LoanCare
Reviews and Complaints

Dispute credit report of 60 days late. It was 30 not 60. Please respond that you have received this complaint. My email is [protected]@outlook.com. The August payment was late, but not September payment. the double payment was received on September 11 2019. I would appreciate a quick resolution to this problem. this should be an easy problem to resolve. Thank you!

I have multiple properties, and one property loan was sold to loancare. I have autopayments made each month well in advance of the due date. They misapplied payment after payment putting it into "suspense" and then applying it to escrow and not my payment. Each month since they say I am behind and the hit with a $175 late fee. I have been in continuous conversations with different people there and management and they make promises to fix it and do nothing. There is nothing done that they indicate they will do to repair their mistakes. I am ready for legal action. Please contact me as well if there is a legal case against them forming.

I have been trying to pay my mortgage for over a week. It was just bought out by you guys and every time I try and call I've waited on hold for well over 30 minutes. I've put my number in to receive a call back and never received a call. I cannot register online and cannot even get ahold of someone to find that out either. This is awful customer service and if I am charged any form of fees I WILL be contacting the better business bureau

Loancare has already been fined by the CFPB and sanctioned by multiple States. The chances of any law firm taking on a class action suit are about nill because the complaints are all over the place. (meaning all different problems) For a class action suit you need to specify a specific activities and document them) You can't just say they're a shady company. I recommend if it is at all possible to refinance with a reputable lender who services their own loans. If refinancing is not an option, and you are using Loancare auto pay you immediately cancel it. You shouls them contact your banking institution and set up direct payments to Loancare according to your mortgage contract. You may also need to clodr the acct numder set up at loancare to prevent them from making deductions. Never allow Loancare to make direct deductions from you bank. This includes Autopay, electronic checks and verbal authorizations. They will deduct funds unauthorized if they have an account number to do so, resulting in you spending hours trying to get it back or properly credited. Having been there in their endless pack of lies. I have been through the mill with these people. Charging returned check fees for E-checks that were never present to my bank, charging for taking a phone payment when unable to access the website just to name a few. The list of issues is endless and everyone deserves better. Please get out of their grasp whether it is a refinance or changing how payments are made to them. You deserve financial peace. An extra note: If your loan is a VA loan please check out Navy Federal Credit Union

We had damage from hurrican florence. We were scammed by one contractor who gutted our home and the insurance just settled with us recently. The insurance paid and the check was to us and loancare. As instructed, we mailed the check along with all the documents they requested and are still waiting on a draw check so we can get our home fixed. They received all paperwork and it was approved 9/9/19.
They said it would take 5 business days after everything was received and approved. It has now been 14 business days. We are elderly, disabled and living in a camper in our driveway, we were forced to buy. Our mortgage payments are coming out every month as usual and I will say, we have never had an issue with payments. I have called multiple times and they keep promising they are expediting the process and a draw check has been requested. I call back and they have no record of us requesting a draw check. Why would we not want a draw check so we can fix our home. The person I talked to yesterday, 9/25/19, told me she had no idea why we didn't have a check yet. I spoke with someone on the 24th and were told the check would be mailed no later than end of day on the 25th. I called back on the 25th and were told they hoped it would go out by friday. I keep getting the run around. I have filed a complaint with the bbb also. We just want the money so we can get our home fixed. Our new contractor is ready to get started. We have done what we could using our savings, but that was just electrical and starting the plumbing.

NewRez/LoanCare took over my loan from Ditech in June 2019.
Within the past 4 months they have mismanaged my account, falsified non-payments, sent me to collections (after admitting they had made the errors) and overall proven to be flat out liars and thieves.
After reading others experiences that mirror my own, it's evident that this predatorial company has one goal- to embezzle as much as possible from every loan they "service" and foreclose on as many homes as possible.
I am a retired, disabled & recently divorced woman that has never been late or missed a payment in my life. My credit score is excellent. (or was) It is criminal that a mortgage "servicer" is getting away with victimizing so many people and literally stealing their money & homes, not to mention destroying credit ratings. They set people up with false info on their accounts- then make it impossible for anyone to resolve the convoluted and ILLEGAL mess they've created. I'll do whatever it takes to shut them down.

