Long Island Rail Road [LIRR]
Reviews and Complaints

On 12/12/18 I was on the 5:11am train from Babylon to Jamaica terminal. I sat in the middle of the car. Across from me was a seat for 3 people. I noticed a homeless person sleeping across the seat. When the conductor came by he woke her up and asked she not sleep across the seat so other riders could sit. Who would sit next to her she smelled. I was amazed he only woke her up and did not ask for a ticket. I am paying on a monthly basis over $300.00 for service that is not on time, overcrowded trains and now homeless people are allowed to ride at my expense.

my client id is 983494 today 1j58 picked me up at 3:30 on 57w57 he proceeded to go west side going long the street to 138 went all the way to upstate pass Pelham on the outer side of the bridge on conner street we came throught there the earlier the other driver okay he westside highway when he came off the highway at 56th he took the streets from 56 on 10 avenue going though mail truck ups truck onloading delivers all the way to 57 st 6 avenue it took him 20 minutes from 56 and 10avenue to 6avenue where he could have turn on 56 10 avenue to 57the traffic was flowing

Albert Brunn, Client ID#592353, November 15, 2018
I respectfully request $150.00 Taxi Reimbursement, as soon as possible. Please make check payable to Sheila Prince. On 11/15/18 referenced client had a scheduled pick up at 1513 Olmstead Ave., Bronx, NY for 4:30PM. Due to weather conditions and traffic there was a NO SHOW. At approximately 10:30PM "EMS" was dispatched and client taken to Jacobi Hospital due to his health needs and there was no provision to take power wheelchair. With the help of 911, the neighboring grocery store provided shelter and I had to retrieve the wheelchair not after than 7:00 AM on 11/16/18. At 2:30 AM, I was able to make arrangements with Mr Gadsden to pick up the motorized Wheelchair
Attached find paid invoice from Mr. Gadsden. On 11/16/18 after contacting access a ride complaint unit, Yellow Cab 7Y78 was dispatched to Jacobi Hosp. Emerg., 1400 Pelham Pkwy S, Bronx to pick up subject client and take him and his aide to 168-22 127th Ave., Jamaica. If additional information is needed please contact me at [protected]. Sheila Prince, Guardian

On 3 separate occassions doors wouldn't open at my stop and train started moving. Pressed button overhead to stop train that's when the doors opened. The latest was the 12:42 out of Penn on 11 /16/ 18. When it came to bay shore, doors would not open and train started pulling out. Pressed overhead button and train stopped and let me out. What's going on? Conductors sleeping? This is serious.

LIRR Client, never treat the customer like that.

I am a monthly user for 6 years but I never have a happen in the morning.
Maybe I am an Asian girl and I can't speak English fluently.

Today I was so rush to take the train I didn't bring my wallet that belong to Monthly LIRR ticket. I bring another wallet one that has monthly tickets from july to October. Not November one.
but I didn't bring November monthly ticket today. I showed the tickets to her.
She said i "No."

I found out November receipt that I purchased. She said "No. Receipt is not approve anything."

I swear that I had November ticket! I had ticket from july to october and I have a receipt of November LIRR.

the guy who seat next to me, he wants to help me because I am swear that I have a ticket in my home.

He borrows his ticket just show her. I show her the ticket. she said the ticket is not yours. he just borrow you his ticket.

Okay. I understand. BUT SHE SAID I MUST PAY RIGHT NOW $16.00

YOU KNOW WHAT? I DIDN'T BRING WALLET TODAY. BUT SHE FORCE ME TO PAY RIGHT NOW! SHE SAID IF I CANNOT PAY RIGHT NOW, SHE CALLS POLICE.

THAT IS CRAZY. I am LIRR monthly users for 6 years. if I didn't bring wallet, they provide me with "a paper ticket" by mail. I said please give me a paper ticket. After I receive the paper ticket by mail, I will pay in post office.

BUT SHE SAID NO. PAY RIGHT NOW $16.00

I SWEAR I DIDN"T BRING MY WALLET! how can I pay? she said she is going to CALL OFFICE !

WHAT?

MAYBE I AM ASIAN GIRL. IF I AM WHITE, she is not going to treat me.

The guy who seat next to me, he borrows $20 to buy ticket.

I shared contact number with him. I will give the guy $20 by chase quick pay or zelle.

****** HER BADGE # 6550 (she said)
11/05/2018 8:07 Broad way - Pennstation

BUT I CAN'T BELIEVE HER. I'M SO SORRY BUT I TOOK A PICTURE TO APPROVE.

I BELIEVE THIS HAPPEN NEVER GONNA HAPPEN AGAIN.

I am so disappointed on LIRR SERVICE.

