Long Island Rail Road [LIRR]
Reviews and Complaints

Hello, LIRR Customer Service:

I was on the 6:45am Long Beach train from Penn Station today and multiple people walked through the cars with no masks on. They didn't even have masks anywhere visible on their person: not around their neck, not in their hand. Clearly, they had ridden the train without having masks at all. They were young, probably in their 20's, and looked hung over and as if they had been asleep on the train. They got off at Jamaica, running as if they were hiding from the conductor. I asked them where their masks were and they made rude gestures.
How is this possible? Is there no enforcement of the masks rule? I work with COVID patients and take every precaution possible to protect myself and others. I am on my way to work at a community COVID testing site today. These idiots are the reason others get infected. They were likely out partying, maskless, in crowds last night, and yet they were able to not only board the train but stay on unnoticed until Jamaica. I doubt that they even bought tickets.
This is completely unacceptable. Please try harder to protect your paying customers or your ridership will go back down again.
Thank you.

Jeanmarie Lally
[protected]@gmail.com

11040 new Hyde Park station .
416 am Train acording to track work being done it's been a constant changing A or B platform confusion in the app say track B and also the sign in the station says Track B now the train is coming on track A .

Now I have to run to the other side to go to track A station everybody running going to track A this been happening a couple of times can't Harley run up and down almost fell down the stairs carrying items and things with me running . This is a very dangerous situation someone is going to get hurt .
If I can will try to provide video or pictures of the billboard .

In the midst of the COVID-19 pandemic, the LIRR has postings on all lines assuring customers they clean and sanitize the trains all train cars daily. The LIRR obviously does not clean or sanitize any cars on the Hempstead line!
I am a resident of Garden City and catch the 6:44am train to Penn Station five days a week. And, everyday, I bring my gloves and Lysol wipes onto the train to clean down my one seat and surrounding area because the entire area is disgusting and caked with who knows what...? After cleaning, the wipes are black with dirt and even dried blood. Not a great way to start my day. Do you guys not clean the train cars anymore when they are in the yard, final station?
When I've shown conductors these used wipes and asked why don't clean this train? their typical response is to ignore the question and walk away. This has been so stressful and frustrating that a few times I discarded the wipes on the opposite seat (I know, I know, I'm not proud of this move, and 2 wrongs don't make a right) but I wanted to the LIRR to see what filth riders are exposed to! One conductor did react by storming up to my seat and yelling at the top of his voice in a threatening tone, "take your COVID wipes off that seat!" I explained, this filth came from my seat and why doesn't the LIRR clean these cars? He said, "I don't care" He continued to scream at me and then threatened to throw me off the train if I did not remove the used wipes!
LIRR advertises it sanitizes and cleans all lines daily but THIS IS A LIE!
LIRR conductors don't care about the health and safety of its riders, they just want a paycheck!
I am a monthly ticket holder and I, along with many, many people pay close to $300.00 a month!
For what? Dirty cars, disrespectful and threatening treatment and service! But of course we don't get any refunds. We just get ticket hikes every 3 months! Things need to change. This is not right to do to daily commuters especially in the midst of a COVID-19 pandemic!

Dear Sir/Madam,

I am writing this email to lIRR company regarding my March monthly ticket ($270, number: [protected]) refund. I bought the ticket on 02/28/2020. I returned it at Hempstead station on 03/18/2020 because I started to work from home due to the COVID-19 pandemic. I had been waiting for the refund two days ago. I saw it was refund on 3/27/2020 but it was only $0.50. I called the phone number [protected] showed on my bank account and I called the service. I was told that because they counted it differently with the way I think. I think I should get about $112 refund (after deducting $10 processing fee) because I only used 17 days. But she said the lIRR company counted $25/per day by 17 days with $10 processing fee, so there was no money to be refunded. If what she said is correct, it means that once the ticket is active, there is not money to be refunded to the passenger. But how come I received $0.50 refund in stead of 0? How come when I returned the ticket to the Hempstead station, the staff did not tell me that there was no money to be refunded instead of receiving my ticket and letting me wait for the refund? Then I would keep the ticket with me or my family who needed to take the train in March 2020. I do not understand why lIRR company has such rules that are not helpful to passengers, especially during the COVID-19 pandemic. Please answer my questions and I hope I can get refund. Thank you!

Best Regards,

Dehong Hu
Cellphone: [protected]
Email: [protected]@qq.com

Once again writing a complaint about noise. The conductors have been blowing the horn non-stop and almost max volume when passing through Mattituck. Today was especially nice at 4:40am. We realize the train needs to use their horn but what has been occurring the past month is over the top and extremely unnecessary. The horn is not just at crossings but the entire stretch of town.

