Macy's
Reviews and Complaints

Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer dresser in Antique White. On 01/18/10 I received the 2 nightstands, along with a 5 drawer dresser (which I never ordered) and the 7 drawer dresser which did not match the rest of the furniture. When I spoke to my sales person, he said he would replace the order but I could not expect the furniture to match... When you purchase a collection of furniture, I think you can expect the color to be basically the same... On 02/19/10 Macy's sent the correct 10 drawer dresser but resent the 7 drawer dresser that had been previously returned. Neither dresser matched the 2 nightstands... When I spoke with the salesperson I was told again that I should not expect the furniture to match and that if I cancelled this order I could not expect them to place the order again. I asked for a supervisor and was told to call customer service. Customer Service seemed very concerned and promised to help resolve the situation. But after several weeks I realized all Customer Service would do is keep you on the phone for 45 minutes to an hour at a time while they research the situation, then say they will call you back but never do. Tired of Customer Service I tracked the Manufacturer, Crescent Furniture of Tennessee. Crescent Furniture directed me to the local Sales Reps.. One of the Sales Reps suggested I cancel the order with Macy's and reorder from one or two local stores that carry this line. After cancelling my order with Macy's the same Sales Rep tells me that Macy's has an exclusive on this line. So I go back to the MFG, Crescent. Crescent says this is NOT TRUE. And around we go. Basically 4 months after placing and paying for my furniture I have 2 beautiful antique white nightstands and two pieces of furniture the color of a bay leaf and no end in sight to this insanity. My clothes and office supplies now live in boxes in the bathroom...

At Macy's the left hand doesn't know what the right hand is doing and no one cares. !

Damage Resulting = This situation is enormously stressful and time consuming. Because Macy's does not follow through, you have to keep calling them back.. On a weekly basis I spend two hours or more..

I never received my W-2 from Macy's and I know they have the correct address. I have called over 8 times to many different stores to get a hold of the human resources manager. I have left 2 messages with no call back. I have even talked to a manager that said would call me back on how to get my W-2 because she was "busy" and never called me. This is the most unprofessional store and human resource manager. My family and I will never step foot in that store again.

Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.

I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in [protected] I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.

Macy's charged me a $2.00 finance charge on my last purchase saying I would get it back on my next purchase. I rarely use the card and I did get it back; however, now my account sits at -$2.00. This will be subtracted from my next purchase, but I'll get another finance charge added at the time of purchase. This will go on and on and I'll never get the $2.00 back unless I close the account, I guess.

$2.00 might sound like nothing, but multiply this by all the Macy card holders and you'll see that Macy's has a tidy sum from the pockets of its customers. To me, this seems like robbery because I always pay off my credit card purchases in full when I receive the bill. I never have a finance charge on any of my accounts.

There are too many stores going out of business and need the consumers business to "stay in business", so why shop at stores that have bad customer service and rude employees like Macys does. Go someplace else and shop. No more Macys for me ! I have given them too many chances and they just don't care about the customer anymore. When you shop at a store and spend hundreds of dollars a lot of months and the clerks know you, they should be little more polite to you and treat you like a valuable customer. Not Macys, oh no.

I am a sales associate for Macy's and will start off by saying that I make a measly $7.55 an hour, and that's after my raise. We are asked to do things like open credits, ask customers their names, and other menial tasks that are not worth our time when factoring in how much we are paid. Besides doing chores we also have to deal with idiotic managers. They act like we are children. Their superiority really gets the best of them and I sometimes feel like a high school student that wants to rebel against the authority. I don't mind doing hard work, however it's difficult to do hard work when there are people breathing down your neck and pointing fingers when they're getting paid all the money. I truely feel like being at Macy's is like high school all over again. There are cliques, "managers" pets, and much more gossip than I can handle. I feel like my job is such a joke because I can be the best associate in history and won't advance to anything more than just an associate. There are people that have been there upwards of 15 years and they are still in the same position that I have been in for only one year! I don't feel like I am working for a multi-million dollar company. I feel like I'm working at a daycare with high school students running it. I worked at a tennis club that charges their members $30, 000 to join and pay me more than twice that Macy's pays and was treated more like an adult employee and less of the child that Macy's treats me as. My biggest question is are all Macy's stores run this way or is it just the way retail works altogether?

