Menu
For Business Write a review File a complaint
London Weight Management

London Weight Management review: Cancellation refused

M
Author of the review
6:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Being an LWM regular customer for more than 10 years, I have never asked for a cancellation of purchase until recently. I have purchase several treatments, costing me a lot of money. But I didn't complain.

Recently when I went for one of my treatments, I was surprised with a free (complementary) trial because it was LWM's anniversary. After the treatment, I was pressured to sign up a RM9000 package for 5 times cold Cryo Treatment (cold).

To entice me to sign up, they offered an additional 5 time of hot Cryo treatment, and a free hot Cryo treatment to complement the trial cold Cryo treatment that I just had.

Later, I decided that I wanted to cancel the order. However, I was met with a lot of resistance. And I was told to pay for the 'free trial' cold Cryo treatment which cost RM1500.00.

To add salt to injury, LWM charged me 6% of interest for interest-free cancellation (RM540), and administration charges (RM50).

According to my credit card bank, they informed me that the interest charged to merchant must be borne by the merchant and not passed down to the purchaser.

As a purchaser, I allowed myself 72 hours to decide, after which I informed LWM of my decision to cancel.

I do not know what the outcome is at present as they want me to sign an agreement to the above mentioned amount totaling RM2090 to be deducted from the RM9000 paid. Otherwise, they 'cannot proceed'.

Isn't this blackmailing or coercion?

Desired outcome: Please refund the total amount paid via credit card entry.

View 0 more photos
0 comments
Add a comment
  1. London Weight Management Contacts

  2. London Weight Management phone numbers
    +60 326 141 234
    +60 326 141 234
    Click up if you have successfully reached London Weight Management by calling +60 326 141 234 phone number 2 2 users reported that they have successfully reached London Weight Management by calling +60 326 141 234 phone number Click down if you have unsuccessfully reached London Weight Management by calling +60 326 141 234 phone number 11 11 users reported that they have UNsuccessfully reached London Weight Management by calling +60 326 141 234 phone number
    Malaysia
    +65 62 221 234
    +65 62 221 234
    Click up if you have successfully reached London Weight Management by calling +65 62 221 234 phone number 1 1 users reported that they have successfully reached London Weight Management by calling +65 62 221 234 phone number Click down if you have unsuccessfully reached London Weight Management by calling +65 62 221 234 phone number 1 1 users reported that they have UNsuccessfully reached London Weight Management by calling +65 62 221 234 phone number
    Singapore
  3. London Weight Management emails
  4. London Weight Management social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
London Weight Management Category
London Weight Management is ranked 48 among 61 companies in the Weight Loss category