Marshalls’s earns a 1.4-star rating from 305 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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I ordered products online and item was not in the package when I received
I ordered products from Marshall online on 12/11/19 and received the package in three days. One of the item was not in the package which was a gift I planned to give my family as a Christmas gift. I called the representative on 12/16, who told me I had to wait till 12/24. There is positive deliver separately which was not true. According to the receipt there are all in one package. I called on 12/27, got the same answer which couldn't help me to get my stuff back. I feel so disappointed on this shopping experience and would like to report this to consumer departments
customer service
On Monday, December 16 at around 8pm, I went to go buy some Christmas wrapping supplies. I had bought some gift bags and two rolls of wrapping paper. When I went to check out, I paid for everything and the cashier bagged my gift bags. When I asked her if she had a larger bag to put my wrapping paper in, (I KNOW THEY HAVE LARGE BAGS, BECAUSE I BOUGHT...
Read full review of Marshallscustomer service
The manager are all rude Starting from the store manager guerda, Fred and nely not nice customer service and the treat the associates very mean. They don't know how to talk to people without talking down to them. I'm a 52 year old woman not a child and the mannerisms that I seen this past weekend is unacceptable. Something needs to change or it will only...
Read full review of MarshallsCoordinator's name was angel m.
Shoes were damaged and they didn't take the wires off the shoes. And they said it was my fault and they ask for the receipt and I show them the receipt and said they can't return it. They scream at me and make me wait 45 minutes for nothing. Coordinator's name was Angel M. this lady can't threat costumer right. This is just crazy I bought like a 100 pair...
manager interaction
I was shopping at Marshall's at this location and was disturbed to hear a Manager named Mr. Bayhard verbally abusing a young female store associate. He told her to go help another associate in another department then proceeded to YELL across the store at her that he "TOLD HER TO FIX ALL OF THE HANGERS ON THE RACK .. NOT EVERY OTHER ONE, NOT ONE ON EACH RACK...
Read full review of Marshallsblocking business traffic
My name is John and I am the Store Manager for the Harbor Freight in Ponca city. Your new Marshall's location in Ponca City Ok has a receiving area in the rear of the building but has been unloading their trucks for the last two days through the front entrance of the store which is blocking traffic to my store and it is affecting my business. The is very unprofessional and disrespectful. We would appreciate it if your team would use the receiving area designated for the location to receive their product. Thank you.
ocean store customer service stinks
I recently purchased a pair of London Fog boots for my Great Grandaughter at the Ocean, NJ store or Neptune. Not sure of the town this store is in but it is in the 07712 area of NJ. The 9 was too big and went back to get an 8. There was NO customer service. I was told to go try to find the 8, but the 8 did not exist. Went back and was told to wait in line...
Read full review of Marshallstommy hilfiger
Purchased 4 tommy hilfiger sport vests, blue, white, red, plaid. When trying them on in my home, found i had many reactions, very toxic, looked at the label, made in viet nam. Really. These products being returned asap. Products coming from these countries, china, india, guatemala, philippines, products being transported from very far distances to my usa...
Read full review of Marshallssteve madden, madden girl leopard sneakets
I purchased a pair of madden girl leopard print sneakers on 10/23/19 wore them for first time on 10/25/19 the sole of one of the sneakers fell apart. I returned them to marshall's yesterday, 10/26/19. Manager said they were not returnable because they've been worn. Your policy doesn't mention anything about merchandise may not last a day. So shop at your own risk. Very bad standards on your part... Marshalls
Read full review of Marshallsbeing harassed to open a charge card
I have been shopping at Marshall's for years.. now every time I go I am asked at least 3-4 at the register to open up a marshals charge card. If I wanted one I would have one. it is rude and obsessive to keep asking. yesterday an associate approached me while I was out in the store shopping!!! make it stop... its annoying I always pay with cash. that is my prerogative. I do not need to be harassed in your stores anymore.
Read full review of Marshallsemployer stole my brand new iphone
Hi I am a frequent customer at Marshall's at least once a month I go shopping and spend about 2-300 dollars this week when I went to check out I placed my brand new $1500 Inphone on the counter to get my wallet as I'm walking out the store with both hands full of bags I realize I left my phone on the counter so I went back to the store and the manager said...
Read full review of Marshallsgin gin candies made by ginger people
I bought a bag of these ginger candies (normally love them) on 10/9/19. When I got home I tried one and they were totally stale - so stale that the hard candy was chewable and they didn't even taste like ginger. Your website says that this complaint should be longer however I am not sure that any more words will make this more clear. I am not sure which of...
customer service
I called the Marshalls in center city at 11am-11:30 to ask what time they were closing on Oct 14th 2019 Columbus holiday and an associate by the name of Loretta was very nasty to me, and she the phone slammed. It made me feel like I didn't have the right to call in and asked what time the store would be closed for the Columbus holiday. I am not happy about this. This is not good customer service.
Read full review of Marshallsproduct
Went in to do a simple exchange on a product which had horrible quality, I tried them on once and they snagged and ripped, just asked if I can do a simple exchange and they rejected my return because they accused me of wearing the pants more than once. On the receipt it does not state anything about their return policy on clothing, it just states, you are able to do a return or exchange within 30 days prior to purchase.
service and returns
As the line grew at the store (11:15 am Monday, October 7), no one called for backup. There was an associate standing behind the counter with his back to us and another associate hanging clothes behind the counter while one associate was checking people out. Finally she called for backup and no one responded. She called again and then the associate behind...
wendy the racist manager
I am disgusted and in fear for my life thanks to wendy (with the badly dyed red hair) at the marshalls market square ship center 720 jefferson rd. Henrietta, ny 14623. I was verbally assaulted and harassed by wendy. I did call the police and file an official report with monroe county because her behavior was erratic and unacceptable (I assume she is on...
service
I seldomly shop at this location for few various reasons, number 1 the store luck an IT factor, number 2 it is very hard to get a help when you need assistance or questions, but like any other store you wanted to give another chance hoping your wrong, me and my friends decided to shop at this store on a Saturday morning we were all excited and thrill to...
Read full review of Marshallsemployee that don’t deserve to be an employee at your company
I had the worst experience of my life at the Marshalls stated. It was only my second time in the store and I'm new to the area. I was really excited to become a new customer to Marshall's, but I was racially profiled while I was with my daughter that is disabled. I still purchased my items even though I was treated like scum. I told the manager as I stood...
behavior of customer service representative
I was shopping at Marshall's of Kingston on 10/2/2019 and treated so rudely by a customer service rep. named Rebecca that I was actually shaking when I left the store. She is the most unprofessional, abrasive and confrontational person I have ever encountered. I was making a return with a receipt and the system was not recognizing it with the scanner. I...
Read full review of MarshallsI am an associate that works at marshalls
Hello I currently work at Marshall's for going on seven months, I started during the month of February and work many hours sometimes even doubles. The issue I am having is that I am a part time associate and show be allowed to work up to 20 - 25 hours weekly, suddenly my hours dropped from working four sometimes five days a week to suddenly one Friday thi...
Read full review of MarshallsMarshalls Reviews 0
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Overview of Marshalls complaint handling
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Marshalls Contacts
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Marshalls phone numbers+1 (888) 627-7425+1 (888) 627-7425Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone numberUnited States+1 (800) 646-9466+1 (800) 646-9466Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone numberCanada+1 (905) 405-8000+1 (905) 405-8000Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone numberHead Office, Canada
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Marshalls emailscontact@marshalls.com100%Confidence score: 100%Support
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Marshalls address770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
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Marshalls social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 27, 2024
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