I purchased martha stewart flannel sheets at macy's (They were on sale for 50% off and now i'm wondering if the poor quality and problems isn't the reason why). I purchased plain red twin flannel sheet set and a king size sheet set with the little scottie dogs on them and I purchased extra red flannel pillow cases. I went home and put them in the washer and they smelled like gasoline. I then washed the sheet sets separately a 2nd time (First time all in one large load). The 2nd time the king still came out slightly smelly and the twin set a little bit less - but still gasoline so now i'm on the third wash, and one sheet at a time (As I think the additional water around the twin set helped it come out a bit less smelly).

The sheets shed and pill up in little pieces that come off.

The sheets are made in pakistan

I will be very careful in the future buying anything with the martha stewart label or that is made in pakistan.

I tried going to the martha stewart website to let them know but I could not find a way to leave a comment about any product.

I purchased a defective IPOD at the acy's in Henderson, NV via the in-store ZoomSystem. The store would not accept returns dircting me to deal with ZoomSystems. They took my information and said they'd contact me within 3 days. After 7 days and no contact, I contacted them again, only to have to repeat the process. On the third request, I finally recieved directions to ship the IPOD to San Bruno, CA to their Customer Service Dept. I had to ship it, insured, at my expense. It has been three weeks with NO contact from them. I have tried calling and emaling Macy's, ZoomSystems and cannot get the status of repairs. I am now being charged plus interest on a purchase that I returned to them with no resolve. I cant even get the status on what, if anything, they are doing with the faulty equipment and despite all my efforts, cant get a straight answer/just passing the buck. I will no longer continue to do business with Macy's or any affiliate of ZoomSystems, will tell everyone I come in contact with to do the same. It's very inadequate customer serviceis beyond reproach in todays society!

Today i was brought into the HR office and explained to that i'm not allowed to tell someone to stop complaining on the sales floor, the accusing associate works 10 hours a week and complains ceaselessly about everything that doesnt even concern him. to make this complaint better, when i was in the HR office getting my "talking to" it was brought up that i need to write a statement in my defense. i didnt know that hear-say was taken as fact, is it? am i wrong to think that i'm innocent until proven guilty, or do i have to activly prove i didn't do anything wrong, and the accuser is being touchy and blowing this out of perportion. he is someone without evidence accusing me of saying alot of things that are on obviously unprofessional conversation topics. i'm not sure what to do, so i came to the complaint board tryinna put off some steam ! i can't belive this,

Where do I begin -

What they offer - save 20% when signing up for "store" card

What you get are hidden fees, not disclosed such as monthly card protection fees
A second VISA account you did not request + a hit to your credit
One card - a Visa account with Citibank which is divided between two account #'s without any breakdown in numbers + again, hidden fees
2 Acct #'s - one account - one card- and a monthly combined statement with no mention of the store acct #, balance, amount due. Both balances combined
High Interest rate

If you call Customer Service you will be hard up to come across anyone with a working knowledge of English, except for scripted answers
Male Representatives that treat women quite rudely, while demanding to speak with your husband
Little to no assistance, because they don't understand what you are saying

American's once again cheated out of work because the bottom line is to offshore

Calls begininng a week before your bill is due - up to 10 calls a day because your number is put on all representatives call list and it is not noted when they have spoken with you. Therefore you spend days explaining over and over again that MCCS has already called and you have paid your bill. They do not record this info.

Stores that have reduced staff back making it difficult to find help

Messy shelves, clothing on floors, most common sizes out of stock - if you need a XXXL, extra short you'll have better luck.

Do yourself a favor and shop elsewhere.

