McDonald's
Reviews and Complaints

We visited McDonalds 10403 in Hazlehurst, MS store #10403. Placed an order for an Eggwhite delight. My husband ate a couple bites of the sandwich and began to feel nauseated. He took another bite and to his surprise bit into yolk. My husband is allergic to EGGS! This was a horrible experience. I returned the sandwich to the counter and showed the crew members. Toya was on duty and did apologize. Showed it to the cook and another sandwich was made. We ordered sandwich with a sausage and not Canadian bacon previously. We left with our new sandwich only to find out again the order was wrong. This was the regular sandwich and not the special order we requested. This may not sound relevant to whomever is reading this letter this far, but we were from Chicago and traveling by car heading home. The trip was extended due to the illness from the EGG! My husband is a cancer patient and his condition is extremely fragile. He also had recent eye surgery and the projectile vomiting further aggravated this condition. I am very disappointed. I did get the receipt. Resolution... not sure at this time, however there has been medical attention
Michael and Julie Young
[protected]
12523 82nd Ave
Palos Park, IL 60464

this was supposed to be a double quarter pounder extra value meal. cost almost 8 dollars and was cold and the burger was so burned it just went in the trash, I dont know what it is with the mcdonalds in dalton ga, but i've tried 2 different locations in a week and both were so sorry i could'nt eat the food, I think maybe i should find a new fast food place, as I eat out several times a week, but this crap is unfit for human consumption !

February 23, 2018
McDonald's #F34576
[protected]
Daytime Mgr. Ruby
It was after midnight. I pulled into the drive thru and order an egg mcmuffin meal with a small orange juice. The person taking the order kept repeating sausage biscuit. I corrected the person taking the order several times until he told me to pull up to the first window. I paid. When I picked up my order I pulled off heading home. About halfway home I discovered that I was not given an egg mcmuffin, but a biscuit with a piece of chicken on it, that was it. Nothing but a biscuit and the chicken. Since I was several miles away by now and hungry I decided to just suck it up and eat the biscuit and chicken. When I bit into it I discovered the was literally hard as a rock. I mean really as hard as a rock. I turned my car around and returns several miles to the restaurant. When I confronted the employee behind the counter I pointed out that not only was my order wrong, it was inedible. I demonstrated by banging the biscuit on the counter. When the biscuit indeed sounded like a rock hitting against the stainless steel counter, the cashier laughed. I asked for the manager. I explained what had happened and he offered to make me a fresh egg mcmuffin, but by now I was livid and demanded my money back. He told me that as night Mgr, he could not return my money, that I would have to return in the morning to speak with the day Mgr. We argued a minute and I left. I returned the next morning and presented my case to the day Mgr., Ruby. Ruby apologized and refunded my money and said the night Mgr should have and could have given my money back. I asked to be reimbursed for the ten mile round trip to come back, she refused. I was tired of arguing. That is why I am contacting you today.

Ordered fish sandwich and iced tea. Opened lid to.iced tea and found lemons with mold on them. The employee had to of been blind not to of seen the condition the lemons were in. including a picture along with the receipt of purchase. They did give me back my dollar, but to me that just wasn't justified in serving someone something in that condition. Lots of people don't take the lids off their drinks before drinking. only reason I did was to add more spenda. Makes you wonder exactly the quality of food yuou are receiving from this store. Why would a company hire employees thst would serve someone something that could of made them sick. Mold is.a form of.penicillin and I am allergic to penicillin. This could of been a life threatening result for myself.

Today around 8:50 am I stopped at the local Mc Donald in Rockville Crabbs Branch Way to get a coffee and an apple pie. Now I want to pit out that this is a kind of daily habit for me because my work location is very close to the McD and very convenient to me. However, today after 20-30 minutes I ate the apple pie and drank the coffee I had a terrible stomach pain that I have never experienced before! My belly was on fire . I was in my workroom and tried to hide my sickness but then two colleagues saw me very pale . I was actually fainting and they helped me to reach a chair. The pain was not going away but I am pretty healthy and opiate to get medicine . I asked a cup of water and started to massage my belly. After another 20 minutes I was starting worrying because there were not improvements and even sitting down I was having low blood pressure.
The I vomited twice and things went slowly getting better even though there was still a "little fire:" in my belly.
My employer (Mrs. Robin Wolff Depot Manager) asked me to leave the job for today and I got home but before going to rest in the bed (feeling better than this morning) I wanted to let you know what happened to me and that I am very positive that something was wrong with the food got from your restaurant . Please be aware that first, I did not eat anything before that coffee and apple pie, secondly, I am an healthy person doing sports etc. and (thanks God) rarely I get sick!
Looking forward to your reply
Regards
Mauro Ceschin [protected]
[protected]@yahoo.com

After the recent campaign, I decided at 54 yrs old to give it a go
I chose not to go with the jnr or the mega but the Big Mac as I remembered and much loved
To my disappointment, from the Macclesfield drive through it was stone cold, not being able to take it back as I was on my way through felt compelled to vent my anger, not sure I will be going back in a hurry
Sorry
David

