McDonald's
Reviews and Complaints

I've been going to McDonald's since 1963. This was the worst McDonald's experience in my life. At 9:30 PM we waited in line for over thirty minutes. The vehicle in front of us, a smaller dark-colored SUV, placed a $22 order and spent more time nailing down her sauces than placing the order itself. The woman driver refused to inch forward so we could reach the speaker to place our order. We had many vehicles behind us so she was clearly impeding the traffic flow. We waited in line another about 17 minutes as she got her order and spoke several times to the young man at the window. Her order was rec'd - he never handed her anything else through the window. She sat there. At no time did McD staff ask her to park in the waiting area as other vehicles had already done (and like I am always asked to do even if it's just for French fries). Finally, we got our order. It was slung at us. My tea had no ice whatsoever. None. Our sandwiches were tough. My quarter pounder was - literally - cold and tough and hard. The yellow square of cheese was not even melted; it was like it just came out of the fridge. The fries were chalky and pale and far undercooked and cold. My sandwich tasted exactly like it had sat on the shelf since lunchtime and it was now nearly 10 PM. It was the worst $12.65 I ever spent in my life. When we asked the male at the window why he did not ask the woman ahead of us to get out of the line and wait in the waiting area, he literally said, "Sorry BUD" (quote) and SLAMMED the glass window in our face while we were talking. Worst experience ever and I want my da m n e d $12.65 back.

Dewey Avenue in the Town of Greece, NY at 10:30 am to order breakfast and they told me it's lunch time now, it's not breakfast time? Who is having lunch at 10:30 am it's morning?

I asked the very large female since when is 10:30 am lunch time? What happened to the breakfast anytime. Her abrupt sarcastic reply was; "We haven't done that in two years!" An elderly man was ahead of me in line trying to get breakfast too as was a man behind me. Needless to say they just lost three customers, not to mention all the people we tell about this experience. I replied to the obese woman, good customer service arguing with your customers and being rude as your doing it.

Dr. Rick H.

We ordered two double quarter pounders fries and a drink when it was delivered the boxes are ripped and what do you drink what is 3/4 into the fries look like a small small set of fries cost of sadly any in there and the service was absolutely impossible when we questioned the Uber guy when we girlfriend questioned you the guy he became aggressive and just pushed pushed stuff into Rands and then left so if you could please get back to the very very very unhappy about the service in the standard that we got

after waiting 20 minutes for curbside order to be delivered. I pulled around to speaker and told the girl my order was never delivered and cancel it. she says she cant cancel and she has nmy order tocome to window and get it. during my conversing with her my 1 year old was crying and needed me. I said so my food has just been sitting there. she just said no. I told her i could not come to window there was many cars in front of me and left. I called and spoke with someone a male who said he could not issue a refund the manager was not there and gave me a number to reach the manager [protected]. I called that number a nmessage to leave a message answered No ID whatsoever. I left 2 messages. This McDonalds is horrible.

My ole woman works there an now we're splitting up cause her an her managers sit out in the parking lot and drink liquor all night don't come home til 3 to 4 o'clock in morning when they close at 12 her and too of her managers an underage workers at least 12 people in parking lot til morning shift comes in then they leave before they open they caused my family alot of drama cause my kids mom wants to drink all night at work enstead of being home with her family

It is 1:30 a.m. and went through the drive thru. Ordered 4 Large Combo's (2 Big Mac, 1 Qtr. Pounder, 2 Cheeseburger) was first informed about the fountain drinks not available. Told the employee we would accept sweet tea instead. $41.00 and got home with the food and there were no Big Mac's. 3 Qtr. Pounders w/cheese! Really? I am upset because of the price and there was nobody else in line ordering but me. I want a refund and whoever is managing this location needs to step up and do your job. No soft drinks at Mc Donald's is like IHOP without syrup!

[protected]-[protected]! 350 Rt 212 Saugerties McDonald's N.Y. 12477. Place my order got my lemon in cup put a little ice in cup, then sweet tea. Went to table to eat and took a drink. When I put cup down. I saw something in my cup about 1 inch long black in the bottom of my cup. Took it up and asked a worker do you make your tea with loose tea? No she said and then show her my tea. She didn't know what it was and asked Manager. Oh it looks like part of broken plaster fork. It must have broken when it was stir. She told the girl just give her another cup let her go refill it. My thought on this matter is this. If there was more in container holding the tea at the self service or not? Some body else could get it stuck in their throat or intestine and do damage. I told her she should pull tea and either check it or make new. This could have been a lawsuit, and fine by board of health. That piece could have cause a serious threat! I heard her say it ok. She walked away. Needless to say I didn't get more tea! Please tell your staff you don't just say it's ok and walk away! You do everything you can to protect your other customers and company! My name is Holly Myer 439 old St. Rt 32 Saugerties N.Y. 12477 Email [protected]@hotmail.com. I would like a answer what your action are to be.