I am one of the customer of Macy's department store that experiencing difficulty to make the Macy's Credit Card department to understand that I have already paid the balance on time. Even though Macy's already received my payment on time and I could prove it with the billing statement that I received from them, they denied it. This case not only happened to me, but also happened to another Macy's customers. It seem Macy's will practicing fraud to their customers.
If this case could not be resolved, I will bring this case to the credit bureaus.

Two months ago, I paid my Macy's bill at a local store -- I was unfortunately ONE DAY LATE. My bad -- this month, I get the next bill and there is a $25 late payment fee.

I called the 800- phone number for Macy's customer service and spoke to an agent in India. I nicely explained that I made my payment one day late because I couldn't get to the store in time and even though it was my mistake, as a long-time Macy's card holder, I would like a courtesy waiver to remove the late payment fee.

This "towel head" then told me sternly, "well sir, you should pay your bill on time..." I was stunned; he did offer to remove $15 off the the bill as they cannot waive the entire late payment fee.

I have since paid off my Macy's card -- I went to the local store A DAY EARLY to pay off my balance. Then I saw the store manager and told her that I'm canceling my account and will never shop at Macy's again as long as they have rude Indian customer service agents!

A dear friend of mine gifted me a hand purse on the festival of Christmas which I did not like it and was purchased from Macy's. The gift was given with love and so I didn't want to disappoint her by asking for the receipt and I decided to return the purse to Macy's. When I entered the store I did a price check on the scanner so I could find something equivalent to the price of the purse. The purse scanned $31.84. I went upstairs to find a purse in that price range to do an even exchange. I chose the purse and I went to the counter and explained to the associate the purse was a Christmas gift and I wanted to exchange it for the purse I had in my hand. Keep in mind Christmas was on a Monday and I attempted to do an exchange on December 30, 2006. The associate proceeded to ring up my exchange and turned around and told me the purse was only worth $15.00 since I didn't have a receipt. I told her the price check scanner was showing $31.84. She explained without a receipt the store policy is the customer will receive the lowest selling price of the item in the last 180 days. There was no way this purse could have sold for $15.00 in the past 180 days when the original price of the purse was $65.00. She called for a manager to explain the policy to me. I asked the manager, that it was not fair and he must help me to do the exchange. But nothing worked I decide to take the $15.00 I told her I didn't want to hurt the person's feelings by asking for the receipt and I said thank you and went home to call Macys corporate office. The Customer Service Representative said each Macys have their own in-store policy. She suggested I call another Macys to find out their policy on returns. If they wanted to help me they really could but these money eaters want a chance.

We purchased a brand new mattress from Macy's. When we received it, it had a few darkish brown/black spots at the bottom corner, which we thought was ink or something splattered. Since last week these spots spread all around Mattress and now see bugs...it's disgusting I called Macy's to inform them and seeking replacement..The Supervisor named Kianna accused us of lying and now I'm out $625 and No Bed to sleep in. I've been a customer of Macy's for 15+ years. I've contacted several news stations and am seeking justice.

Macy's card is the most abusive card in terms of terms and conditions. For example, if you make a return before the bill cycle closes, most of the credit cards will deduct the amount of return from your bill immediately. However, Macy's would not. If you don't pay the previous bill in full (although you already returned the item), you will be charged the finance charge and then the next cycle, your balance will be negative for the amount of your return reduced by the finance charge. This way, not only you would pay the finance charge, but Macy's will also keep your money for longer time (until you call and request the refund which will come in 10 business days after you request it).

In addition, Macy's really defrauds consumers on return policy. The policy states that you can return the merchandise within 180 days with the receipt. However, Macy's tracks your rate of return (by dollar amount) and will close your credit card account without warning if the rate is "too high" (but there are no description anywhere what that means). Therefore, if you bought one inexpensive item (say, $10) and one expensive (say, $100), and you returned the expensive one - your rate of return is 90% and they can close your account. Obviously, once Macy's closed your account, you cannot return anything you bought on Macy's credit card even if it is within 1 day (not even talking about 180 days). The only thing you can get is “store credit”. This way, Macy’s insures that it keeps your money no matter what. So much for "easy return policy" that is advertised by Macy's.

