Menu
For Business Write a review File a complaint
MeUndies Customer Service Phone, Email, Contacts

MeUndies
Reviews and Complaints

meundies.com

Learn how the rating is calculated

3.2 17 Reviews 15 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MeUndies Reviews 46

ComplaintsBoard
E
12:00 am EST

MeUndies Comfort and Style Combined

If you're looking for underwear that blends comfort and style seamlessly, MeUndies is a solid choice. With a wide range of fun prints and soft materials, these undies are a hit with many customers. While some have experienced sizing inconsistencies, the overall quality and customer service shine through. The subscription option adds a fun twist to your underwear drawer, making it easy to refresh your collection regularly. If you value both comfort and design in your undergarments, MeUndies might just be the perfect fit for you!

Read full review of MeUndies
Hide full review
ComplaintsBoard
L
11:16 am EST
Verified customer This review was posted by a verified customer. Learn more

MeUndies Comfortable and worth it

I bought enough MeUndies to the point where that's the only underwear I own. I have most men's styles in briefs, trunks, and boxers. Not boxer briefs. They are all very comfortable and not restrictive at all.
I bought all size medium in briefs and trunks and I have noticed that some of the sizes are inconsistent with each other. I have at least 4 pairs that fit more like size smalls and 1 that fits more like a size large.
Overall, they are worth the price if you are signed up for their membership.

Read full review of MeUndies
Hide full review
ComplaintsBoard
N
2:34 am EST
Verified customer This review was posted by a verified customer. Learn more

MeUndies Customer service is exceptional

My experience was extremely different from what I've read on this site. I ordered a matching pair but one of the pieces was out of stock. Meundies canceled and reimbursed me, emailed me - then when I called they were unbelievably kind and paid for one of my pairs for me as well as processed the order, fast shipped the product to me, honored my original discount (on the one pair I paid for) and included a discount for next time. I know there are other underwear companies out there with comfortable underwear, cool designs, and occasionally cheaper prices - but, meundie's customer service wins my money every time. Fantastic product, fantastic company

Read full review of MeUndies
Hide full review
  1. Pros
    1. Premium Fabric Quality: Soft, sustainable modal material.
    2. Bold Design Variety: Wide range of fun, unique prints.
    3. Subscription Convenience: Hassle-free monthly delivery option.
    4. Inclusive Sizing: Offers extensive sizes for all body types.
    5. Ethical Production: Commitment to fair labor practices.
  1. Cons
    1. Premium pricing limits market reach.
    2. Limited physical retail presence.
    3. Competition from established brands.
    4. Narrow product focus on underwear.
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

MeUndies The undies my hubby has been searching for

My husband is very particular about his boxers, and he only likes traditional boxers and for them to be extra soft. Most of the boxers you find in any store are more stiff and a different type of cotton. We would look every where and never have any luck. He actually had a pair of soft ones from back in the day with a giant rip that he'd wear all the time. I heard about MeUndies on the art of charm podcast and after 6mo+ of hearing about them i ordered them for him and he is over the moon. Definitely a little pricy and i dont think i can keep the membership up for a super long time due to the cost, but will definitely be buying a few more pairs for him!

Read full review of MeUndies
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

MeUndies The undies are very soft but wear out very quickly - my complaint however is that the process of cancelling is

The undies are very soft but wear out very quickly - my complaint however is that the process of cancelling is comically difficult - it's like they implemented every possible UI element - a required answer to why, scrolling past several "never mind I don't want to cancel buttons", a rating scale of how likely to return, a checkbox, then you have to click the non highlighted button once you finally get to the bottom, then there is a pop up you have to click past saying you don't want to just skip, then you have to get to the last page where you have to type "CONFIRM" into a box before finally getting to cancel... trying to cancel my membership made me way less likely to restart a subscription, I just got more and more annoyed

Read full review of MeUndies and 3 comments
Hide full review
3 comments
Add a comment
P
P
P. Roberts
Verified customer This complaint was posted by a verified customer. Learn more

Idiots couldn't get just sending me a pair of socks and some underwear. How hard is that. It's also *** and a half to find out how to cancel your subscription. Customer service is trash and from what I've seen on the web this company ain't going to make it. Like just send it what I ordered, the second it gets complicated subscription services aren't worth it. I'm suppose to sign up and forget about it. Literally failing at shipping a small clothes line. Hope they go bankrupt

G
G
G. Aufderhar
Verified customer This complaint was posted by a verified customer. Learn more

Charged for items but dont recieve them. They gave all of us : we promise u will recieve your order by this day 4 times. It's been two months. They should of not charged us in the first place. It's a subscription. The reasons is they didnt plan moving into a different building better so their customers suffer. They didnt fix in a timely matter. They can mail a post card to me but not my order. They didnt tell us prior either. They told us after the fact.

