Metro by T-Mobile
Reviews and Complaints

I'm from Italy and I will stay here in USA for almost 3 months. I went on 1st of September to a Metro pcs store in 615 Greenwich Ave Warwick RI02886 for buy an USA sim card for my italian phone.
I paid in total £ 75 included:
- £ 15 for the sim
- £ 50 for the plan with unlimited internet, calls and sms
- £ 12 for activation
I had many problem with my italian phone using internet, it was very poorly and slow connection and sometimes not connection at all.
I went to ask information in many other Metro pcs but they didn't know how to help me, someone from the store suggested me to go where I bought my sim but the store was closed.
Finally a guy from 719 bald hill rd. Warwick Metro pcs said that the issue was my italian phone cause my italian phone uses different band to connect on internet from usa phones. That guy said also to me that I've been robbed cause with the price that i've paid for the sim I should had a free one phone but they only register me with this new metro pcs phone ( that I've never received ) and He convert then to my italian phone. I was very upset. So finally I did a new sim card with this guy at Bald Hill Rd and I paid 10 £ for have a new usa phone.
My first sim was with this number [protected] and i don't use it anymore. this is my actual sim that i used with this new usa phone with this number [protected].
I wanted to make a complain about the behavior of this person who cheat me.. I've the receipt with me and his name is Vinil R. I'm very disapponted.I just come in this country for the first time and I didn't feel welcomed at all. I would like to be refound or at least have a discount for my next recharge on this number [protected] . I was really upset.

Kind regards,

Patrizia Salaroli
[protected]

The worst customer service my sons phone has noy been accepting or allowing calls i thought maybe it was settings related or service took it to redwood city store woodside on sunday ask the guy can he help me with my phone he checked and said that i switched to a differnt phone and the acv. Was suspended for non payment which i let him know i did not switch phone and my bill was paid he says he doesnt want to go back n fourth with me it says on his screen

I went down to metro pcs in Los Lunas the one next to rue 21, Maurices. I asked them to change my number to a diffrent one and a diffrent area code and they said they couldnt. The girls their are horrible. My mom had a incident their aswell not that long ago. I went down to Belen to see if they could and turns out it was possible. The girls in Los lunas are lazy and don't work. You should really look into it as this has not only happend to me.

Greetings,
The outlet manager's behavior at 14360 BELLAIRE BLVD HOUSTON TX 77083 falls outside of what is considered professionally right or proper. Details of my debt card information including the security code was copied without my approval. Unfortunately, he outlet manager could not articulate a reason that let to the action. Furthermore, I felt financially exposed as such I made additional complaint to my bank regarding this matter.

Thanks.

I've had 2 customer service representative try to help me on how I can block phone numbers on my phone and I couldn't understand either one of them. They need to get people who can speak English a lot better. I have been with Metro PCS for years now and I'm thinking very seriously about canceling my service for this very reason. Thecustomer service really needs improving.

Lied about price of reactivating my phone. Charged me 25$ bc stated I had to get new phone. Call to pay by phone and such bad connection they hang up on you. Long wait in lines. Always makes 30th the due date. Must pay 5$ to change due date. New phone I hate I just wanted to reactivate old phone I got from THEM! I do not recommend this service provider.

i bought a lg phone in march of 2018 and only had it a couple of months and this phone seemed like it had a ghost in it. I took it to the metro pc store and was told that it was my port that had messed up, it wouldn't take a charge or anything, it won't even come on now, I just bought a new phone august 10th of 2018 it was the coolpad phone, the screen froze up . I couldn't put my password in and @ the left top of screen it says it was in airplane mode which I didn't put there, I took it to the store metro pc where I bought it from, he called the tech @ the company they told him for me to send it to the company and they would have to return it back to factory reset, and I would lose all of my info, I did that with my lg phone . when you lose your info, it like losing your id, trying to get it back again is hard, phone numbers and videos and pictures. I called the company and they walked me thru the procedure to take my phone back to factory reset, cause I didn't want to wait 7-15 days to get my phone back. now it's still frozen . so I went back to the metro pc store I bought it from and the sales person told me to leave it with her and she will see if she could fix it, ok that was alright, when I went to go pick it up she told me I must of dropped it on something hard. so now my warranty wasn't any good I told her I didn't drop my phone it became very nasty . in conversation I had a year warranty on my phone . i'm so made because they r selling messed up phones and who have money like that to keep buying phones every couple of months, I had been with this company a long time but now I think its time for a change. I would like a refund or a new phone it's that simple . I cant send a photo of the phones because they don't work .

