Marriott International
Reviews and Complaints

For the last 3 weeks, I had been receiving a telemarketing phone call from phone number [protected] in Cedar City Utah. They're always offering the same deal and I have pushed number two repeatedly. They say they are going to take me off the calling list and apologize each day but the next day I get the same phone call for the last 2 weeks. They say it may take 72 hours to take me off, but 2 weeks is ridiculous.

Please take me off your telemarketing phone list. My phone number is [protected]. If this continues I will never stay at Marriot again. Your telemarketing is obnoxious.

I work at Fairview Park Marriott. I been working here for a year now, it's my only job and so far I like working here. One thing I have a big problem with is the management here. Specially in the kitchen, all the kitchen employees and dishwashers are treated with no respect. I hear and see them being talked down and treated really badly as if they'rnot human. It hasn't happen to me yet but I feel these people. Everyone here has said they can't even complain about it to HR because they all work together to keep the chef safe. I don't know if anyone could give me info to where they can complain to get this fixed. I want to help them and be heard.

Bonjour

je suis client du groupe depuis de nombreuses années; ma carte membre SPG N° [protected]/ [protected] VERDERONE CHRISTIAN
Mon séjour Meridien Etoile Paris du 28/9 au 1/10 Chambre 6003 N° Facture 1069319
Client du groupe je suis scandalisé par la baisse de qualité de cet Hotel qui ne mérite plus ses 4 étoiles .. Tout juste 2..!et qui pratique des prix excessifs 429 € la nuit ..
Je suis descendu a de nombreuses reprises dans les hôtels du groupe dans le monde entier et j ai toujours eu une qualité égale. Je ne comprends pas comment cet Hotel peut encore faire partie du groupe ..!
Ci dessous tous les problèmes rencontrés :
0° Personne sur le perron pour prendre les valises et accueillir la clientèle..
0° Bis J ai du moi meme monter ma valise dans la chambre
1° Chambre excessivement petite
2° Pas de Vue . Vue sur un Mur.. Indigne de la catégorie SPG GOLD et de son Prix
3° Réfrigérateur Vide !
4° Pas de bouteille d eau
5° Pas de biscuits ou cacahuètes ou autres pour prendre l apéritif
6° Pas de servie pour prendre le Café
7° Pas de sachet de café ou de thé
8° Pas de verre !
9° Un seul peignoir alors que chambre réservée pour deux personnes

Restauration/Diner Restaurant de L hotel
1° Pas le choix .. Un seul restaurant..! En rapport du nombre de chambre un scandale
2° Entrée extérieure mal conçue. A chaque ouverture une vague de froid s abat sur les tables …

3° Viande servie non en rapport avec écrit sur le menu et sur la photo affichée dans les ascenseurs ! Viande trois fois plus mince, dure et pleine de gras …

Réflexion faite auprès d un attache de Direction.. Réponse : c est la nouvelle politique de la maison ..!.. j ai eu quand même droit (une fois) a trois bouteilles d eau ..et du café..

Et bien cette politique est désastreuse. L hotel ne mérite plus ses 4 étoiles a peine Deux ..et encore .. Maintes locations avec RNB offrent a des prix plus bas des services plus hauts.. Que les Hôteliers ne se plaignent pas si les clients désertent
Je ne sais si cela est du a la politique du groupe ou au management de l Hotel mais c es un desastre

Je suis fortement déçu par mon séjour et il est certain que je ne retournerai plus dans cet Hotel..et que j hésiterai dorénavant à faire confiance au groupe pour sa qualité

C est dommage car si vous regardez tous les séjours effectués ces 25 derniers années ……(Tahiti..Noumea ..Tokyo ..)

J attends de votre part une réponse point par point à mes remarques

Cordialement

CHRISTIAN VERDERONE

I made a reservation at least a month ago for your Fairfield Inn & Suites in Billings, MT for check in on 8/30 and check out on 9/2. The night I checked in I presented the card I wanted to have charged for incidentals and room. However, for some God forsaken reason, I was checked out that same evening, was charged for the entire stay and incidentals but they used the card I originally used to make the initial reservation, causing a scheduled payment for another vendor to be declined. After several futile attempts to rectify the situation, I presented another credit card which was also charged.

Long story short, I had three credit cards tied up with charges and refunds/credits and none I was able to use on my visit to see my family, I was unable to pay for anything while I visited and was totally embarrassed and humiliated.