The conductor started to check the tickets as soon as we left penn station 6:01pm not allowing riders a chance to download the tickets. Two of the riders had to purchase a ticket from her for $20 ( from penn to Hicksville) even though they had tickets that were being downloading. She was very unpleasant and unfair to the riders. It's extremely unfair to do this to the riders when the month is $297. She should have given a chance for the tickets to load on the phone. Why should riders have to pay double the price of the tickets. I have recently moved to Long Island and and very unhappy with the fact that I have to experience this in my way home. It's very unfortunate for conductors to behave in this manner.

My name is Flor Soto, Today October 25, 2018 I had an appointment to see my doctor. I called Access A Ride yesterday for an appointment the time was fore 8:08 am to be picked up. the chauffeur for the Access A Ride show up at 9:12 am which I came upstairs cause I was already waiting for a hour and ten minutes he did not even call to let me know that he was on his way or apologize for being late my appointment was for 9:30 am I know that if he came to get me at 9:12 I will not going to get there before 9:30 because they always want you to be there 15 minutes prior to see the doctor so I told the young man that I was not going and then he asked me If I cancelled the trip and I just hang up the phone because I felt it was it negligence not mine.

I arrived at the lobby of the station 3:54 and the train track was already taken off the Board. There were 4 of trying to see what track it was on but could not figure it out because the track had been removed. We went to 3 different tracks before we saw the train depart on Track 2. This could have been avoided if the train track assignments remained in the board until after the train departed.

When I arrived at the customer booth to inquire why the track assignment was taken off so early- Jeffrey indicates he had not taken it down early— when in fact he did. He then refused to give me his name but I saw it on his badge.

This ridiculous. Already the service is subpar and unreliable at best. I often have to wait in upwards of 30-45 minutes in between trains. This costs me both time and money. This was avoidable. The right thing is to keep track assignments visible until the train departs.

You have eliminated the 5:26 train from Montauk to Jamaica on Sundays. I have taken this train every weekend for over 10 years (sometimes it was the 5:33, sometimes it was the 5:35). This is a popular train and now we have leave MTK early or take the 7:33 and get to Manhattan after 10:30 at night.

Please reinstate the 5:26 train! It is seriously inconvenient and unfair to eliminate it. It is not just an in season timeframe - that would be the 4 pm ish or the 6 pm ish trains during the summer. This is a standard time frame.

7:24 out of mineola, Jamaica for the 7:41 connection to train to LIC (with stop at Hunterpoint Ave). 7:41 train is cancelled and the next to LIC is 8:11. A half hour wait is an unreasonable amount of time in the morning, and assumes that "8:11" will come in on time. Paid for E train. $260 Monthly LIRR tick should have been honored for subway. The delays, call it "equipment trouble, switch trouble, rain drops etc are occurring too frequently. The meet the manager program sounds good in the media but that's not ultimately what people want. On time or relatively close and when that is not possible do not cost the riders more money in addition to having already costed them time.

I was on the 6:53 AM train to Atlantic Terminal and on the Jamaica stop ; This woman decides to take up 2 seats. One for herself and one for her bag-pack. Two riders wanted her to move her bag so they can sit and woman stated that she is on disability and had a hip surgery. The conductor walked by twice to check tickets and passed by her and did nothing. If this woman has a "disability" and needs to do this, then she needs to go sit on the disability section on one of the cars or sit on the seats behind the conductors booth. If she is going to sit on the 4 or 6 seat sections she should not be using one of the seats for her bag, there are luggage racks on the top and there is coat hangers to hang her bag-pack. This can not happen especially during rush hours. The conductors need to address this to anyone who do this and not just check tickets.

See Attachment and Photo.

The LIRR has the audacity to charge its riders the extra peak fare up charge on Columbus day holiday what a disgrace. They are nothing short of deplorable in the way they have done such a deplorable manner to unsuspecting people who ride their trains on a National Holiday expecting to not be subject to peak up charges . Everyone needs to in a collaborative fashion form a community to exercise our rights to protest, complain, report and disparage the LIRR until they heed to the basic needs of their riders .

The Babylon Long Island Rail Road commuter's are unable to have access to the restroom facilities at this location . Unfortunately the teller who is a woman entered the mens room a number of times while commuter's are in the facilities a homeless man was shaving the teller the woman l.i.r.r. teller became angry after the homeless man made a remark regarding the teller entering the mens room after the first time telling her that this is a mens rest room no women should enter the mens room that it's an invasion of privacy number one . Then she locked up the mens room after going into the mens room again the third time telling all commuter's to get out she's locking up the facility . The men's rest room has been locked up since 7:00 am to the present time today at 3:25 pm on a Saturday as a commuter myself I missed my train to penn station causing lateness to my job because I had to use a restroom out of the area then came back to find I missed my train all because this teller was being despiteful against the homeless community causing myself and other commuter's to suffer by not having access to the public restroom facilities at the babylon L.I.R.R.

Re: 5:41 Trip from 1241 Castleton Avenue SINY to 1872 Putnam Avenue Ridgewood Queens

Around 6:45/7pm in Friday 9.28.18 the driver almost got into an accident with another vechile. The driver slammed on the breaks and I and another passenger flew forward and back. I hit my head against the back of of the driver seat.