My wife's mother opened a VISA account with Macy's in March.

My first complaint is that Macy's offered her credit even though she does not have enough income to support this credit card.

She is now in a nursing home and has no further need of any credit card. Furthermore there is evidence that someone is using this card without authorization. Macy's agreed to block this account on 7/30/2009.

My second complaint is that a charge was posted to this account two weeks after it was supposed to have been blocked.

My wife has power of attorney for her mother and faxed the documentation to Macy's as requested. She phoned customer support after receiving verification that Macy's had received the documentation to ask that the account be closed.

My third complaint is that the customer service representative refused to assist in this transaction in any way.

The store is a cluttered mess, too many merchandise and not much room. The employees have this persona of they are just better then you. And that you are wasting their time. But this is not why I'm writing this complaint.

Starting a couple of days ago, I keep getting a phone call from [protected]. This number is in Florida. This number keeps calling me every 1 to 2 hours during the day. Non-stop it rings, I pick up, dead silence, and it hangs up. So I'm thinking maybe someone is playing a joke or keeps calling the wrong number.

Two days go by, and the calls are none-stop. Same thing, no one talks and hangs up. It got to the point ware I don't even answer my phone anymore.

Today I decide to call this number back to see what is going on. Guess what, I get Macy's call center. I complain about my problem. The person on the other end I believe dos not understand anything I'm saying; Lets face it, all call centers are established abroad and filled with foreigners that just don't understand certain concepts. He tells me "I need your name". First I say "why do you need my name? Don't you have my information if you keep calling me?" He then asks me for my number, how stupid is this? I say " all I want is for you guys to stop calling me every hour".

Wouldn't you say this is a simple request? He then starts asking me personal information. This I don't understand why is needed. You have my number, you have my name (which I didn't want to give), now you need social and date of birth?
Why do you need all that to stop calling me?

So I refused. I'm not giving my personal information to a data base so this thing can happen again. More spam, more junk, more calls. This is not what I need. More chance of identity theft (which I already fell victim of).

After a few deliberate misunderstandings, I manage to get a person named CHARLES DUGAN. He supposedly a supervisor. He then starts asking me the same thing. Do you guys even communicate? So we go over the same thing again. What is your last four social? Ware do you live? Date of birth? I say again with a firm voice, "you guys keep calling me, all I want is for you not to call me", Obviously you have my information if you call me. Then I hear the most outrageous, mind boggling statement ever, "sir, I'm not asking for your personal information". My head starts to hurt from the sheer magnitude of stupidity. Maybe I am stupid, so I say, "well if its not personal information, what is your name?" followed by, "what is your date of birth? What is the last four digits of your social? Ware do you live?" Of course he didn't answer. I then ask for the manager, because supposedly when I asked for the MANAGER, I did not get him, I got this gift of the telemarketing world instead.

I stay on hold for the second time again, this time for 20 min. With all the $0.49 per hour people your company is hiring overseas, you would think I wouldn't have to wait as long.
The manager never shows. Charles then tells me the best he can do is get him to call me back.
here is the kicker, he asks, and I'm not kidding, "what is your number?"

As I filled this complaint I have received two calls from that number. This is such a simple thing to fix, all I want to do is be connected to someone that has more then two brain cells and able to understand what I'm dealing with. Not someone the is a cyborg regurgitating pre-plane sentences, with out any clue of what I'm asking. It's like if they cant follow their cheat sheet of things to say or ask that is sticky noted on their monitor, they get stuck like an old record and repeat themselves till they can process the next step.

All I want is for your machines to stop calling me!
I started shopping at Macy's instead of your competitor JCPenny. But after this nuisance, I will never step foot in a Macy's again.