Metro Coustomer Service is OK.
MetroPCS have this promotion with iPhone 6s now but every store I've been so I got denied I don't understand why metro are providing this promotion if they can't serve people. I don't blame MetroPCS I just blamed the store owners buying into all these franchise but they too cheap so I don't know why they're doing it.

9 -2-18, and for some reason metropcs's website did not take my payment for $138.00. After attempting to pay online with MetroPCS bill pay online service and getting rejected I called my bank. There are three unauthorized charges against my account for $138. There is one another I was charged against my account for $140. MetroPCS wrongfully charged my account I want reimbursement and I want it today however I was told it would take 24 to 48 hours once they process was started. That's b******* I want my money back I'm just trying to pay my bill and these Jokers are going down. What a crock of s*** it's time to call the congressman that represents my district. From everything I've got probably time to open up an investigation. Watch out Metro here I come

Worst metro I've ever been too ! Always rude and smart attitudes. They never try to help and only care about selling whatever it is and getting you out the door. I wouldn't recommend them to anyone. Its always the MANAGER of the store that's always rude and sarcastic when your trying to spend money and give them your business. The manager doesn't know how to talk to people without getting a attitude and then expect for you not to be angry back and it just does not make sense. This store needs a new manager ASAP .

I was at a local metro pcs store and walked in with my mother and 3 of my children. I was looking to switch plans from boost mobile to metro. The lady behind the desk who is working For metro pcs denied me service and refused to help me bc she said, " I don t have to help you. It looks like you're on drugs." Your service attendant not only refused me service but she also was talking to me in a threatening way, and the attendant did all this in front of MY CHILDREN.
I was horrified being that I was sober and also because this had been the first time I was able to spend time with my family in a while and this happened.
I strongly suggest not using Metro services.

Since November 11, 2017 I have been a customer of MetroPCS; switching from Boost Mobile after 3 years of service. Since moving within 2 miles of 3 stores (2 of which are within 1 mile), I have had nothing but trouble with them as well. Not necessarily with customer service themselves (until now) but with their service. I have not had a single month of service that wasn't met with several forms of contact from myself to one of their agents to figure out why one, if not both, of my phones isn't working. If it's not exceptionally slow service, the inability to complete a call and/or one, if not both, of my phones randomly shutting down, I have yet to have a solid month of service without complication and yet I have never been late on making my payment in full. More often than not however it's my data connection and as I mentioned already, I'm within 2 miles of 3 stores - which means I'm within 2 miles of several towers. As for the reason for finally filing a complaint- today, August 30, 2018, I was in the midst of using my phone when all data stopped working around 10:15ish this morning for no apparent reason. Use to this issue, I restarted my phone after performing the ususal "tricks" aka pulling the battery out, airplane mode off and on and fully resetting my network but nothing worked. Finally, when I tried to contact MetroPCS I was met with the inability to do so - my paid for account has been SUSPENDED! When I tried placing a call to speak to customer service I was told that the automated service was unable to. When I called from a land line, I was also told I was not allowed to speak to customer service. I even tried acting as if I wasn't a customer yet, still I was not allowed to speak to customer service. Now my account is $60.00 a month, I have proof I've paid it and yet my account will not be activated again until I make a payment! A payment for what? I have unlimited everything! Now I have to see if a MetroPCS store is willing to give me a contact number to speak with someone to resolve this highly inconvenient situation. My biggest problem, I'm a full time caregiver for my fully disabled Mom, who has MS and DDD. I cannot not leave her side, especially today, nor do I have a vehcile to get to the nearest MetroPCS. So if I'm forced to walk to get this resolved, I'll have to leave her without a way to contact me for nearly 2 hours! Are you kidding me? This is just the icing on the cake in a long line of issues I've had and it hasn't even been a year!

The girl took the back off my phone to lol at it then puts it back on aiding a crack then proceeded to tell me she couldn't give me a new one because of the crack. Are you kidding me. This is in weatherford her name is esperanza Campos. She was rude when I asked for a number to call. She gave me no number and then I find out I have to talk to someone who days they can't help with in store problems. I'm calling an attorney

On 08/21-18 I went for the switch from to metro pcs .for a rose pink iPhone .my phone wasn't working I was locked out my house for days but I'm a get this phone.1 she said they didn't have any, then after one hour of prolonging the man came over I turned my back for a second and the phone was gone they came back out and said the promotion didn't start until the 23rd. She pulled out her phone and showed me some crap showing the date. I waited two days went back different person he said he didn't know what I was talking bout then I pulled it up he said only the corporate office.its hot I'm tired and still locked out went to Cora Pate and all they talked about was this S E" but they said the promotion ended aug.22. Say what now they lied to me I don't think one person got a iPhone six only the SE

