McAfee’s earns a 1.3-star rating from 483 reviews, showing that the majority of cybersecurity users are dissatisfied with their protection.
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e mails and adverts
kindly stop sending me emails and false virus infection ads i am covered by another supplier and my computer is clean so pack it in i have had this problem for three days now and i am getting fed up with it, if this action of yours does not stop i will have to seek advice on what action can be taken against your company to finally put a stop to this rubbish
Unauthorized purchase
I was scammed today by SMS claiming to be McaFee having charged 327.27 SAR (Saudi Riyal_ from my Bank account. I received a SMS which said that my bank account had been debited but I didn't make any purchase. How to get my money back?
I want refund my amount
Automatically my pack renew and I don't want to continue my renewal service.kindly stop my services and refund my money.
Renewed online for single device LAPTOP total protection for Rs.999 on 18/10/2022, could not activate and removed from the device and finally asked for refund the next date. Mcafee is not responding to my mails and contacts. With the result I abandoned the device also as it is stuck. I am 84 years old pensioner and not able to go through all software formalities. My mail ID: umamahesh754271@gmail.com Mobile: [protected]. Please help this old man to get my refund in the same mode the payment is made. Thanx.
Renewal unreqested and money drawn on my account. I want a refund
Mentioned wrong email ID incorrect
Dear Team,
just now i have purchased McAfee® Total Protection for 2years and my Invoice number #NB281570454 i have not Activation code or any mail confirmation from your.
Kindly help on my request sharing the details
My mail ID : [protected]@gmail.com
Thanks & Regards,
vagdevi
renewal of security on my laptop!!!
YOUR RENEWAL IS A JOKE! I initally signed up in 2018 and it was only supposed to be for the one year. Today is appears I was charged EACH SUBSEQUENT YEAR.
According to your operator you auto-renew! If this is the case why would you have a pop up asking if one wants to renew! this message is very deceptive as it gives the impression that you have an option.
Microsoft on my computer protects my email just fine ---oh and ITS FREE!
STOP SCAMMING PEOPLE!
Desired outcome: i would like my money back for 2019 and 2020. Its $84.59 each year!
auto renewal
on 7 /8 2021 rs.1299 is auto decudect from my account i need my mone back
this is second time
Computer virus protection
I am receiving a scan advice on my computer that I need to renew my subscription.
However, I note on my credit card statement that I have received a debit for the amount of $114.95 plus an international transaction fee of $3.45 purchased on Friday 30 July 2021 and paid to MCAFEE.WWW.MCAFEE.COM 1800-998-887IRL # IRL Merchant.
So, two matters:. first, please send me an activation code in order to activate my subscription and. cancel the automatic debit on my credit card account
Graham Sackley
1 Meander Valley Road, Westbury Tas 03 [protected]
Desired outcome: Activate the subscription that I have paid AND Cancel the auto debit
Antivirus protection is not extended even after the payment
Hi,
I am Manish Pillai. I bought a laptop last month and the free Mcafee antivirus protection was supposed to expire 8-Aug-2021.
I have renewed it for next one year by paying an amount of 399 Rs yesterday(8-Aug-2021). Money deducted from my bank account. However i have not received any update on Macfee antivirus details.Alo laptop is still showing as your Mcafee antivirus is expired and prompting me to buy again. Please help.
Thanks
Manish
order processing error
Hello Sir/ Mam
I am trying to renew my mcAfee subcription for 1yr. But when I have paid the the amount rs 800 it has been deducted from my account but it showing error. The reference id for this payment is IGALRUKPN5. Kindly look at this issue and clear it as soon as possible
Thank you.
McAfee safe family antivirus
McAfee antivirus expired on my lap top & I renewed it McAfee safe family antivirus on 21 st July 2021 From 21st 2021 McAfee window peeps out at bottom right corner frequently & denotes that your computer is in danger & antivirus detected, system is infected & now buy McAfee antivirus device.
Where as new McAfee antivirus device after scanning says that no threat found you are protected .I don't understand what to do? because the threaten found window appearing frequently.
pc virus protection
I used to use McAfee to cover my PC and android phone but since moving to Hong Kong in May 2020 have moved across to Apple without the need of cover. McAfee however took 89.99 from my UK account in June 2021 without my permission and I am still trying to recover my money. They do not respond to my emails or show any form of customer support. Quite the worst company to deal with.
Desired outcome: Full refund of 89.99 into my bank account
Virus protection
I have disabled automatic renewal as I am reviewing based on the excessive price you are charging current customers to renew, I can get someone else to take a 5 PC option for 30% of the price and invite me,
Now I get bombarded daily with Pop Ups warning me (despite still having 6 weeks to run on current subscription) and I keep accepting risk
How often do you need to be told. It is worse than hacker and scammer pop ups.