M
M
M. Osinski
Verified customer This complaint was posted by a verified customer. Learn more

It's incredibly awful company. I made an order and paid on September 13, 2020. Today is October 3, 2020 and the order has not been shipped yet. I sent a request to support and no answer. Tomorrow I going to call my bank and dispute the payment transaction because of fraud from MeUndies. I don't understand why MeUndies has got BBB Rating A+? Maybe MeUndies paid to BBB for this rating? Otherwise, I can't understand why this terrible company has such high rating.

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MeUndies replied to this review.

MeUndies This is meant as honest feedback for a company that has a great product but which employs a questionable and, in my

This is meant as honest feedback for a company that has a great product but which employs a questionable and, in my opinion, unethical business practice. I would like for them to truly consider this feedback and consider changing changing course on their policy as a matter of principle. Their return process is cumbersome; they advertise that their returns are no-charge, but figuring out how to make a return takes a considerable amount of time and involves unnecessarily excessive communication. It is clearly apparent that this is by deliberate design to reduce the number of return requests they receive and need to fully process. What could make this "good" company a "great" company is to simply streamline this process; instead of manipulating their customers into keeping something they don't want, they could reduce returns by sending out email/SMS notifications when a subscription shipment is about to go out to give them time to change or cancel the order rather than simply ship something blind.

Read full review of MeUndies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

MeUndies I have had a membership with meundies for a few years now

I have had a membership with meundies for a few years now. Every single time anything has even been slightly wrong with my order they have immediately fixed it. Their customer service is amazing and anytime I've needed to freeze my membership they've been totally amenable to my request. The quality of the undies is fabulous and I love all of the design options. I am shocked to see such a low star score on this site based on the numerous experiences I've had with them through the years. I recommend meundies to families and friends constantly and have had a few sign up too and they love them as much as I do!

Read full review of MeUndies
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

MeUndies Mixed feelings about MeUndies: Comfy fit, but poor quality

I gotta say, I've been a MeUndies fan for over a year now. And let me tell you, I'm a lady. These undies are the bomb dot com. They're super comfy and fit me like a glove. And they're true to size, which is a huge plus.

But here's the thing. My love for MeUndies has hit a snag. I bought a pack of undies back in December of 2017, and most of them have fallen apart at the waistband. And I'm not talking about a little hole that can be easily fixed with a needle and thread. These are massive holes that can't be repaired without some serious sewing skills. And let's be real, I'm not exactly a seamstress.

It's been less than a year since I bought these undies, and I've already had to toss a bunch of them because they're unwearable. And that's just not cool.

Overall, I'm pretty bummed about the quality of MeUndies. I wish I hadn't jumped on the bandwagon and spent so much money on this company. It's a real shame, because they were so comfy and fit so well. But if they're just going to fall apart after a few months, what's the point?

Read full review of MeUndies
Hide full review
ComplaintsBoard
Q
Verified customer This review was posted by a verified customer. Learn more

MeUndies Me Undies: Nice Design, Uncomfortable Wear

The design of Me Undies is pretty nice and the material is somewhat soft. However, I have to be honest and say that the underwear advertising itself as "the most comfortable" shouldn't be my most uncomfortable pair of underwear. My girlfriend and I both have the same issue where the waistband constantly rolls down. It's basically impossible to keep it up for more than a minute correctly. Not only that, but it just doesn't feel that great between the thighs. It irritates more easily and whatnot. The main purpose of this underwear is basically just to be sexy for one minute before taking them off. These are not meant to be worn all day, and I find myself rejecting the idea of wearing them even if they look nice.

UPDATE: 1 -> 2 Stars (I'd say 3, but that's giving them too much credit)
I have to give credit where credit is due, though. Me Undies refunded my purchase so easily that I can't give them a 1-star experience. I didn't even have to demand a refund before they offered it to me. That being said, I still wouldn't recommend these underwear for everyday wear.

Read full review of MeUndies
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

MeUndies Me Undies Review: Lost Order, Poor Quality, and Bad Customer Service

I tried out Me Undies and decided to use their 'reserve a pair' option in their subscription feature to order some underwear for me and my boyfriend. I was pretty excited to receive my order, but I had to wait a whole month before I got the shipping confirmation. I was a bit disappointed with the wait time, but I figured it was worth it for some quality underwear.

