MCNA Dental Plans
Reviews and Complaints

MCNA Dental plan promissed a *** Gift Card as sign up bonus. I enrolled 2 accounts with them, and received 2 gift cards on Jan 2022. Due to their system glitch, both gift cards won't work. I contacted MCNA several times to fix the issue, but they couldn't. On Jan 25th, 2022, they told me that replacement cards will be sent. Cards didn't arrive after 30 days, so I contacted MCNA. MCNA told me that they are still processing. So, I waited more till now, Apr 13, 2022. MCNA now telling me that they can't send me replacement cards. So, I asked exactly this. "So, MCNA lured me with sign up bonus to open the account, and they are not going to give it once account is opened?" MCNA representative said, Yes. And, he felt sorry but he can't do anything to help me. This is scam. They wasted my time, and caused enormous stress. They need to fulfill their promise. MCNA acct are: *** and ***.

My complaint is that you say in writing that you have dental providers in *** for oral dentistry and oral surgery as you represent united healthcare as a third party and *** and as that you are bound to comply with *** as united healthcare for medicaids benefits. The list of providers and dentists you have on your website are false and fraudulent...you provide no dentists and no surgeons. You have no contracts with dentists and nobody will take your insurance. I have tried repeated attempts for service and you cl as I'm if cannot provide service one out of network will be provided but you refuse to follow on that claim written we n in your handbook provided to me by you by mail. You claim to be working on it but I receive only follow up calls stating your working on it with no results. *** is the employee who leaves messages. *** resolution in the matter is they will not extend your contract in 2023. I believe this insurance to be fraud.

My daughter is a member of the *** MCNA dental program. Twice now *** has denied 2 separate claims sent by my daughter's primary provider to proceed with treatment. The first reason for denial was an "incorrect" tooth number on 2 separate teeth that need extractions. The dental provider submitted a new claim, and it was also denied because my daughter is in between a certain age range and needs a sealant on this tooth, and the dental radiographs are not labeled L or R, and they want a better x-ray. They are just wasting my time now, and it's apparent that they don't care for their members as they advertise. It's advertised on their website that extractions are covered when medically necessary, but that's a lie apparently. Why would a dentist apply sealant to a tooth with chunks missing out of it? That's insane. Also, I never received an ID card even after sitting on hold for 25 minutes, so I could request one, only to speak to someone with a heavy foreign accent that was difficult to understand. I want MCNA to stop wasting my time, approve the claims submitted, and offer the type of care they advertise. I think I will be filing a complaint with the *** as well.