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McAfee review: do not wish your protection any more 68

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Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I have a home computer dell which I installed mcafee virus protection with it, my computer broke down and had to have everything re installed but did not get mcafee since then have had another virus protector and do not wish your protection any more I have received my visa account to find I have been charged £24.99 on 7th October ref [protected] CA my name is Mrs Daphne and my visa account is Halifax Visa could you please send me an address where I may write to or telephone number to sort this out.

68 comments
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Valerie
Valerie
US
Jan 16, 2007 7:21 am EST

I have tried twice now to collect a $20 rebate that was offered by McAfee when I purchased their Internet Protection suite product online.

I filled out the forms correctly as directed by their instructions and sent the information that they requested. These cheap S.O.B. rejected the first time because they said I didn't send the proof of purchase. I sent them what they emailed me as the receipt of purchase for an online purchase and download. I resubmitted, then received a post card saying it was rejected because of invalid postmark date.

As far as I'm concerned they are crooks of the worse sort. Hopefully some Law Firm files a class action suit against them on their rebate policies so myself and others can join it against this slimeball company.

In addition, try contacting or finding someone in Management at McAfee to address your issue. Good luck, you will have better luck contacting Elvis.

Obviously, their are more important issues for Congress to deal with, but at some point the FTC or Congress should address these idiotic rebate programs. At least other companies that put you through hell in getting rebates pay them.

I for one will never buy or recommend McAfee to anyone.

Valerie
Valerie
US
Feb 09, 2007 4:06 am EST

If CB Baby gets this can you contact me with the way you got them to give you a free download so I can resolve this?

To quote the Beatles: "I shoulda know better with a" company like you.

I purchased something from them before and got gilted and then decided after a long time without viral defense just to take on their package. CB Baby was right, this is the company that has no doors or windows. It better work right or you are in for a time worst then the telephone company. Run-arounds.
I signed up and immediately there is an extra 19.95 for a CD copy of the program tacked on, so I took it off. This buy the way is false advertising and a devious way to get extra bucks. I downloaded the program whereupon I entered Hotel McAfee, where no one ever leaves with a solution unless they are retired and have a lot of time to pursue this company. No virus protection and minus $69.00 with a 2 week refund process that I intend to try to get.

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C. Miller
Feb 21, 2007 5:07 am EST

I purchased and downloaded mcAfee software on line. Since that time I was having problems getting on line. The error message told me there were problems with the fire wall. Once I disabled the fire wall, the problem stopped. Now I am without firewall protection.

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Al20
Ewing, US
Oct 11, 2011 2:48 am EDT

After 48 days of failed effort by McAfee tech support to fix a problem with their software, I tried to get someone in a position of authority to deal with the matter. Turns out the company has a well-crafted system to block customer complaints and access to individuals who care enough about customers to address their concerns and issues. And when I tried through the tech services department, supervisors put me on hold, disconnected me, erased sentences that I wrote in chat screens (e.g. when I wrote that I was not treated respectfully by technicians). I even received an email from McAfee that described an event that never happened. It was an obvious attempt to establish a paper trail that blamed ME for the problems by saying that efforts to help me were thwarted because when my phone connection was broken the technician could not reach me again by phone because no one answered the line.

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Acton Maine
Acton, US
Oct 11, 2011 2:54 am EDT

i had direct tv SS & DD

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Acton Maine
Acton, US
Oct 11, 2011 3:03 am EDT

I was told to get Norton 360 by a co-worker, best money i ever spent, i've had them for 3 plus years never a problem.
they stopped a virus from attacking my computerwhile i was on F.B. looking at some pictures my family member had taken.
Sorry to here about mcfe, but get norton 360, great tech support 24-7

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Earl Reed
US
Sep 05, 2018 4:30 pm EDT

the ignorant witches that must treat you as a child by saying "HELLO, HELLO, HELLO, HELLO>>>>>>> BECAUSE you dont respond when they demand it. THEN when you dont wanna talk to one who refuses to hear you, that person wants to keep calling after you said stop calling and goodbye. where i am that is considered as stalking

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Nina0510
US
Oct 21, 2018 8:13 pm EDT

McAfee has illegally since 2010 illegally charged my card without permission. They sent me emails to an old email address to authorize the charge which wasn't active. No call to authorize yearly purchase.
I don't own a HP computer. We have MAC's.

I am furious and only refunded me for this year's charge.

How is this not illegal?

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mcafee-retailcard
US
Oct 27, 2018 5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To activate Mcafee product visit www.mcafee.com/activate or call us at +[protected]. Our certified experts will help you to redeem, activate & install Mcafee in your PC. 

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gizell espiritu
PH
Oct 31, 2018 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day!

