McDonald's
Reviews and Complaints

I visited my local McDonald's this morning and ordered at 5:34am (per receipt). I usually only order inside, but due to the time of day I was forced to use drive-thru which has proven time and again to be quite slow. I thought since it was breakfast time it would be faster than normal- there's usually more workers on the a.m. shift. I was very wrong. After ordering, I moved maybe 1.5 car lengths and sat in the same spot for around 9 minutes. 2 cars sped out of line because they got tired of waiting. After 2-3 more minutes I received my order. Didn't check it (I'm 8 months pregnant and was irritated at the wait time so I just left). Drove straight home (about 10 min drive), looked in the bag and I was missing an item I ordered (I paid for it- per receipt). Quite disappointed.

I recently went in on the drive thru to place a simple order of cookies and an ice cream cone. I warned the cashier that I was going to pay the total of 2.78 in coins (10 dimes, 20 nickels, 3 quarters) and maybe that bothered her enough to burn the cookies. The person who I went with joked saying to dip the cookies in the ice cream to cool then off. To our surprise the contact of the ice cream with the cookies, they started to sizzle! I was upset at the amount of care that was given when handling the food.

I'm going crazy if someone doesn't contact me regarding this serious matter.
McDonald's someone need to follow up with me because this is really upsetting and affect me emotionally regarding my son first birthday party at 6875 sand lake rd

It all started, on 10/15/17 i drove to reserved a party on 6875 sandlake rd for today 11/25/17 at 5:30pm. When i get there the cashier told me that the party manager which is cozy or cody wasnt there to reserved my party. She gave me the mcdonal party call line to call or i had the option to go to the website to reserved. I went online to reserved; but the website was down continuously. I was trying for a week calling the party hot line and left voice mail, but nobody ever answer or return my call. Finally, I was able to reserved and paid online and i called the party manager at the location to confirm with him my reservation since the website was acting up. I told him i was going to have 30 children and change the time of the party from 4:30pm to 5:30pm. He told me i was going to have a party host, food, games, music, cake, goodie bags, ice cream, decorations, and character appearance. I ask him if there anything i needed to do. He answer no that he have everything under set up and im set. 11/25/16, i showed up at 5:15pm for my son party. Britney; now the party manager told me that she Is now going home and no employee is available there to help me with my party.

Britney, told me that the previous party manager quit and she had no notice of anything and that I was going to have to handle my son party by myself. They was no decoration, nothing set up. NOTHING. I was humiliated and I’m emotionally affected by the way Britney the party manager handle my son party. I end up paid over 525 dollars for a party that was not turn the way planned. Everything I paid for was not delivered and I need my money back. I had over 30 children and over 25 adult and I was embarrassed most importantly it was my son first birthday and I trusted McDonald to deliver what I reserved and paid for. This really affect me mentally and I need someone to contact me as soon as possible. This is very disappointed. This shoul not have turn out like that.

Myself and my family members offered to help me do anything to make the party successful since all my guest was already there, but she was not being coorporated with us. All I want was for my son to have a party host that will host and have the party going and fun and that was imposible. The time that Britney took to argue and fussing she could've done the party.

Again...I am sending in to complain about the McDonalds in Fitzgerald, GA. Went by this morning to get a large hot caramel mocha and again the machine is cleaning. Why would you clean the machine at 7am? I mean that is when most people go to McDonalds for breakfast. A week ago I had to get my money back due to the machine just stopped working. The machine is either not working or cleaning all the time. Poor Management!

I ordered 2 double cheese burgers value fries and a chicken sandwich I asked extra pickle I stated o would pay extra because when I ask for extra they only give you one pickle extra and then I I ordered a caramel mocha iced small $2 iced coffee the employee he's not know what I was talking about tried to charge me over $3 and then I asked for extra caramel for tell me to be over $4 but he had no knowledge it all really when I talk to the manager he can just remember $2 one and he did get it for me but what if I return them the girl the girl Hello very rudely the spectacular Dallas particular I don't have to go to I go to the other one on the other side of my town because the customer service at night is terrible not friendly don't smell never want to go out of their way besides the fact 8:30 I go there for ice cream and the machine is down for the night they do that quite a bit because they want to close and get out of there but if you're open till 11 she serve everything till 11 but they don't seem to be a very big problem there

I had ordered food at McDonald's near the Les Sablons metropolitan station, on Avenue Charles de Gaulle, Paris on Monday 20th, Nov. at 4:36pm using the automatic machine and the total was € 16.40. The machine declined my Citibank Card 4386xxxxxxxx6975 and I went to the serving station for payment finally. I now find that my card has been charged "Three" times instead of once for € 16.40 x 3 = € 59.20 ! Please reverse the charge for extra € 32.80 to my Citibank Card urgently and oblige. Thanks

We went to the McDonald's on Turner Hill in Lithonia/Stone Mountain. The woman on the register was professional, nice. We were ticket 322. The order was a steak egg bagel, sausage egg mcmuffin. It took about 17 minutes to get our full order. The woman fulfilling the orders was plain mean.

