed and hope everyone else will too. What a waste!

I purchased a $21 San Diego Zoo Safari voucher and utilized their "Me + 3" deal by inviting my boyfriend, his brother and his mother to purchase tickets. They each received an email, and my boyfriend purchased one ticket per email link. The next day, my boyfriend received an email saying that because he used the same credit card for all purchases, the deal was not valid and we would not receive a free ticket.
Nowhere did it say that you couldn't use the same credit card, but for $21, it wasn't a big deal.
My boyfriend's card gets charged for 3 tickets, then two days later, one charge is returned. I contact Living Social, and they say that I only referred two people to the deal. I offered to give email proof and credit card statement proof. They ignored my arguments and changed their argument stating the 4th ticket didn't go through because the same credit card was used. If that were the case, then how did 2 tickets go through under the same card? And didn't you just say I never referred a 3rd person.

I asked to receive my rightful 4th ticket, paid or unpaid, but Living Social said that the deal was closed and they couldn't do so. Then, not even an hour later, I receive an email that states "Back by popular demand! San Diego Zoo Safari Tour!"

Living Social's customer support is run by hypocritical liars. They are willing to lose 4 clients and hundreds of future dollars over a $21 voucher. GROUPON is a much better service. Stay away from Living Social at all costs!

I bought a lawn service deal from this website thinking that if they are good, I will keep using them for my lawn. It turned out to be a disaster. I bought the deal in March, contacted them in April when the Spring started and lawn needed to be mowed badly. They said they were overwhelmed with the livingsocial customers, next possible time would be somewhere in June. I would have to wait. Fine, that's understandable. I waited. I contacted them again in June, they said they were still scheduling our service. Till now at the end of August, we still haven't got our service. And it is fall. So we contacted the merchant again they told me to get refund from Livingsocial. After emailing back and forwards, talking something about it is against their policy to refund the money when the merchandise is in business, but they only can refund me their fake money. blabla...who wants their fake money! Ridiculous. Isn't it simple that if I couldn't get my service, I should get my money back?! It is completely wasting my time. I'm deleting my account on this stupid website, not going to use them again. I have Groupon as well, never have any problem.