However, my excitement quickly turned to frustration when I received a message from Me Undies two weeks later. They had lost my entire order and they were sold out of that design. I couldn't believe it! To make matters worse, someone else was given my order. I was pretty upset about this and decided to call them out on social media.

To my dismay, Me Undies did not take kindly to my criticism. They refused to reprint my order and even closed my account, taking the $25 credit they had given me for my trouble. I couldn't believe it! I had been a loyal customer and they were treating me like this.

I was pretty disappointed with Me Undies overall. The underwear wasn't even that great. It wore out just as fast as any other brand I've tried, and it pilled after I washed it. The colors faded after about a month or so, which was pretty disappointing.

Overall, I wouldn't recommend Me Undies. They lost my order, sold it to someone else, and then closed my account when I called them out on social media. The quality of their underwear was also pretty disappointing. Save your money and go with a different brand.

Read full review of MeUndies
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

MeUndies MeUndies Review: Comfortable but Poor Quality

I recently decided to give MeUndies a try and signed up for their subscription service. My first order arrived on January 7th, 2022 and I was excited to try out the three pairs of underwear that I received. However, my excitement was short-lived as less than two months later, all three pairs were falling apart at the seams or had holes in them. I was disappointed as I had followed the care instructions provided by the company.

I decided to reach out to customer service to see if they could help me with this issue. The representative I spoke with told me that they did not recommend using the underwear for strenuous activities, such as heavy exercise. I found this to be laughable as I had not used the underwear for exercise and had only worn them for regular daily use. I explained this to the representative, but was informed that the items could not be replaced. However, they did offer to process a refund for me as a one-time courtesy.

While I appreciated the gesture, I was disappointed that the expensive underwear I had purchased had such subpar quality. It's a shame because the MeUndies were incredibly comfortable to wear, but it seems that they are not made to last. I will not be purchasing from this company again and would caution others to consider the quality of their products before making a purchase.

Read full review of MeUndies
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

MeUndies MeUndies Review: Disappointing Delays and Frustration with Shipping

I gotta say, I was pretty excited when I put in my order with MeUndies back in August. I mean, who doesn't love some comfy undies, am I right? But boy oh boy, did things take a turn for the worse.

First off, I got an email saying that my order was gonna be delayed a week because they were moving to a new warehouse. I was like, okay, no biggie, I can wait a week. But then the next week, I got another email saying there was gonna be another delay. And then the week after that, ANOTHER delay. I was starting to get pretty frustrated, let me tell you.

Now, to be fair, they did offer to cancel my order and give me my money back. But I was like, nah, I'll stick it out. They promised me it would ship by October 4th and I'd have it a week later. But guess what? It didn't ship until September 30th. And now, 24 days later, I still don't have my dang undies.

I checked the tracking info and apparently it took TWO WHOLE WEEKS for my order to go from one location in Illinois to another location in Illinois. Like, what the heck? They say shipping is out of their control, but I call BS. They need to find a different shipping company, because this is just ridiculous.

Overall, I'm pretty disappointed with my experience with MeUndies. I was really looking forward to getting some comfy undies, but instead I got a whole lot of frustration and disappointment. I wouldn't recommend ordering from them unless you're prepared to wait a loooong time for your order to arrive.

Read full review of MeUndies
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

MeUndies MeUndies Review: Poor Customer Service and Shipping Delays

MeUndies is a website that sells underwear and other clothing items. I recently had an experience with their customer service and shipping that was not very good. When I made my purchase, they gave me an estimated shipping time, but it turned out to be completely wrong. They seem to have a lot of problems communicating with their fulfillment center, which is also understaffed. This means that sometimes things don't get shipped out, and they don't tell you about it. If you want to know what's going on, you have to keep contacting their customer support center. The representatives will tell you that your order is going to ship soon, but it doesn't, and if you complain too much, they might cancel your order. It seems like they care more about their customer satisfaction stats than actually making their customers happy. I think they should hire more people to work in their fulfillment center, and they should improve their communication so that customers know what's going on. They should also be proactive about letting customers know if there's going to be a delay. I don't think I would buy anything from MeUndies again, and I would recommend that other people avoid them too.

