McDonald's
Reviews and Complaints

Ihave family that work at the McDonald's restaurants in whitby Ontario. I am appalled at the inhuane treatment of their employees. The managers are on power trips and want to dish out demeaning punishments for the simples violations. How is being sent home early for not being happy enough. However the treatment depends on who you are! There are some employess who seem to coast through like they are at a normal place of employment while the rest are treated like something they scraped of your shoe. Can't complain or life gets worse!
Sad to see a bubbly young person so deflated and miserabe because they hate their job so intensley. We have had witnesses to the foul treatment and they too have been shocked and appalled. I wish I could saymore but I don't want to have them centered out and have life anymore miserable for them. My advice DO NOT work or have your loved ones be subjected to the humiliation and hurt that McDonald's in Whibty dishes out to their employees!

Hi there,
For some time now my self, family and friends have been going to McDonald's restaurant in Aberdare, S.Wales, for week end treats for the kids, coffees and ice creams etc and it comes to a point where it makes you so angry I'm taking the time to write this e-mail to say in all the years of me going to McDonald's from a small child to a 28 year old man with 2 children, has the standard slipped to a level where I'm actually complaining. I can hand on heart say I've never visited that branch and there hasn't been some wrong, same goes for family members and friends, its not a huge restaurant and I don't see how they can get it wrong every time and the much bigger ones that are always rushed off their feet seem to be fine. I'll list some of the problems that we counter the most,
1. Fizzy drinks are flat.
2. Chips are cold
3. Missing parts of the order
4. If you have to wait for a burger they give you the rest of your food then bring out the grill order 5 to 10 mins later when the rest of your food is cold.
5. Milk shake machine never works.
6. Coffee machine never works.
7. They way they pack the food bags the chips are up side down the burgers fall out and have to be rescued. 8. Pancakes are hard
I mean is it really that difficult, McDonald's has been around for ever, I'm a telecommunications engineer and I can see it, how does it escape the attention of the people running this branch. McDonald's has always been my favourite fast food restaurant I travel around in my job a lot and always grab a coffee on the move, only this restaurant we re having these problems, just thought you should know, thanks for taking the time to read this e-mail,
Geraint Moon
[protected]@googlemail.com

On three separate occasions over the past 2 weeks when I have ordered nuggets and asked for sweet and sour sauce, I have not received the sauce.
First time - when I asked the person in drive through for sauce as I did not receive it, I was told that the sauce was in the bag. I told her it wasnt. she said its in there. I said "no its not, thats why im asking for it". she then shoved the sauce into my hand and walked away from the window. no apology, no have a nice day, nothing.
Second time - same situation, did not receive my sauce. I had to park, and go into the store and ask for sauce as it was not put in my order. I was again questioned and told it was in the bag. I said to them "well its not in there, thats why I have parked, come in, and am now asking for sauce. I would not be wasting my time for one little sauce, can I please just have my sauce so I can get to work". and again, it was shoved to me, again no apology for the inconvenience of having gone through drive through and still having to get out of my car, or have a nice day.
third time - same situation again, but this time my partner went in to get the sauce after having gone through drive through and not receiving the sauce. we again parked and he went in to ask for the sauce. the girl proceeded to tell him that she definitely put the sauce in the bag. it was not in the bag, exactly why he is in the store now asking for it.

I find it very unacceptable to pretty much be called a liar on 3 separate occasions at the same store, when it was their mistake everytime. very poor customer service considering I thought the general rule is the customer is always right, especially in this case when we were right. we pay good money for the food and time after time after time, the orders get stuffed up. I understand in busy times mistakes can be made, but the times I have had this happen, it has not been busy. and I dont think its good service to call your customers liars and then treat us like we are inconveniencing you, when actually its the other way around.

After 3 years of swearing I will never ever go to McDonalds again I decided to start my day out pissed right off. I drove through a fricken drive through in Penticton to get 2 egg mcmuffins the price on the drive through is 2 for $4.49. The cleark in the window says that will be $6.20 I said the price is $4.49 on your drive through board they refused to give me the food for the posted price gave my money back and stood there looking ###ed. I guess they eat too my mcnuggets or someting. This is the last time I will ever start my day out pissed off because of McDonalds kiss my you know what ROTTEN RONNIES