So, I have had loancare for about 4-5 years now. Like many of you I call, reported late, etc, etc. I am currently somewhere around 10, 000 pages of documents deep in research. When transferred to loancare, I didnt even know. i was three months behind and still sending bills the other direction. I want you all to bug me. I will probably have the bulk of information written down with links so you all can see. So you know, loancare is a fraudulent company. I will also post documents that prove illegal exchange of mortgages. I can also prove that your lending company was officially bankrupt and had no position to sell or purchase loans in a particular time frame. If I am in bankruptcy how can I claim to have a position of lender. I promise you loancare is playing the same game as the one that lost you your homes. The truth is the homes should have been free and clear. I will need some help here from any lawyers you guys have out there. I honestly dont think this is going to be easy. It will have to be a civil action because the government specifically the securities commission already gave amnesty. I tried to reach out to several people that shuffled mine. I was first asked to an invite on a private server (encrypted). I then discussed details and what I thought was going on. The encryption changed on the servers and I was asked to reset my password. I copied every message. If you guys want something to chew on, send me copies of your title or deed, hell even your deed of trust. I have over 30 now and 15 or so foreclosure documents. the signatures are faked. Here are a couple names to get you started on the bs flag ship. Phyllis M Brabble notary virginia 70226025, toye dawson 7703057 (she has at least 4 alias) she is not an official notary. In virginia anyone can sign up on a web page. I dare you to prove me wrong. Search Brabble shores virginia. It is a hole division of new homes on the beach. there are no less than 8 Brabbles with homes all over the US. Most bought for a couple hundred dollars. Roscoe, Cynthia, John, Ross, Vinton Brabbco enterprises
• Cantonment, FL
• Chesapeake, VA
• Pensacola, FL
• Milton, FL
• Vail, AZ
• Pima County, AZ
Phyllis is listed as 98 years old. Roscoe is 105 according to records.
I wish I could make this up. I need your help. I am a 15 year combat veteran and served in the Marine Corps. Not unlike any other mission, I can't do this alone. I swore an oath and I am here for all of you, but I need help. I need some lawyers to roger up.
Feel free to contact me please. I will give all of you the information I have in the next couple days. If you all have it, then I have no fear. No conspiracy [censored]. I left only a few links below to get you into this with me. I will take any other information you all can find to help me complete our story.
I personally went down to my recorders office and showed them mountains of paperwork and they had me escorted out. I tried calling 100 different numbers only to get someone who thought I was a crazy or hung up on me. Government officials to municipal elected officials. I won't have it. So, again I need all of you to help me fight tyranny. My information is below. I give it freely. Those who seek to keep their imagined privilege by means of aggression or clandestine delusions, you know where to find me.
Semper FI
Dustin Sargent-Davis
[protected]@yahoo.com

links to scams pay attention to signatures

https://www.skagitcounty.net/AuditorRecording/Documents/RecordedDocuments/2016/08/26/201608260057.pdf
http://deeds.desotocountyms.gov/T/T03287-00097.pdf
http://deeds.desotocountyms.gov/T/T03273-00681.pdf
http://www.deltacomputersystems.com/TEMP/PDFWEB/IIDATAP4/MS57II/O0654/O0654554.PDF
https://www.skagitcounty.net/AuditorRecording/Documents/RecordedDocuments/2016/10/31/201610310180.pdf
https://www.skagitcounty.net/AuditorRecording/Documents/RecordedDocuments/2016/12/12/201612120053.pdf

Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company. Worst company ever. Keeps missing my paments, and then withdraws money from my bank account. I am filing a lawsuit against this company.

Our mortgage loan got bought by the same company LoanCare. We have never missed a payment with our previous servicer for the past 3 years. Now that LoanCare has it we have had issues with them stating they have not received a payment, so we emailed them all the proof (photos front and back of the cashed check) but they still say they haven't found it. It's been a battle for 2 months now. They have not replied for weeks and just got a statement saying we are 2 months behind. When we call customer service they put you on hold forever then when you finally get a representative they give you the run around. Very interested in taking legal action.

This company took 2 payments in one month out of my account which has caused me numerous overdrafts on checks that I had written . I have been in contact with them for a week. They state that there system shows they did that but need me to prove I am the person who has the loan and prove they did take it out twice after I have answered there questions emailed proof from me and my bank and it's on loancares own computer stating so . They finally said the check was overnighted to me . Well you know what they say about the check in the mail . Yeah, it never showed . I called was transferred, hung up on, called back, was transferred to a supervisor & have been on hold for 2 hours. This company is the most inept organization I have ever dealt with.

My loan was transferred to Loancare and the customer service is terrible. I set up my account, a month later, my password will not work. Click forgot password and answer the security questions only to be denied bc my ssn is incorrect. Call customer service, due to a 10 minute hold, I choose the option to have a call back. Wait 35 minutes, then call back only to go straight to a representative. Kimberly, 4664 was completely unhelpful. She needs a lesson on empathy-you don't just say the words, she just said I'm sorry, let me transfer you, I ask why she's transferring me if she is technical support, so she says there must be a glitch somewhere. I requested that she stay with me until a person comes on the line since I don't want to wait for a callback that may not occur. She's very rude and condescending and just keeps saying I can't help you. Finally a manager comes on the line-Mattie who states I just answered to put you on hold since you wouldn't let the last representative hang up. 20 minutes later, she just says I will waive the fee to pay over the phone and will set up a ticket. Someone should call you in 3-5 days. A 10 minute call turned into an hour and 20 minutes. Now, I just have to hope someone calls me back.