Read full review of MeUndies
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

MeUndies Terrible Experience with Delayed Shipping and Poor Customer Service

This company is a complete joke. I placed an order over a month ago and it still hasn't been shipped. They kept updating me, but only to say that things had been delayed again. At first, their customer service was decent. They responded quickly to my live chat messages, but they didn't give me much information. Now, they've removed the live chat feature and I've been waiting over 24 hours for a reply to my latest email.

I ordered on August 16th, but people who ordered at the start of October are already receiving their orders. When I checked their website, I couldn't find the prints I ordered. It seems like they've sold out of the prints I purchased over a month ago. It's frustrating because I've heard good things about their products, but I never received mine. This review is about the company, not the product, and I would advise anyone to be cautious when dealing with them. I hope I can either get a refund or finally receive my order.

Read full review of MeUndies
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

MeUndies Me Undies: All Hype, No Delivery - A Disappointing Experience

So, I was hearing a lot about Me Undies and decided to give it a try. I ordered a pair of briefs from their website and paid for it on February 12, 2018. I was excited to try them out, but after a while, I started to wonder where my order was. So, on February 25th, I called their customer service to check the status of my order. A lady named Girlie answered and said she would check with the warehouse. After a while, she came back and told me that the warehouse never processed my order. I was disappointed and frustrated, and I decided to ask for my money back.

Girlie said she would refund my money and also send me the pair I ordered as a good faith gesture to make up for their mistake. I was happy to hear that, but I asked her how long it would take to receive the briefs. She said it would take the standard 7-10 days. However, it's now March 15, 2018, and I still haven't received the briefs. I'm not sure what happened, but I'm disappointed that I never got to try them out.

To make matters worse, their customer service department keeps sending me surveys asking how I like the briefs and how their customer service rates. I find it ironic that they keep asking me about something I never received. It's frustrating, and I've decided to unsubscribe from them.

Overall, I would say that Me Undies is all hype and nothing more. I had high hopes for them, but they let me down. I would advise anyone to stay away from this company.

Read full review of MeUndies
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

MeUndies Me Undies Matching Underwear Subscription Review: No Fly, Holes in Crotch

So, I tried out the matching underwear subscription from Me Undies because my girlfriend needed some new panties and I thought it would be cool to have matching pairs with bold prints. When the first order arrived, I noticed that the men's boxer briefs didn't have a fly in the front. I was a bit disappointed, so I sent them an email about it. They replied saying that they were considering adding a fly in the future and suggested that I try their regular boxers if I wanted an opening in the front. But, I wear boxer briefs because I like them to be tight, so that wasn't really an option for me.

Despite this, my girlfriend really liked her panties, so we kept the subscription for a couple of years. However, I did follow up with Me Undies twice about the lack of fly, and both times I got the same response. Then, I started to notice that my boxer briefs were getting holes in the crotch. Now, I'm not saying that I'm particularly hard on my underwear, but I did buy other boxer briefs from different brands at the same time (because I was doing some research on good brands), and all of the other brands are still intact to this day. Only the Me Undies developed holes.

So, I decided to cancel my subscription and just wear through the pairs I have while slowly replacing them with other branded boxer briefs that actually have a fly in the front. It's a shame because I really liked the idea of matching underwear, but the lack of fly and the holes in the crotch were just too much for me. Maybe in the future, Me Undies will redesign their boxer briefs to include a fly and make them more durable. Until then, I'll have to look elsewhere for my underwear needs.

Read full review of MeUndies
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

MeUndies MeUndies Review: Good Customer Service, But Communication Could Be Better

I recently ordered a couples pack of Me Undies for my boyfriend and myself as a Valentine's Day gift. I placed my order on the 1st and eagerly awaited its arrival. On the 5th, I received an email from MeUndies saying that my order had shipped, but it didn't mention anything about it being only half of my order. I assumed that everything was included in the shipment, as I didn't receive any further communication from the company.

However, on the 10th, when I received my package, I was disappointed to find that only one pair of underwear was included. I checked my emails and found that MeUndies had sent me an email on the 6th, a day after shipping half of my order, stating that the boxers I ordered were sold out. I was frustrated that they didn't inform me before shipping my order, as I would have cancelled or changed my order if I had known. I had ordered a matching set, so receiving only half of it was not ideal.

Despite my frustration, MeUndies did try to make it right by refunding the price of the boxers and giving me a $20 credit for a future purchase. However, I still deducted one star from my review because they could have improved their communication by emailing any supply or other issues before shipping. I would have preferred to receive a complete shipment a little bit later than a half shipment on time.

