Menu
For Business Write a review File a complaint
MegaBus Customer Service Phone, Email, Contacts

MegaBus
Reviews and Complaints

www.megabus.com

Learn how the rating is calculated

1.2 1 Review 362 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MegaBus Complaints 362

ComplaintsBoard
L
8:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MegaBus stranded passengers

On 1-4-09 our son had a reservation to take the Megabus from Milwaukee to Minneapolis. When the bus arrived, the driver got off and said he could not take any more luggage, he said he did not have room. After arguing with waiting passengers (mostly college-age students & parents) for about 15-20 minutes he supposedly called his dispatcher. He claimed another bus was on its way and then he left, stranding about 15 customers in a parking lot in the cold. We tried calling the local phone number for Coach USA (Megabus is a subsidiary, and there is no phone listing in the book for Megabus) and the phone rang off the hook. We waited for an hour for another bus to arrive and then gave up. We ended up making other arrangements to get our son back to college.

Read full review of MegaBus
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
2:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a 5:30 pm reservation for a New York-to-Boston bus trip on Friday (August 1, 2008). I arrived at the Megabus' stop at 4:30 pm. There was a bus waiting and there were seats still available. Therefore, I asked the supervisor if I could take the 4:30 bus and he did not allow. A couple of minutes later, a girl arrived at the bus stop with a 6:30 pm...

Read full review of MegaBus and 24 comments

MegaBus Reviews 0

Looks like MegaBus has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent MegaBus, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About MegaBus

Screenshot MegaBus
MegaBus is a budget intercity bus service offering travel options across North America. With a schedule-based system, it provides point-to-point bus transportation to major cities and university campuses. Amenities include Wi-Fi, at-seat power outlets, and reserved seating options.
How to file a complaint about MegaBus?

Here is a guide on how to file a complaint against MegaBus on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with MegaBus in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against MegaBus on ComplaintsBoard.com.

Overview of MegaBus complaint handling

MegaBus reviews first appeared on Complaints Board on Aug 4, 2008. The latest review A Mix of Experiences: Unveiling the Journey with Megabus.com was posted on May 16, 2024. The latest complaint Lost bag was resolved on Oct 11, 2023. MegaBus has an average consumer rating of 1 stars from 363 reviews. MegaBus has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
4911 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MegaBus Contacts

  2. MegaBus phone numbers
    +44 141 352 4444
    +44 141 352 4444
    Click up if you have successfully reached MegaBus by calling +44 141 352 4444 phone number 2 2 users reported that they have successfully reached MegaBus by calling +44 141 352 4444 phone number Click down if you have unsuccessfully reached MegaBus by calling +44 141 352 4444 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +44 141 352 4444 phone number
    100%
    Confidence score
    United Kingdom
    +1 (908) 282-7420
    +1 (908) 282-7420
    Click up if you have successfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (908) 282-7420 phone number Click down if you have unsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone number
    United States
    +1 (866) 488-4452
    +1 (866) 488-4452
    Click up if you have successfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (866) 488-4452 phone number Click down if you have unsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone number
    Canada
    More phone numbers
  3. MegaBus emails
  4. MegaBus address
    Buchanan Bus Station, Killermont, Glasgow, Scotland, Strathclyde, G23NW, United Kingdom
  5. MegaBus social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all MegaBus contacts
MegaBus Category
MegaBus is ranked 8 among 34 companies in the Bus and Rail category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.