Lyft
Reviews and Complaints

Both my husband and I are senior citizens who are struggling. We used Lyfe because my husband is ill. We really cannot afford it. On Thursday, July 14, 2022, we ordered a 6.17 miles, which took 13 minutes and the cost was $11.25. In helping my husband to get out of the car because he is on Oxygen and has severe health problems, I left my cell phone is the car. I appreciated that the driver brought the cell phone to me and I offered to give him $5.00, which he refused. Later, I went into the apt to give him a $5.00 tip and saw that he used my credit card (without my knowledge) to give himself a $20.00 tip...I went through support several times with no satisfaction...They would not give me a telephone number where I could explain my problem to a live person. HOW IS IT POSSIBLE FOR A DRIVER TO GIVE HIMSELF A TIP WITHOUT MY KNOWLEDGE I WOULD LIKE MY MONEY RETURNED TO MY ACCOUNT

I have repeatedly emailed and complained about the lack of access to my building due to all the bikes. I know that by law, Lyft must leave enough space in front of each bldg.The space in front of my building has a depression and is frequently filled with water or garbage on the days when garbage is collected. As a senior citizen who cannot go out without an aide (or walker) the cab cannot leave me off in front of my building, so I have to get off at the corner or further down the street. I have fallen before due to lack of access to my bldg. due to proliferation of LYFT citi bikes. Something has to be done to correct this situation before I have a serious accident.

I would like to file a complaint against my Lyft driver this morning. My second driver was absolutely amazing! However, the first driver denied that I was assigned to him. I showed him the app with his name, Robert, and his tag number, 8WVUO15, but he persisted in saying that he was not my driver. I pointed out that his tag number was the one on my phone, but he said it wasn't him. First and foremost, I want to make sure that I don't get charged a fee for missing my ride. Secondly, I think it would be in the company's best interest to take some kind of disciplinary action against him.

Miller Raymond Honeycutt

[protected]

[protected]@gmail.com

Lyft, stop sending me crackheads and homeless people as drivers! I was afraid to sit down and touch things today. The entire car was full of [censored] and it was dirty. Worse still there was no air conditioning! I thought about not getting in but I live in the high desert where its over 100 degrees and you can't wait outside like you do in New York.

I have bruised ribs and I needed to go home! I didn't want to pay for the fee that cancels the ride.

This is absolutely unacceptable. I'm not difficult but this is actually enough never to drive with you again. What is your selection process like? Can every idiot of the street with a car provide services for you? It's just a matter of time before something bad happens. You should be ashamed. You cannot possibly be serious about offering a ride service like this to hardworking people like myself and think highly of this brand.

I felt like I was going to pass out in this car. It was so stinky, I didn't even want to breathe. She was rude too. Not okay. I want my money back for this ride. All of it.

Hello, my name is Mr. Adam Roberts. I am a 59-year-old disabled man. In 2016, the U.S. government placed me on SSDI benefits for various medical conditions I suffer from. Prior to becoming disabled, I worked as a Special Education school teacher and basketball coach. I also am a published songwriter, author, and Gold Medal winning Master’s Olympian.

Because some of my disabilities I became unable to drive last year. Therefore, in November 2021 I opened an account with Lyft so I could pay for their services to enable me to travel as needed. Since then, I paid Lyft for 138 rides and was bestowed a 4.9 out of 5 rating, which is virtually perfect especially considering the large amount of rides I paid Lyft for.

I’m sure that I garnished that stellar rating because I was always prompt, waited at the location provided, clean, quiet, friendly, respectful, and generous since I always gave my drivers a very high rating along with tipping them between 10-25% for each ride I took. I also made sure that I told Lyft’s drivers how much I appreciated their excellent work and cordial conversations.

All of this information can be easily found on my Lyft profile, along with the fact that Lyft’s drivers rated me a “top-tipper” and “five-star rider”.

However, and for still unknown reasons, on 7/19/22, I was barred from booking a ride I needed to return home from the location a Lyft driver had taken me to only three hours prior. This was done with no warning and left me stranded at that location which was 20 miles from my home.

At that time, the email Lyft provided me was that my account was suspended for two days with no reason(s) provided. At 8:54am on 7/20, I responded to Lyft asking why my account was suspended. At 10:30am on 7/20, I received an email response from Sutton, a Lyft employee, stating that my Lyft account was now being permanently deactivated because of numerous low ratings (below 3). Obviously, this was inaccurate since it is statistically impossible for my Lyft account to show a rating of 4.9 over 138 rides if there were numerous ratings below 3. Furthermore, not one Lyft driver ever expressed any dissatisfaction with any aspects of my behavior, and they continued giving me virtually perfect ratings as a rider, which again can be clearly viewed in my Lyft profile (which I have current screenshots of). In my response to Lyft at 10:54am on 7/20, I pointed those facts out and received a response from Lyft at 11:32am that same day reiterating that my account was permanently suspended, again with no reasons given.