I am complaining about my HSBC credit card which was used at MCAFEE last March 20, 2017. I don't have any transaction using foreign currency. I only use my card in the Philippines. In this regard, I would like you to reversed this transaction amounting to AUD 129.95.

I would appreciate your immediate action on this please.

Thank you

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Devansh shah
US
Nov 04, 2018 7:58 am EST

Befor 20 to 25 days i purcased a new TOTAL SECURITY pack and it has not started workng yet.I have spent Rs 1500 on it.My laptop is having many issues regarding virus.Either start my total security pack or give my money back.

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Jim517
US
Nov 12, 2018 3:09 pm EST

Ever since purchasing your product getting non stop spam emails from American companies getting seriously annoyed will not be renewing as my information was obviously sold just so I might buy the email protection even though price paid for so called protection is extortionate

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Ian Dickens
US
Aug 05, 2019 9:18 am EDT

https://webmail1e.orange.fr/webmail/fr_FR/read.html?FOLDER=SF_INBOX&IDMSG=50777&check=&SORTBY=1.
Address of attacker.
Also reported to Abuse orange.
Ian Dickens

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parthiban6
IN
Sep 18, 2019 5:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Money deducted but billing failed for 600 Rs in INR from ICICI Bank [protected]
So, please check and update .

Mail ID :- kalai.parthi@gmail.com

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jeevankumar Kanchi
US
Oct 22, 2019 1:22 pm EDT

I had gone through the purchasal of mcafee one year subriscription after paying the amount it araised a purchasing error and the my money from my account has deducted but my purchesal was not successfull pleasee help..

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Bruce Hogan
Upper Lydbrook, GB
Aug 06, 2022 10:06 am EDT

I renewed my subscription on 25th July by credit transfer paying £79.99. My bank satement clearly shows that this payment was made. I have since received multiple emails from McAfee warning me that as I have not renewed, my computer is under threat. I have checked and your software seems to be correctly installed and running.

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Edit WInchester
Winchester, GB
Sep 20, 2022 11:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I received information that my protection has ended. How is it if I payed on 08 August this year again? Invoice ID:PL3077575410.

order confirmation:#PL [protected]

Please tell me what happened?

Thanks:

Mrs Edit Ronai

haledi@hotmail.com

Flat 25

Richard Moss House

SO23 8BX

United Kingdom

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M V Subramanian
US
Oct 10, 2022 7:21 am EDT

by mistake, purchase for unlimited devices.

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Laura McKinley
US
Oct 10, 2022 6:19 pm EDT

I bought the anti virus for my laptop and was charged £39,99 twice. I am within the 14 days of changing my mind so I dont want any McAfee and wanted my money refunded and no McAfee at all thankyou. I have rang the UK number and dont even get an answer. I no longer want your business. Laura McKinley

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Joyce Garrison
US
Oct 16, 2022 4:28 am EDT

My credit card says I am being charged for 2 subscriptions to McAfee Virus Protection. On Sept. 6, I subscribed to 2 yrs. for &49.99. On Sept.13 you also charged my credit card foe &129.99. I never signed up for an automatic term renewal, not without my approval. Therefor you owe me the amount of &129.99. Please take care of this immediately!

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L. Patterson, II
Houston, US
Nov 01, 2022 9:23 pm EDT

I thought that I signed up for Anti-virus protection but still receive messages stating or asking me to sign up. I also continue to get pop up reminders. I want my account refunded and DO NOT want this program.

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ptkfr1611
FRANKLIN, US
Nov 01, 2022 9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received my chase credit card bill the other day. I noticed there were charges I did not make. On 09/25, Mcafee charged my credit card for $120.71.

I did not make this purchase and it was done without my authorization. I would appreciate you looking into this for me. I not even have mcafee secruity.

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Starfire46
Clio, US
Nov 13, 2022 2:24 am EST

mcafee total virus

serial no. AALMJAGT9ZXUGUZ

purchased [protected].99+14.99 =52.99

keep getting messages from mcafee that my protection will be cancled

don't trust it anymore ! refund please

susan white

skwskrosin@outlook.com

home phone [protected]

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DisagreeableDave
Kingman, US
Nov 20, 2022 12:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Get off My Fricking Computer

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Kissy10
Mineral, US
Nov 27, 2022 1:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My current subscription doesn't end until 12//10/22

shopped today and they started my new subscription today 11/21/22

I am owed 19 days I had left I called Mcafee

Tech support #[protected]

I was told to go get a REFUND FROM AMAZON and THEN COME BUY IT FROM THEM MCAFEE

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robert morris prowler
US
Nov 30, 2022 10:20 pm EST

Recently I found that my bank account had a debit for $91.90 for McFee AV. I did not order this purchase. Now I want McAfee to refund that money. I expect that tomorrow 11/25/2022 the refund will appear in the balance when I open the banks web site.