I contacted customer service to ask about returning the pair that was shipped to me, as the whole reason I ordered them was for the cheesy gift factor of a matching set. I was pleasantly surprised by the response I received from Gian in customer service. She apologized sincerely for the issues I had with my order and explained that there had been a recent system update that caused some items on the website to appear available when they were not. She refunded the price of the other pair of underwear that I had received and told me to keep them.

I was impressed by Gian's outstanding customer service. She not only apologized but also told me that I deserved better than the experience I had with their company. She tried twice to make the situation right by me, and I felt that she genuinely cared about my experience with MeUndies. For that reason alone, I will order another set from them. Hopefully, this time I will receive both pairs.

In conclusion, while my overall experience with MeUndies was not perfect, I appreciate their efforts to make it right. I would recommend them to others, but I would advise them to be aware of potential supply issues and to communicate with customer service if they have any concerns. Communication is essential to keeping customers happy, and MeUndies could improve in this area.

Read full review of MeUndies
Hide full review

MeUndies Complaints 15

ComplaintsBoard
T
9:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies They do not care about their customers

With all the marketing hype, I decided to try a pair of briefs and ordered and paid for one pair from their web site. They collected and processed my credit card right away on Feb. 12,2018. On February 25th, I called customer service to check the status of my order. "Girlie" a customer service rep siad she would check with warehouse. Girlie came back and said the warehouse never processed my order. Right then, I decided something was wrong with this company and requested my money back. Girlie said she would refund my money and since this was such a screw up on their part, they would go ahead and send me the pair I ordered as good faith and to make up for their mistake. I asked her how long it would take to receive these briefs and she said the standard 7-10 days. WELL guess what, today is March 15,2018 and I have never received the briefs. BUT, you'll love this. Their customer service department keeps sending me surveys asking how I like the briefs and how does their customer service rate... ARE YOU KIDDING ME... Really? Hence, I have unscribed from them... WHEW.
Do yourself a favor and stay away from this company. They are all hype and nothing more!

Read full review of MeUndies
Hide full review
ComplaintsBoard
L
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Disappointing Black Friday Purchase: Me Undies' 10 Pair 'Mystery' Pack

So, I was pretty excited when I saw the Black Friday sale on Me Undies. I decided to go for the 10 pair 'mystery' pack, thinking I'd get some really nice, soft underwear at a great price. The ad said that I'd get some of their older prints and some duplicates, but I was totally fine with that. I mean, who doesn't love a good surprise?

But when I opened my box, I was pretty disappointed. All 10 pairs of underwear were the exact same print - Santa Claus! Now, don't get me wrong, I love the holidays as much as the next person, but I was really hoping for a little more variety. And to make matters worse, the underwear isn't even returnable!

Overall, I'm pretty bummed about my experience with Me Undies. I was really hoping for a fun surprise, but instead I got stuck with 10 pairs of the same underwear. I guess I'll just have to make the best of it and wear my Santa undies all holiday season long.

Read full review of MeUndies
Hide full review
ComplaintsBoard
C
1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Me Undies Review: Hyped Up, Let Down

I gotta say, I was really hyped when I got my hands on some Me Undies. I mean, who wouldn't be? But after a few weeks of wear, I gotta admit, I'm feeling pretty let down. Don't get me wrong, they felt great when I first put them on. But now? Not so much.

For starters, I've noticed some loose stitching on a few of my pairs. And let me tell you, that's not a good look. Plus, some of them are starting to pill pretty badly. I mean, come on, I paid good money for these things. I expected them to hold up a little better.

But the real kicker? They all seem to ride up my butt throughout the day. And let me tell you, that's not a comfortable feeling. I thought maybe it was just me, but I've talked to some other folks who've had the same issue. Not cool, Me Undies, not cool.

All in all, I'm pretty disappointed. I was hoping for a premium experience, but it looks like I'll be sticking with my old undies for now.

Read full review of MeUndies
Hide full review

Is MeUndies Legit?

MeUndies earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds MeUndies to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, MeUndies is known for their high standards and safety. If you're thinking about dealing with MeUndies, it's wise to check how they handle complaints.

