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To Whom It May Concern,
Helen Sosa
Attachments
Mon, 27 Nov, 13:50 (2 days ago)
to customerservice
Order Number [protected]
To Whom It May Concern,
On black Friday I went to Macy's website and found a beautiful Levtex Quilt for sale at $27.99, once I clicked on the item it placed pillow shawms in my shopping bag. I had thought it strange but thought it might change at the checkout. It did not so I used the online help center, and I was unable to resolve the issue. I then called a live person who could not help me. Today I called the main office the agent was very helpful, and she noticed the discrepancy but, could not honor the sales price of $27.99.
The advertised price should be honored, and I have attached a picture of the website price.
Please contact me to resolve this issue.
Thank you,
Helen Sosa
There is also an order #[protected] placed on Cyber Monday which over charged me if you look below the price should be $9.99.
Please give me a price adjustment and call me at [protected].
Claimed loss: Six hours of my time and $181.41 over the amount advertised.
Desired outcome: Please adjust my Macy's credit card to reflect the price advertised request an adjustment of $181.41 and a gift card ($50.00) for may time which is all noted with your customer service agents.
Please review the above complaint.
