Milk and Choco
Reviews and Complaints

Wow how disappointed and disgusted I am in the poor quality and sizing of my garment that I purchase through these people. They should be totally ashamed of themselves for ripping off society. The product that I purchased doesn't even look like the pictures on their page and the size WOW, to think I paid bloody good money to have received absolute garbage. I wish I was more sceptical and had read reviews before purchasing, now it seems I'm part of the long list of victims. One thing is for sure it now has stopped my daughter and bridesmaids from purchasing from this site as I had shown them all the nice stuff and tried to talk them into buying gowns from you. Not to mention it took 6 weeks for me to receive my item after numerous times of trying to contact them, I now understand why there was lack of communication on their behalf. I will name and shame you people to everyone I know. SHAME SHAME SHAME ON YOU

I ordered clothing 2 months ago from Milk and Choco which still hasn't arrived. I requested a response 3 weeks ago and have heard nothing. From what other people have said, I'm not hopeful getting the garments and, if I do, on the quality of them. I've now requested a refund but, if the response of others is anything to go by, I doubt I'll get anything. This Company should be shut down in the interests of consumers. It is a complete sham and they advertise all over Facebook.

This is cheap site that makes terrible products. They take popular images on instagram and make terrible quality copy cats. Example, I bought a beige dress with stripes. It came as a shiny, bathing suit material with the coloring printed on the outside that wasn't even accurate. But I won't bother returning the product, everyone who tries gets no response. They just ignore you. Don't order from them!

I started to get suspicious about why they didn't even ship my item off yet but they took my money. Date I ordered was 6/10/2018. No update even though they said they would. No response from emails. It's a complete scam guys. PLEASE DO YOUR RESEARCH BEFORE BUYING FROM THIS PLACE. I thought it was really suspicious that they didn't even mention the materials used to make the dress.

Katerina

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Published 5 minutes ago

Order MC#109253 Worst case of internet shopping ever experienced by me

I ordered 5 garments from this sad excuse of a company which arrived almost a month later and when they did the quality was horrendous. I have since sent many emails trying to communicate with them my wish to return the products and receive my refund as the quality is laughable. I paid 159.99£ for 5 products which do resemble a 5£ Halloween costume bought from the market. The site states that the company will answer your email within 2 working days. I have now sent a number of emails. Only this morning I have reported this company to my credit card fraud department. I will be uploading many complaints in as many platforms as I can as this behaviour needs to be stopped. I urge everyone to do so. I will also be looking into the other ways to report this company.

I placed and order and after reading the reviews decided to cancel. I cancelled the order within 1 hour of ordering and the website says to cancel within 6 hours. I placed the order June 12 and cancelled June 12 within 1 hour. No reply. I emailed them June 13 and June 16, no reply. I checked my credit card and the charge did go through. Luckily, my credit card company is going to refund me the charge because I do have all the proof that I contacted the company as instructed and got no resolution. I would suggest to not do business with this company.

I ordered an item from Milk and Choco which was due to arrive within 5-10 working days. After three weeks I still had nothing and the payment was taken within the first few days. The order status on their website was never updated, it remained as 'Order confirmed' as though I had just ordered, and the item was never shown as shipped or dispatched or anything. I sent numerous emails to their Customer service team (the only available contact method) without a single response. I also direct messaged them on Instagram (where I had first seen their products) and again did not receive a response. This is an appalling company scamming so many people.

I purchased a boho dress from them. Looks like the picture but super thin. Dress is to small as I didn't realize I was ordering from China. I have sent 3 emails to them to see how I do a return. Still no reply from them. I am going to submit a complaint to my paypal account. They do offer cute clothes but for me it is now not worth it. DO NOT ORDER FROM THEM.

This item is defective and made in a way you can't get it over your head. No response from the company after 3 emails. No contact phone number and after 3 weeks never received the second item I ordered. They took the money immediately from my account. If I try to track the item I ordered 3 weeks ago it says on it's way. It has been the same status for over a week.

This company is the biggest scam that exists for online shopping. I purchased a top and a dress, it took over two months to ship despite their estimated shipping time of a few days and when I got the clothes they were HORRIBlE. Looks nothing like the pictures. It looks like it costs about $1 to make or less, the fabrics are cheap and synthetic almost plastic like. I mean it's worse than a cheap Halloween costume's material. it had pen marks on it in different places and it stunk as if it was sitting in a old factory. Oh and as far as their "free return policy"- well don't be fooled by that either! They are based in China so if on the lucky chance you are able to initiate a return with them, you have to pay all those overseas shipping fees. WHAT A SCAM!

I ordered a playsuit online for $60 Australian dollars. The product took over a month to get her and was not as described and way too small. I have emailed them many times to work out a return but have not had a reply.

