Milk and Choco
Reviews and Complaints

I ordered a dress from this sites after reading reviews on their site and reading comments on Facebook. Everything look good and it seemed to be all good reviews. So after I ordered the white lace with pink dress expecting to get what was pictured after a month of waiting for my package I received the cheapest smallest dress. This is a terrible scam! The material is so thin and terrible quality. You can see right through the dress!

I have ordered my dress my yhis site 4 months a back, i am countiusly chasing them regarding my product. First few months they were responding my emails but last 2 months they don't even bother to reply back.. i lost my dress as well my 150$.. before they were saying they will send my product but the products has never come.. they were misleading with the i formation saying that product has been lost in china and they will send again.

Very bad site. never ever suggest or wish to order from this site. This site should have banned..

I ordered a dress from this company which took many weeks to arrive. I ordered a size larger than usual which was still so small it would fit a child. I have emailed asking them to provide a return address and have not received a response from them.

This company should should be shut down as the clothes are not what they say...they just take your money and you never hear from them again. They are crooks and should all go to jail.

1. The company showed up in my Facebook feed with attractive women's clothing. I order 2 items— a long dress and a romper. The quality of the clothing I purchased is horrible. It is marketed towards women, but the largest size "XL" wouldn't fit a 10 year old.
2. The company claims to accept returns and instruct customers to initiate the return process with an email, preferably with the one from the original order confirmation. I did this for both orders, and the company has not responded to either return request. It's a scam.
3. Please don't waste your money on this company. There is much better quality out there.

If I could give them zero stars, I would! Order a jumper two months ago and have yet to receive it or a tracking number/confirmation email. I have emailed them SEVEN times and received one response back in early August saying it had been corrected and shipped and I would receive a tracking email within two days. Still waiting...I've asked them just to cancel or at least respond to me. There goes $39.95 down the drain.

I purchased a BOHO jumpsuit - 1 size fits all supposedly - if you are a size of a tent. I'm making the 5th attempt to get a returns code & refund but they are simply not answering me. IS THIS A SCAM?
I ordered it 3 months ago from a Facebook AD - it took 2 months to arrive from China.
It is so HUGE and very poor quality - you'd need to be 3 metres tall if it were to fit you.

I ordered and received 3 clothing items. The appearance and quality in no way resembles the photography on their website. It is appalling... bad fit, cheap fabric.

Goods arrived direct from China without any paperwork whatsoever. Their website simply gives an email to contact if you wish to return items within 14 days.

I have emailed at least 6 times over the course of 1 month requesting information on how and where to return and requested a refund. They have not responded and I have since discovered that hundreds of others have received the same treatment.

This company needs to be found and shut down

I placed and order and received the worst quality item I have ever purchased. The material is plastic. The stitching is laughable. It isn't a dress, it's a piece of plastic stapled together into a triangle. I have sent MULTIPLE emails as per their customer support process and not had a reply. I have made several posts on review boards, and they have been challenged by Milk and Choco despite me stating fact (I can provide the 'dress' and multiple emails) as they don't want bad reviews up. Please, please do not buy from this company, you will receive something you think is a joke, not a dress.

Just like many of the complaints I've read here, the jumpsuit that I ordered from Mila and Choco was so poorly made and of cheap quality material that I decided to return it. There were no instructions or paperwork included in the package on how to return the item so I contacted them via email and still have not gotten any replies to my three emails. I will NEVER order from this company again! It took weeks to receive the item and it actually came after we had gone on vacation which is what I wanted it for in the first place. I've reached out to Facebook in hopes that maybe they'll drop this advertiser since that's how I came across this company to begin with.

I bought 4 dresses/rompers from this website, believing it was based out of Santa Cruz. My items ended up being shipped from China and took six weeks to arrive. They were very poor quality and not as advertised. I followed the return policy listed on the website (over 5 attempts made) and have been ignored to date. I would like to return the items and have my return processed as per the advertised return policy.
Thank you

Need to return a sun dress and need an address. Have sent 3 emails but have no response please let me know how to resolve this issue. The dress does not fit and another size will not work.

