How is L'Oreal International’s rated by beauty enthusiasts?
L'Oreal International’s earns a 1.4-star rating from 383 reviews, showing that the majority of beauty enthusiasts are dissatisfied with products.
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does not stay, it washes out!
I have been using Loreal Feria Hair Colour for the last 8 months, everytime I wash my hair the color comes out and I end up staining my towels. I used the Deep red for 8 months and then decided to use the black Loreal Feria Hair Colour and well it does exactly the same, I wash my hair every second day and everytime I wash the color comes out. On the box...
Read full review of L'Oreal International and 5 comments
The complaint has been investigated and resolved to the customer’s satisfaction.
does not cover grey
I have tried Casting Creme Gloss Butterscotch twice. Does not cover grey at all and once the color did not change at all. I have used other L'Orealproducts with success and other products with no problems. I told Loreal of my problems but the response was to blame me for my type of hair and told me to go to a hairdressers and have my hair colored even though I told them I had had no problems before.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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About L'Oreal International
L'Oreal International is a global cosmetics company offering a wide range of beauty products. Their portfolio includes skincare, haircare, makeup, and fragrances. They cater to diverse consumer needs through multiple brands, each with its own identity. L'Oreal also provides beauty tech solutions and personalized services.
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Overview of L'Oreal International complaint handling
L'Oreal International reviews first appeared on Complaints Board on Dec 26, 2007.
The latest review Mixed Feelings About Clarisonic was posted on May 15, 2024.
The latest complaint watery conditioner was resolved on Aug 28, 2017. L'Oreal International has an average consumer rating of 1 stars from 383 reviews.
L'Oreal International has resolved 36 complaints.
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L'Oreal International emailscontact@loreal.com100%Confidence score: 100%Supportmariana.petrina@loreal.com99%Confidence score: 99%
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L'Oreal International address41, Rue Martre, Clichy Cedex, 92117, France
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
L'Oreal International Category
L'Oreal International is ranked 6 among 152 companies in the
Make-Up and Cosmetics category
Recent comments about L'Oreal International company
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I've used loreal hair color for years and I'm disappointed in the product because the color does not last like it used to so I think you've changed the formula of your hair color. I use loreal preference and have also noticed it does not have a
strong odor like it used to. I will be looking for another brand.
Hello:
Loreal mascara in a black tube with gold lettering.
Extremely clumpy and sticky.
Even when you put a tiny bit on it ends up under your eyes, cheeks, and even tiny bits on clothing.
This particular product is horrible!
Thank you
Dixie
I usually use L'Oréal Excellence No.9 but after looking at other L'Oréal shades in Supersavers Shop Gloucester I decided that the Copenhagan shade eould suit my colour as I had not
Coloured my hair for 9 weeks. I am in shock as it is a horrid grey! So upset. I can only think that the wrong colour was put in the box?
Purchased week of 02/20/2023 at Walgreen's in Silver Spring, MD; code stamped on bottom of box 70W600. The product burned my scalp, leaving a small wound on my head. I've used this product for years. In the past it left my scalp tender, but not as harsh as this time. The product needs to be made safe!
I recently purchased a two pack of your product from target on Saturday, December 10, 2022. The product makes my eyes irritated and watery after awhile and I get panda eyes after about two hours after applying the product. There is no solution.
bought 2 bottles bonus size product is waxy not easy to spread. Is product out dated? Shouldn't it be creamy? box is stamped 20W301. I purchased it at Walmart 9-24-22.
I bought this hair dye at walmart and it is clear to say I am very angry. My hair came out black. I am supper made and have no clue how this situation is going to be fixed but I do plan to file a small claims case
I bought L’Oréal Paris superior preference hair colour number 5 last week. I applied it today, August 20, 2022, to cover my grey hair. However, the hair are still grey and the hair coverage wasn’t there. It is wastage of our time, money and very unsatisfying. Please resolve my issue.
Sincerely,
G.S.
I was feeling burning and itching sensation with small bubbles
I was unsatisfied with the product. Maybe i got a bad batch of your hair care product. I hope to have a better outcome in the feature. I am usually very happy with loreal. I love your products most of the time. What went wrong? Did you change your ingredients? Hope to hear from your company soon. Thank you.