I drove from 100 Mile House to Williams lake for hospital appointment and then right after I went to McDonalds to pick up a New McCrispy for my wife she saw it in the flyer in the mailout. So when I got home gave the McCrispy to my wife . When she opened the container she was surprised to see what did not resemble a McCrispy but a over cooked chicken breast that very dry not at all JUICEY and TENDER also there was not enough lettuce to cover a quarter or enough sauce to to cover a dime, and the bun was burnt on the inside ! Also while I was waiting for my order there were about 10 people come back to the counter to get food that was left out of their order. The two cheese burger meal I had was OK .

I have not seen other workers at the same McDonald Restaurant, in Glen Burnie across the highway is Food Lion and Dollar Store as business neighbors, with lack of sensitivity toward customer with disabilities in the past They were all polite and made efforts to assist me as a Deaf customer with notetaking and gestures. But with the female Assistant Manager at 4:00 am on Wednesday, August 31, 2022, that serving breakfast, she was so rude and unkind toward me. She was not willing to take note except shouting at me rudely from the beginning to the end. She denied my sincere requests. She needs insensitivity training on how to be polite and kind with any customer with disabilities. She had me upset for entire morning after I left the premise. I am profoundly Deaf in both ear, although I do speak rather well, but I can't hear myself and the Assistant Manager. Please take action to retrain her to be more sensitive toward Deaf customer. Thank you for taking the time to read this message.

Four days after this site opened to the public, I pulled into the drive-thru. I was the 4th car in the line waiting to order. I sat there waiting for the line to move for 30 minutes. Only one line was being utilized. I would have left after 10 minutes of the line not moving except I was trapped due to the design of the 2-lane drive-thru. This experience discouraged my desire to use this facility when another one exist just 8 minutes up the road in Rincon, Ga. I decided after 3 weeks to try again; same story. Today, once again it has happened. Just know that I will not try again. Clearly the choice of employee management and team workers are not capable of running a fast food restaurant where customers and bottom line are critical to survival. Such a shame that a district or regional supervisor is not on top of this problem. I discourage friends & family from visiting this store location.

Was at McDonald's this morning August 31 about 10 o'clock when a young special needs person was at the soda machine The young lady pulled her shorts aside and scratch hear private area and exposed her pivot area A male worker come over to seniors at the table asked all of us if we had seen her private area He used the p---- word witch I will not repeat I reported it to the manager on duty at the time with the male beside me The manager didn't seem to care . Didn't give a response to my complaint manager first name is Adrian The employees first name is Waldo

This happened at.the McDonald's in Harborcreek PA.

I forgot to add the the employee put his hand on it old him to his [censored]ing hands me that's when manager become a interested Manger

I went through the drive through this morning around 7:30 and ordered and chicken&cheese biscuit on a English muffin. When I made it to my job. I opened the wrapping paper and notice the chicken was over cooked black and greasy like it was saturated with grease. I wanted to take it back,but I’m at work. It just don’t make scene why McDonald’s ain’t the same. I’ve noticed that Tallahassee has the worst McDonald’s in Florida. It’s always something wrong with the food.

August 28 2022

1:43 pm

My family and I went inside to place an order the manager Maraisha was very rude. Did not make eye contact threw the fries upside down in the bag. Push drinks at us did not call out the order number just sat the bag on the counter without acknowledging the customers. Fries were cold to the touch. When I asked an employee for the name of the manager, the manager and the crew decided to try and smart mouth us.

Incident at store #1204 on 8/25/[protected]@ 7:33pm.

Abusive employee.

Others, in listening to my telliing of earlier, have said it sounds like elder abuse and racism.

Staff cussing at customers before me. Then at me. She was busy having a conversation with the woman in front of the line at her window. This conversation lasted longer than 10 minutes. We were lined up almost back to Colfaxl People leaving. People cussing. I wish I'd have had the sense to leave. I cannot imagine now why I did not! I iIgnored my intuition in the name of Ice Cream. And faced one of the most abusive confrontations by the young woman at the window than maybe ever in my life. Up close and personal.

In. My. Face. With all the venom she could muster.