After contacting a manager for customer service I was told it is the bank's fault when Marriott was the one who did all the incorrect charges and I was so infuriated and frustrated that I had to hang up.

Basically nothing was done, no compensation/apology or credit was issued and it has lead to the following:

1. I will be cancelling my Marriott Rewards Credit Card as soon as it is paid off.
2. I will exhaust all social media channels to make people aware of this horrible customer service.
3. I will never stay at another Marriott again.

Sincerely,

Siggi Nagele
[protected]
siggi.[protected]@gmail.com

I am a rewards member with Marriott. I have filed a complaint with Mariott case number: [protected]. I am planning on never coming back to any Mariott in the near future if nothing gets resolved immediately
. The frustration the staff have put me through these last two days were beyond worse than anything iv'e ever witnessed. I payed a deposit fee in cash and it was returned to me as soon I checked out the hotel, proving the manager there is playing some type of mind game especially because there was no odor or any type of smoke in my room that was being charged. The Fairfield Marriott in Canton, Michigan is not organized at all, As I left the hotel they charged me for a card I had on file to only keep the room on hold, I did pay separate in cash for the room as well as the deposit. For the Hotel Manager to get low and do such a thing behind my back put me out of words. I really do wish and hope you guys can resolve this matter pronto because one hotel shouldn't ruin the name to all the Marriotts for loyal rewards members. Hope to hear from you very soon!

We stayed at the Marriott TownPlace Suites in Saskatoon Saskatchewan Canada
Aug 3-4-5. I booked my room through airmiles and paid them with my credit card.
When I checked out I was charged $352.74 on my credit card for my stay. When I returned home from my vacation I noticed the charge on my credit card. I called the hotel on Aug 9th and left message for manager to call me. He returned my call on the 10th and told me that he found the air and that he would have it corrected and the funds would be credited to my card by Monday Aug 13th. I checked my statement on Aug 20th and there still was no credit. I called the manager and he had gone for day so I left a voice mail for him to call me the next day, I did not get a call so after work I called again long distance for me and was told he was in hotel and the front desk clerk took my information down and said she would get him to call me right back. Its now 730 pm and I am writing this letter because he did not return my call. I have to pay long distance charges every time I call and am really getting tired of this. I was told it was a simple mistake and would get credit processed immediately which was a lie. Now I cant even get him to return my call. The hotel is really new and have stayed there twice now when I go there to visit family. I can't believe in this day and age of electronics that this credit could have been put through by the hotel shortly after the manager was aware of the mistake made by his staff. I will really have to re-think where I stay next time. Would you please look into this for me and get back to me. Thanks for your time .Rod

I booked a spa treatment for myself and a friend to celebrate my birthday yesterday. Needless to say the treatment start to finish was appalling. We were made to sit in a passage way as oppose to a relaxing area awaiting our treatments. I had the bliss package and my friend had a massage and pedicure. I had pre-arranged to have the two treatments together but we were told on arrival that I would have to pay an additional fee and was later told that they did not have capacity. None of this was foretold upon the booking. I also requested that we have our pedicures done at the same time but was told that they did not have a therapist on hand to do my pedicure so I would have a manicurist whilst my friend was having her pedi. The therapist asked my friend if she often walked barefoot as her feet were in terrible condition and then proceeded to tell her that she really should see a doctor about her toes (a laptop fell on my friends foot). Both of us had to have our nails redone as mine was streaky and my friends was too thick and started smudging. We were told that its just how the nail varnish is. I demanded that both our nails be redone. Both therapists left us without so much as a word. Making our way to the reception area the manager approached us and told us that our lunch was ready but was stopped by a therapist telling us if we don't have our nails repainted right then they would not have anyone available if we ate first. By the time we were done, our lunch had been sitting on the bar counter for 30 mins. Needless to say at this stage we were both horrified and extremely angry by the lack of soft skills and the derogatory treatment. My friend was humiliated by this experience. I declined to have my pedicure as I could not wait to leave this establishment. Once we were done, I got charged additional for the massage oil, my friend got charged for her massage despite the fact that i produced two vouchers and was told that I misunderstood the treatment for my friend. Not once was any of the treatments explained, I kept having to ask what the package included and was told, sorry I will check. The manager stood there without uttering a single word of regret or apology. I am disgusted by this spa and will ensure that no-one I know ever frequents it again. So much for international standards.

