Lufthansa German Airlines review: Cancelled flights refund

We had our flights cancelled 2-3 times in 2 days in Germany Stuttgart to Frankfurt. We were visiting our daughter's family and grandchildren.

We were told a refund of $1,479.63 Euro would be sent. Then TATA changed that to ZERO.

Below is the chain of emails.

More Info:

Feedback : [protected]

My Info:

Lino Celestini

66 First St. Louth

St. Catharines, ON, L2S 3R7

Canada

email: [protected]@sympatico.ca

Mobile in Canada: [protected]

Dear Sir/Mam

As you mentioned that the train voucher is already used

hence we have no refund due .

best Regards,

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}

Original Text

From: Lino Celestini

To: [protected]@ICAT.DLH.DE

CC:

Sent: 07.09.23 18:24:44

Subject: [EXT] RE: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

Please process whatever refund you are authorized to issue.

Let me know in Detail if you require any more information from me.

We did use the train voucher to get to the Frankfurt airport.

Regards,

Lino Celestini

From: [protected]@ICAT.DLH.DE

Sent: Thursday, September 7, 2023 1:12 AM

To: LinoCelestini

Subject: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

Dear Sir/Mam,

As mentioned before for sector STR-FRA Ground Transportation Voucher was issued. Refund is only possible when the unused voucher is sent to us in original.

we will refund for the sector as soon as we receive the attachment of the voucher if its unused. and if you were not provided with the same

then please let us know about it.

Best Regards,

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}

Original Text

From: Lino Celestini

To: [protected]@ICAT.DLH.DE

CC:

Sent: 01.09.23 18:53:45

Subject: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

It is clear you don’t understand what is happening. You have tunnel vision on your own objectives instead of what is best for the customer.

Please provide the refund you are authorized to provide and I will escalate the difference with Lufthansa providing the history of my dealings with Tata.

This process is inacceptable since I was already told below what the refund will be.

Sincerely,

Lino Celestini

From: [protected]@ICAT.DLH.DE

Sent: Friday, September 1, 2023 8:12 AM

To: LinoCelestini

Subject: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

Dear Sir/Mam,

For sector STR-FRA Ground Transportation Voucher was issued. Refund is only possible when the unused voucher is sent to us in original.

Best Regards,

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}

Original Text

From: Lino Celestini

To: [protected]@ICAT.DLH.DE

CC:

Sent: 31.08.23 18:40:14

Subject: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

Please clarify what a GTP voucher is?

Below is the email that already approved 1,479.63 EUR.

This included other expenses like other flight rebooking expenses and meal at the hotel Lufthansa sent us at Stuttgart Airport.

Please refund this amount ASAP since it was already approved.

Regards,

Lino Celestini

66 First ST. Louth

St. Catharines ON Canada L2S 3R7

Mobile: [protected]

Email: [protected]@sympatico.ca

From: [protected]@ICAT.DLH.DE

Sent: Thursday, August 31, 2023 1:02 AM

To: LinoCelestini

Subject: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

Dear Sir/Mam,

As per your mail, we would like to inform you that ground transportation was already provided to you .

Kindly provide us with the GTP voucher details to process any refund.

Best Regards,

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}

Original Text

From: Lino Celestini

To: [protected]@ICAT.DLH.DE

CC:

Sent: 30.08.23 18:57:27

Subject: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund

This process is very frustrating. Not sure why Lufthansa can’t just credit the original credit card used to purchase the tickets.

Below is the email conforming my refund.

I have also provided banking information on the Lufthansa website feedback forum.

As a last resort please mail me my refund if you cannot process it via online tools.

Dear Lino Celestini,

We are very sorry that there was a flight irregularity on your trip. We deeply apologize for the inconvenience this has caused you. We understand how frustrating it must have been.

But now there is good news: You will receive money back from us. To initiate the payout of the aforementioned amount of 1,479.63 EUR, please use the link below and enter the indicated credentials.

Direct link to the compensation platform:

https://www.lufthansa.com/compensation?FeedbackUUID=5f46595510c24508ad95223e16e0cbaf

Manual login credentials for the compensation platform:

https://www.lufthansa.com/compensation

Feedback ID: [protected]

Last Name: Celestini

PIN: 5656

We hope that this will ensure that everything is handled quickly to your satisfaction. We would be delighted to welcome you on board with Lufthansa again in the near future.

Sincerely,

Tanya Moonga

For your information:

If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:

Webform (German): Feedback- und Kontaktformular | Lufthansa

Web form (english): Feedback and contact form | Lufthansa

Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.

______________________________________

Lufthansa German Airlines | Customer Relations | P.O. Box 710234 | 60492 Frankfurt/Main | Germany

Lufthansa is a member of Star Alliance

Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168

Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley

Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen

From: [protected]@ICAT.DLH.DE

Sent: Monday, August 21, 2023 1:31 AM

To: [protected]@sympatico.ca

Subject: RE: [protected] FI Request: [protected], CuRe Pure Refund

Dear Sir/Mam,

Kindly provide us GTP voucher for further process of sector STR-FRA.

for ticket number [protected]/08

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}

Original Text

From: [protected]@icat.dlh.de

To: [protected]@sympatico.ca

CC:

Sent: 21.08.23 10:55:38

Subject: [protected] FI Request: [protected], CuRe Pure Refund

Dear Sir/Mam,

Kindly provide us GTP voucher for further process of sector STR-FRA.

Best Regards,

Dhawal Mohite

Revenue Accounting

TCS on behalf of Lufthansa Global Business Services

TATA Consultancy Services Ltd. (TCS)

Wellspring, Plant No 12, Godrej & Boyce Complex,

LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra

India

Automatically generated ticket number - please do not delete in order to ensure correct routing

{SrvReqNo:[[protected]]}