The driver said "y'all alright" and kept driving. The driver continued to stop short and was on his cell phone on and off during the trip. I woke up today in pain and had to seek medical care at the NYU emergency room.

I have access a ride due to my medical condition and hip/back condition. I am in pain again due to the negligence of the driver.

Tracyavon Ford
ID Number: 1166590

My name is Jean Dominique Alexis and my license is BC047
This email is in reference of a ride that was sent to my tablet to pick up a passenger on 104th street Roosevelt Ave at estimated 11:55 PM. Upon arrival, I made a U-turn to pick up the passenger who was already standing outside. When made contact with the passenger the passenger started to ride the wheelchair incorrectly to enter the car and also struck the car creating scratches in the bumper area. I advised the correct way to enter the vehicle and advised that perhaps I should move the car to allow more space to enter the vehicle safely. I am a top wheelchair driver in New York City and I've made more trips than the average driver in the street. With all the pride I take in my job and assisting the disabled community, safety-ness is always a priority.

As per my instructions, the customer got mad for advising the proper way to enter the car and started harassing me along with her friends and stated that they will call the TLC to complain and state I refused them access to my car. The customer called and spoke Spanish to the dispatcher and they stated to me that TLC will side with them anyway. Lastly, I just wanted to advise that I commuted extremely far just to pick up the customer to have the customers and friends harassed me out of the strength of assisting them and caring for their safety is totally unacceptable.

Secondly, The dispatcher on duty did not take the time to listen to my concern and threatened to send me a hearing. For the past 3 years, I have been incredibly giving to the disabled community. I do not appreciate any other team worker threatening my position especially when I am providing exceptional customer service while remaining professional. We all have a great duty, and that duty is to serve the disabled community. I hope the focus remains just that.

I am so outraged. I missed my train this morning because the track going to Penn Station is on the other side from where everyone parks. It has always been on the side where everyone parks but now they changed it and it has been so long that they still haven't corrected it. This is ridiculous everyone seems to be missing the train cause of that. This needs to be changed cause it is not only annoying for everyone but very dangerous people are running a cross to run and catch the train to go to work while the train is coming. The lights are blinking bars are down and the people are running through. This can cause deaths at that if thu don't change it. Please have someone address this and change it cause now this is just to much!

I am so upset and outraged by the LIRR service. Today I barely caught the 5:23 train from Atlantic Terminal to St. Albans. Only to get to St. Albans after numerous delays due to a stalled train at East New York. On top to the train being delayed, the doors did not open at my stop. No announcement was made or heard over the loud speaker and the conductor who checked my ticket didn't even mention that the doors would not open. When asking the conductor why an announcement was not made, she mentioned that maybe the PA does not work in the car I was in. I was even more outraged. Why are old trains still being used, if they are not fully functional. I had to get off the train 30 minutes from my home on a Friday evening, after a long stressful week. Getting home later than normal to my family and young children. This is horrible and I am so upset I don't know what else to do but write a complaint. This cannot continue...the MTA needs to do better. Everywhere you turn the service is horrible. The subways are horrible and the LIRR is horrible.

I commute everyday to work, I take Rosedale train to Penn daily and then take train down town to Fulton for work.
I tried the Atlantic Terminal Ticket to save money and to see how it works.
I bought it yesterday. This am when i woke up i rush to take my regular train that i normally take. I jump on the 7:49 express train to Penn, not realizing i was suppose to start a new route.
So when i show train guy ticket he said i could not use this on the train. I explained to him what happened and he said I need to pay $10.25 . I already had a weekly ticket, why would i need to pay full price, i would have at least to pay a step up charge, but he bullied me, to pay, for ticket standing over me, not understanding or not wanting to understand the situation. I take LIRR everyday, not only the train was super late, he could not even be sensitive to fact i already paid for my weekly ticket.. I dont think it was right, i had to pay full fare for this. I felt really bullied and did not want to make a scene like i didn't have $10.25 to pay which im sure that probably what he thought. Very upsetting to get treat like this, LIRR service although is much need much service has be sub par, and to have workers with that type of non compassion on non common sense or non common courtesy.

I was driving down the Whitestone expressway service road when access a ride vehicle was driving erratically. He did not maintain his lane nor did he signal. He was trying to drive around traffic cutting people off. He finally stayed in the middle lane and I drove past him in the left lane. I saw him starting to merge without using a signal so I honked at him. He gave me the finger and continued to drive next to me looking at me to start a fight. I don't think a person who has such disregard for safe driving, a person who is so aggressive, should be driving around people with disabilities.

I told the conductor that I wanted a one way senior ticket to Patchogue from Penn Station. He charged me for a regular ticket with the penalty for buying on the train. There was no noise and I spoke clearly but he apparently was not paying attention. I would like a refund to my credit card. This isn't fair and, as a person on a fixed income, it is a lot extra.