STOP STOP STOP or I will get Norton instead.
steve. [protected]@outlook.com
Desired outcome: STOP the Pop Ups
Auto renewal
You have auto renewed my account when I don't remember authorization as I don't have a computer anymore can you please refund my money
Thanks
Mr s summers
PayPal transaction ID OUG795308W682894J
£59.99
Desired outcome: Refund
Refund
I purchased a Microsoft 365 Family card at Walmart. To find out that it was the wrong card. I returned to Walmart within 2 to 3 hrs to be told the do not refund any cards and to call the number in the back of the card. Which I did about 5 to 6 days later. Then I had to go to 2 different website and following instructions and send a copy of the receipt and then I received 2 e-mails stating they received the copy and I had to wait 3 weeks for a check and a email stating it was a reimbursement receipt. It has now been 3 weeks and 10 days and no calls from billing which was supposed to expedite the check. No call back from a supervisor. Know being told it may take another 3 weeks by a lady but the name of Mildred who said she is a supervisor. And I told her that that wasn't happy and wanted to speak with someone higher than her. So know I have to wait 2 days for someone to get back to me. Wow can you believe the run around Im getting just to get my refund.
Desired outcome: Get my check tomorrow
Unethical behaviour
I received an email from Barnesh Josephibst sent June 15, 2021 at 11:22 AM, Subject: McAfee Total Protection Description.
The message is your subscription for Computer Protection has been successfully renewed and updated. The charged amount will be reflected within the next 24 to 48 hrs on you A/C statement. Invoice ID BN547A745MKJ453 for product McAfee 360 PC Protection (FP1PC04 expiration date: [protected] Quantity:1 Price: $389.99 USD. Contact us
+[protected])============================
I do not have a subscription to a MCAFEE product and consider this type of email to be very unethical if not criminal.
Desired outcome: I want nothing to do with any company who would send this type of scam
Antivirus - refund of billing on my credit card 26 May 2021
Dear Sirs - McAfee Billing Dept
Not sure this is the correct email address as I searched online for
a McAfee email address to lodge my complaint to investigate the charging of my credit card when its not due and I was directed to this page.
If you are not the correct recipient, kindly assist to forward to McAfee
accounts billing department. My sincere thanks in advance.
I am shocked that my credit card shows a charged amount US$106.99 = S$146.59 ON 26 MAY 2021 when my laptop Window 10 screen shows my
subscription as at today 11 June 2021 has 249 days left, expiring on 2/15/2022.
I remember I renewed for 2 years.
Can your accounts billing dept please check where it has gone wrong or is there a duplication somewhere. I am only using ONE AND ONLY 1 LAPTOP,
that is the current one I am using which when I bought from DELL WINDOW 10
has preloaded MACFEE ANTIVIRUS software which I have renewed b4 expiry.
Kindly check and advise as I am confused why I was charged for renewal
on 26 May 2021 when its not due. I am an old retired lady, an IT IDIOT. PLSE HELP
for your easy reference: 1-[protected]
and there were several other references generated:
[protected]
[protected]
[protected]
my bank statement shows this reference no.
www.mcafee.com [protected] ref no. 24692161146100533307886
Wendy Ang
email: [protected]@gmail.com
Unauthorized Charges Rs.1986 towards billing, Credit Card was NOT opted for automatic billing
Hi Respected Sir/Madam,
I've never enabled automatic payments towards McAfee subscription. Even then, Rs.1986 has been deducted from my Credit Card on 09-JUN-2021.
Trying to search for McAfee contact details using Google, but McAfee web pages are not working.
On top of this, I'm not even using McAfee Antivirus software.
Hence, request you to do needful to process my request and help me to get my amount back.
Desired outcome: I want my Amount back.
payment extra charged
Good day,
I am not happy with your product this year.My first year I payed online around 30 $ with credit card, and this year you automatic removed from my credit card around 120$ with not any email to inform me about the price.
Auto-Renewal Membership was on, but I was expected to charge me same as last year. I want to claim back the money and to renunce completly with your product for this year.
Please remove completly my credit card from my account Mcafee.
Thank you!
Romica Sandu
Auto renewal of anti virus without consent
I purchased your product last year and after that, I lost my credentials due to system format and I didn't use the antivirus itself. Now I have been charged for auto-renewal without my consent today. I want to refund my amount and cancel the auto-renewal. So many people are yelling at the customer service of Mcafee but no proper response from your side which is not correct for a reputed company.
Fraudulent activity mcafee billing department invoice number – wqda6567587
I am not sure what action you will take but this is serious incident not only for me but entire community that rely on McFee products and service. There fore please take action if not for me but also for your own reputation Fraudulent activity started with this email and phone number on a name of tech support to refund back the amount of $399.99 which...
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McAfee emailsinfo@mcafee.com100%Confidence score: 100%Supportjaved_hasan@mcafee.com99%Confidence score: 99%tammy_black@mcafee.com99%Confidence score: 99%sebrina_kepple@mcafee.com99%Confidence score: 99%
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McAfee address2821 Mission College Blvd, Santa Clara, California, 95054-1838, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all McAfee contacts
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