The playsuit is completely different, even down to the type of material used and is so poorly made. The size chart is not true to Australian sizing. The item I purchased was size XXL which said is a size 18 to 20. I accidentally bought the wrong size anyway and emailed them to swap the size to an XL but heard nothing back.
When I finally received it, they had sent the XL but is clearly a size 8 to 10. The XL states that it is the equivalent to a size 14 to 16... Massively too small for me and I'm a standard size 14.

I ordered a dress from this company that was advertised on Facebook on 5/18/18. I sent an email on 6/8 when I had not received the product. No response.
6/9 I received the product. Totally unacceptable. Poor material, no tags or invoice, no return shipping info. Sent from China.
I sent email asking for return info on 6/9 and 6/12 and 6/14 with no return email.
No address or phone number listed anywhere on the internet.

They owe me 39.95 plus free shipping/return.

Purchased a dress and received after 2 weeks. Had no idea it was coming from China. Product was horrible. Material was nothing like it was depicted. Paper thin, horrible dress. Cannot get the company to respond to any emails. Will file a dispute with my credit card company. Don't bother ever ordering from them. I think all their likes, etc are FAKE. What's with all the FAKE, FAKE things these days!

Appalling! I bought a dress at the end of may, paid for a quicker delivery and the dress is not here. It doesn't even seem to have been dispatched! I sent four emails to support and I got no reply! I want my money back, you scam! Find a real job instead of scamming people!

I want to delete my order and get a full refund.

Don't ever buy from them, I wish I had checked the reviews before even opening their website.

I had placed an order back in April 2018 to be a given for a 5/12/18 Birthday gift. The product was not received until the week of 5/18/18. My daughter had tried it on and it is extremely small, not true to size stated on the size chart. On 5/21/18 and 5/29/18 I had sent an email requesting instructions for return, as stated on the website and to date have not been contacted. NO packing slip, no return address or contact info available.

website info under contact and returns:
"Hey there! Have a question or want an update on your order?
Send us an email at [protected]@MilkAndChoco.com it will be a pleasure to help you!
Please contact us through your order email (the email used to place your order).
Our office are open from Monday to Saturday and we reply to all emails within 1-2 business days."

Please follow this process for returning your parcel to us:

1. Please contact us through our contact page.

2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.

3. Post your item to a given address. We recommend you send the products using a secured or tracking method (mandatory in order to be eligible for a refund), and that you retain your proof of postage.

4. As soon as we have your return, we will issue a full refund/exchange. We'll send you an email to confirm your return has been received and that your refund has been processed.

This company is awful. Do not order anything from them!
I purchased a dress on May 20th, 2018 and after 2 weeks of not receiving the dress sent an email, and they only responded that it had been shipped, nothing more. I had ordered this for an event in June, and the dress did not arrive in time. Once it finally arrived close to 3 weeks later, I took the dress out of the packaging and it was so cheaply made and the material is so bad. Nothing like the website says. I went to the website right away to figure out how to return the dress and the only way to start the return process is to email their support...there is absolutely NOTHING else available for unhappy customers. I have sent 3 emails since June 8th (their website says they will respond within 1-2 business days) and have yet to hear anything from them. This company sucks, do not order from them.

I ordered a dress on May 28 and until now I have not received the dress. I emailed them multiple times and didn't hear any response. I am very disappointed because I bought the dress for a wedding and reading all the complaints from other people seems like I will never get the dress I ordered. I will have to call my credit card company to dispute it. I really hope this company will shut down.

Bought 6 dresses from milkandchoco for a wedding occasion. Sizes were smaller than what was published on website. Naturally, we can't fit into the dresses.

Contacted them via email to ask for return. No reply from them at all.

In fact the dresses were actually made in China, we should have purchased directly from Taobao. We paid 5x more and we got [censored].

The dress I ordered arrived after the event I was buying it for. The money was taken from my account weeks before the item was sent out for delivery. Additionally, it is of such poor quality, I do not want to keep it.

I have emailed the company five times, initially requesting a refund. However, I have not even received an acknowledgement of my emails, let alone a reply.

I feel robbed and will not ever use this company again.

After placing my order on 18 april 2018 I didn't hear from them for 2 weeks so I chased them and they admitted they had made a mistake and my item had not been shipped. On 17 may 2018 they said they would follow up with the shipping company. Weeks passed and I kept following up but they didn't reply. Now more than two months after I placed my order I have been asking for an answer on my order or a refund if it is lost, and no reply from milk & choco. Even I chose the tracked and insured postage it makes no difference.
They are a dodgy company. Would never use or recommend. They are impossible to contact other than email but they do not reply to emails.