McDonald's
Reviews and Complaints

I ordered the following items from the Mobil El Narges drive thru branch, New cairo, Egypt at 13:59 with order number: 1849, branch number: 1480215
2 double quarter pounder combo large (milkshake strawberry and blue fizz as drinks)
2 big mac chicken spicy sandwiches
2 double cheeseburger sandwiches

Only to find out when I got back home that the order was all mistaken:
2 single quarter pounder instead of double
2 regular big mac chicken sandwiches instead of spicy
1 double cheeseburger instead of 2

So I called the hotline 19991 and waited for 13 minutes on hold and then the agent told me to wait till she calls the store and give me a call back to resolve the issue I waited for an hour and no one called so I called the hotline again and waited for another 8 minutes for the agent to take the call only to tell me that there's nothing to be done by replacing my order and I said that I disagree and I want my money back and I dont want another order and I will file a complain and he said ok do whatever you want as if like he doesn't care, till this moment I have received no calls, no replacement order and no money back either, Nothing was done to resolve my issue keeping in mind that no one reviewed the order with me at the branch and the order was cold too so I decided to go back to the branch to return the order myself

Hi everyone,

I'm writing in regards to an incident that occurred last night at the McDonlads in Cannington. I had ordered a family box, a cheeseburger and a large fries and coke. When I received my order one large fries was missing.

I went into the store with my receipt and kindly told one of the workers that I was missing a large fries. She was so sweet and told the worker who put my order together that she had missed a large fries. She then looked at me and said "why don't you f*** off." The workers that heard just laughed and joked about it. I was shocked and at a loss for words. I didn't respond to her because I know that working in the food industry can be difficult at times. I then received my large fries and went on my way.

I'm at a crossroads because I'm not sure what I should do with this and I don't want another customer to get the same treatment that I received from that one employee. It's just really disheartening experiencing something like this when I was nothing but nice.

With Coronavirus, I understand shutting down your Dining Areas. BUT my husband and thousands of other Truckers are being Denied Service at your Drive Thru's because they are not in a vehicle! These Drivers are out there working their butts off for the American people & hauling YOUR loads to your Restuarants, but yet you REFUSE to feed them! Maybe they should stop hauling your loads! Called your Complaint Hotline and was told there is nothijng to be done & your NOT going to even try to fix this problem. Shane on you after all they do for you, so you can make millions!

Attempted to use the McDonalds app and my order could not be processed. Went to the Kaneohe location and attempted to order through the skip the line kiosk which took my order, but did not allow me to pay by credit card.

Please remedy these issues.

Upon getting home we noticed that we were also missing a 20 piece chicken nuggets that we paid for. Please do your best to rectify this situation.

I and my wife visited circular quay ( Gate way) McDonald on 23/1/20 around 7pm and ordered 2 Mcveggie burgers.
Instead of Mcveggie we were served Chicken burgers.
After few bites I suspected that the burger doesn't taste like vegetables.
We approached the counter staff to advise that the burgers we have don't seem to be veggie burger and if we could see the manager.
At first instance the staff ( name provided in my first contact on 25/1) commented " you are not getting a free burger". I said we Don't want burger. I want to see the manager.
Finally the manager came and grudgingly said sorry.
Both myself and my wife are pure vegetarian and don't eat any kind of meat or sea food. INFACT EATING MEAT IS AGAINST MY RELIGIOUS BELIEF.
Few days after my contact I received a call and on 4/2 a note from Mr Koirala .
We both are very distressed with the knowledge that we have eaten meat against our religious belief and the experience is still fresh making us conscious every time we eat out.
Violation of our religious belief has hurt us and affecting us psychologically.

I love my coffee! And usually I'm a Tim Hortons or Starbucks girl. But my boss said McDonald's was having a dollar any size coffee special and that it was Tims old coffee. So I took advantage and ordered a coffee. I then got busy with clients and didn't think much of my lips feeling big. On my drive home I looked in the mirror to check my makeup before a date and noticed my lips were huge! I popped a allergy pill and started feeling relief. I went in to Starbucks where I had a coffee and everything was fine. Next day my clients no showed so I decided to grab another McDonald's coffee cause I was going home where my brother was and where I would just be working on my drawings for next day clients. I checked my lips prior to drinking the coffee and they were normal. I took one sip and instantly my lips swelled up. So I don't know if it's something in the to go cups or the coffee but I'm allergic to something so I don't get drinks from McDonald's now.