Since the day I got my first phone I was able to use it maybe a couple of times I say 5 I have purchased 4 phones and am not able to use Any of them! Someone is using a phone generating app to take over my metro pcs account, that I was told NO ONE WOULD EVER BE ABKE TO ACCESS MY INFO, NOT TRUE THEY TOOK ALL PHONE LINES OVER. I WENT TO METRO AND REPORTED THIS, THEY SAID I COULD PURCHASE A NEW SIM CARD FOR $15 SO I DID AND TBEU SAID CALL THE 800 TO CHANGE MY NUMBERS THAT WOULD STOP THIS AND THE NUMBER CHANGE WOULD BE FREE BULL CRAP THE MINITE I GOT MY NEW SIM CARD IT SAID NO SIM CARD IN MY PHONE I NEEDED TO INSERT ONE AND THEY CHARGED ME 15 TO CHANGE MY NUMBERS TO PRIVATE NIMBERS WHEN I CALLED THE 800 NUMBER AND I AM STILL NOT ABLE TO USE MY DAMN PHONES AND I HAVE 4 WITH A BILL OF $112 I HABE TO PAY FOR SERVICE I HAVE NOT BEEN ABLE TO ISE AND THEY REFUSE TO TAKE THE PGONES BACK. SOMEONE BETTER DO SOMETHING.

I went to this store on 8/21 to pay my bill with cash.well today I got a got a message that the payment was reversed because I supposedly used a credit card and it had insufficient funds. I went into the store today and the lady working there acted like she didn't know what or how it happened. It was kinda funny how all of sudden it got fixed. When I started taking pics and asking questions

I started with Metro PCS by calling the SW Morrison Ave. store in downtown Portland, OR. I was told I have a $200 limit on a new phone and was told about two new phones. I was told a price to get this all started up. I researched the two different phones and decided on one. Went to the store the next day to purchase the phone and plan. The store wasn't very presentable, but that was the least of issues with what was going to happen. The phone I picked ended up being twice as much as quoted because several factors that were not explained to me. I picked a different phone that was satisfactory. I asked the sales person if all my info from the old phone would transfer to the new one, especially the contacts and calender appointments. The answer was yes. I was told about the free one month insurance and after the first month it would be a certain amount if I choose to keep it. The transaction was completed and the sales person asked if i would give her an excellent review when asked. Later that day I discovered nothing was transferred from the old phone to the new one. Many contacts were lost and much of my time was spent putting together my schedule and appointments back into the calender. Also later that same day I received a bill that would be due in a month for an amount that was incorrect to what I was told at the store. I called customer service and basically went through the worst service imaginable with someone who could barely speak English. Not much was accomplished with that other than more added frustration. Later the next day I discovered I had no voice mail set up on my new, that was another thing not transferred from the old phone nor was I told to set it up on the new one by the sales person. I also discovered scratches on the screen but I'm not 100% I didn't cause those. I called the store to inquire if there as something they could do since I had just bought the phone. The answer was No. I explained to the sales person on the phone at the SW Morrison store the several issues I've been experiencing within 24 hours of buying the phone and he said sorry. I explained I wasn't happy with the service and most likely would not suggest that store or Metro PCS to anyone. He hung up on me.
Incorrect quotes
Info not transferred, lost contacts, pics, ect.
Rude service
Not explained anything about new phone, voice mail set up, ECT
Horrible call in customer service
Now stuck with a scratched phone from a company I wish I never would have chose to do business with.

Please avoid MetroPCs as you would avoid a plague. The support staff sucks big time. They ask the same stupid questions over and over again. One week of follow up on a ticket no. has given no solution to a problem created by their equally stupid employee who mis-typed my name in the system even though it was written in BLOCK and given to her. So much illiteracy and incompetence! You cannot even get a supervisor online to speak to. The support staff puts you on endless hold loop if you demand to speak to their supervisor. It appears that the call center (support) is somewhere in the Philippines run by incompetent bunch of pseudo-american accented monkeys.

STAY AWAY FROM MetroPCs and save yourself a lot of grief.

I have been told several different things from several different agents . Long story short avoid this phone service provider at all cost . Metro pcs is the absolute worst ! They just lost a 2 year customer ! They lie about your bill and then shut your service off and you can't speak to an agent unless you pay whatever it is that they are requesting at the time .

Metro PCS at Olympic Dr. Clearlake CA
The Worst Customer Service Ever!
The Manager is so RUDE! she leads like this ?
"Mistery Shopper" need it at this location is horrible bussiness.
No smile or nice people here at this location she cut you off and talk over customers with no respect it all.
I was surprise the owner is so busy can't smell the marihuana the employee smoke at the back of the store.