Aug 18 2020 approx 3:25 am LIRR passed through Farmingdale with the engineer blowing the whistle non stop the entire way as it travelled through Farmingdale. Really? Is that necessary? For the sake of what ? No purpose other then waking up an entire population. Not acceptable.
I expect a written explanation and follow up that this is being reviewed and addressed. We will pass this information on to our village official and seek their help with restoring the peace and quality of life.
Ben Claase 151 oakview avenue, Farmingdale NY. [protected]@yahoo.com

I went to the ticket clerk in penn station on tuesday morning and asked for a off peak 10 tripper. When I went to get the ticket on the train I noticed it was a peak ticket. I asked the conductor what to do and he gave me the info on what to do. Today I go to the massapequa station and it closed earlier than it should have so I go to hicksville. The clerk there said I have to bring it to penn station or get charged $10 to do the paperwork and bring it in.
The long island railroad made the mistake so why should I get charged for their inability to do their job? Does that mean that I can charge you $25 for driving to massapequa that was closed earlier than it should have been then driving to hicksville then driving back home?

I am a customer of the LIRR and am very disappointed and disgusted because today I did not have enough time to get a ticket from the machine so when the conductor came I gave him cash he told me that you have a policy of no cash and I find that unacceptable. Money is a government form of payment in god we trust and I was told that I must use a credit card and I find it ridiculous not to be able to use cash. The LIRR doesn't trust the goverment? That is how I feel. And if it is an issue with the workers it is not my problem. I feel that one should have the freedom to pay in whatever form they choose.

Unacceptable tonight. Sitting on crowded train waiting to leave Penn to Port Washington. Impossible to socially distance. 4 trains cancelled before this one and made to wait with crowds. Extremely uncomfortable and disgusted at total failure of LIRR to have protocols in place when one disabled train gets stuck in East River tunnel. This is disgraceful.

Good morning

I'm filing a complaint about the trees and garbage behind my back yard fence. There is so much over growth and garbage behind my back yard fence its pushing my fence down. I have pictures. I also have 2 small dogs that can get through the fence because one of the boards has been full push out. The amount of flies from all the garbage makes it hard to enjoy the fresh air because they are constantly in my face. Please contact my or let me know who i should be contacting about this matter.

Thank you in advance for your time. Stay Safe and Well.
Stacy Miller
[protected]

Tuesday night April 7th while boarding the 11:15 train to Babylon, I entered in front a few cars yet I always sit in the last few open cars available, While walking to pass through car doors while the train was not moving a female conductor in car 7685 told me to stop. I asked her why I wanted to pass through she replied: "cause I don't want to get sick". I am an essential worker just like her. How is it possible to label me being a sick person? I was wearing a mask as required during this Pandemic, yet I feel she is wrong Biased and Discriminated against me. I will continue to file more complaints until I am contacted and this matter is resolved respectfully.
thank you
M Cherry
[protected]@gmail.com

I ride the Far Rockaway line and the LIRR manages to provide us with old trains most of the time. This week along I have ridden the train, 6:57 from Gibson and the 4:42 train home and have had 4 out of the 5 on old trains.

Last week in the morning, we also had old, rundown, dirty, smelly trains and one of the days it was even short cars, This 5:57 train from Gibson makes local stops and because this train was several cars short, it was not only dirty, smelly and disgusting, it smelled from something burning and was excessively crowded.

In the wake of the corona virus, I would think for the price we pay to ride the LIRR, the equipment would be updated and work & we would not be riding on awful, short, trains with tape on every seat and just disgusting.

This has to be fixed. It is not acceptable to pay $ 270 and ride in such a disgusting train. I realize that we are not on a main line and therefore an orphan to the lirr system, but it is NOT ACCEPTABLE.

This needs to be corrected and fixed immediately. Let someone else ride the old shippty trains for awhile, that are so dirty and clearly all of the passengers can see this train does not get cleaned !

Good Evening!
I am the Wife of an Assistant Conductor and I am concerned about his safety. I constantly hear stories about violent and irate customers on the Ronkonkoma Branch because customers don't want to pay their fare. I'm sure customers on the other branches might cause issues as well but, due to the fact that the Ronkonkoma branch has been an ongoing problem and there is still no police riding the trains to protect the Conductors or the Assistant Conductors is unacceptable. My husband has been threatened numerous times and just recently a fight broke out and blood was drawn. My husband was threatened and there was a manager on the train. The outcome was, the manager removing the passengers who were in the altercation off the train and no Police were called. My husband wasn't questioned to see if he was ok or hurt in the situation. The train continued to run per usual. Due to the fact that these Conductors and Assistant Conductors aren't allowed to protect themselves in anyway other than if they are Hit first. I believe their should be Police present on every train and especially the Ronkonkoma branch. My husband leaves our home everyday to provide for our family and the company that he loves and works for doesn't protect him. This is a major issue that needs to be addressed. Myself as a wife cannot and will not understand if something happens to my husband on the job for an issue that could have been avoided if their were Police present! I truly hope something is done to help protect the Employees of the Long Island RailRoad

