CB Travel and Vacations MakeMyTrip Booked ticket

MakeMyTrip review: Booked ticket 1

maahialamss of Dubai, AE

Sep 09, 2024 1:51 pm EDT

Verified customer

Review updated: Sep 10, 2024

Featured review

I have booked the ticket from them but due to the sudden death of my dad I had to request change of date unfortunately they are not able to assist. Here this third party company shows only 40 online but there are hidden charges of overall 600 and on top of it they don't have direct number to be called from Dubai. The agent is calling me on the first day informing me the international number to call for changes and even they don't have chat option to help. I have to book another ticket to travel from dxb to my home country there I thought of changing the date this app or website abroad didn't even gave me access for any changes saying access denied unfortunately I have to book a return flight again. Upon reaching dxb I had requested refund it's almost 3 days no resolution on top of it Manager is not accessible the agent mentions the penalty charges and on top no refund. A pathetic experience never want to book the ticket from the third party and never thought this would have been happened if needed. No customer support at all

Claimed loss: Total loss

Desired outcome: I would like an apology and a refund

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Hopefully lets see

1 comments

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G. Aufderhar

1 complaint

2 comments

G. Aufderhar

Sep 10, 2024 3:12 am EDT

Verified customer

MakeMyTrip really seems to have taken "customer service" to a whole new low. Between hidden charges, blocked access, and no way to contact them, it’s no wonder you're fed up. Having to book another ticket because they can’t handle a simple date change? That’s a whole different level of frustration. Hopefully, you find a way to get your refund, but it’s clear this third-party booking service isn’t winning any awards for support.

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MakeMyTrip Contacts

MakeMyTrip phone numbers

1800 118 747
1800 118 747

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MTNL/BSNL

+1 (800) 102-8747
+1 (800) 102-8747

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+91 124 462 8747
+91 124 462 8747

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14%
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Flights / Hotels / Holidays

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+91 124 289 8000
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Flights / Hotels / Holidays

+91 12 4462 8765
+91 12 4462 8765

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Bus / Rails

+91 124 504 5118
+91 124 504 5118

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Bus / Rails

+91 124 485 9669
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International Hotels

+91 124 504 5111
+91 124 504 5111

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International & Domestic Holidays

+91 124 478 1997
+91 124 478 1997

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MakeMyTrip emails

contactus@makemytrip.com

100%
Confidence score: 100%

Support

triphelp@makemytrip.com

Support

feedback@zen2-makemytrip.com

Support

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MakeMyTrip address

DLF Building № 5 Tower C, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, 122002, India

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Nov 19, 2024