We found clear and detailed contact information for MeUndies. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

MeUndies has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

MeUndies has claimed the domain name for meundies.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Meundies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Meundies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

MeUndies as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up MeUndies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While MeUndies has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • MeUndies protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MeUndies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Disappointing Quality: A Review of Meundies Underwear

I've been a fan of Meundies for almost 3 years now, and I gotta say, I used to be a big fan. But lately, I've noticed that the quality of the fabric has gone down the drain. I mean, seriously, the underwear I've bought in the last year have been falling apart left and right. It's like they're made out of tissue paper or something. And it's not like I'm being rough with them or anything. I take good care of my undies, you know? But these ones just can't seem to handle it.

It's really disappointing, because the underwear I bought before this past year are still in perfect condition. I don't know if Meundies is trying to cut costs or what, but it's not working. I mean, I've got $2 Walmart underwear that are better quality than these things. And that's saying something.

Honestly, I don't think Meundies is worth the price tag anymore. I used to be willing to pay a little extra for the quality, but now it's just not worth it. I'm really hoping they'll step up their game and start making better undies again, because I miss the good old days.

Read full review of MeUndies
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Disappointing Experience with Me Undies: Wrong Order and Poor Customer Service

So, I was super excited to order a matching pair of undies for me and my girl from Me Undies. But, when the package arrived, I was disappointed to find out that they sent me someone else's order! Can you believe it? Even the shipping label had someone else's name and address on it.

I was really upset because I paid extra for express shipping and still didn't get my order. I mean, what's the point of paying extra if they can't even get the order right? So, I decided to send them an email to let them know what happened.

To my surprise, they only issued a partial refund and didn't even explain what happened or apologize for the mistake. I mean, come on, Me Undies! That's not how you treat your customers.

Now, I'm out $10 for the express shipping and still don't have my order. I'm so disappointed that I will never order from this site again. I'm even going to dispute the charge with my bank.

Buyers beware, Me Undies may not be the best place to order from if you want to avoid mistakes and poor customer service.

Read full review of MeUndies
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Me Undies Review: Overpriced and Underwhelming Quality

So, I got my first pair of Me Undies and I gotta say, I'm not super impressed. I mean, I don't hate them or anything, but I definitely should have thought more about this purchase before diving in. The material is just so dang thin, you can practically see right through it! And honestly, I've seen undies made with this same kinda material at way cheaper prices.

Plus, I'm not convinced these bad boys are gonna last me very long. The fabric already had a few pills on it when I took it out of the package, and there were some loose threads sticking out too. Not exactly the kinda quality I was hoping for when I shelled out for these undies.

All that being said, I don't totally regret my purchase. I mean, they're not terrible or anything, and I can definitely see why some folks might really like 'em. But for me, I don't think I'll be continuing my subscription. It just doesn't seem worth it to me to pay so much for undies that might fall apart in a few months.

Overall, I'd say Me Undies did a pretty good job of selling me on their overpriced undies. But now that I've actually tried 'em out, I'm not sure I'm sold. Maybe I'll give 'em another shot down the line, but for now, I think I'll stick to my trusty ol' Hanes.

Read full review of MeUndies
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Disappointing Experience with Me Undies: Poor Shipping and Customer Service

So, I decided to give Me Undies a try and boy was I disappointed. I thought I was going to get some high-quality underwear that would last me a long time, but instead, I got nothing but frustration. I spent a whopping $360 on two 10-packs of underwear and it's been over a month and I still haven't received a shipping confirmation. Can you believe it?

I received an email from the company saying that my order would be shipped out on the 21st at the latest, but that was over a week ago and I still haven't heard anything. And to top it off, they promised to compensate me for the delay, but I haven't received any email about that either. What a joke!

I don't know what's going on with Me Undies, but they need to get their act together. I'm not the only one who's had issues with their shipping and customer service. It's frustrating to spend so much money on something and not even receive it. I'm starting to regret my decision to try them out.

Overall, I would not recommend Me Undies to anyone. Save your money and go somewhere else for your underwear needs.

Read full review of MeUndies
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Me Undies Review: Cute Designs and Good Quality, but Beware of Sizing

I gotta say, Me Undies is pretty good. I mean, it's not perfect, but what is, am I right? One thing I noticed is that the bra straps can be a bit baggy if you're on the smaller side. I'm a 32-34 B and I found that the letters on the straps were a little too loose for my liking. But hey, that's just me. Everything else fits pretty well, though. The underwear is true to size and super comfy.

Now, I felt like I had to write this review because some people out there don't seem to know their own bra size. I saw some reviews saying that the bras run small, but that's just not true. Those people were trying to fit into a size that was too small for them. I mean, they listed their weight and size and as a medical professional, I can tell you that they definitely chose two sizes too small. So, my advice is to know your true size and get what's comfortable for you.