So they take a credit card and hold for "incidentals". No Incidentals are used but they still charge for them. THis charge is not shown on your bill. It is only shown on my bank statement. How can this even be legal? My check out bill is $155.33 but the withdrawal from my checking is $180.00. I am told the difference is for incidentals. WTF. I did not use one incidental. Isn't this just stealing from me?

I want my money back. THe clerk spent all her time telling me to not get angry because she needed her job. IT's so nice to be understood by Marriott.

A staff member entered my room without my consent. Without warren or concern for any emergency. I left my room while my teenage child was sleeping to get something from my car and a staff member entered my room. It was absolutely unacceptable and highly disturbing. I feel unsafe and violated. I called the manager to complain and I was dismissed and the issue has not since been resolved. If you leave your room any staff member can enter at any time for no reason. Always engage the deadbolt at all times when you are in your room and do not leave your children alone.

Good Morning,

My wedding is on September 1st, 2018 and honestly am experiencing the worst treatment ever, I am trying to book rooms and get a wedding rate since April 2018 with no hope, hotel contacts either don't answer or are very rude or are not helpful at all, now with one month left to the wedding I don't have one single room, which is unacceptable.

Please provide me with a solution to said issue as soon as possible, as am really considering changing the venue from this horrible attitude.

I booked a room at Springhill suite in Pearland on July 20th and I wasn't pleased. Our room was sold twice and my wife and I were awakened at 2am by a guy entering the room. He had a key along with his luggage saying it was his room. We didn't have any issues but afterwards my wife could not go back to sleep. And after the incident occurred we received multiple calls from the front desk asking for info such as identification and credit card info as if it wasn't already 3o'clock in the morning. I'm complaining cause we were not comfortable with our stay and I will be booking another room in Dallas in about two weeks and I don't want any problems. Thanks in advance Leonard Dancy

I purchasd some televisions from Vail, Colorado Marriott that have a hotel lock on them. It's been 2 months and I can not get the IT department to help me in resolving this issue. The front desk keeps sending me to different management personals voicemails that are never answered. I even left numerous message to the IT director Brandt Marott both at his desk and cell phone number and have yet to get a reply. No wonder the rest of the Marriott employees in this location have the same disregard for service too. If this is Marriott management, I am truly worried. All I need is to resolve my issue.

Thank you,

Mike Bhatty

I am writing to express my bad living experience in your hotel. This is my only bad experience in your group. I am your loyal client and hold my wedding ceremony and banquet in you Bali Ritz Carlton hotel last year. You are trusted hotel partner when I travel around.

I visited your Renaissance Pattaya Hotel to celebrate my husband and my mum birthday with my family. We have booked totally 4 rooms for 2 night. I was impressed with new fashion design decoration with your hotel.

The problem came when we check out hotel room. I am responsible for all check in and check out since my family member cant speak and read English. I was told one of the room no.828 which is my uncle room need to pay the penalty THB 3000. Your staff said they found an cigarette in a garbage bag. Since your staff( Do call manager) speak English, my uncle cannot communicate with him (My uncle can only speak cantonese or chinese). I need to translate for them. My uncle said he went to local restaurant outside for late supper and then smoke after the meal. He couldn't find the rubbish bin so he put the cigarette in the garbage bag and bring to hotel. The fact is he didnt smoke in room.
I tried to explain to your manger. He said the non-smoking icon was in the drawer and told us should read all the hotel policies very carefully. His word was warning us and not polite. Seems there is common issue occurred in Chinese. He said we used this "excuse" for penalty waiver then we didnt have to pay the penalty. But he will remark this "issue" to my profile. I feel threatened by his words. And his attitude and facial expression shown that we likes a group of thieves. My uncle insisted not to pay the penalty since he didnt smoke in room. Then your staff spoke to my uncle in Chinese suddenly 算！你可以離開 (Fine! You can leave!)and then go away. This is so rude and bad attitude. After I found out he can speak chinese and he insisted not to speak chinese to my uncle, we can feel there is racial discrimination for chinese. What I felt was your manger is not willing to deal with chinese people and discriminate us. We all feel so bad experience and made our family trip so bad.

I would like to clarify with you

1. If your hotel found cigarette in garbage bin will charge client directly without considering client situation?
2. How can your hotel staff "remark" me?
3. Your staff wont speak to client preference language even he can speak natively?
4. Is there any racial discrimination to Chinese in this issue?

