Meaningful Beauty
Reviews and Complaints

I have been a customer for several years now, and have auto ship on my orders. Supposedly they have a label created for my latest shipment on October 24, but the postal service has never received the package. When I go online to connect with Customer Service, the chat is no available, and the only number to call is getting a reorder (fast beep). I don't know if they are having issues, or have gone out of business, but I have been charged for an order that is going nowhere.

Well I'm finally able to purchase meaningful beauty facial set I got the age recovery night cream that anti-aged day cream the lifting eye cream the skin softener cleanser in the youth activating melon serum altogether over 60 bucks well the night cream it's not even full of the cream it's half empty and I just opened the product and half of it's already gone the cleansing skin softener that's not all the way full it's about 3/4 of the way which is kind of ridiculous I can't open the youth activating melon serum but my guess is it's probably not even full all the way the other two seem to be okay can't tell and like I said I'm just now able to afford it and been wanting to try it for years and very disappointed I have pictures of the night cream you can't really tell with the cleanser so I didn't take any pictures of that looking down in the bottle you can't tell with the picture please I beg of you fix this problem again I can barely afford to buy it but I've been wanting to try it and now I'm getting half empty product

I bought the intro kit and unknowingly subscribed. When I was charged for the next shipment, I cancelled the subscription. After two payments of $108, now I get a bill for $213! Customer service said I won’t be receiving more products and still owe the $213. $430 for one shipment of sample sizes and one more shipment? They are not honest in the advertisements about how much the product costs. This company traps you. I like the products don’t get me wrong but had I known how much this was going to cost me I’d have passed on it. I have no choice but to pay it so much credit won’t be affected.

A most disreputable company... Cindy Crawford should be class-action sued ... I ordered a trial of several lotions for approx. $60. The next thing I know, my credit card is charged an additional $80.88 and a "membership" package is being sent, which I NEVER AUTHORIZED. It took me TWO MONTHS to get that amount credited back. They first wanted me to PAY to return it. Then when it got the merchandise back, the company deducted $20 for the return label! A helpful customer service rep finally credited that amount back, but I had to stress over the situation for weeks on end. In brief, Meaningful Beauty (what a joke for a name) earned interest on MY MONEY while pretending I ordered a membership of these useless products. The best thing about them is the packaging, which is basically what you pay for because you get very little of some very questionable lotions. Avoid this company at all costs (and I mean COSTS)!

Hung up after 45 minutes several times and I was within open hours at different times. The products may deliver but customer service does not. As I was ordering on July 13th I kept getting duplicate screens and when I thought I completed the transaction I was prompted for 20% off of 5 piece kit but I bought the 7 piece one so never saw an end to the transaction. Of course I ended up with 2 transactions and need to cancel the smaller one. Have not received both packages yet. Is there not an email address to request a cancellation or any other attention to our accounts? What about returns, how is that done? Why don't you take call backs in the order in which they are received? Is there only one call center and 800 #? I wonder if your center has been affected by Covid drop off and is just not staffed appropriately for your daily calls. If so, I am sorry but there should be some other alternate assistance for your customers.

Originally opted to buy the starter kit as a Mothers day gift. Paid by Visa and received the kit. My wife decided she was not interested and we called and tried to cancel. The whole time MB tried to sell us more products and we declined. Eventually we were told out account was cancelled. The following month we received a package from MB again and I called MB stating we had cancelled the product and since we were billed, wanted a refund. We were told to return the package and a refund would be issued. Didn't happen. I took the existing package to UPS, sent it back at a cost of $13 dollars plus and no refund. Having called several times, given the run around several times I took matters into my own hands. I contacted my card company and filed a fraud complaint... They refunded two payments, issued a new card (it seems MB will keep taking your money). Shouldn't be so hard to deal with MB. Buyer beware, you will regret dealing with this company... I will file a complaint with the BBB!

I received a starter kit back in March of this year and experienced an allergic reaction. I called to report incident to customer service and cancelled my future order. I now have as of today 4/19/2022 noticed a charge in my bank account for a new shipment. I would like for my back to be reimbursed for the charge today alone with the charge back in March

I bought this product one time in February 2022 to give a try, I never signed up for a subscription or anything like that. The next month in March my card was charged again so I called them and spoke with a Justin on March 10th he told me that the company automatically signs you up for a subscription but he would refund me and cancel it. Never got a refund from them I had to file a claim for a dispute. However the next month in April they charged my card again after telling me it was canceled. This is a scam company stay away from them.

i ordered meaningful beauty back in the spring, a month later was charged again unaware i would be sent another automatically, i called customer service to cancel membership and talked with a guy named Sam, he told me they would return my
money and that another shipment had been shipped out and when i received it to take it to the post office and have them return it and in good faith i did and have the receipt from the post office and a month later started getting. liked for 200.00 was never told i owed any money and now they have sent me to a collection agency and now they have doubled it to 400.00. i would have never agreed to get automatic shipments ever, this is the worse mess i have ever been in and will never again, i'm a senior citizen and that is half of my social security check

I cancelled and you keep sending me stuff I want it to stop and I want my money back and not to be charged I didn't send for this box I already put a cancellation in and I don't have the money to pay to mail back and I want to and will find away to I need my rent money back I think it's not far at all I have to pay to mail back to u even when I put a cancellation in.