Best Regards
A concerned wife

9:00 am out of Jamaica to Atlantic Terminal has to be backed up and rerouted because of track problems?!?!? Didn't you "solve" all of these problems with the installations and repairs over two or three years ago?!?!?! I am late for a very important meeting and unlike the LIRR, some people actually care about being prompt! The worst service constantly! Terrible!

the New York and Atlantic Railway has had a locomotive needlessly idling constantly for 3 days at the Sayville RR yard without moving anything. From Friday 2/21 to present Monday 2/24. It is still running. Besides being a constant source of noise pollution, it is also polluting our air.
There are laws against diesel trucks idling for more than 5 minutes and yet the LIRR allows a much larger engine needlessly to idle for over 72 hours and still running!

I demand a reply.

My name is A. Brown. I am a USPS employee at the Bethpage plant. I dont know his name but he was Asian & this was on Sunday on the 6hour morning local from Jamaica to Atlantic terminal. I was going home when I aborted the train I wanted to move to the front to get off at Nostrand Avenue. Before I got up I gave the guy my ticket and told him I will be moving up to the front cart. We even walked through the door together and he let me walk by him and sit down. When he approached me he asked for my ticket again. When I told him I gave it to him already that's when he got loud & disrespectful & treated me like I was Lying. He even said "that's b*******" to me. I explained and he wouldn't listen. I then told him to check the tickets and when he shuffled through them he didn't see my ticket. I Told him it should say Bethpage. I asked to see the tickets. I was able to find it and I showed him my ticket and he asked "that's your ticket?" and I said "yes, I don't know Magic". This was very disrespectful & he treated me like I was & was trying to get a free ride although I constantly told him the process. This is terrible service from that guy & the LIRR family. Unbelievable how foolish a person can get. He hurried past me once he was done feeling crazy.

This is Wednesday. Every day this week on the 6:23 out of Deer Park I have had very old train

The ventilation is bad

Every day so for this week ( 3 for 3) the Hester is blowing cold air . It is January 29

I'm addition, every conductor this week (3 for 3) also had the same response. Can you guess what it was?

It was the same . " I am the conductor and I have nothing to do with the cold air"

This morning I am in car 9837. Freezing outside, freezing in car, terrible customer service on every possible level .

While the conductor may not be able to fix it, it's the worst response. Who cgecjs the trains for reliability .

It is your total failure to care that continues to make the LIRR an inferior institution

Plus today it will be late again into Penn Station . You're 3 got 3 on that also

Upon arriving at Hunterspoint Ave. there was another train also disembarking. The platform was crowded and passengers in the train had to wait on the train before being able to exit onto the platform. This has happened many times.

As I was exiting the train [slowly] as the platform was crowded the doors closed and struck me hard on the head.

Myself and the other passengers were stuck on the train. One passenger pushed the alert button. We moved to another car, the doors opened and we exited.

I found a conducter to complain. How can you close the doors when passengers are still exitng? He said he didn't close the doors. I asked him ot malke sure whoever did understood what happend. This was not a light head contact.

On january 18, 2020 at about 11:16 pm, the ticket clerk at Penn station refused to help me resolve finding my lost cellular phone. A person found my phone and turned it in to the ticket booth. I arrived at the ticket booth and was told to call my phone by the clerk to verify my phone was there .I called my phone and my apple watch keyed in that it was in the area with gps. Instead of helping the clerk looked me in my eyes and said "Your phone isnt here". The clerk refused to check the office in the back. He was rude and unprofessional. Even at one point stood up in a threating manner yelling and cursing at me as i pleeded with him to look. As well this clerk refused to explain the proper procedures for a lost item. I had to return home knowing that my phone was sitting in the ticket booth because the customer service rep did not feel like helping. Unacceptable!

Upon waiting on the track East bound to Port 1/18/20 3:22 in the snow with my friend. We were approached with a 7 minute late train. This was fine as it was announced, no surprise.
The train stops up the track. It stops further up the platform then expected. We were waiting right on the platform near the waiting area building outside.
The train stopped, we walked up to the it. This train was stopped no more then 60 seconds (if that). The doors opened and closed and the train left the station. We were left stranded on the platform.
And were faced with waiting for another train 2 hours later or taking a cab to Port Jefferson . We opted for the cab. This after waiting for 20 minutes for this train to arrive! This conductor took zero time to look and I've never seen a train stop and go so quickly! I take the LIRR weekly and have for 30 years.
We are out $37 and hours of time aside from freezing on the snowy platform.
Wake up the conductors please!