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While subscribing to Gold Subscription, it was not informed that the amount will be auto-debited for the magazine gold subscription in the following months too. It should be clearly mentioned when we subscribe for the first time. Also, If we cancel after 1st date of the month, money will not be refunded for that month Gold subscription. I found on my bank statement and found that they are auto-debiting. It should be clearly informed to the Customer..
The complaint has been investigated and resolved to the customer's satisfaction.
![Atlanta Journal Constitution [AJC]](/images/business/48-48/104927/atlanta-journal-constitution-ajc.jpg){kind=small}
Dear Sir, The magzter has recovered USD 15.52 from my debit card ——-/3725 on Dated 29 December 2018 for witch I have not authorised to do so.
I 've spent Rs.67.00 via Debit Card xx0811 at GOOGLE *Magzter Inc on 2019-01-02:17:51:05.THIS WAS FOR 2016 ISSUE OF JULY 2016 AND I am not provided Digital reading please return my money or start digital
Sir,
As per your auto renewal service... My ₹999 get debited from my bank account, i dont want to continue your magzter gold service... So UNSUSCRIBE your magzter gold pan... And refund my money inmy bank account.. As possible as...
..if you not refund my money then i will take serious action on it
My sub expired end of December. I am supposed to be able to read already Dowloaded magazines but they will not open unless I apy! Tried restore purchases but it wont restore. This seems to be fraudulent/misleading inducement to buy the annual subscription. It said downloaded mags would remain on my device!
I am not able to read the books I have purchased
I have purchased magzter gold subscription but it was not enabled in my account and amount is also debited 999 rs but subscription not received and cashback from cashkaro also not received please help i have mailed you but no replay please return my money
My email/rajasekhar2065@gmail.com
I subscribed to Magzter Gold and made payment through credit card but payment deducted and subscription not done.
Dear Kamlesh,
We’re sorry that you’re facing this issue.
Kindly email us at help@magzter.com with your subscription details and invoice.
Please be assured that we’ll look into this as soon as we receive your details and ensure that you can start accessing your subscription at the earliest.
It's always written protected before the address, how am i supposed to contact you?
Dear Carolane,
You can reach us at help@magzter.com to resolve your queries or you can also try contacting us from our help section - https://www.magzter.com/helpnfaq
I have just found out I am being charged monthly for a subscription I never agreed to. I only purchased a one off magazine not to pay a monthly subscription. There has been no emails confirming any of this so am very shocked. Still waiting to hear from the company but will escalate this with my bank and further if it is not dealt with.
Pls magzter my order I'd clear to cashkaro, they refused my refund, pls my refund give me back.pls
HI
my subscription was auto renwed without my permission
pls cancel the same and refund the money
order id: MGS008334944
Also remove my card details on your website as im not planning to use any of your services in future
Hi Deepak,
Thank you for bringing your concern to our notice.
We understand that you have been charged for the auto-renewal of your subscription.
Unfortunately, we are unable to locate the charge with the provided details.
In this case, we request you to send an email to our helpdesk at help@magzter.com with your subscription details and the invoice and our support team will definitely assist you further.
We look forward to hearing from you.
Regards,
Team Magzter
I do magzter subscription rs 999, email - gargmukesh957@gmail.com, but I want cancelled my order, I want cancelled my order, because I have this subscription another my email account - mehandipurbalaji12@gmail.com.,
SO, please help me for back my amount of rs 999.
Receipt no-MGS008348364
Hi Mukesh,
Thank you for bringing your concern to our notice.
We understand that you are looking to cancel your purchase of Magzter Gold.
Unfortunately, we are unable to locate the charge with the provided details.
In this case, we request you to send an email to our helpdesk at help@magzter.com with your subscription details and the invoice and our support team will definitely assist you further.
We look forward to hearing from you.
Regards,
Team Magzter
I do magzter subscription rs 999, email - gargmukesh957@gmail.com, but I want cancelled my order
SO, please help me for back my amount of rs 999.
Receipt no-MGS008348364
Please refund my money as soon as possible
Account-vikashmehta2243@gmail.com
Debited from paytm wallet
Transaction and magztet order id attached in the screen shot. Please refund as soon as possible
I have tried cancelling my subscription many times there is no option to do so. Please cancell my subscription ASAP i dont want to be billed for this service I have logged in under my FB account LeeBigEyes Mong
I have bought a new subscription, but the access code you have given me won’t go through