It was then I contacted my attorney who felt that Lyft was slandering, libeling, defaming, and possibly discriminating against me for various reasons. My attorney then suggested that I file a complaint with the Better Business Bureau, which I did that same day. Lyft response to the BBB claimed that I never provided enough information for Lyft to address this complaint, along with Lyft claiming they have no evidence of any interactions regarding this complaint and therefore rendering this matter resolved. Of course, this was despite my basically writing the same information in my initial BBB complaint to Lyft AND having the same email tag with Lyft I’ve referenced above. I showed this information to my attorney who instructed me to contact your office to ask you to get involved.

In addition to everything I have aforementioned, this ordeal caused by Lyft’s defamatory, slanderous, libelous, dishonest, and possibly discriminatory actions have caused some of my disabilities to be exacerbated which can and will be corroborated my doctors if necessary.

I have clear-cut evidence proving that everything I have stated here is truthful and accurate, and prepared to provide that if requested.

Thank you for taking the time and effort to read my complaint and appreciate if you address it accordingly.

Driver couldn't find me although I was in front of my house- Friday morning July 15, 2022.

On July 13th I received a disturbing text message from Lyft saying that a rider had made a complaint about me regarding a certain behavior that I exhibited during a ride. According to Lyft I made certain remarks that suggested a prejudice toward a member of a marginalized group or protected class. I responded to Lyft saying that I had no idea what they were talking about and asked them to provide evidence, information, etc. as to these so-called remarks that I made. Of course they didn't respond with any kind of evidence, however their next text message to me stated that "safety is paramount to everything that they do, so they take these kinds of reports very seriously". Ok, so wait a minute, their first text stated that a rider complained about a so-called remark that I had made, however their second text stated that "safety is paramount to everything they do, and that it's their policy to follow up on all concerning feedback that they receive in order to remind their community of their safety policies. So, is their complaint about a so-called remark that I made or is it something that I did that jeopardized a rider's safety? Being a gay male, I too belong to a protected class and am very curious to know the so-called remarks or behavior that I demonstrated to one of their riders? I've heard and read MANY similar stories in the Lyft Facebook Group that I belong to with other drivers mentioning very similar scenarios. Lyft will NEVER respond with an answer other than their typical computer-generated response. In most cases this is nothing more than a rider seeking a free ride from Lyft and their ploy is to file a false complaint in order to be credited the monies back to their accounts. I'm fluent in several other languages and have heard past riders devising a way and scheming amongst themselves on how to have their ride credited back to their account at the driver's expense because they thought that the ride was too expensive, not knowing that I fully understood everything that they were saying. I stand my ground in requesting that Lyft provide me with proof of these so-called remarks, allegations or actions that have slandered my name and character.

A Lyft driver with license plate #: 8VEH500, has been littering on Private business property at Arco at 4498 Bonita Rd., Bonita, CA. 91902.

I have told him on several occasions about him leaving his trash (receipts, cups, etc. from McDonald's), on the ground after he's done pumping his gas.

I just told him again a few minutes ago and he did pick up the receipt just to throw it right back out the window as he was leaving.

It's rude and very unprofessional.

On my last trip, I ordered Lyft to take me to the airport. Going and returning from my destination, I ordered Lyft 2.5 to 3 hours prior to departure. Each time, I was late. Where this is a problem is I am a permanent wheelchair assist client at the airport. Under normal circumstances, handicapped customers are allowed to get on the plane first so they don't have to do a lot of walking. In my last trip, the Lyft driver kept changing. I noticed 5 changes on one trip. When they do this the arrival becomes later and later. I suspect that they cancel to pick up a fare that will result in them getting paid more. This should not be allowed because it causes issues for the customer using the Lyft.

I am a 60+ partially disabled quiet woman. I dress professionally, do not drink or smoke and bathe daily. Most Lyft drivers are speaking with friends on their Bluetooth so after my greeting, I leave them alone, do not move around in the car, graciously thank them, gently close the door. That's it. I'm boring. My daily rides are 10 mins to/from work and 20-min rides to medical appts. Again, boring. 5-star rating and tipper notices are sent to me often. So I was shocked when I received an email claiming the safety of Lyft drivers was most important and that I had been reported for a "bad experience" and violating Lyft terms of ridership. Um, what?!? I wrote to them about my shock and requested they advise which driver had an issue with me and inquired what I could have possibly done. Lyft's response was again, their driver's safety was of utmost importance, only one rider is allowed (not true), not destroy a driver's car, not be intoxicated, etc. AND they further embellished that I've had multiple complaints and was at risk of being banned for using Lyft. Again, what?!? I don't believe I have receipts that aren't mine (i.e., someone else using my name and credit card and are bad riders) so I cannot figure out what is going on. I'm partially blind so I can't drive and rely on Lyft so this is quite upsetting. Anyone have an idea on how this can be resolved?