We asked for an upgrade to large on the orange juice. She made me feel like she was punishing me for not ordering at the beginning. "You are going to have to wait for that." She proceeded to get other orders ready. I didnt have a problem waiting, but her attitude was abrasive, cold, unfriendly. We waited again. We noticed we didn't have the jelly, or the peppermint mocha. We asked for that, no apologies, she just proceeded to make the mocha. She handed the peppermint mocha in silence. My husband asked for the orange juice. She finally prepares that. Hands it to him, again, silence. She was overwhelmed, but, a quick sorry for your wait, or a thank you would have gone a long way.

I understand being busy, but we waited a total of 30 minutes for a simple order. The staff was not accommodating. You could tell this was their normal way of handling the customers. It was backed up. Obvious there needs to be more staff.

We get to the car, I tasted the orange juice and could literally taste the tap water in that juice. The juice had no ice in it, but was completely watered down. My egg yoke was runny in the sausage mcmuffin. I have NEVER had McDonald's food taste this bad. I will never eat here again. Ever.

This McDonald's is not a good representation for your company. The habit of treating customers bad is not a good look.

So I went to the McDonald's in Cleveland Oklahoma and there was a long wait well as I'm waiting for my food I look back to where they are making the food and there's a woman back there making good without gloves which is disgusting especially after she had been up getting orders and hadn't washed her hands. I requested a refund make sure you're people wears gloves would you eat that food that people has touched without gloves

I went through the drive thru tonight and ordered 3 McDoubles plain. I went to the first window, paid, and proceeded to the second window. The lady at the second window started to hand me a coffee. I said it was not mine. She asked what I gad, when I told her she said I needed to order at the menu and slammed the window in my face. So somewhere between window 1 and 2 they lost my order. Free knocking on the window for a few minutes she opened it. I told her I already ordered and paid showed her my receipt. She shut the window walked the anothe lady. After about another 5 minuets she opens the window to tell me that I am backing up the drive thru and other people are waiting for their orders and that I needed to park as if this was all somehow my fault. Already annoyed and insulted at this point I refused to move until I got my food. She turns back to her manager and said "this stupid [censor] refused to park". Which the manager replies "what a [censor]". With the window wide open. I was very polite up until the squared scolding my like a child because their drive thru was backed up. Where did good customer service go?

The new McCafe coffee commercial showing people being arrogant causing others to wait while they finish their coffee is not amusing because this is actually happening at your restaurants. Your service is much slower since you've added the specialty coffees. To create a commercial that accentuates this problem does not make me want to go to McDonalds.

On November 3rd 2017 at 10:40 a.m. I went to McDonald's drive-thru in the city of Torrance store number 7411 address 19009 Hawthorne Boulevard Torrance California 90533. I order two egg sausage McMuffins and one iced coffee. And on my iced coffee there was a small earring I was drinking my coffee and almost choked on the earring. It was unsafe and I am upset.

I ordered my food and it took 1.25 hours for the order to come out only to find that the order was incomplete 3 times. I asked for a refund and the sales associate didn't have paper for the printer. The night shift manager Matai (?) said that she didn't have time. I said, "do your job". The man that I thought was the manager, which I called "Senor", did get the register paper. The manager then proceeded to said "I'm not your SLAVE". I then asked for the district managers name and she refused because didn't have time. I went to the drive thru to the information and told her that I didn't care for her racist comment. She said that by calling him "Senor" that I was being racist because he spoke English. I said that I speak both Spanish & English and rejected her pulling the race card and let the corporate office know. I requested the name and number of this stores District Manager but even the corporate office refused to offer it up because they have a process...

The unfortunate point to this is that I've been a loyal McDonalds customer for over 40 years. At this point their is no apology that can be given by McDonald's store, district, or corporation office that will ever overcome being called a racist.in my career, I have worked 10's of thousands of customers and staff and I've never had the race card pulled out.

