Macy's
Reviews and Complaints

Mattresses Need Consumer Protection Laws: My mother is to receive her "3rd" replacement under warranty of Macy's Hotel Collection "Cushion Firm by Sterns & Foster" due to quality defect (mattress sinks after 1 month of use). Sterns & Foster (Sealy) is telling me that they manufacture to order and they manufacture this particular product in Patterson New Jersey. I suspect that Sterns & Foster (Sealy) are either producing refurbished mattresses for the Hotel Collection and are selling them as "new" or producing low quality and selling them as high quality (ripoff). Mattress manufacturing guidelines are different for each state, and in some states, tags need to be sewn into the mattress (yellow or red) to indicate that it is a refurbished mattress. I really don't understand why the government does not set up strict guidelines for mattresses... believe these manufacturers are getting away with conducting consumer fraud and hoping people do not report the warranty issue within the one year time limit and then the consumer gets stuck with something other than what is described as new. These mattresses from Macy's are not cheap; they are priced from $1500 to $2000. When my mother receives her "3rd" replacement..I will ask the delivery person to write "new" on the paperwork to aid in pursuing this matter w/ the PA State Attny General's office. Statisically, what are the chances that my Mom has received two defective mattresses w/in less than one year with the same brand/product. Something smells fishy to me. Sterns & Foster customer service doesn't even want to look into the matter...they quote a 1.3% defective rate for all their products...which you know is nonsense, based on the inspectors that arrive to classify the mattress as defective. If I was Macy's, I would take the high road and return my Mom's money if the 3rd mattress is defective. The time and effort being wasted on communicating this defect is worth more than the mattress at this point.

I recently applied to several ads that Macy's had posted on job sites for Visual Merchandiser in the NY/NJ area.

Macy's does all contact through email but there appears to be no, or little communication between the corporate human resources and the actual store management. Macy's human resources can not be contacted by phone and does not answer email inquiries.

I first received e-mail invitations for a phone interview, and then a conflicting note the next day for an in-person interview. I made several inquiries and after 2 days Macy's finally got back to me that the phone interview note was a mistake and that I should schedule an in-person interview at the Paramus location. - This I did.

Macy's asks that you arrive 15 minutes before the interview to fill out paperwork and it's an hour drive from my home to Macy's Paramus. 20 minutes before I was schedueled to be there, Macy's Paramus calls my home to cancel my interview. I had driven an hour in 93 degree heat, changed into my suit in a Starbucks bathroom and arrived on time. An english accented woman at Paramus Macy's human resources greeted me with scorn because I did not get the cancellation message that was not made until I had actually reached the location. She told me that no-one could see me at this time. I was really crushed, but politly agreed to rescedule for the next week.

I wrote human resources, but they did not respond.

I arrive on time at the re-scedueled appointment and the department mgr. (Michael) was there, but could not see me. I did speak to one of his assistants and although I thought it went well, I never heard from them. I realize now that the re-scheduled interview was just a pacification set up by an employee outside of the actual department. Thank you for wasting my time and gasoline.

A month later, Macy's posts another job listing for the same position at the Cross County Yonkers NY store. I apply though their website again and receive and invite for an interview from Macy's human resources corporate. Arriving early on Wed. at the Yonkers location, the staff does expect me, and the Visual department manager is on vacation. (How can they schedule an interview when the manager is not going to be there?) After some confusion, I do get to meet with his assistant. The interview goes very well (!?) : The assistant is very excited about the possibility of getting me on board, and she will speak to her boss as soon as he returns on Monday. I leave hopeful.

First thing next morning I receive an automated rejection email from Macy's human resources that can not be responded to, saying that my qualifications do not match the job. - This is the exact opposite of what I was told in yestereday's interview.

