Greyhound Lines
Reviews and Complaints

I was on a bus from Nashville to Texarkana, Route US0601 on October 31, 2014, with two drivers. Driver A announced on the PA system that we would be stopping at Jackson, TN, but we would not be going inside the store there. She announced that we could have three minutes to smoke before we leave. Then, off the PA system, I heard her tell driver B, I had a disagreement with the store there, and do not want the passengers to spend any money there. There was one passenger who disembarked, and one who got on. As their luggage was being placed, driver B said that there were passengers who went inside the store, and Driver A told everyone to get on board, because we would be leaving these passengers behind. We all got on board except the two adults and one infant who were in the store. We began pulling out and the male adult ran to the bus and pounded on the side of it as she sped away, but the driver merely said, "I told them not to go in the store, I have a schedule to keep!" I explained that I believe that the couple had gone inside the store to get milk for their baby's bottle. One passenger came up front and told the driver, "You left my brother behind." The driver said, "Get your A$$ in your seat or I will put you out right here on the side of the road!" We proceeded to Memphis.
When we got to Memphis, the driver announced that everyone must get off the bus because the bus would be cleaned and serviced which would take one hour! She could not spare 15 seconds to allow the couple to board, but could take an hour to service the bus!
Shortly, the couple arrived by private auto. The couple spoke only Spanish, and did not understand the order not to go inside the store.
The drivers were both very rude and left everyone feeling very uncomfortable. Not only did we have to wait for an hour to get the bus serviced, but we had to sit for 6 more hours to wait for Greyhound to find us a driver to take over the bus.
I have 5 years experience as a charter bus driver and have never experienced or heard of such rude behavior

Personal will thief your luggage because they know the company wont help the customer at all. the only reason I don't have my luggage is because the company did not help at all to get it back. i called them as soon as the bus left with my bag and i said how the bag looks in what bus it is etc. and yet my bag is still lost nobody has taken no responsibility or nobody has even tried to get it back. worst company ever they really don't care for their customers belongings or safety

On Monday, July 1, 2024, I had the worst experience ever with Greyhound the driver on the Georgia road was horrible, and The driver whose name I didn't get was the rudest driver ever. She yelled at the riders and got in someone's face as well as yelled at them. I was already upset at the fact that wasn't a Greyhound although I paid for a Greyhound bus ride. The driver stated several times and rudely that no one was able to eat or drink on the bus in any way not even the snacks we brought for the trip. Once we made it to Mississippi in the Brandon area she left two guests at a rest stop and made smart remarks after leaving them. That was the worst experience ever

Booking [protected] Writing this and will take this up the chain. I purchased a one way trip from Orlando to Savannah (trip day Feb10) on Grehound site but the trip was on Flixbus, the drivers(both drivers) were on the phone while driving on the Interstate all the way. I felt very unsafe, also I was rushed to pick up my luggage and accidentally took another passenger’s suitcase. My luggage still missing, I filled out the form, and have yet gotten any update. Contacted every greyhound for the bus trip, always directed to call center or told to fill out the form and wait for email.

On 12-11-2023 my Greyhound bus driver, from Memphis 12:35 am 12/10/23 to Chicago 3:25pm) made an unauthorized stop to ONE9 Travel Center in Soroa,KY around 12pm and left me at the damn stop and my luggage is also gone with no trace. I have to wait 12HRS+ for another Bus at the Authorize Bus Stop in Soroa,KY which is down the road in the damn dark. I paid to ride to Chicago from Memphis, Instead I was left at a UNATHORIZE stop and all my personal belongings are now gone .

Booking Number

3125504198

Kelli Donegan

I got off the bus at a stop to use the restroom and when I returned the bus was driving off without me with my luggage on board on 11/7/23. I started calling right away and was told the luggage would be in Atlanta to call them. Called them for days with no answer, finally drove from Texas to Atlanta and was told they sent all luggage to Dallas the day before, yes the day before. I asked where in Dallas and the employee very rudely told me they didn't know somewhere in Dallas. I've called I've emailed and I can not get any answers or find my luggage.

I booked a bus on the 17Sep 2023 from cradock to park station for the 7th Oct 23., then I cancelled on the 28th Sep23. On the 30th Sep23 I email all required documents including the refund form. After a week I made a follow-up and I was told to wait 7 to 21 working days, I waited more than 21days. I made follow-up again almost every week, everytime I was promised that I will receive an email from refund department but nothing received. On the 17th November I made follow-up again they transfer me to refund department without any luck.

Hi my name is Todd McLaughlin I chose Greyhound because I believe they are there I personally ticket for my wife she missed the bus she was wrong she tried to make it right by going on management portal but had no success we are good customers please help with a voucher not even asking for money but the number is [protected] leaving on Dayton November 5th at 8:15 Austin Texas to Atlanta Georgia at 8:45 p.m. person was Violet rose with credit card email address Todd e Mac [protected]@gmail.com thank you sir ma'am please help I'm trying to get my wife home

I had a layover in Indianapolis Indiana the bus was 5 hours late I have fractures in my feet I stood five hours waiting driver was rude didn't have information about why the bus late I was supposed to be in New Jersey at certain time driver stated lucky I give a [censored].i don't appreciate being talked to to like that it was 105am when the bus arrived nobody knew why the bus was delayed until the end no communication we deserved to know why the bus was delayed instead it was like the best kept secret

We bought a ticket with Greyhound based on the information we found on their website.

We were traveling from NYC to Boston on 10/13/23. We were supposed to leave NYC at 5:30 pm from Port Authority bus station.

But 3 hours before our trip, I received an email that said our trip was cancelled. So we had to take another bus at 4 pm.

The problem was that this other bus was terrible. It was really DIRTY and SMELLY and hot. It smelled like pee. The restroom was disgusting. It was nothing like the photos on their website. It didn’t offer Wi-Fi either. It didn’t have leather seats. So we paid for a good service but we received a really bad one.

I was aboard bus US0100 leaving Louisville, we stopped at Loves convient store I believe in Kentucky for what was said to be a 20 minute stop, for food. and I got back on the bus, I noticed it wasn't the end of 20 minutes so I just informed the bus driver I would go inside the store real fast. And he gotten very aggressive at me, while in the middle of isle. told be aggressively to sit down in my seat, if I leave the bus I won't get back on. I would be left. I knew the full 20 mins was hadn't passed. So I said that was weird. for him not to allow me to go when the time wasn't up yet, and was stepping up to me aggressively, after a little while, he left the bus stating he thinks somebody was in the restroom, and left for sometime, I think came back with some food I'm sure

during the trip her cell phone and luggage were stolen along with being taking to oaklahoma city where the employees told her that they had no record of oaklahoma city being in her route so i had to purchas another ticket to wich she was left in saint louis missourie for two days waiting for DRIVER TO BE FLOWN IN so she could get to chicago and thats when i decided to go to chicago my self and get her and then i didnt get reimbursted for the ticket from chicago to jackson mi that she never even took [protected] is that booking number youre bus drivers were rude and lets not even talk about the employees at the counters and it was a family emergency so i would really appreciate it if you would get back with me thank you [protected]@gmail.com

Booking # [protected]. Greyhound canceled my bus. I had to find a alternate way home. This was the second time my bus was canceled. I requested a refund and was given a voucher for a future trip. I don't travel by bus normally. This was an emergency. I have no use for a voucher. I will not use Greyhound again. The service was not provided and my money should be returned.