Today is my wife's and also her fathers birthdays. Unfortunately he is in a nursing home. Every time we visit him we stop at mcdonalds & get food for him! Well today we stopped by for food for him and in a hurry we went to drive thru - and as usual they got it wrong - we recieved no straw for his drink! Every time there's no napkins no straw or order isn't way we order it!
We will never stop at any mcdonald's again!
But wanted you to know why we stopped spending $ at your "restaurant"?
Goodbye.

Ordered iced cappuccino was given hot. Asked for iced and they did not make new drink they dumped hot into cold cup and added little ice. It was disgusting. I still never got iced cappuccino. I ended up with warm cappaccino in cold cup. For the price I should have gotten it remade the right way and gotten my iced cappaccino instead of the warm mess I had to have. Threw it out because it was GROSS. So I will not be going to your gross McDonald's anytime soon.

Every time that I go there, they're out of what I order, the ice cream - milkshake machine is out of order, i'm sent to the designated parking spot for the drive thru and today they were out of coca-cola. I take full responsibility. It's my fault for thinking things or going to change, today's the day they're going to get it right. Lmao. I shouldn't even be thinking about a mcdonald's, but here I am complaining about one. I'm sorry for taking good service for granted and not even thinking about that. That was my last big mac. I'm laughing so hard right now. I really can't believe i'm giving you this much of my time, being I wasted so much of of it at your drive thru. I guess it hardees from now on and it's 20 minutes away. Thats about the time spent getting it right at mcdonald's. It all works out in the end.

Was overcharged for quarter pounder with cheese. Had coupon in pocket from 10/22/17 showing price of $4.09 plus tax. They told me the price was $4.49 plus tax. I asked when the price was raised, was told "a long time ago -
months" by the cashier and " a long time before 10/22/17" by the manager.
Both lied. I caught them at lying and because of that I was refused service.
Apparently McDonald's employees are taught to lie. This behavior is not to
be tolerated and will go public if I do not hear from McDonalds that these
employees have been warned about lying, and that upper management agrees to cease forcing their employees to lie to their customers.

I need to find corporate number I have complaint of a mc Donald's off Freeport in Houston Texas my brother worked there for 2 pay periods and was falsely fired because he is not Hispanic all employees are Hispanic and he did nothing to get fired the manager do not like black people or white people she is un professional and she needs to fired herself she fired him through a text message when black people come to the register to buy food she has him wait on them cause she flat out told him I don't like black people who does that how can mc Donald's have a manger like that I never know you had to speak Spanish to work there someone please send me corporate number

We go to Mcdonalds at least twice a week, and ALWAYS purchase an ice cream cone. I do remember that a few years ago McDonald's tried using this "new" ice cream, and had to go back to the original.

The people at this Tomball, Tx, location are very friendly - most especially a young man named Skye, and we would not like to have to find another favorite place to go.

On thursday, november 2 at the carle place, new york location, I placed a special request order for your new product line buttermilk crispy chicken tenders. I have ordered them earlier in the week from the glen cove, new york location. My first experience was so positive that I decided to order it again the same way (Fresh made) and in fact, told another family member how impressed I was with the new tenders.

Upon my order, the cashier indicated that it would take 7 minutes for them to be made, upon which I said "no problem." I paid for the items, then proceeded to the next window thinking I would need to move the car out of traffic to wait for my order. To my surprise, what appeared as the manager on duty handed me the order. I did again asked if they were made fresh, which she replied "yes." I drove away to find that my order was not delivered as requested. The item must have been cooked earlier and then re-cooked as it appeared twice cooked, dark in nature and tough to the taste.

I am very disappointed, as the carle place location is in my neighborhood and once I frequent often. If I ask for a special request, I expect it to be delivered as ordered. My disappointment is also that the manager on duty provided the customer with false information. I have attached several photos: 1. Receipt and 2. Appearance of item. I would not expect food to be delivered as it was and in particular, requested as a special order. I do expect a refund for a least the item purchase and an incentive to regain my confidence in your product.

I had to wait 30 to forty five minutes to get to order in drive thru. I pasty at window and drive yup to next window. Realized not all my order was there or on ticket. When I asked too get the mc ribs I didn't get they told me I had to drive all the way back through and reorder or come in. I have had An issue with this McDonald's everyone I'm gone there. I worked at McDonald's when I was younger, we were thought to try to keep customers happy. If this Thor way of keeping them happy I rather take my business and everyone I tell business else where.