Here are details about my order:
Date ordered: July 13, 2018
Arrived Aug. 11, 2018
Shipment# MC228312
Sundress, it does not fit and need to return it .
Full refund $39.95 is requested
I sent 3 emails to [protected]@milkandchoco.com (8/11/18, 8/14/18, 8/16/18

Barbara Elsea
8516 Savannah Ct
Knoxville, TN 37923

I ordered a dress from here and was told it would take 5-10 business days to come, it took 5 days longer than I was told it would. Once I got the dress it was completely see through. I e-mailed their customer service dept that same day and never head back. I have since e-mailed their customer service e-mail 5 more times trying to return it and have never received a response. Do NOT shop here!

I ordered a dress as per the size guide. Took 7 weeks to receive. The dress was EXTREMELY small and did not come anywhere near me. I emailed several times with no reply then emailed in chinese through Google translate. Received an email asking me to write in English which i did and received a further email asking how they could help me! I replied but have heard nothing since my last email 2 weeks ago.
I do not know where to go now but am very frustrated at this company which are obviously total scammers

I Ordered a dress spent over 80 dollars for it not to come. I have no tracking available and then when I email I get a poor response saying it's coming I've been waiting over a month now. All my other emails have been ignored. My occasion I wanted the dress for has passed. I want my money back what a joke. Wish I read the reviews on Facebook other than there own fake reviews they obviously write themselves for their website.
PLEASE PLEASE shut this website down.

As many other people have stated, this company is a big scam. Their advertising and website look legit but here are the facts:
1) once you order, you think it will come in a timely manner, but it doesn't. Took weeks to get the order
2) once you receive the order, I looked at the return address and it had been shipped from China. That was a big surprise and answered a lot of unanswered questions for me
3) dress was not as described so I wanted to send it back for a refund. Their website says just go to ‘contact' and follow the instructions for return. Problem is, THERE ARE NO INSTRUCTIONS FOR RETURN
4) emailed them 4 times... the last time I indicated to them that I would be filing a complaint. Still no response, so here is my complaint.

Again, PLEASE, PLEASE, PLEASE do not do business with this fraudulent company. The pictures make it look like you are dealing with a reputable company with good products, but that's not the case.

I ordered a jumpsuit that took almost a month to get... after getting it and opening the package to say i was disappointed is beyond words! It was cheaply made... looked like some old wrinkled rag... not at all like it looked on-line! I would never order from Milkand Choco again and i recommend no one else does either. You will be sorry ! Also, I tried to call their number that was on my packaging and also e-mail their service center... i shouldn't be shocked ... no answer and no reply... it said the service was broke down and to try later... well guess what... there is no such thing! Now i am stuck with this rag and am going to put it in the garbage and consider it stupid on my part for ever ordering from one of these Chinese Cheap Charlie outlets! Please do not fall for their advertising ... it is non- existent!You will regret it!

Thought the company advertises 5-7 day deliver with rarely delay with custom it took alittle less then a month. The website doesn't offer any idea where the dress is coming from so you don't know if customs is involved in the shipment. Once the dress finally arrived the size XL did not fit a women that wear 00 in American. I would included a picture but I can only get one leg in. This company is a rip-off and doesn't deliver what is advertised.. frustrated in Ohio

I ordered 2 dresses back in July. Only One arrived yesterday and to say it's a rag is an understatement. The sizing is way off. I am 5ft 4inches, slim build - I ordered a medium sized Bohoo dress. I can barely get the halter neck over my head, the place for your boobs is above them. The bottom half then is way to big... I have emailed them and now wait for their reply. I'm dreading to thing what the other dress I ordered will be like (if it is ever delivered)

I ordered a jump suit from Milk and Choco and it took almost 2 months to receive because I found out after I ordered it that it was coming from China. When I emailed customer service they would not respond. I tried several times. There is not a phone number to contact them either.

I then received the product that was beyond inferior quality. I am now trying to get a hold of Milk and Choco to return the item and they have not responded to my request to return this jump suit. I believe they are a scam and that I will never see a refund for this item.

Please stay away from this company.

Company of crooks! I received a dress from milk & choco in an xl. The bust for an xl is suppose to be 37 inches but the dress measures 31, six inches smaller than stated in the size chart.in fact, the whole dress was smaller than the posted size. I have sent and text numerous requests to milk & choco asking how to return the dress and get a refund over 17 days. I did not received a response. After posting a complaint on trustpilot, I was sent an email 4 hours later. They said that if I would remove my review, they would refund my money. That was 34 days ago, and the refund was never processed. I will start sending and posting complaints about this company on every site I can access.