Overall, I'd say Me Undies is worth checking out. They've got some cute designs and the quality seems pretty good. Plus, they offer a subscription service so you can get new undies delivered to your door every month. Who doesn't love that? Just be aware of your size and you should be good to go.

Read full review of MeUndies
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Disappointing Experience with Me Undies: Slow Shipping, Poor Quality, and No Postage for Returns

Me Undies is a website that sells underwear and bras. I ordered from them and was disappointed with the experience. The shipping was incredibly slow, which was frustrating. Additionally, they don't offer postage for returns, so if something doesn't fit well, it'll probably be a financial loss. This is a big downside for me because I like to try things on before I buy them.

The product itself is nowhere near as good as it claims to be. I've gotten better underwear from Amazon for a quarter of the price. Their product all in all to me feels very cheap. The product as advertised online looks much nicer and it's deceptive. I was expecting something of higher quality, but what I got was a bunch of crappy bras and underwear. I'm stuck with them because it would cost too much to ship them back myself.

There are higher quality products out there with better customer policies. I don't recommend this product. If you're looking for good quality underwear, I suggest looking elsewhere.

Read full review of MeUndies
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies Meundies Review: Disappointed Member Can't Get Desired Designs Despite Membership

Meundies, oh meundies. I decided to become a member of this underwear company to finally get my hands on the size and designs that always seem to be out of stock. But, to my disappointment, even as a member, I still can't seem to get the designs I want. I placed an order for a specific size and design over a month ago, only to receive an email today saying that they ran out of stock. What a bummer! Instead of apologizing and trying to make things right, they simply said sorry and offered me a different design. But, guess what? They were sold out of all the designs! What's the point of being a member if I can't even get the products I want?

I understand that things can go out of stock, but it's frustrating when it happens repeatedly. Meundies should do a better job of managing their inventory and making sure that their members are getting what they paid for. It's not fair to offer a product and then not deliver on it. I'm starting to think that being a member of Meundies is not worth it.

Overall, I'm disappointed with my experience with Meundies. They need to step up their game and make sure that their members are happy. I hope they can improve their inventory management and customer service in the future.

Read full review of MeUndies
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

MeUndies MeUndies' Excessive Data Collection Practices: A Cautionary Tale

So, I recently placed an order with MeUndies for the first time, thanks to a sweet promo from Amex. I was pretty excited to try out their undies, but things took a weird turn when I got contacted by their "Safety and Trust team" a few days later. They wanted me to send over a copy of my driver's license or a current utility bill, which seemed a bit excessive to me. I mean, I already gave them my shipping and billing address, and they matched up with my credit card billing address. What more do they need?

I get that companies want to protect themselves from fraud, but this just felt like data harvesting to me. And it's not like MeUndies doesn't already collect a ton of info on their customers - their terms and conditions mention things like IP address, location info, device info, and referring site. So why do they need my verified personal info to send me some undies?

I decided to cancel my order because I just didn't feel comfortable with the whole situation. It's a shame, because I was really looking forward to trying out MeUndies. But I don't want to support a company that seems more interested in collecting my data than providing me with a good product.

Overall, I'd say be cautious if you're thinking about ordering from MeUndies. Maybe they're just being extra careful, but it feels like they're crossing a line when it comes to collecting personal info. I'll be sticking with my trusty old undies for now.

Read full review of MeUndies
Hide full review
ComplaintsBoard
H
2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MeUndies has left an official reply on this complaint.

MeUndies Unable to cancel subscription

You subscribe for an annual gift. Annual = 1 year. Their scammimg practice of continuing to charge your credit card after 1 year should be illegal. We contacted them to cancel the subscription (after being charged month after month after the year was up). They couldn't locate our account info, then said it must be on the gift recipient's account, which they also couldn't locate. After many, many, many emails and calls, the company finally said they cancelled it. Of course they didn't, and we received another charge from them. This has not stopped. We now have to cancel our credit card to have this situation. Buy your underwear at a reputable company, not meundies.