I just seen a video on Facebook where a man from Myrtle Beach bought a homeless man a meal and they were both politely eating until being asked to leave. Police were called and they were removed. I would like to know what was done about this matter. I eat at McDonalds probably once a week and routinely stop through for drinks in my daily travels. I know I live in a completely different state than this was done at and each one is individually owned because of them being a franchise. However I do not want to continue to bring my family to a place where Charity from others is discouraged. I could understand if the person was causing trouble or begging for money. I also understand McDonalds is a large corporation. However I am making a stand and will not be back to a McDonalds until I feel satisfied that this was addressed. As a business owner I understand the rules of HR and know there are some things that can not be discussed. However I also know that you can be creative in your response and ensure me that things were in deed addressed properly. Until that time McDonalds has lost one family of four as customers for life until I am satisfied this was addressed properly. Please know this is probably the first time I have taken time out of busy day to address a social media posting. I feel this is something that is truly against your values as a Corporation. If it is not then I feel I have made a good stance for my children to see and will be happy I have decided to eat elsewhere.

Dear MC. Donald team,
I am rarely taking time to go to those kind of site to lounge such a complain however I think is important for you guys to know what happening in your premises (MC Donald Saint Catherine road Montreal)
Was experiencing your restaurant on Saturday 3 of March at around 8 pm with my wife and my 2 kids.
While reaching your the restaurant the place was relatively busy but not overloaded. we proceed for our order and now thing turn sour:
1) Coke or other fizzy drink not available
2) No tray given during evening service as per company procedures
3) 2 time issue with my order and asked me please to keep quiet as the manager will terminate him.
4) Restaurant was so dirty
5) Tables were full of cups, chips, papers, dirt...
6) Asked for help they nicely tell me off (if you see what I mean)
7) Drinks area was a disaster
8) Toilet look like a bus station public toilet.
Was so frustrated so I took myself the sanitise and asked for tissue and clean my table as wanted my kids to have a clean meal.
We travel allover the world and our kids love your brand however a experiences like that in Canada could not happen.
Thank you to revert back, I can tell you want I want as a refund as first of all I do not want another guest to experiences that but to retained a guest like us I am sure your are all professional enough to react.
Sincerely
Carriapen Percy
6891 lemieux
H3W2V7
Montreal Quebec
Canada

I ordered from the mcdonalds on the app and waited almost an hour only to find out by a delivery guy dripping someone else's order that it isn't my order. The guy claims that someone called me several times but nothing came my way as I showed him my call log and then I gave him my number and his call came through.

I have been waiting on food for almost an hour .
I'm disappointed in the service .

2/15/18 manager was trying to reach me in reference to my survey gave poor service across the board cook scratching beard an face while making food where's beard cover! Nasty! Was sent email in response sent back my address its march 3, 2018. Still no coupons?! Doesnt seem to me as if they care! Cant be to busy to address and stamp an envelope, shows you dont care work in the area lots of employees go there not always coming back happy ill have to post my experience on break room board😒

My bun was semi hard and my fries tasted a little old. The young man who delivered our food didn't even smile or say a word. I asked him to bring me a large cup because they forgot to put one on the tray and I felt it was bother for him. This McDonalds is by my house and I have no problems with the morning crew but the service for the afternoon crew isn't so good. I am not a complainer at all but for the prices we are paying now I think a fresh bun and fries isn't asking for to much.

I visited a McDonald's restaurant on Feb. 24, 2018, and bought a meal with a Mcchicken, fries, and a drink, and another meal with a piece chicken nougats, fries, and a drink. The total of this meal came out to 15.20 Euro, which is 18.75 dollars. I placed this order on one of the electronic machines in the restaurant, and my card got declined two times. Then, my friend who I was with tried to use his card instead, and his card got declined. Then we were brought up to the counter where we were told we still had to pay, so I used my card again, and my card was then accepted and the payment went through. I still have my receipt to prove the transaction. Now, looking at mine and my friend's credit card bills, I have been charged THREE times for this meal, and my friend has been charged ONCE. That is a total of FOUR times that there were charges incurred as a result of this McDonald's broken ordering machine, and then the employee not knowing how to fix it. In total, that is 60.80 Euro (75 Dollars) that my friend and I have been charged. This is absolutely ridiculous, and these extra charges must be removed immediately. I specifically went to your restaurant because I cannot afford a very expensive meal, so do whatever you need to do to remove these charges because I am not paying for them. This is hands down the worst experiences I've had at a McDonald's, and it is unacceptable.

