CB Telecommunications LycaMobile auto deduction of balance

LycaMobile review: auto deduction of balance 8

15101988 of Melbourne, AU

Feb 10, 2011 9:47 am EST

Resolved

Featured review

Recently i have switched my service to lyca mobile, initialy they tempted everyone by providing them lesser call rate than any other service.Now they are showing their way of income.
i) They auto deduct from your card if you recharge your account online.
ii) They deduct balance from your automatically and slowly without informing you.
iii) A pathetic customer service.
I suggest everyone not to go by rate go by quality and loyalty of the product and company.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments

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rex24

London, GB

1 comments

rex24 of London, GB

Feb 11, 2011 8:45 am EST

I use Lycamobile and I have recharged online without any auto deduction? No company is allwed to deduct any money from your account without your permission so you must've signed up for some sort of deal?

alex amir

1 comments

alex amir of IN

Feb 16, 2011 5:27 am EST

I too have known lycamobile. their recharge online does not have any auto deduction. customer care experience has been fine. may be you try to reach customer care again to have matters clarified to you!

johny1

Melbourne, AU

1 comments

johny1 of Melbourne, AU

Mar 04, 2011 5:16 am EST

I use Lycamobile in Australia as well; however what i have heard through the help line is that their online top up facility is yet to go live! I would suggest you call the help line team to get things checked as i have found them helpful.

compl1123

southhall, GB

1 comments

compl1123 of southhall, GB

Aug 26, 2011 11:17 pm EDT

thats the ###ing thing...

AKHTAR AZAD CHAUDHRY

DUDLEY, GB

1 comments

AKHTAR AZAD CHAUDHRY of DUDLEY, GB

Apr 24, 2014 11:18 am EDT

DEAR SIR, MY LYCA NUMBER IS..[protected]-AND I HAVE CALLED MANY TIMES TO ITLY/SPAIN.THE CALLS WERE FREE OF CAST.BUT I WAS REALLY SURPRISED WHEN I MADE A CALL TODAY 24-04-2014, AT 14:57, TO SPAIN LYCA NUMBER [protected], TALKED 6:48MNTS.I FINISHED THE CALL AND CALLED OTHER SPAIN LYCA NUMBER.BUT I WAS REALLY SURPRISED TO HEAR THAT THE BALANCE WAS INSUFFICIENT FOR THIS CALL WHEN BETWEEN UK AND EU LYCA HAS FREE CALLS.THE MATTER IS NOT THE AMOUNT CHARGED BUT THE QUESTION IS..IF ALL THE EU LYCA MOBILES ARE FRE FROM UK, WHY THE MENTIONED CALL WAS CHARGED.THIS IS UNPROPPER, ILLEGAL AND OUT OF TERMS AND PRINCIPLES...I THINK I DESERVE AN EXPLANATION, IF NOT I WOULD HAVE TO PUBLISH THIS UNFAIR MATTER AND LET THE PEOPLE KNOW ABOUT SUCH A RARE HAPPENING...EXPECTING ANY RESPONSE-A.CHAUDHRY

mira shah

Elizabeth, US

1 comments

mira shah of Elizabeth, US

Jul 16, 2014 12:22 pm EDT

Subject :- Harassment by lycamobile

My no [protected] Pank Shaw (03/15/14 & 7/15/2014……)

most of all time.(e.g.. See my all the 33 claim no)
still unable to solve the all problem and now they said go to different cell phone carrier. It big insulting to me
very poor customer and tech support
lack of manner, lack of knowledge & full of attitude. very poor management and
blaming the customer to cover themselves
taking hours and hours holding on phone and keep hang up my phone line without getting help.
Top of they are blaming the customer that I am very rude to covering themselves.
For example you have to listen the recording of all my call
claim no
[protected] line was hung by supervisors
Name Mr.JoberT / Mr.Sibag who has lack of knowledge, lack oflisting power and refused to listen to customer and give
and keep ignoring me to focuses on my question. And keep give and guide me wrong direction

1) why I am unable to recharge on myself on my computer by same credit card.

2) why I am unable to see my call history.mypayment history, my 1st 10 internal call history ?

3)I STILL NOT GET CREDIT OF(OVER CHARGED) FOR NOV AND DEC 2013. I WAS OUT OF USA IN NOV AND DEC 2013, I NEVER SIGH AUTO PAYMENT AND THET KEEP TOOK OUT /STEALED MONEY FROM MY CREDITCARD. TOP OF THEY BLOCK MY LYCAMOBILE ACT UNTIL MY BACK NOT RELEASE MONEYTO LYCAMOBILE FROM I DID DISPUTE FROM MY BANK. LYCA SAID THEY CAN GIVE THOSEMONEY TO ME AND I DONE EVERYTHING WHAT THEY SAID AND I PROVIDED ALLDOCUMENTS TO THIER NEWARK NJ OFFICE
I ALSO GETTING VERY HARDTIME FROM THEM. THEY ARE KEEP CHANGEING THE STROY AND MAKE ME VERY UPSET.
I gave my hard copy of my credit card document to in Newark NJ office on Jan 23 2014(around date) which show up that I withdraw my both dispute charges. Still I did notget credit on my account yet.

WHY you not have communication in your management dept.
But when your turn to give me refund you have always has excuses to not help.

5) I have lot of reference no but no one follow up to fix the problems since day 1st I am joint with you.

6) lot of phone call drop or unable contact, every my co workers getting signals on their smart phone only me I cannot get signal on my smart phone at my work. I have to go all the way out side on the street to talk on phone. It is very risky to keep going out on my job’s working hours. But you are all failed to help me.

7) most of time unable connect Internet

8) you have expand your tech support so we can use your services on safari in apple computer or smart phone
9) My lawyer wants to put all harassment to display on all USA media and new papers. YOUR EMPLOYEESKEEP SAID GO SAME OTHER COMPANY, WE CAN NOT HELP YOU ALTHE TIME*(NEWARK NJOFFICE’S EMPLOYEES)
THIS IS TOO MUCH AND ENOUGHNOW

SAME ON YOU LYCAMOBILE
PLEASE REPLY ME ALLABOVE MY QUESTION IN DETAILS AND BY NOAFTER YOU DO GOOD DIVOVERY ALL MY PROBLEMS
MY CELL NO IS973-[protected]

S. Rahul

1 comments

S. Rahul of US

Aug 30, 2016 3:16 am EDT

Guys, Please dial *190# from you LycaMobile. Select the package you want to cancel the auto payment. And that it. You are done!
Post if it is a success.

Wong Wongwong

1 comments

Wong Wongwong of US

Oct 02, 2018 4:19 am EDT

Verified customer

I had similar bad experiences with LYCA

My account is still being charged even they couldn’t manage to activate my SIM card

Contacting customer service hotline is a nightmare.
Most unprofessional service i meet in a while. Y d, I got hung up too!

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South Africa

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complaints@lycamobile.co.uk

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Support

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195 Marsh Wall, Isle of Dogs, E149SG, United Kingdom

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