Mila Cares’s earns a 1.0-star rating from 7 reviews, showing that the majority of customers are dissatisfied with their experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
But they still charged me for it
But they still charged me for it. I had to call customer service and it took forever to get through. When I finally did, the representative was not helpful at all and seemed annoyed with my questions. Overall, I would not recommend Mila Cares. They need to improve their customer service and billing practices.
I order from Mila Cares but when I check on delivery, it say I no have account
I order from Mila Cares but when I check on delivery, it say I no have account. I call them and cancel order. Six months later, they charge my credit card. I dispute and call Mila Cares. They say they send to sales team. Few days later, they email me say my order ship. I call again and they say no refund unless I remove dispute. They want filter back too.
No live support and email responses are super slow
No live support and email responses are super slow. They really want you to subscribe to their service. It's annoying when you try to cancel and it takes forever because they want you to subscribe. Just get a Dyson instead. Here's how it went down for me. They took more than a day to respond to each of my emails. Day 1: I said cancel my order and give me a full refund on refills. Day 2: They said they could cancel or set up auto refill, but wouldn't do anything until I told them. Day 3: They said they cancelled it, but didn't refund me because they could set up auto refill. They asked if I wanted to set it up. I said no and told them to cancel it and stop holding my money hostage. Day ? We'll see if they respond. It's already been at least 4 days since they won't respond to my last message for another day.
Mila Cares Complaints 4
I ordered from Mila Cares on Aug 19th
I ordered from Mila Cares on Aug 19th. They said they'd ship in 2 days, but it's been 6 days and I still don't have my machine. They said they're out of filters, which seems like they lied. I emailed customer service on the 23rd to ask for a machine with whatever filter they have in stock, but they haven't responded in 15 hours and I still don't have my machine. I asked to speak with a supervisor, but they haven't done anything about it.
I got a Mila air filter and filtration system on April 26th, 2022
I got a Mila air filter and filtration system on April 26th, 2022. It's May 10th now and I still haven't received it. They keep asking Purolator about it, but there's no update. I paid $459.94 for it and I'm not happy that I didn't get what I paid for. I want a full refund or I'll have to do a chargeback on my MasterCard and maybe even take legal action if I don't get my money back.
I bought two air purifiers from Mila Cares on 1/15/22, order #W17442
I bought two air purifiers from Mila Cares on 1/15/22, order #W17442. They said they offer a one year warranty on their website. I got my units in February, but on 3/23/22, I had an issue with the fan and contacted them. They swapped out my unit, and I got it on 3/30/22. Unfortunately, the replacement unit was faulty too. They swapped it out again, and I got it on 4/20/22. But out of the box, a sensor was broken. Now, the second unit I received has started to malfunction. I asked for a full refund, but the company says they only allow refunds within 30 days, despite their warranty.
Is Mila Cares Legit?
Mila Cares earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Milacares.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Milacares.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Mila Cares have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Mila Cares and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Milacares.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Mila Cares. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I got a Mila Cares air purifier from a store close to me and I was impressed with what I saw on their website
I got a Mila Cares air purifier from a store close to me and I was impressed with what I saw on their website. They started shipping these purifiers in February or March after a successful Kickstarter campaign. I bought mine in February. The purifier I got was new since it was packed well and the filter was sealed in plastic. When I turned it on for the first time, I heard a scratchy sound from the fan. I reached out to customer support and they said that other people had reported the same issue and it was a known problem. They said they would send me a new one and make it right. We kept emailing back and forth, but they eventually said they wouldn't replace or fix it.
About Mila Cares
Mila Cares is dedicated to ensuring that clients receive the highest quality of care possible. The platform carefully screens all caregivers to ensure that they have the necessary skills, experience, and qualifications to provide exceptional care. Mila Cares also provides ongoing training and support to caregivers to ensure that they are up-to-date with the latest caregiving techniques and best practices.
One of the key features of Mila Cares is its user-friendly platform. Clients can easily search for and book caregivers based on their specific needs and preferences. The platform also allows clients to communicate with caregivers directly, making it easy to coordinate schedules and discuss any concerns or questions.
Mila Cares offers a wide range of caregiving services, including companionship, personal care, medication management, and more. The platform also offers specialized care for individuals with Alzheimer's and dementia, as well as respite care for family caregivers who need a break.
Overall, Mila Cares is a trusted and reliable platform that provides exceptional caregiving services to individuals and families in need. With its experienced and compassionate caregivers, user-friendly platform, and commitment to quality care, Mila Cares is the ideal choice for anyone in need of caregiving services.
Overview of Mila Cares complaint handling
-
Mila Cares Contacts
-
Mila Cares emailssupport@milacares.com82%Confidence score: 82%Supportjoinus@milacares.com75%Confidence score: 75%
-
Mila Cares address1 Belvedere Drive, Mill Valley, California, 94941, United States
-
Mila Cares social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!