Again, Macy's corporate human resources can not be reached by phone, and again they do not respond to emails. So I contact the assistant at the Yonkers store who is shocked also. She herself can not get an answer from human resources, but it is speculated that something might have came up in my background check. (When you can not get a straight answer, you can only guess) Macy's application clearly states that they will inform of any refusal of employment due to background check, but they certainly did not contact me. - I have no record, never been arrested, or in court or even gotten a speeding ticket... so I can't understand.

I have no way of knowing because Macy's will not answer.

As a sincere, well qualified applicant I deserve a fair chance at a position and straightforward, open communication from the large impersonal corporation that for some reason I would like to be a part of.

During each step of the process, Macy's corporate human resources has shown a callous lack of communication with complete disregard for prospective applicants and their own store employees. There is no "humane" at Macy's Human resources and one has to question the ethics of a company that randomly and erroneously makes appointments without the store's knowledge and has the policy of not responding to sincere email inquiries when email is their only form of contact?

Pretty evil huh?

this is the worst company i have ever worked for... first at all when i got the interview they said they count my experience (5 years of retail) because it was not in the USA. so they will put me on probation to see if i really deserve the job ok that passed, i took the job for 8 dollars an hour. after my probation i went to see the hr about the Promes(a rise) they said well you have to wait another 3 month. i was really good at costumer service i have been recognize every single day i participated to all rewards i was just the best on my department with 100/100 every month. then i to talk to them and tell them that i will leave if they don't rise my paythey gave me fifty cents more! i was at the same trying to find an other job but every time they call my manager he says bad things because he did not want to lose me! i figure it out when i applied to an other store then they called me to the interview everything was ok they said we just have to call your manager to confirm what you told us! they never called me back!this is just unfair. i left anyway because they make you work like a slave for nothing in exchange plus they want you to lie to costumers when they want to meet their goals. for example when a costumer credit card doesn t work they tell you to put him back in the system without knowing it the costumer is applying again and thats gonna count for the manager!

So confused and the same thing happened to me. Macy’s told me there are no credit guidelines but that if you want something just bring it to the counter and they will try to accommodate your purchase…WTF! I tried to spend 180 dollars the other day and was denied in front of a full line mortified since I have had my credit card for 11 years. I didnt use it for a couple of months so they told me the most I could spend was 49.00 WTF. Then I called Macy’s C/S and I was really upset they said they would pull my credit report to see if they could accommodate my purchse I told her NO that will go against my credit score which she agreed and then I told her I may want to just close my account because its not worth having.

Come to find out today after speaking with the Macy’s complaints department the w**** closed my account without my permission. I am livid and not going to stop until I get some kind of compensation for my embarrassement and closing my Macy’s account without my permission.

I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.

On Sunday I went to Woodbridge Macy store on 7/31 at 3:56 pm. I purchased a black dress with my Macy Black card. I didn’t want to keep the charges on the Macy card so I told the sales clerk I would like to pay for the charges with the debit card. So I placed the debit card in her hand and she in return put the debit card on the counter. I don’t think this a normal business practice with Macy. I am a very valuable member with Macy’s store and I think she needs to be spoken to on her behavior. Here are the two transaction numbers listed below so you can identify the saleperson.

Macy has confused me with another card holder, and has maligned me with the credit reporting agencies. I have a letter from Ms. Manny stating that they had confused me with another client, and would make sure that their error would not reflect upon me negatively. They haven't corrected their error, and now they have attached someones elses account to my name. How do you get someoness attention at Macys?

I purchased worry no more gold coverage for my outdoor furniture set in june 2010. This was to cover a $ 2, 800.00 patio set. I was told that it covered me in full, for full replacement or repair, for my entire set. My 11 foot umbrella cracked in half recently. Not even used a year. Macy's had the nerve to offer me $ 45 dollars under their plan. I told macy's that a new 11 foot umbrella is at least $ 300.00, so this is not full replacement. They told me since the original $ 2, 800 set included a 9 foot umbrella as part of the package and I paid $ 45 dollars to upgrade from 9 to 11 foot. This is why they only wanted to give me $ 45. To me, this is a scam. If it's full replacement, it should be just that. After pushing them for at ;east 6 hours of phone calls, they offered me a $ 250 gift card plus the $ 45 dollars. I suppose that is more like it, however I should not have had to go through hell to get this far. Full replacement gold coverage, should not defy common sense. Maybe my broken umbrella that they refused to deal with should have hurt someone, then they would have paid a lot more than this. I really hate being taken advantage of.