I went through the drive thru at my local McDonalds to simply grab some food for my family and myself. When I approached the second window and recieved my food, the order they gave me was not mine. I then asked the clerk for my order and he asked me for the reciept in the bag he gave almost as assuming I was either lying or trying to scam food. I am of aboriginal descent and this kind of behavior is and has taken place at this location before. My taxi is now double what it would be if they had gotten the order right in the first place. During this time the Manager in a white shirt standing back behind the clerk at the window yelled to me to go and wait around the corner while they made my order and would walk it to me when it was done. I said back to her that I was in taxi, and that me having to wait is costing me now triple what it would've been had they simply made my order correct the first time! I then told her "it would'nt be a problem if I was in car and not in a taxi!". Now suddenly the head Mnager as I presume the shouted at me and said" If your going to yell at my employees you can have your ###en money back and never come here again!. I proclaimed that I was insulted and simply mortified with service I was receiving, and for the bad service don't you think I deserve my money back and my food free of charge for this situation?. She then shouted back at me and yelled " heres' your money back your not getting your food it's either your food or your money" when all of a sudden she throws $15.01 at me through the cab wiindow! I was sitting on the passenger side in back of taxi which I believe if I was on the driver side I would've benn hit with the money! I visit this location regularly and spend alot of money. This was by far the most TERRIBLE SERVICE I've ever recieved! I have 6 years in retail and customer service to recognise bad customer service in any sense! Today is June 17th and this event occured at approx. 5:10pm to 5:25pm as that was the time when we left the drive thru in shock. My cabdriver has written me a reciept and stated on it that he would ACT AS MY WITNESS to ensure that this matter is dealt with in my favor being the victim of bad customer service. With that being said I would like to be contacted immediately in regards to this matter at,

Home # [protected] Cell# [protected] or emailed at
[protected]@yahoo.ca

Thank you, my name is Jesse and I will be awaiting your response!

I went inside because the drive thru was backed up around the building. I stood inside for 30 min when I got my food it was cold and I also found snuff I'n my sandwich wrapper. And yes I'm am posative it was chewed snuff. This is so very unexceptable. But Im sure that my money will never effect the business but I wish there was something I could do...i know one thing I will never eat their again nor will my family and if it's up to me my friends. Same on you McDonalds for allowing this I'n you chain of stores...I did take a picture of it also.

On different occasions, I went to McDonald's in Granby and was charged a different price than what was advertised on the signage in the store. Each time I brought it to the cashier's attention. Each time I was told, 'I don't know why it's like that, but the computer--not the sign, is always right!' After being overcharged for the third time in a row, I e-mailed McDonald's corporate headquarters. They very nicely sent a 'canned' response that the franchise owner of this particular store would contact me. After two weeks, I heard from no one, so I wrote again and said that my next e-mail would be to the State of Connecticut as what they were doing was illegal. I finally got a call from the franchisee who said he would be sure to have the signs changed. No 'I'm sorry, ' or anything else! I've stopped going there--the Manager is rude, and I believe they intentionally are ripping people off!

There are too many young immature teens working in Mcdonald's. No one wants to move to take orders, the look of unhappiness upon the faces and not too mention rude and inexperience management skills. I drove to the drive through to get 3 vanilla milk shakes. I was told to drive up and someone would bring them out. I sat there for 5 minutes waiting on 3 Milk Shakes. I went inside and two employees are looking at the machine. No one tell me we are having trouble with it. I politely tell them I need to go and I ewant my money back. The acknowlegement ws very slow. Finally a rude and sassy mouth manager come from the back and says" What seems to be the problem"? A young assistant manager responds that the machine is not working properly. He shows her there is no problem with the machine by placing his finger under the flow of a very yello ice cream substance. Then he turns to me and says"would you like to taste it", after I say, " that does not look the same as before". I finally got my money back but I will not go back in there. My friends and family will not either. The Mcdonald's in Alexander City becomes worse and worse. The manager is a black male with earrings in his ear, just so there is no mistake.

After going grocery shopping i took the family through the Mc Donald's drive through to get something to eat i place my order and payed for it as soon as i reach the second window to receive my order they had told me to go to the waiting bay i was waiting there for 6 minutes when i got out of my car and walk in to see what was happening i spoke to the supervisor on duty and ask what was happening with my order then i received a response that the order is not ready yet where still waiting on the cheese burger's and we will bring it out when its ready i waited 10 minutes for my order while i could see cars going through the drive through with no hold up at all this. To me is not exceptable to call a fast food restaurant to wait 10 minutes for a order to be completed just to receive the order cold anyway and the attitude that i received when i spoke to the supervisor should not be part of the business either.

I feel something should be done about this. To me it is false advertising. It is also a large National Company. It is to do with McCafe. A part of McDonalds.
Big posters behind the counter and on the paper tray mats offer a special deal.
The sign reads Coffee and muffin $5. It is followed by or slice or any bakery item.
I asked for a $5 deal but I’ll have a scone. “Sorry Sir, It doesn’t include a scone. That will cost you 6.90.”
“But it says any bakery item.”
What is a scone if it is not a bakery item?
On its own a coffee costs 3.80.
A slice is 3.50
A Danish is 3.70.or 4.40
A scone is 3.10
In the 5.00 deal I can have a Danish or slice but not a scone which is the cheapest item.
1st. I was wanting the cheapest item.
2nd. The sign did read ANY bakery item.
I feel this should be sorted out.
Thanking you,
Gordon Heyward

PS. This happened at McDonalds in Merivale Christchurch.