Iwaited for driver i got a call he said hes at my house i told him where he wasnt coming i have to get another ride i said ok he saidhe taking money so im calling you to refound my money it was clear where to come naomi barela put it back on my card please

I’m tired of Uber and Lyft drivers believing that the ride is all about them. They are supposedly doing a job where we are paying them for a service. Yet, they keep their car the way they want to (some very dirty). They don’t put the air on so it’s hot in the cars, they listen to their completely inappropriate music or talk radio as loud as they want. It’s BS when you think about it bc they are not doing us a favor by taking us somewhere. They are working and we are paying for the service. Have more class and have rules and guidelines on your drivers and cars.

A medical transport company with my insurance had Lyft and uber drivers take me to his office and pick me up at 2 pm. But they didn't pick me up at 2 pm. Drivers came all day long, all different drivers, and went to the wrong address, not the address I gave the transportation service or the address the transportation service told me they were using. I did not get a ride home until after 5 pm. I am having surgery on the 5th of May. I can only sit for 25 minutes and only stand for 10 but had to do sit and stand well beyond that. When the driver came - 4 hours late my pain was at such a high level that the movement of getting into the car caused me to scream which was not controllable or my fault but look what lyft sent me because of that -

Lyft

YOU GOT THIS

Make every ride your best ride

We've recently received feedback from a driver that you received a low star rating.

Maybe your alarm didn't go off or a splash of coffee spilled on your shirt before you hopped in the car. Whatever it was, don't sweat it — we've got the tips to help you make rides a better experience for everyone.

account standing score

REVIEW GUIDELINES

Here's what our drivers think of great riders

"Good vibes make great rides." — JENAE, MIAMI

Driver illustration

Next time you ride, remember to:

Be kind to your driver

Be on time when your ride arrives

Treat your driver's vehicle and space with respect

But did they care that none of the other drivers came or that it took them 4 hours to get a driver to show up - no. No they did not. No apology or explanation was given.

On March 21, 2022 I scheduled a Lyft ride for 4:15 AM on March 22 from my home in Chapel Hill, NC to Raleigh-Durham airport. As the time approached I saw four drivers sign up for the drive and then disappear from the app. When it became clear that no one was coming and I feared missing my flight, I cancelled the ride at 4:37 AM.

The result was a $304 charge for parking at the airport.

Why would I ever again sign up for a ride service that can't be counted on?

We set up ride to airport on 4/9/22 for 4/11/22. The driver did not show up.

We missed our flight and had to pay hundreds for new tickets.

I think you’re confused about who the customer is. My driver had no idea where he was supposed to let me off didn’t remember the address; and I wasn’t rude with him but I was abrupt. We pay a premium for Lyft and I expect to be dropped off at the specified address. That’s his job. Next thing I know I’m getting guidelines about being courteous. That’s rich. Some of your drivers are excellent and when they are I tip them at least 25%. But when they Don’t know where they’re going or not very courteous, I do not.

I used Lyft to pick me up from a car-repair place. Mathew picked me up. The ride was fine. He dropped me at my house. As I walk up the driveway, I realize my wallet wasn't in my pocket. I immediately texted the driver & then called the driver. He confirmed my wallet was sitting in his back seat and stated he would return in approximately 7min.

He never returned. I have since filed a police report & cancelled all my cards. But he still has my license (home address) and 2 items that are not replaceable.

I've been in touch with Lyft's Safety Dept. They told me it wasn't really their concern since they aren't responsible for items left in a vehicle...I asked if they conduct background checks and she wouldn't answer the question (which is the answer to the question).

Anyway, Stupid Mathew told me where he lives during the ride. He told me where he works during the ride. I'm waiting for the police department to arrest him.

I scheduled a ride to the dmv late last night to be picked up today at 10:45 a.m. I checked and rechecked all the information and even went so far as to check to make sure everything was in order many times between midnight and 10:30 this morning. By the time I realized that you people had jerked me around it was too late to do anything about it. Why? Why did you do that to me? I scheduled the ride on March 2nd around midnight, to be picked up between 10:45 and 10:55 on March 3rd. Please help me understand how a mistake of this magnitude could possibly have been made. It may be weeks before I can make another appointment

I use The Hartford's TrueLane app to monitor my driving. On January 21, 2022, I had outpatient ear surgery and my health plan includes 50 one-way rides - Uber or Lyft there and, if given anesthesia, medical transport home (which they blew this time and, luckily, the surgery center allowed my release to a Lyft driver). Anyway, the Lyft driver in the morning was a maniac and racked-up 25 "events." Events really hurt the renewal discount percentage and I rarely get even 1 on a drive. VERY RARELY. The afternoon Lyft driver wasn't as bad, if you call 12 events better. Naturally, I was pretty doped-up for the next couple days and forgot about opening the app to mark the trips as a passenger in another vehicle, so the 2 trips are locked-in permanently, according to terms of service.

My stepdaughter took a lyft today from our home to her gf's house and the driver was making her feel uncomfortable asking question about what her and her gf do and made the comment "you know the saying once you go black you dont go back" and also said he would beat her [censored] now I do not think drivers like that need to be working taking people to places. It sounds like to me he is a sexual predator. He also told her that his second job was hiring and also told her if she got the job he would work something out with her to take her to work and all.