Read full review of MeUndies
Update by Hmom
Dec 15, 2020 4:40 pm EST

We had all of our information but you were still unable to find it! We were unable to go through our account page nor was our daughter through her's. We gifted an ANNUAL subscription not a month to month. After weeks and weeks of back & forth emails & calls, you finally managed to locate our account and did confirm a cancellation through an email. BUT WE WERE STILL CHARGED FOR ANOTHER MONTH AFTER THE CANCELLATION. When contacted about this charge, we never recieved another email from you. That is why we were forced to cancel our credit card and leave negative reviews. What meundies is doing with their subscriptions is a scam. Shame on you.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
6:09 pm EDT

MeUndies boxer briefs

Hi there, let me first say that I love your men's boxer briefs. I have bought over fifteen pairs overall. However at least three pairs from the last order have been developing massive holes in the crotch area and it is very frusterating that this continues to happen. I feel like each pair is not made to the same level of durability and this issue is starting to become more apparent

Read full review of MeUndies
View 0 more photos
Hide full review
ComplaintsBoard
R
7:41 am EST

MeUndies too expensive

Extremely overpriced! I would understand if they had something rare and exclusive, made by designers and worn by celebrities, but omg, who's gonna buy panties 40 dollars worth? It's just a piece of a thin material, not the most expensive one, by the way. It's not worth your time and money. Be wiser and smarter.
If you don't know, underwear and lingerie are considered non-returnable items for obvious reasons, so think twice whether you need this bad experience or not.

Read full review of MeUndies
Hide full review
ComplaintsBoard
L
2:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MeUndies has left an official reply on this complaint.

MeUndies Two months later, no underwear and no response from their email

MeUndies scammed me. I bought one pair for half off. I got an email confirming my order. Two months later, no underwear and no response from their email. Thought it would be nice to support a new company; my mistake. I tried contacting their support team multiple times without any response. They are a con.

Read full review of MeUndies and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sammy92088
US
Nov 20, 2017 3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

It sounds like something they commonly do. Like sell your entire 'reserve a pair' subscription order from underneath you and then close your account when you call them out on it, taking your credits with it. Telling you they can't 'support you in being a customer of MeUndies'. Though they are the ones who lost your order in the first place.

About MeUndies

Screenshot MeUndies
MeUndies is an online retailer specializing in the sale of underwear and loungewear for both men and women. The company's product line includes a variety of styles such as briefs, boxers, boxer briefs, trunks, and thongs for men, as well as bikinis, boyshorts, cheeky briefs, and thongs for women. Additionally, MeUndies offers loungewear items like soft lounge pants, onesies, and socks.

One of the key features of MeUndies is their focus on comfort and fabric quality. They utilize a signature fabric blend that is designed to be soft and breathable, aiming to provide a comfortable fit for everyday wear. The company also emphasizes a commitment to offering a wide range of sizes and inclusive options to cater to a diverse customer base.

MeUndies is known for their subscription service, which allows customers to receive a new pair of underwear or socks on a regular basis. This service is customizable, giving subscribers the ability to choose their preferred style, size, and delivery frequency.

In terms of design, MeUndies frequently updates their collection with a variety of patterns and colors, ranging from basic solids to limited edition prints. This approach keeps their offerings fresh and allows customers to express personal style through their undergarments.

The company operates primarily online, with a user-friendly website that facilitates easy browsing and purchasing. Customer service is provided through various channels, including email and live chat, to assist with any inquiries or issues that may arise during the shopping experience.
How to file a complaint about MeUndies?

Here is a guide on how to file a complaint or review about MeUndies on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with MeUndies in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MeUndies. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to help users effectively file a complaint or review about MeUndies on ComplaintsBoard.com.

Overview of MeUndies complaint handling

MeUndies reviews first appeared on Complaints Board on Nov 21, 2012. The latest review Comfort and Style Combined was posted on Mar 7, 2024. The latest complaint This is meant as honest feedback for a company that has a great product but which employs a questionable and, in my was resolved on Mar 03, 2024. MeUndies has an average consumer rating of 2 stars from 46 reviews. MeUndies has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.8
31 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MeUndies Contacts

  2. MeUndies phone numbers
    +1 (888) 552-6775
    +1 (888) 552-6775
    Click up if you have successfully reached MeUndies by calling +1 (888) 552-6775 phone number 0 0 users reported that they have successfully reached MeUndies by calling +1 (888) 552-6775 phone number Click down if you have unsuccessfully reached MeUndies by calling +1 (888) 552-6775 phone number 0 0 users reported that they have UNsuccessfully reached MeUndies by calling +1 (888) 552-6775 phone number
    Call or Text
  3. MeUndies emails
  4. MeUndies address
    3650 Holdrege Ave., Los Angeles, California, 90016, United States
  5. MeUndies social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
MeUndies Category
MeUndies is ranked 4 among 28 companies in the Undergarments category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.