I ordered 16 placesettings of dinnerware on August 6. It is now December 1 and I am still waiting for the last three placesettings to arrive. I have contacted Macys.com over fifteen times. Each time they promise to look in to this and call me back but no one ever does. I often ask for a supervisor but they are either not available or also promise to call me back but never do. It is unbelieveable the stories they have told me about why the dishes have not arrived or where they have been sent in error, it is really endless and changes every time.

I was supposed to have a phone interview today with one of your HR recruiters. I've been by my phone for more than an hour. Nobody ever called me. Who do I complain to?

There's a reason why it seems like Macy's is always hiring... once you get in, you're dying to get out. I've worked there once and have had two interviews since then, so let's just talk about the interview first.

Whatever you apply for, won't be the position they interview you for. I applied for a sales associate, they try to make me become a beauty adviser. I apply for day full time position, they try to convince me to work a nights part time position. It seems a little fishy to me that every time you go in for an interview for whatever you applied for that they try to convince you into doing something else. I truly believe that they post those job openings just to get people to come in so they can try to persuade them into crappy jobs. If you say no, you'll then soon get an email saying you weren't a right fit for the job you applied for, even though you are, they just wanted you to work something else.

When you do work there they'll throw you out on the floor all alone to cover a few areas, even if you didn't have full training yet. They won't tell you what to do, they'll just leave you to fend for yourself. I remember my first day I was left to cover three areas alone. I was terrified, I didn't know what to do! I thought I was doing well until finally a supervisor came over to me and gave me crap for not cleaning out all the fitting rooms every 45 minutes. I didn't even know!

Just how at another Macy's store I went into one day, they had a huge sale in shoes and the girl working in the shoes all by herself was having a hard time. She kept apologizing to everyone saying it's her first day and she hasn't had all of her training yet. Her supervisor came over to her and yelled that she wasn't working fast enough.

Their biggest concern is how many credit accounts you can get open. If you don't get so many a week they'll give you complete crap for it. You can't force people to open accounts, especially at this time when our economy isn't doing so well!

When I was working there I either had to get a ride home or take a few buses. I worked at the Macy's farthest from me, and just about everyday they would ask me to work late if I wasn't already working a full shift. When I told them no for obvious reasons, they would get really upset with me.

The co-workers are one extreme to another at each store. You will work with some very nice people, and then you will work with the people who hog the register so they will reach their sales goal, while you won't be able to get to half of yours.

To be honest, Macy's Inc. doesn't really give a damn about their employees. You're just another number to them (really, you get a number.) You get in there and the only thing they care about is how many credit accounts you open and how high your sales goal is. I understand it's a business, and you have to really work, but there's no reason to treat employees poorly.

It all looks good from the outside when you're just starting. They'll tell you about this great program they have if you ever have a problem, and how you can earn "Macy Money, " but really it's not worth it. Unless you want a retail job that you're miserable at, and have to work like a dog for peanuts, then find anywhere else to go.

I had misplaced my invoice from last month and was charged a $25 late fee. When this rare incident happens, I always try to talk to customer service, - most service companies will reverse a one-time late fee charge without a problem as long as it is not a recurrent offense.
After spending 45 minutes of my life trying to get through to a customer service representative - I finally got hold of this arrogant guy who is negotiating a $14 fee for paying over the phone versus my late fee of $25!...geeee, I am saving $10! I told him I did not appreciate his tone and the way he was handling the situation. He just kept wanting to know when I would pay my amount due. I finally told him I would pay off the full amount and NEVER AGAIN use Macy's credit card! I am just wondering how Macy's can afford loosing customers in these tough times?