There is my booking detail
Guest name: Ms Kwok Pui Yu Pauly
Date: 19-21 Jun
Handling Staff: Male young manger
Contact email: [protected]@hotmail.com

Looking forward to your reply.

Your faithfully
Pauly Kwok

stay at hotel 6/9/2018-6/10/2018

Its extremely disappointing that I even have to do this because I've always enjoyed my stays with these hotels. The way I was approached from the moment I stepped in was just awful. The front desk was too busy with their personal conversation to even bother with checking me in. when i was finally able to get into the room..it smelt so bad I was nauseous, the TV didn't work. There was no room for a roll in bed.. I asked numerous times for a 2 bed room... finally left to universal studios (reason why I was in town) . I don't think I should be stressing about how crappy my service is going to be on my sons birthday . I called 3 times and finally got my room switched. Of course they didn't switch over my parking info to the new key cards and i was stuck outside for 20 min 3 times!...the parking was horrid (some concert going on and apparently anyone can park there) and no one seemed to even bother to make any accommodation or attempt to take the extra step to make my family feel welcome. I'm not a confrontational person and I don't like making a scene so Im going to make my sons birthday day weekend crappy because the hotel was the worst part of the trip. I'm really hoping for some sort of solution to make this right as I am ready to file with BBB and take further actions if needed.

You work hard the minute you get hurt they make fun of you harass you accuse you of making belief. They cut your hour and give it to people from an agency don't pay you holiday don't give you a race and instead of offering a job of manager to there workers that are familiar with the hotel and the job they offer it to a total strangers who has no experience and is controlling and disrespectful scream at you and naturally if someone scream at you you going to scream right back. now you on the wrong. but they get to get away with it. How rude you get written up if you call off and bring a doctors note you get written up if you get hurt on job and can't take the pain next day and blind Doctor note there abusers and housekeeping apreciation day the managers pick what they want to do why don't you call it manager appreciation day we are still working no help and all the managers enjoying what was for the housekeeper appreciation day and we to tire to go because we are tire working from 8:am to 6:pm you know they could had help we would had came out by 1:00 but no.no appreciation How it's this right.

Marriott Marquis Marina San Diego reservation web site is very misleading. On the first page they provide a section to show the days you want to stay, the number of rooms and guests plus any discount to apply. Once that is filled in there's a box that indicates "view rates". Another page comes up that shows the types of rooms available the rate for each room and total per room. Nothing on this page or on the inserts that appear when you click on "rate details" or "room details" for a selected room type indicates that rate and total are not inclusive. It doesn't indicate average cost per night or total per room plus fees and taxes. So at this point your expectation is this is what you will pay. Not until you go to the "select" box that takes you to yet another page which you think is to make a reservation for the room you selected do you find a whole new series of costs. Now you find that the cost you thought you were going to pay is not that at all but was average cost per night and total per room is really plus tax and fees.
No one in central reservations, hotel direct reservations or the person that apparently has the authority to a offer a modified rate or negotiate will listen to the argument that Marriott has decided to change the English language and that the words on the rate page really mean something different. They use terms like subtotal which does not appear anywhere on the rate page, everyone does it, its Marriott Corporate policy, you should know those rates are not the final, the last page has all the information!
Not at all impressed. USD/night means cost for the room for the nights selected not average. Total for room means cost for the nights selected not plus fees and taxes.

This is in regards to my stay at the Southfield Marriot. The exact address is 27033 Northwestern Highway, Southfield, Michigan, 48033.

On May 23, around 7 pm I checked into the hotel identified above. Although I had booked a single room, I accepted the double because they said that's what was available. No problem. On Thursday, May 24th, I unknowingly dropped a small particle of bread on the floor. When I awoke from my nap, I was surprised to see several dozen small ants surrounding the food.

Since I needed to got to an affair that evening, on my way out, I stopped by the front desk to report my findings. the young man told me that he would change my room when I returned. Unfortunately, I did not return until 2:30 am and I was much too tired to move then. The next day, I left to attend my affair in the morning. Since I only had one more day, and I was very busy attending my annual affair, when I returned I went straight to my room. I was tired.

