Menu
For Business Write a review File a complaint
CB Financing and Loans LoanCare I'd like to the company to reach out to me so that, I may make my mortgage payment.
LoanCare

LoanCare review: I'd like to the company to reach out to me so that, I may make my mortgage payment. 1

K
Author of the review
9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I've been trying to pay my mortgage for Nov, since November the 20th.

Yes, I know its late after the 15th, I'll will have to pay a late fee. However, since last Thursday there has been know way to pay my mortgage. Typically, I pay using the LoanCare mobile app. The app as of Wednesday Nov 22nd has been down. I went to LoanCare website, the website is down. I called LoanCare customer service to pay, but an answering service comes on saying "due to security issues an agent isn't available". I've been with LoanCare for (3) years this has never happened. On Wednesday evening, Nov 22, st, I finally was able to get someone on the phone. I was told systems were down and that - I could not make a payment because they have no way to accept the payment. The rep. stated that the system should be up by Monday, the 27th.

Today, is Monday and I still cannot make my mortgage payment via the mobile app. The website is still down (saying error). No-one is answering at LoanCare. This is so frustrating because I'm trying to pay my mortgage and I'm unable to - I do not want to be penalized.

Desired outcome: Also, that it not be reported to the credit bureau, if this company neglects to restore platforms for me to pay in the sufficient time frame.

1 comments
Add a comment
T
T
TheQueue
Bremerton, US
Nov 29, 2023 10:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kizzie, I'm in the same situation. It appears that LoanCare will not be charging late fees nor reporting to credit agencies until this get resolves. That said, I have no idea how this affects escrow paying insurance and taxes.

More LoanCare reviews & complaints

LoanCare - awful company!!! 173
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
LoanCare - class action lawsuit 290
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
LoanCare - negligent company 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LoanCare - crappy & misleading customer service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LoanCare - fed up with loancare!!! 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LoanCare - escrow mismanagement of funds 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
LoanCare - employees
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. LoanCare Contacts

  2. LoanCare phone numbers
    +1 (800) 274-9900
    +1 (800) 274-9900
    Click up if you have successfully reached LoanCare by calling +1 (800) 274-9900 phone number 0 0 users reported that they have successfully reached LoanCare by calling +1 (800) 274-9900 phone number Click down if you have unsuccessfully reached LoanCare by calling +1 (800) 274-9900 phone number 0 0 users reported that they have UNsuccessfully reached LoanCare by calling +1 (800) 274-9900 phone number
    Head Office
    +1 (800) 274-6600
    +1 (800) 274-6600
    Click up if you have successfully reached LoanCare by calling +1 (800) 274-6600 phone number 0 0 users reported that they have successfully reached LoanCare by calling +1 (800) 274-6600 phone number Click down if you have unsuccessfully reached LoanCare by calling +1 (800) 274-6600 phone number 0 0 users reported that they have UNsuccessfully reached LoanCare by calling +1 (800) 274-6600 phone number
  3. LoanCare emails
  4. LoanCare address
    3637 Sentara Way, Virginia Beach, Virginia, 23452, United States
  5. LoanCare social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024