L'Oreal International
Reviews and Complaints

I purchased the voluminous lash paradise mascara about 3 weeks ago and it has now gone thick and goopy i am very disappointed as I never spend that much on mascara but had a special night planned and decided to spend the extra money I always buy loreal products but the past few purchases had made me second guess if I should continue with your products

The permanent color cream tube had a leak. This caused the color to spill into the box and onto my bathroom cabinet. The bottom of the box is covered in the dye aswell as the tube opening. This is the only hair color product I use. All my other experiences have been with no complaints. I would like a replacement since I was not able to use the one I bought.

Hello,

I am writing to let you know that I usually use L'Oreal Excellence creme for my hair coloring needs, but since they were out of my color at Target, I decided to use the Preference brand instead. Preference did not cover the grey in my roots, and I followed directions exactly. I am really disappointed because I will now have to re-color and it's hard on my hair to do it again.

On the other hand, the conditioner in the Preference brand is MUCH better than the conditioner in the Excellence box. I hate the smell of the Excellence conditioner so much that I usually just throw it away.

PS I also recently tried the L'Oreal telescopic mascara and it is AMAZING!

I would like a refund of my $9 or a coupon for L'Oreal Excellence Creme hair color. Thank you.

Sincerely,
Rebecca Woychick

Sent from Mail for Windows 10

From: mary allen
Sent: 18 November 2017 14:55
To: LOreal Paris Customer Care
Subject: Re: Your conversation with LorealParis: [protected]

Good Afternoon Nick,

Thank you for getting back to me.

I am not very happy with the outcome really, the one pensil that is really worn down is that way because I tried several times to sharpen it but was not able to successfully sharpen it with any sharpener... hence I bought the second one, then realised that I was having the same problem.

I have several different cosmetic pensils, such as eye liner & lip pensils and don't have the same problem with any of them?

I use a lot of L'Oreal products facial cleansing wipes, eye cream, day and night moisturising cream, Preference hair colour etc, jone of which are cheap... but now I feel that I have been ripped off by L'Oreal and I will be very reluctant to use or recommend your products in the future... Very disappointed with your Customer Service to a loyal customer.

Regards
Mary Allen

I decided to switch to this product from my old face cleanser even though I had no issues with the other brand. Ever since I have been applying this to my face, I have been getting acne and I have never had acne problems using my old product. I would like a full refund of my purchase as I don't think I will be able to return it to Walmart where I purchased it originally since it is already open.

I purchased a moisturizer from a local drugstore about a month or two ago and i liked it, it works great but the last time i went to use it, i pushed down on the pump and its broken. I tried taking off the cap and fixing it but i can't get it to work. Im disappointed in it breaking and that i can't use it, i was hesitant to buy it at first because of the pricing. I would like to get a new one, but i do not want to pay for a new bottle, i still have plenty of product left, i just can't use it.

To Whom this may concern:

Hi!
My Name is Katherine Simpson..
& I live at:
5132 E. Alcove Dr.
Greenback TN
37742
My Phone Number is: [protected]

I recently purchased Your L'Oréal Paris Brow Stylist Definer for A second time because I liked it so much!😍
I purchased it from Walmart off of hwy 411 in Maryville Tennessee.
I used it two times & when I went to use it A third time it had ran out?!?!
I tried to Return the product to Walmart but seeing how I No longer had my receipt they pretty much called me a liar and said that since it was gone that anybody could've came up there and said that just to get a free one so they would not replace it for me which put me $12 in the hole and no longer had the product I paid for.
This upset Me GREATLY!😡
I'm not A Liar or A Thief & I'm sending this message in HOPES that This can be made Right.
If someone would Please take the time to message or call Me about this so I can either be Refunded or have the product mailed to Me I would Greatly Appreciate it.
Thanks I'm Advance for Your Help & Support!

I purchased the pastel blue colorista and applied correctly on Wednesday 22nd November. The results were far from pastel blue but a bright green. I have used the colorista remover and used several home treatments such as deep cleansing shampoos and bleach baths, nothing is removing the green. I am extremely angry as now I'm going to have to pay a hefty hairdressers bill and will need my hair cutting due to the bleach I've had to put on it. The box stated that it is 'wash in wash out' approx 15 washes. There is no sign that this green shifting anywhere.
I'd appreciate it i could hear back from you as soon as possible.
I look forward to your responce,
Chloe

I have been using this product for a few years now as it lasts about 3 months and gives me the perfect coverage I need. It's really handy to take out with you on the move as it came with a brush applicator and it was really easy to get the powder on the brush.

The packaging has now changed and it's really ruined it for me. I'm still using the brush from the the pot that has just run out, as it's the only thing that fits. I can't get any powder on the brush because of the strange mesh feature now instead of the holes. This now adds a lot of time onto my morning routine because of the struggle of getting enough powder out. I'm so disappointed in this new product and may have to consider changing brands moving forward and find an easier to use powder.

I'm not necessarily looking for something to resolve this. Maybe just bring back the old packaging as a lot of people have the same views.

I always use loreal from blusher to mascara. love your products have used telescopic for years love it. thought i. Would like a change so used paradise extatic it was great for about two weeks. then was clumpy then was empty I was so disappointed. I raved about it to a friend. But she said the same happened to her. so was just so let down by this products.