Actually, this should be a -3 stars because working at Macy's is a joke! I can only speak for my own store and experience but if you are in Houston, Tx DO NOT go to the West Oaks Mall Macy's. The managers are lazy and delegate all their responsibilities to the AST members and then yell at them for not getting their duties done. Speaking as an employee no wonder the turn over is so high. It's the most unprofessional, catty hostile work environment I have ever worked at. Employees are written up for everything from not making sales to not smiling enough (true story). The store manager shops and puts merchandize in her office till it goes on sale so she can get it for pennies on the dollar. The store looks like crap and no one has loyalty. I am sorry but when you are nit picked to death, you as a employee don't have much "Magic" to spread around. No wonder your satisfactory rating is below 50%. I hope this location closes in the near future. Even as a customer I will not shop in my store. Actually, this experience has closed me off from ever shopping at Macy's ever again.

I shop at Macy's store once in a while. Every time I pay at the register, the sales clerk usually tries to entice me to sign up for the card to get extra discount. After a few of such attempts by the sales clerk, I finally agreed to apply for the card. The trap has been set.

I later made a purchase at the store worth of $30 and put it on my Macy's card. Here's the mistake I made. I have many credit cards and am on top of making consistent payment. I don't use the Macy's card very often, so i don't really check my statement every month. A a result I missed my payment. The late fee? It's a whopping $27 on the $30 I owe - that's a 90% increase. This is a sure way Macy's can make a profit kill fast, and forget about selling the products.

And unfortunately I missed my next monthly statement. So now I'm charged $37 fee because I owe them the inflated $57 from previous statement. The total I owe now is $94. By this time I realized what was happening and called in to resolve the situation.

I wanted to pay off the entire balance over the phone. Oh by the way there's a $15 charge to make a phone payment (no kidding). After my plea, the phone payment charge was reduced to $5. So made a total of $99 payment over the phone.

A week later I got a call from Macy's collection dept. saying my last payment attempt didn't go through. Why? Because the last agent didn't put the correct info into the system. So they got a return check. Oh by the way, a return check will cost me $25. So now I owe $124! Unbelievable.

Today I gave Macy's collection dept a call and try to square this off. The agent wanted to charge me yet another phone payment fee of $15. I was furious, and told the agent that this is supposed to be making correct for my last payment, not a new phone payment. He agreed and dropped the charge.

Conclusion - It is just not worth the potential trouble you'll get into applying the Macy's card to save some money. No, in the end, I lost a whole lot more than I save. And Macy's has just lost a royal customer. This is a loose - loose game, Macy's.

For those of you shopperholic, maybe the card does you great savings if you are really on top of it making full payment every month. For there rest of us, my advice is just use your regular credit card and gain milage rewards on your card instead.

Macy's vulture policy makes sure they won't loose a penny to anyone and can make a good profit kill at the same time. In the end, they also loos some customers for good.

I went to the mac counter to get a color match. After Eboni, the artist turned around and asked if we had been helped, she did not help us after she finished with her client. I only needed a quick color match that took less than 5 minutes and I think her name is Jessica helped me although she had a client (who kept getting on the phone). There was another artist who did not help me because "I have to leave" and a group of people who arrived after me were helped. I started being very rude and loud because that is ridiculous EBONI. I walked back by the counter and Eboni had left also. I ended up going to Bobby Brown and Sara was very helpful and attended my needs quickly.

There has been a stain on my $2000 sofa for about 3 months. I dug around for my worrynomore brochure, but could not find it. A wedding and master's degree program got in the way of further investigation. When I finally called, they informed me that since I did not call within 10 days of noticing the stain, they cannot help me. I started crying because in an economy such as the one we are in $2000 + the cost of the warranty is a lot of money to lose, and they hung up on me. I have never been treated so poorly by customer service agents in my life. Shame on you, Macy's. I can tell you one thing -- I will never shop there again!