I was just earlier put through hell by one of your employees. I was so stunned by the ugliness she put me though. Put us both through. I was prime for catching her anger from whatever had been going on before me.

In a way, it could have been a police issue, had I chose that route. She was extremely vervbally and mentally abusive. And! Would not give me my change! Would NOT. Kept yelling at me " You dropped it"! Yet - I had not ever blamed her. I said that the money slid from our hands. It's a sloppy way to give change, but it's common these days. Simply not paying attention.

Handed me change - bills on the bottom, change inbetween (I guess - I coulnd't see it) and receipt on top. She laid those in my palm at a bit of an angle. The change all slid to the pavemet. Too close for me to be able to open my car door to retrieve it. The clerk's anger skyrocketed when I asked

if she could help me. She actually yelled and cussed at me (as from the beginning til the end) that I had dropped it. "You dropped it, [censored]". That's mild to the rest of her loudly yelling over the parking lot. Over and over. She called a young man into the room. As I began to explain to him how it had happened, she cut me off and screamed "Oh. So NOW you're gonna try to blame me?!" I said immediatlety that I never had.

Nothing worked. It was awful. Why did I not leave. Oh my gosh.

OK. So. What you all really need to know is that I am a 71 year old white female. This was apparrently what kept her on riding her anger when I pulled up to her window. It was definitely an issue with her. She make that clear. I'd hoped to clear it up with the two of them. -AND! to get my change.

This does not end right there. Whoever the young man was who joined her? He actually reached somewhere, had his fist closed, leaned out the window and with his fist opened down proceeded to drop two pennies into my hand.

Added a bit more to the demeaning attitude. What a thing.

I had to leave that place. You all may not be getting what very harmful and threatening behavior a McDonald's employee exhibited towards me this evening.

You know...I have eaten at this very McDonald's off and on since the mid's 60's. I have lived among several nationalities. I am old. Born white. And never have lived above the high-end of the poverty line.

I had not wanted to write all of this to you. I'm tired. This incident wore me out. It was, and is, taxing.

So. What to do, right?

As I have said - I SHOULD HAVE LEFT. IMMEDIATELY.

I was completely stunned and caught off guard. This cannot be real. What is going on up there? Then AT ME.

I do know this is a convulated message to you tonight. However, I knew that if I waited until tomorrow, I would absolutely not waste another minute on the hostility thrown at me. At McDonald's! For ice cream. Oh my gosh.

I would hope to hear from you soon

Sincerely,

Connie Kelly

after attempting to resolve this issue via the online chat and getting nothing in response due to a apparent constant loss of connection for no reason. i had a voucher for spend £25 and save £10, so i decided the place a order .

my issue/complaint is as followed

my mobile online order came to £25.25 , so after discount it showed at payment point i would pay £15.25, i ordered the spicy spanish meal deal, the chicken fiesta meal deal and big mac meal deal and a few cheese burgers . when i went to the drive through to collect this order , i gave them my order number which i believe was rb89, (i collected from the meads roundabout, great westen way swindon, which i had to drive further to get to because when i arrived at my local one , the app where i had to order from said that it was closed even though it was very clearly open , so it wouldnt accept me saying i had arrived, so i changed the location and drove to the next one) they started the give me ice cream which i stated thats not my order, so they looked again and i waited and waited, they gave me a bag and off i drove, when i got home, i realised i had 2 meals missing and i had been charged more. i got charged £17 and 2 meals were missing?! the only reason i made this order was to get the deal, otherwise i wouldnt of even bothered driving all over town to collect it and receive a good deal. i feel completely ripped off and half my family didnt get any food! absolutely disgusted .

I went to the drive-through and I brought a quarter pound with cheese mill with jam with just cheese and mustard my bread on my quarter pounder was very hard that cheese was cold the meat was dry dry the fries were old The date on this was 823 2022 at 8:17 PM I went through the drive-through at East McMillan street Cincinnati OH 45206 I tried to call that number that's on the receipt eat at [protected] and it doesn't work and I tried to call the number at the bottom of the receipt At 5:13

I am very dissatisfied with the service

Quality of food and especially

Disappointed for being charged 1’9 levas about $1 USA

They posted a sign showing the price of ketchup

But they picture showed a medium size plastic container not a tiny ketchup packet

I feel I was ripped off this was a first

Paying for ketchup at McDonald’s

But come on 1$

My Big Mac deal was not cheap about

$12 u s dollars

I don’t know how much leverage McDonald’s

Has over overseas restaurants

But then again the yellow arches

Sincerely yours gouged in varna Bulgaria