I placed my first order in June 2020. After receiving the product I used lifting eye cream and had terrible side effect, such as swollen eyes. Had to go to the doctor and receive very expensive treatment for inflammation and cysts in my eyes. I had treatment for 6 month and still experiencing issues with my eyes.
On September 14, Meaningful Beauty charged me money and sent me one more package which was refused and sent back because of the issues and irritations developed. Since than they keep sending me the bill for not received product. I am planing to contact my lawer and file lawsuit against the company with all proof and pictures.

They are charging me every month for $75- $85: a month since August 2021& still charging me & its Dec.2021! I ve tried Cancel monthly pmts thru Paypal that pays them &to gey my money back for all this supposemy product that im receiving NOTHING FROM THEM & GET HIGHLY MONTHLY Charges for priduct NEVER GOT OR GETTING! but Paypal says i need CONTACT the MERCHANT..I have NOT RECEIVED ANY OF THERE PRODUCTS AT ALL!

I chatted with their customer service in October 2021 and told them I wanted to cancel my subscription. They told me they would and that I would not have any more charges. I received another charge today. I called customer service and they said my account was still active and that they could not cancel my subscription until I received the next shipment. That is a terrible solution I have been charged over 300.00 that I did not want. When I received the last box and called in they did not tell me I could return for a full refund. I still have the unopened box. I want my account cancelled and charges refunded.

When I ordered, it was an introductory shipment for $53.95.
It turns out this same charge will repeat for 2 more months!
I would never have ordered, knowing that.
I can't afford to be charged again. I'm on a very low and set income.
Wasn't made aware when I ordered that there would be additional charges!
Fraud advertising!

On 7/12/20 I reached out via chat and informed about my order status that was placed on 6/26/20. I never received and was told it would be shipped out for replacement. On 9/28/20 I reached out again and was told they see the replacement was put on hold by mistake. It would be shipped out that day and I should receive it within 5 to 7 business days. On 11/3/20, I reached out again with the same response and apologies. I was then told the order had been on hold for 2 months and guaranteed it would be shipped that day. Then again for the last and final time on 1/14/21 I reached out and was told if I never received the order, I should've inquired on it within 2 weeks ( which I did ) and was told it would be reshipped. He ( Christopher ) then stated I could've returned the product for a full refund if I hadn't waited so long! Now I've received a collections notice for $104.87 for the remaining balance owed. I've even paid over $50 for the product I still never received.

I have been waiting for my order for over 2 weeks. When I finally called again and got someone again in the Philippines, I was told my order had arrived on Dec 29th. I never received. My home is 900' from my mailbox and evidently it was stolen. I always request for my packages to be left at my back mudroom door. I was told the package would be expedited to arrive in a couple of days. Then was told the State of Georgia does not have expedited mail which is a bunch of bull. Then told my package would arrive within 2 weeks.

On the recording awaiting the incompetent Meaningful Beauty customer service, the recording says buy another product for $8 per month. When I inquired about this offer, I was told it was no longer available which IS FALSE ADVERTISING.

I need someone in the United States to call me now at [protected]. I lived in the Philippines so I can recognize the accents. Very incompetent customer service.

Colette Devine
17080 Birmingham Highway
Alpharetta, GA 30004

I ask for a product that would help me with dark and puffiness underneath my eyes. Unfortunately, the customer service representative from Meaningful Beauty recommends dark spot correcting treatment. Which she said would correct my problem.I explained to her I have no wrinkles or sun spots on my face she explained to me this product is perfect for underneath the eyes. I asked for the manager to make sure I was ordering the correct product and she told me the product I purchased would not help my problem area and she gave me no resolution. Don't believe what anyone from the company says they do not know what their products are used for and don't waste your money purchasing them!

I was ship the package back in march and received it and when I did the invoice said this is not a payment I didn't have a balance. They have my credit card information and charged it it was $207 for a 7 piece kit. I received a letter yesterday stating that I owed $138. Customer service was very rude and very unprofessional. They said they shipped it out because my credit card did it go through. 1 that is the wrong price + 2 she could not tell me why I haven't received a statement before now. I know meaningful beauty does not ship out anything until it's paid for. This is a scam i'm a single mom and I told them I wasn't paying it because I don't owe them anything. I would not get wrapped up with these people if I were you.

I cancelled meaningful beauty products in February 2018. A shipment was sent out in August 2018. I received and returned it the same day. I called and canceled. I explained that I could not afford this product to please do not send me anymore. They still sent it to me. Product was returned. Box was not even opened. I am still being billed for it. I was told they did not receive it. Now they want me to pay for a product that I didn't even open up, it was sent back.

Received promotional offer of products and in only a few short days decided not to use their auto ship. I've just sent my 2nd request to cancel the auto ship and any future deliveries and they are not responding. As a result, I will not even consider any further purchases from this company. Customer service is as important as a quality product. This company is severely lacking in this area. I will continue to do whatever it takes till I get results, but I am done with this company.