Robert M. Prowler

1923prowler@gmail.com

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danny simmerman
Nyack, US
Dec 04, 2022 11:16 pm EST

i called to be advised how to dl your product not hear tell me about medicare i a 67 yrs army veteran who uses the va hospital system i dont want their bs my dr bills r free i paid with yrs of service to this country in advance n i keep getting these pops up on viruses i want them stopped

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peter78
Kingussie, GB
Dec 07, 2022 2:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On my bank Statement dated 24 November the Antivirus product that I purchased from McAfee was charged at £21.99.

However, on 25 November 2022 there was another charge for the same product at £24.99. Therefore, since only one product was downloaded to my Laptop, I would request a refund of £24.99.

Yours faithfully,

Peter Crumlish.

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Norm VanHorne
Auburn, Ca., US
Dec 12, 2022 8:41 am EST

https://secure.logmeinrescue.com/R?i=2&Code=177983

>

Contact me @ [protected] to solve virse problem/

I enrolled in your virus protection program however I still have a

a virus problem. Call to discuss.

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Peter Watson.MAIL
US
Dec 14, 2022 6:03 pm EST

You keep sending me annoying panels, saying my computer is infected, and urging me to renew my subscription. But I have made OTHER ARRANGEMENTS and I DO NOT WANT McAFEE. PLEASE STOP SENDING ME RENWAL NOTICES AND CLOGGING UP MY SYSTEM AND STOPPING ME WORKING. My email is: peterwatson.mail@gmail.com

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Uttam Parmar
US
Dec 31, 2022 2:35 am EST

Did not receive renewal email , payment is deducted from my bank account

HDFC Bank NetBanking for payment of Rs.1,299.00 from A/c XXXX3828 to PAYUMCAFEE

LoginName : uttamkumar@gmail.com

Can you please resolved the issue

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Jude Marget
Minneapolis, US
Jan 07, 2023 5:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I thought I had discontinued the mobile protection, but I got another charge on 12-31-22 for $3.23. Cell phone number is [protected].

I actually went to Norton Mobile protection.

I have removed all McAfee apps on my mobile cell.

Why did I get another charge?

Judith Marget

jmarget2@gmail.com

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Wayne Mc Donald
leeds, GB
Jan 09, 2023 10:58 am EST

My bank has notified me that you have taken £99.99 form my account without authorisation and i would like this money returning to me please asap

[protected]

Thank you

Wayne Mc Donald

wayne.mcdonald45@outlook.com

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Emery Harvey
St.-Lin--Laurentides, QC, CA
Jan 10, 2023 7:53 pm EST

Vous avez pris 247,18 $ sur ma carte de crédit un coup 84,99$ et l'autre 149,46$je n'ai pas permis a qui que ce soit de se payé en plus deux fois dans la même semaine J'ai un numéro de facture PL3166979367 17 DÉC 22

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Brian Beel
Penrith, GB
Jan 11, 2023 4:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have subscribed to McAfee and my subscription has 2 years to run yet trying to get rid of the adverts I am told subscription ended 3 Jan.

A scan shows no infection. The app confirms my subscription. Why Am I plagued by adverts continually popping up telling me otherwise?

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charles libben
SHERMAN, US
Jan 17, 2023 8:44 am EST

Contacted support team and got no help. Want to cancel my application.

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phwilkins
Belfair, US
Jan 21, 2023 9:46 pm EST

I wish to cancel auto-renewal and get a refund. Customer service doesn't answer the phone after a long wait. They just charged me $139.99 on 13 January transaction PL3185987659. Thanks, Paul Wilkins

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Nigel Parker
Northwick, GB
Feb 06, 2023 5:22 am EST

Purchased 27/01/23. Finally installed 4.45pm on 31/01/23. Service Reference Nos. on 31/03/23 highlight difficulties:

1-[protected] (Renjith),

1-[protected],

1-[protected] (Ramvinoth M) refer to name but a few.

Why was it so difficult?

Unable to click on arrow to enable install.

Chat kept cutting me off and I had to keep repeating process.

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Harold F. Hill
APO, KR
Feb 15, 2023 8:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Why did McAfee charge me twice for 2023 Protection charge was on 12/08/2022 and 12/19/2022. I have just one PC Samsung.

Plaese reply by Email.

Harold F. Hill

HaroldFHill@Yahoo.com

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Richard Kessinger
Springfield, US
Feb 18, 2023 3:27 am EST

2/8/23 an alert popped up on the computer screen and needs to be removed. This alert needs to be removed . I do not want your service. Yesterday it prevented me from sending a message to my doctor on line. This is not acceptable. We do not want this service.

Jane Kessinger

janekessinger@hotmail.com

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    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
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