Microtel Inn and Suites’s earns a 1.0-star rating from 1 reviews, showing that the majority of guests are dissatisfied with their stay.
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I stayed in room 205 on Thursday 11/5 and woke up in the middle of the night and found bed bugs crawling in our bed and all over the pillows
I stayed in room 205 on Thursday 11/5 and woke up in the middle of the night and found bed bugs crawling in our bed and all over the pillows. We packed up everything ASAP and checked out. Front desk told us she was the only employee in the whole building and there was nothing she could do to help us and wouldn’t document anything said no one could help me but if I called first thing the next morning management would be there at 8:30 and promised an immediate refund. She wrote a note on our check out sheet and signed that we left due to bed bugs, called next day and front desk said they weren’t sure why anyone would tell me to call that day bc again management wasn’t available and nothing they could do to help me. Told me to email customer service instead which I did. I still have called back EVERY SINGLE DAY for a week now! Each time someone tells me management isn’t available they can’t do anything to help me, email or try again tomorrow. Getting nowhere. Still no response or money back. Had my boyfriend try calling for me today because I work full time and can’t call all day every day. First time he’s told due to privacy they can’t help him. Second time today a new person tells him they can help him even tho they’re not management but said there’s absolutely nothing in their system on record of our complaint or what happened so there’s nothing they can do. Said to again email. No one will take my name and number down and I’ve called every single day for a week straight. Finally got an email back today from some customer service and they said they’d forward my complaint to the hotel and I can expect a response by 11/23. I don’t understand this! I was promised an immediate refund because BED BUGS is a serious issue! 7 days later I’m getting no response and still told my message will be forwarded to someone. The front desk told me that email address already was management who could respond and that they check emails daily. That’s definitely not the case. I spent that entire night at the laundromat washing and drying all of my belongings and spent well over $30 to do this! Plus had to treat my entire car and two pairs of my shoes were completely ruined by the heat treatment for the bed bugs! I lost so much money because of this and couldn’t even go home until this was all done! I just want my money back. We left at 1:30 in the middle of the night and our entire trip was ruined by something so unbelievably disgusting. Even tho I emailed a picture of the mattress with bed bugs I was still told they have no record of my complaint or any documentation of what happened. I shouldn’t have to wait until 11/23 to get a response when I’ve been trying a week now. I need my money back!
Is Microtel Inn and Suites Legit?
Microtel Inn and Suites earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Microtel Inn and Suites. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Microtel Inn and Suites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Microtelinn.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Microtelinn.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, Microtel Inn and Suites appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Microtel Inn and Suites and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Microtel Inn and Suites. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Microtel Inn and Suites Reviews 0
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About Microtel Inn and Suites
One of the key features that sets Microtel Inn and Suites apart is its focus on delivering quality amenities and services at an affordable price. Each room is designed with the utmost comfort in mind, featuring cozy bedding, modern furnishings, and a range of convenient amenities. Guests can expect to find amenities such as flat-screen TVs, free high-speed internet access, and spacious work desks, making it an ideal choice for business travelers.
In addition to the well-appointed rooms, Microtel Inn and Suites also offers a range of on-site facilities to enhance the overall guest experience. Many locations feature fitness centers, swimming pools, and business centers, providing guests with the convenience and flexibility they need during their stay. The hotel chain also offers complimentary continental breakfast, ensuring that guests start their day off right with a delicious and satisfying meal.
Microtel Inn and Suites prides itself on its commitment to exceptional customer service. The staff is known for their friendly and attentive approach, always going above and beyond to ensure that guests have a pleasant and memorable stay. Whether it's providing local recommendations, assisting with travel arrangements, or addressing any concerns, the dedicated team at Microtel Inn and Suites is always ready to assist guests with a smile.
With numerous locations across the United States and internationally, Microtel Inn and Suites offers travelers a convenient and reliable option for their accommodation needs. Whether you're traveling for business or leisure, you can trust that Microtel Inn and Suites will provide a comfortable and enjoyable stay without breaking the bank.
In conclusion, Microtel Inn and Suites is a reputable hotel chain that offers affordable accommodations with a focus on comfort, convenience, and exceptional service. With its range of amenities, friendly staff, and convenient locations, Microtel Inn and Suites is a reliable choice for travelers seeking a comfortable and enjoyable stay.
Overview of Microtel Inn and Suites complaint handling
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Microtel Inn and Suites Contacts
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Microtel Inn and Suites phone numbers+1 (219) 210-3430+1 (219) 210-3430Click up if you have successfully reached Microtel Inn and Suites by calling +1 (219) 210-3430 phone number 0 0 users reported that they have successfully reached Microtel Inn and Suites by calling +1 (219) 210-3430 phone number Click down if you have unsuccessfully reached Microtel Inn and Suites by calling +1 (219) 210-3430 phone number 0 0 users reported that they have UNsuccessfully reached Microtel Inn and Suites by calling +1 (219) 210-3430 phone number
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Microtel Inn and Suites address9834 W 400 N, Michigan City, Indiana, 46360-2910, United States
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Microtel Inn and Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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