I would watch the Mcdonald's commercials and like an idiot I fell for the idea that I could win something. Oh, yeah they have no problem giving away free small pops or small fries, but you just paid $5 for a value meal. Whoopie! So you go back thinking you can get different pieces, especially when you only needed like one for every area, but you always seem to get the same pieces. So you play online. Well that sucks, because you can only play 10 pieces in a day and then the dice never let you go to an empty space you always go to one you have. Of course you can win o free computer game. Who cares! What ticked me off is when I had Park Place and I rolled the dice(I always count my spaces) and I should've landed on Boardwalk and it didn't move me far enough. It shorted me one space. Come on Mcdonald's you guys are ripoffs and tightwods that you can't be honest with your customers AND PAY THEM THEIR TRUE WINNINGS! Ripping people off and losing customers will eventually catch up to them.

My mother was in the drive thru with my three yr old son and had already placed her order when the tornado sirens started going off. She went ahead and payed for her order and was told to pull ahead. She decided to play it safe and parked and took my son inside to seek shelter until the sirens were over. This was right after the devastating tornado had hit Alabama so she wanted to be safe. Two other women also in the drive thru with small children did the same. When the three women and children entered the restaurant the manager and another employee told them they had to leave because it was against their policy to allow anybody in the restaurant after the sirens have started not even their drive thru customers! They left the children to wait it out in their cars. I find this completely immoral and lack of respect for human life. Thank goodness a tornado did not actually touch down or my mother and son would probably not be here and McDonalds would be the reason why!

i dont know who's out there and whether you live in dunedin or not this restraunt needs to be investigated i work there also im continuously harrast by managers im ridiculed if i was to be sick one day and come in the next and have an employer start making fun of me because i was sick its bull ive ben told i should change my lifestyle because i said all i could afford is 10$ towards shoes each week also there health and safety standards arnt correctly follwed food is not wasted when the discard time has passed theyll usually use product till the end of the tray before they throw it out timers are just changed to later time ifr the discard time is found theyll use a bottle of sauce till the suff runs out discard date again not reconized or practiced i also brought up a mager concern about black beetles in the store havent seen any lately but yet no commercial products have ben used or the idea had not bean acknowledged guys bring this place down im sick of coming to work each day and being disrespected for no reason shouted at and ridiculed i work extreamly hard trust me im one of the older workers there ben there 3 years about two of them have put me into chronical depression im afraid to leave as i think the restraunt manager will give bad feed back to the next employer im stuck between a hard place and a rock thanks in advance

me and my friends went to mcdonalds for the day, coming all the way from tonbridge, we stopped at mcdonalds in brighton! we got our food and they got the order wrong so we went and said to the man who took the orders and asked for a refund for the one burger! and he was very rude and wouldnt give the money back and also whilst we asked for it to be refunded my mate was eating his burger and the guy behind the counter snatched his burger and put it in the bin!
so altogether 2 of my friends didnt get there meals and didnt have any money left!

Yours Sincerly
Lauren Gillham
If this issue gets resolved and they agree to give my money back please contact me on [protected]... thanks...x

i was on my way to pick up my granddaughter from school and on my way i thought it would be nice to get her a macdonalds. i pulled into the drive through at the bromborough complex store and sat waiting at the automated machine for someone to take my order. after sitting there for ten mins and realizing i was going to be late for my grandaughter i went in side. inside there was one girl serving absolutley caked in make up who told me the till for the drive through had gone down, i told her maybe someone should have gone out side to let the people know who were waiting she replied with theres not enough people here to be going outside. there was no one at the counter and there was about ten staff behind so i told her i could see plenty of staff. her reply was go away im not serving you i dont like your attitude. excuse the pun i was gob smacked. the manager then served me and i told him that her attitude and her make up flaking off over the food was going to lose him custom. i no for sure i will not be going back, what a horrible person she was.

At our small town, local McDonlads in Walton NY we have a serious problem. A manager that continues to use his position to abuse employess. On one occasion a female employee gave the customer in front of me the wrong sandwich, the customer informed the young lady of her mistake and she couldnt appologize enough. The manager an older man with white hair whos name is only known to me as Don began yelling at the employee and called her a ### in front of all the customers. This manager has also been heard calling a male employee a ###, idiot, stupid and the hardest thing to swallow about this...the young man is actualy severly mentaly challenged and just smiles and walks away he loves working and says nothing to defend himself because he isnt capable to defend or is scared to no longer be able to work there. Ive not been a customer of this local business for some time now, I couldnt stand to see this to continue with nothing being done and in truth i wouldnt trust that my food wouldnt be tampered with if i were to complain. I was infomred that complaints have gone to the district manager and still no change in the situation. At this point several customers that live local have decided to no longer frequent this esablishment due to this situation and it seems even corporate does nothing to stop the abuse of their employees. I have no direct knowlege that COPORATE knows of this situation so this is COPORATES wake up call. You have a manager that is abusing your other employees and he has no fear of doing this in front of customers and no fear of any action being brought against him . I wonder how long it is going to take before one or several people file a suit against this chain because of this... video cameras are all over, this manager should be aware of this.