Before taking a nap, I sat down and a began to eat. Moments into my meal, I was startled by the ants that had joined me on the bed and had even begun crawling on my person, unbeknownst to me. Freaked out, I hurried downstairs to immediately request a room change which was granted. As I spoke to the young man at the desk, he noticed an ant crawling on me. He soon referred me to the manager who was quite understanding and quickly gave me a new room after pointing to another ant that was crawling on me.

She offered to not charge me for my last night there and also gave me a credit for the meal. I chalked it up to an unusual though unpleasant experience but now I am having a hard time getting my refund back. I called my bank. I even went there. They said the hotel needs to take their money and release the rest. I have checked my bank account and everything before and after has cleared; everything but the money being held onto by Marriot.

I am still horrified by my experience with the ants and I am further irritated because of their lack of sensitivity to this important detail. Release my money now! I will be 1st telling Perfecting about my experience so they can reconsider using your hotels in the future in addition to posting on Social Media. this is outrageous. I called at least 5 times today and I am extremely annoyed at this very bad experience which I was very understanding about initially!

You can't possibly understand that even now I am itchy and always wondering if there are ants on me, biting. Before my experience there, I never thought about this! Please release my doggone money now!

Marcia Davis

[protected]

RE: SpringHill Suites Marriot New Orleans
The room is super noise for the second and third date of my stay.
Also my price is higher $200 per night, while the hotel normally sells $99 per night. I told the front desk on mar 19, 2018 for the noise and higher price. The front desk man told me that he would make a note and the hotel will refund me $100 for the online order, which shall be a nice room without noise and good price.
I agreed. However, I did not see $100 credit.
As you know $100 in fact can not make up for the noise stay and higher price.
I know the normal price is $99 per night which is no noise as online states.
Thanks.

Xin Wen
[protected]@yahoo.com

Good afternoon,

I have always enjoyed staying at Marriott hotels, I enjoy the facilities, and also enjoy the customer service. I am a Marriott rewards customer. However, I have a complaint, in which I left a message for the General Manager of the hotel and did not receive a call back.

I booked a hotel room at TownePlace Suites in New Orleans for July 5-8, 2018. I purchased concert tickets for an event occurring during that time, so I booked my room well in advance (November 2017) to ensure I would have a place to stay. A few months ago, TownePlace Suites deducted $180 from my account for I assume a deposit on the room. It made me happy to know that I had everything in place for this event that I wanted to share with my daughter who has never been to Nola.

Last week, May 9th, I was contacted to let me know the hotel had canceled my reservation! Their reason was "unable to accommodate." But nothing other than that! What I don't understand is how is that possible? I booked my room last year so my room had already been confirmed! I am livid at this point! I have spent $240 on concert tickets for my me and my daughter, and now I have nowhere to stay that's reasonably priced or near where I wanted to be located! Everything is sold out! Why in the hell would they wait until a month before the event to let me know my room was unavailable? I believe it is because they overbooked the hotel. And that is not my fault!

This is so unacceptable that it is ridiculous! I would like for the hotel to be responsible for paying for my relocation, or HONORING my reservation! Either that or they can refund me the money I spent on concert tickets (that are non-refundable and I have the receipt) and I will never use their establishment again!

Reservation #[protected] at TownePlace Suites by Marriott New Orleans Harvey/West Bank, was booked in November 2017 for July 2018, and canceled May 2018 by the hotel. I am not going to let this rest until something is done to rectify this situation because my concert tickets are non-refundable. I hope I can get some assistance from sending this email.

Thank you.

Angelica Weekley
14332 Montfort Drive, #15308
Dallas, Texas 75254
[protected]

I worked at the atlanta marriott marquis for years in the housekeeping department. Last year there was an incident involving a housekeeping manager and a room attendant. The manager got angry at the room attendant because she refused to do extra rooms, which means having to clean more than 18 rooms. As the room attendant started to walk away she heard the manager call her a "lazy [censored]". The manager didn't think that the employee heard her, so the employee walked back over to her to confront her. They got into a heated argument. The manager then proceeded to go to her office to retrieve a large wooden baseball bat to use on the employee. The employee was fired. But the manager was suspended and allowed to come back to work. Might i add that the manager in question is close friends with the general manager. None of this was reported to the corporate office. The housekeeping department is so disorganized. The housekeepers are over worked because they can't get anyone to stay there long. The managers and supervisors talk to the housekeepers any kind of way, sometimes some ladies work from 9am to late into the night. I will never work for another marriott.