I was contacted a few weeks ago by a L'Oréal Belgique employee (Ysaline De Cocq) asking me some music advice for a private event they were organising. I took the time to get more information, think about three artists that could fit the event, get in touch with them, ask their availability and get back to L'Oreal with some proposals.

I have clearly mentioned since the beginning that I would have charged a 10% booking fee (and have written prove of this).

The person who contacted me had the great idea to never reply to my email, get in touch directly with the artist (aka bypassing me), and sound totally surprised/disappointed when I sent her the invoice for the booking fee. Of course, she's never took the time to reply to me again.

I'd like to know if this is something that your company approves.

I'd also like to take this opportunity to remind you that every aspect of music and arts in general (booking, promotion, art direction, composition, production, performance, publishing, etc.) requires time/money and it's unacceptable to expect to have it for free.

I've used Mascara for over 40 years, recently bought a time of this type because I was told it's the Mascara that replaced Reach Out by Loreal. It's awful it comes out of the tube all clumpy. When I try to use it, I have to twirl it on a tissue to wipe off the excess. I can't take it back, because I didn't save the receipt. How do I go about getting a refund. This may sound silly but I'm living on a fixed income, so I can't afford to throw money away on something I can't use

I was super excited to use one of the garnier face masks-moistre bomb tissue masks, a few hours later I got a huge irritation arround my eyes. I can barely open my let eye, it is swollowed.

I really hope it will fade soon as I can not go to work looking like this, and hope it will not become worse.

Please see the attached photos.

I would like to hear if loreal has some kind of sugestion before this goes viral in the social media.

Best regards,

Dragitsa Petrova

I have two young twin Children aged four who suffer from sever thick knotty bushy hair, especially after bath time . They would cry their eyes out every time I got the comb out and I didn't know where to turn too. I went into my local boots and came across your product and thought this was the answer to all my prayers . I then persisted to read the bottle where it said "no tears ! No knots !" And I strongly believed it . I went home and the next day it was bath time . Soon after bath time I showed them this and they were very excited as I would spend hours on end trying to brush their hair. I followed the instructions ie. I towelled dried their hair, and then sprayed a considerable amount in. I then got the comb out and started to brush and soon after I realised to my horror that the hair was in fact, unchanged. Soon after, the tears started and me and my 14 year old were beyond angry and outraged. As the tears started, so did mine. I hope ye take the time to read this for the good of your company and I will not take further actions if you provide something for me in response to my time writing this .

To whom it may concern,
Dear Sir/Madam,

I'm writing to inform you about damaging of my hair colour and asking for a compensation for this.

Currently I live in Kingdom of Cambodia and today I have bought your product Exellence cream Hair Colour. I am blond, so I took a pack with number 7.01 Cool Blonde. After using it according to the instruction and washing it away I found that my hair became DARK BROWN instead of promised blond.

My husband is witness as he helped me to colour it and bought it together with me.
I am asking for the compensation in amount of 250$ as I will have to go to expensive salon to fix my hair colour. This kind of colouring will cost me 200$, and 50$ for treatment of my hair after it.

Looking forward for your answer.
Best regards,
Iana Sheremetova.

I purchased 2 of these box dyes in asda today, ilmy hair coloyr is brown anyways so its not like i was going for a dramatic hair coloyr change just a top up. followed all the instructions and it hasnt done anything to my hair no colour change in the slightest. I went for one of the more expensive box dyes available and wish i hadnt now what a waste of money and my time. Am really not happy atall! Im a single mother in full time education will little money hense why i box dye as cant afford to go to the salon.

Hie,
I am from India, there is a huge scam of people selling L'Oréal products with INR 100 /-to 300/- saying it original product.
It's include Shampoo, conditioner etc.
All I am concern with L'Oréal products as I am genuine user of your products. But people like these are ruining the brand name of L'Oréal.
Request you to kindly look into it at your earliest as the duplicate products under L'Oréal name will affect someone and ruin the brand.

Address - BMC Market, Opposite Aneeta Oil & Soap, Borivali West, Mumbai 400092, Maharashtra, India.

Very unimpressed with the quality of the bottle to the true match foundation. I recently purchased at the drakes circus store in Boots after reading some fantastic reviews online. The actual pump seemed to break meaning that none of the liquid can pump through the top of the bottle. Now I have managed to snap the top off so I can scoop the liquid out and use it but it's an absolute mess, cannot travel with it and has ruined the entire experience of it. Not sure if you've had similar complaints by was just very annoyed by the whole thing.

I purchased loreal absolut repair shampoo through online on 18oct next day when I washed my hair with it I really disappointed. I have used half of the bottle in two wash only coz it does not creat foam nor clean the hair. I wasted my money. I would advise eveyone not to purchase this item and dont waste money. It mask is also not good for used. Plz..

I have dark brown hair so I purchased this product because my hair color is listed and I wanted the color that was the proposed result. I followed the directions completely. My hair is just a little darker but only red if it's directly in bright light. I expected it to be a little different from the picture but it's far different. I trusted the brand or else I would've been less shocked. Now I will have to color my hair again, with a different product, obviously, to get the red I wanted. I should've known when my daughter's hair didn't get anywhere near the color a few weeks ago. I thought it may have been old product or something. My best guess now is it just doesn't work. I'm very disappointed.