This is the 2nd time I have sent you a complaint on this certain location. I told you the first time that I would never be back. I gradually after some time passed started going back with full regret! Your manager is very rude to the employees and to the customers! One morning I ordered 4 egg and sausage mcgriddles and come out the drive with only a burrito. I took it back and didn't say anything other than that's ok it happens. Today I ordered a big grand big mac meal. Come out of the drive with everything I thought until I opened the box. It was some kind of bacon cheese burger with fried onions. I was just going to eat it but thought to myself, "today is my birthday and I am going to have what I ordered." so, I went back. The manager started sneering at the employee and told her just look what y'all are doing - just want you to see for yourself. I told her that this was the last time that I would be back that my order gets screwed up on a regular basis. I also told her that it was "b[censor]t". She says, "ok and yes it is." then she proceeds to tell the lady, "now I am being cussed at thanks a lot" in front everyone. Really? It was a mistake yes but to sneer at your people? Come on. Maybe everyone is having a bad day but dang. Customer service just craps! Done! I will be going to idabel mcdonalds for now on!

I witnessed a worker drop the chip server on the floor to pick it back up and start serving chips with it ...
I ordered a family box for $19:95
I ordered 2 big Macs 2 cheese burgers to receive 4 cheese burgers it is supposed to come with a 2 the family chips it came with 4 small chips which were about half full, dripping oil and cold . I would appreciate it of my problem was rectified as I spend a lot of money there, and I'd be keeping a good eye on what Ur staff do with the utensils

A lady named Patricia pushed an employee for getting my order right but i said it was wrong because the order taking lady took it wrong. He kindly said he was going to make it but while he was doing it the lady yelled and pushed him because he was supposedly wrong. This is not the attitude a person should take especially the way she did. I dont know how the rest of the night for the guy went and I feel really bad.

[protected] store in 11990 sw 8st I going by drive thru x years breakfast time great team .I went saturday afternoon around 4 :00 pm I went to cashier do a orden he tell me I have to do in screen is mandatory I say is empty store I dont like use screen she tell me manager regulations o no service I speak with manager in that moment she say only I have service is do by screen is new reg by mc donalds . I ask she dont care to lost customer is she say nothing cant do screen o go. I left when to BK. Good customer services face to face w a person no computer . I REALLY dont understand screen orden is mandatoryi work x a company customer services and clients have to be #1

On 2/18/2018 at 540pm I went to my local mcdonalds (#3397). While I was there, approximately 30 minutes waiting for my food, I witnessed a worker taking a dirty trash can from under the front counter, set it on the front counter beside the registers, pull out the dirty bag (I have a picture of this), put in a clean one, set it back under and then pick up a togo order and hand it to a customer. He did not wash his hand or the counter. The cashier took our money, then handles the fries and other foods without washing her hands! There were at least 4 food mix ups while I was waiting. I was so disgusted I threw my food in the trash and went to wendy's. I wouldn't even give that mess to a beggar. This is totally ridiculous!

On Feb.19 I stopped at the MacDonald's in Bolivar TN 38008 and ordered a med. Mocha Frappe and paid my $3.50 at the first window. There were two cars in front of me. The first car moved fairly quickly. The second car took forever. I waited for at least 10 min. Or more in line for this car to receive their order and then waited some more as they were handed a second order. When I finally got to this window there was no one there. I finally got out of my car and knocked on the window, there was a person with a pencil and pad in her hand checking something and she completely ignored me. Finally someone opened the window and I told them I had been in line for well over 10 min. By this time. She said to me "don"t holler at me I just came on duty." I apologized and asked to talk to the manager who happen to be the same women with the pad and pencil when I knocked on the window the first time, she heard the whole conversation and still did nothing. By this time I was so angry I said "forget it" and drove off without my order or my $3.50. This McDonald's is known for poor and slow service. I know you could care less but I will be going to Burger King in the future.
Margaret Bennett
[protected]@gmail.com

I don't often get on social media to complain about a business but I think today was "the straw that broke the camels back" with Stanford McDonalds restaurant! I have been going there almost daily since they came to Stanford but over the past several months I've noticed that there service has been going downhill! Don't know what has changed with the management but LACK OF ATTENTION toward their customers and the product they are producing has declined! I have noticed that when you order through the drive-thru and sitting several minutes before finally getting to the pick-up window then you most always are told to "pull up" and we will bring your food out to you and then almost immediately when you finally park your food is brought out! In the meantime You food they have given is becoming cold! Today I ordered breakfast and an iced coffee. I was given my food and told to pull-up and my coffee would be brought to me! I ask the attendant at the window if she could dispose of another McDonalds cup for me and was hatefully told she was not allowed to but there was a trash can "on the other side of the building"! I'm in my car driving through the drive-thru? After pulling up for my coffee a manager brought it out and as I tried to express my displeasure with there service she told me to have a good day and turned and walked off! This was totally VERY RUDE of a "manager" and totally unacceptable! That manager had no personality or willingness to help solve the problem! I have experienced several problems over the past few months! Getting home with food that I did not order is one of the biggest problem! I have been trying to check my food when I receive to make sure it is correct and told to pull on up there are people behind me!
I think this will be my last trip to Stanford McDs for a while! Obviously neither employees nor the management no longer are concerned about the satisfaction of their customers! We have other restaurants that I'm sure would be glad to have my business!
If anyone else has experienced problems with Stanford McDs lately I would be interested if you have successfully solved the problem?