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1.4 1 Review 382 Complaints
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L'Oreal International Complaints 382

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I have been using Loreal Feria Hair Colour for the last 8 months, everytime I wash my hair the color comes out and I end up staining my towels. I used the Deep red for 8 months and then decided to use the black Loreal Feria Hair Colour and well it does exactly the same, I wash my hair every second day and everytime I wash the color comes out. On the box...

Read full review of L'Oreal International and 5 comments
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L'Oreal International does not cover grey

I have tried Casting Creme Gloss Butterscotch twice. Does not cover grey at all and once the color did not change at all. I have used other L'Orealproducts with success and other products with no problems. I told Loreal of my problems but the response was to blame me for my type of hair and told me to go to a hairdressers and have my hair colored even though I told them I had had no problems before.

Read full review of L'Oreal International and 24 comments
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J
J
jangler
Bessemer, US
Sep 27, 2023 5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've used loreal hair color for years and I'm disappointed in the product because the color does not last like it used to so I think you've changed the formula of your hair color. I use loreal preference and have also noticed it does not have a

strong odor like it used to. I will be looking for another brand.

D
D
Dixie Lee 36
US
Sep 09, 2023 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello:

Loreal mascara in a black tube with gold lettering.

Extremely clumpy and sticky.

Even when you put a tiny bit on it ends up under your eyes, cheeks, and even tiny bits on clothing.

This particular product is horrible!

Thank you

Dixie

A
A
Anne Hill
US
Aug 20, 2023 1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I usually use L'Oréal Excellence No.9 but after looking at other L'Oréal shades in Supersavers Shop Gloucester I decided that the Copenhagan shade eould suit my colour as I had not

Coloured my hair for 9 weeks. I am in shock as it is a horrid grey! So upset. I can only think that the wrong colour was put in the box?

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Jess Sayyin
Silver Spring, US
Mar 04, 2023 1:26 pm EST

Purchased week of 02/20/2023 at Walgreen's in Silver Spring, MD; code stamped on bottom of box 70W600. The product burned my scalp, leaving a small wound on my head. I've used this product for years. In the past it left my scalp tender, but not as harsh as this time. The product needs to be made safe!

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D
Dawn Forte
US
Dec 21, 2022 8:09 am EST

I recently purchased a two pack of your product from target on Saturday, December 10, 2022. The product makes my eyes irritated and watery after awhile and I get panda eyes after about two hours after applying the product. There is no solution.

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C
coralh1956
Eugene, US
Oct 16, 2022 11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bought 2 bottles bonus size product is waxy not easy to spread. Is product out dated? Shouldn't it be creamy? box is stamped 20W301. I purchased it at Walmart 9-24-22.

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SHAWTY LOVE
US
Sep 20, 2022 3:54 pm EDT

I bought this hair dye at walmart and it is clear to say I am very angry. My hair came out black. I am supper made and have no clue how this situation is going to be fixed but I do plan to file a small claims case

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Neelam S
Mississauga, CA
Aug 30, 2022 7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought L’Oréal Paris superior preference hair colour number 5 last week. I applied it today, August 20, 2022, to cover my grey hair. However, the hair are still grey and the hair coverage wasn’t there. It is wastage of our time, money and very unsatisfying. Please resolve my issue.

Sincerely,

G.S.

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A
Ashilapriyanka priya
US
Oct 28, 2019 5:28 pm EDT

I was feeling burning and itching sensation with small bubbles

S
S
StephanieAlvarado#1
US
Oct 20, 2019 6:42 am EDT

I was unsatisfied with the product. Maybe i got a bad batch of your hair care product. I hope to have a better outcome in the feature. I am usually very happy with loreal. I love your products most of the time. What went wrong? Did you change your ingredients? Hope to hear from your company soon. Thank you.

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About L'Oreal International

Screenshot L'Oreal International
L'Oreal International is a global cosmetics company offering a wide range of beauty products. Their portfolio includes skincare, haircare, makeup, and fragrances. They cater to diverse consumer needs through multiple brands, each with its own identity. L'Oreal also provides beauty tech solutions and personalized services.
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Overview of L'Oreal International complaint handling

L'Oreal International reviews first appeared on Complaints Board on Dec 26, 2007. The latest review Mixed Feelings About Clarisonic was posted on May 15, 2024. The latest complaint watery conditioner was resolved on Aug 28, 2017. L'Oreal International has an average consumer rating of 1 stars from 383 reviews. L'Oreal International has resolved 36 complaints.
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    More phone numbers
  3. L'Oreal International emails
  4. L'Oreal International address
    41, Rue Martre, Clichy Cedex, 92117, France
  5. L'Oreal International social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
L'Oreal International Category
L'Oreal International is ranked 6 among 152 companies in the Make-Up and Cosmetics category

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