Macy's review: Billing

Am considering canceling my Macys card and not shopping there ever in the future! I have had my Macys card for approximately 40 years and have been a good friend to Macys. Today I received a call that my account is past due. A late fee and interest were added to the total. As I told the one on the phone, I never received the bill for the 21.48 plus whatever fees were tacked on but yesterday, I received an email with the total due and stating that my account was past due. As your call center agent said to me, back on November 14 I’d not brought my account up to date and it was past due. I said that that was a few days ago as today is the 18th. Let me ask…In all these years, have I never not paid my Macys bill. It drives me crazy that you’re on the phone in a rather threatening manor only 4 days after a 21.24 bill was due. Just saying it’s not sitting well with me. Perhaps before sending out your bulldogs you should look at the account history, and perhaps even a persons credit rating. Mine fluctuates between 820 and 849 so it’s pretty obvious that I’m not going to shaft you!