I obtained a loan through Cash Call in June 2019 and it was serviced by Myloancare. I set up auto draft for my payments and it started in August. At the end of August I received a letter that they had sold my loan to AmeriHome. I was concerned about my September payment and was told that my payment would not draft. They said not to worry because I had "30/60" days because of the sell, so don't worry. I them that I do not want to have to pay the extra interest. so I paid the payment to AmeriHome on 8/28. On 9/4, I noticed that cash call had auto drafted my payment of $1100 on 9/3. So I had paid the mortgage twice. I called to no avail. Then I called the corporate headquarters for cash call and Sterling Stringer called me back. He wanted me to send him proof of the payment which I did on 9/5. He said this would be resolved within 24-48 hours. On 9/10, no calls, no record of money, so I kept speaking with people and Myloancare blamed AmeriHome and AmeriHome blamed my loan care. Today (9/11) I received a call from Constance who told me that my loan payment had been forwarded to Mr Cooper. Then she said she made a mistake and it was sent in batch form to AmeriHome. I told her I wanted to speak with Susan the Supervisor. She called me back and left vm. I then called back to leave a message to Susan to call me back. When she called me back, she said that Laura at AmeriHome would have to investigate by money based on the transmittal. I told her Laura would need to know the batch reference for my loan payment transfer and Susan refused to call her. She said that she would have to escalate it and blah, blah blah. Where is my $1100?

I have been fighting with LoanCare for my home since my husband died 3 years ago. I had wind damage 2 years ago. This left me with mold in my bedroom as well as my bathroom and my closets. I have COPD and I sleep in this room. Every want to try to get to fix it does not come back because LoanCare doesn't accept their credentials. They have been sitting on $7, 000 insurance company had paid to complete the repairs to the home including the mold. I have been told that I'm going to lose my home every time I'm a few days late. It shoots my anxiety through the roof. it is me alone with my seven-year-old grandson and we struggle to meet the bills as it is. Customer service is horrible. No one knows what the other one is doing and you're the liar when you try to get a point across. I am definitely interested in suit that you have start it. I have documentation I have letters please contact me if you need to my name is Dolores Elliott. My number is [protected] thank you

Omg horrible company. I'm so upset I didn't look into this company before I refinanced my house. They don't try to help you. I was trying to add extra money every month and they can't apply it the way I want it since I send a check from my bank. Only if I use there website. It's my money I don't understand why they can't apply it the way I want it applied. I can't wait to get out this company

My name is John F Fulton Jr I'm asking to have negative reporting to be removed for the month of May, Jun, Jul, and Aug on my credit report. I was not made aware that a payment increase ocurred, I did not receive any notification of that increase. I've never been late on any of my payments prior to that increase. Thank you. Hopefully we can get this resolved in a timely fashion. My e mail [protected]@yahoo.com

I have been having issues with LoanCare and their handling of my Escrow account. They sent out 3 annual Hazard insurance payments within a 2 month period. When money was refunded back to them for over payment they did not return the funds back to Escrow. In addition I mail a hand written check to cover another refund for over payment to be applied to Escrow (they did not follow my instruction). The shortages came several months later and then all of the sudden I get a new Monthly amount due to cover Escrow shortages. I turned them in to the State of Oregon 3 times now. I am now waiting for the State to take some form of action. In every case to this date LoanCare writes a sympathetic letter back to the State saying they were just errors and missed opportunities. PLEASE, PLEASE contact your states Financial division and get these idiots stripped of their right to do business. I would have NEVER, EVER opened a loan under them. My loan got sold to them and from that point forward has been a true [censored] show. The people on the phone there know less than me about how things are supposed to work. Even after calling ahead to inform them of Insurance carrier changes month in advance mind you, they still screwed it up. I am now in the process of moving my loan and conventional to avoid this type of mishandling of an Escrow account. An YES, when they first received my loan it took quite awhile for the account to be setup to accept payments. Blows my mind how screwed up this company is and still allowed to conduct business. For sure contemplating a law suit and put these idiots out of business.

My loan was sold to loancare immediately after I closed on my house in February. We set it up for auto pay immediately, and have called every month since. They've charged us 75 late fee charges each month even though they've stated it's set up on auto pay. The late fee amount is supposed to be 35$ and I've realized they charged us 75 dollars on this last payment that came out. I've never been late on a mortgage payment once, and magically I'm late 5 months in a row now.

I just recently saw that Quicken Loans sold my loan to Loan Care LLC. As of the 1st of September they will be servicing my loan. After reading everyone's comments I'm extremely worried about the livelihood of my family and the future of my home. Is there a lawyer that I can contact that everyone on this thread is familiar with? Just in case I run into trouble with them? I really appreciate the feedback, and am sorry that all of you are having to go through something like this. Thank you

Our mortgage was transferred from greentree or whatever they sold to, after they went bankrupt. Suddenly after never having an escrow shortage ever, we suddenly have a 500$ shortage?! Our city taxes and fees are not high, they must be doing something wrong for so many to suddenly have shortages! I don't understand why when we have never had a problem with any of the last probably 5 companies we have been sold to that we suddenly do!

My house burned down and the insurance won't cover cost to rebuild. I sent check to loancare per their instructions along with a letter asking to apply towards principal also their instructions. I have a guy who will purchase the property as is for more than remaining balance after check is applied. Now that loancare has my insurance check, they changed the whole process saying I need to pay balance before check can be applied. I don't have $13k laying around. So the check just sits in a "restricted escrow list draft account"? I just want out from under this loan and they just want more interest. This was all after they "misplaced" my $67k check