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My husband and I wanted to buy an end of school year gift for our two boys. We contacted a company by the name of "MINIPOCKETROCKETS.COM." Two days after ordering we were informed our credit card was denied. Confused because we hadn't used this card in a long time since it was paid off. We asked they run it again. As the children are anxiously waiting for their well earned gift, we get another call that the card is still denied. Well, I said there must be something wrong with the bank and I ordered the bikes with my bank card. The bikes were delivered a few days later as promised and all was well. The next day two more bikes were on a truck to be delivered. I told the truck driver this was shipped yesterday and the company must have made an error, please send them back. Two months later I was going over our bills and noticed two charges for the same company on two different statements. I notified the company of the error, and then notified them again. Finally they responded, telling me I ordered them both times and I am now responsible for a restocking fee of 25%. Now not only do they want me to pay for their mistake but they were never going to let me know I wasn't credited for the two bikes returned to them. Huh, I believe this may be a scam!
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i ordered a pocket rocket and never got it. they said it was delivered and i checked my tracking number. Next thing it came and it was all broken . DO NOT BUY FROM MINIPOCKETROCKETS.COM THEY ARE A SCAM
i dont know but i have hered more good then bad about minipocketbike.com so im gona give them the benifit of the dout. but no matter whats rong with the bike at least you know you will reseave a bike that can be fixed. trust me its better then buy one from saferwholesale.com and spending $995.00. for a bike that you will never see. nor get your money back. so im gona try them and if i put my foot in my mouth i will be shure to let you know. thanks ps.mujahied08@facebook.com
im gona by one from the ive hered more good then bad. i rather have something then nothing for my money.
My son ordered a bike and with only 1 hour of use has blown out a wheel bearing chain and now a carburetor that cant be worked on. All in the first weekend of use. We are both creaking out with all these posts.
I AGREE MINIPOCKETROCKETS IS A SCAM COMPANY! DO NOT BUY FROM THEM, IF YOU DO YOU WILL GET RIPPED OFF. I HAVE TRIED AND TRIED TO DEAL WITH THEM ON AN ORDER THAT IS INCOMPLETE AND I STILL DONT HAVE THE TOTAL ORDER. THE CUSTOMER SERVICE IS NOT SERVICE AT ALL IT IS JUST A FEW RUDE PEOPLE THAT AS FAR AS I CAN TELL HAVE NO MANAGEMENT. THEY KEEP GIVING ME THE RUNAROUND. EVEN THE PARTS I ORDERED WERE INFERIOR AND THE BODY KIT WAS SCRATCHED. I HAVE FILED WITH THE BBB AND I HOPE THAT ALL OF THE PEOPLE THAT HAVE BEEN RIPPED OFF HAVE DONE THE SAME
NEVER USE THIS COMPANY! WARNING ONCE YOU START THE BIKE YOUR WARRANTY IS VOID! COMPANY IS A SCAM We bought a KTX had it for TWO days my son road it MAYBE a total of 1 HOUR and it just stopped working.. Two clutch springs fell out and cracked the cylinder head. ITS BEEN TWO WEEKS of back and fourth they WONT TAKE IT BACK, they want us to pay the shipping of the broken parts, they are refusing to just send a knew engine they want to send parts and hope that we can fix it our self and when and if that doesn't work we will have to pay for more shipping... They told us it will be a COUPLE of weeks for them to get these 'parts"mailed to us... I will be filing a better business burial complaint.
NEVER USE THIS COMPANY STARTING THE BIKE VOIDS THE WARRANTY We bought a KTX had it for TWO days my son road it MAYBE a total of 1 HOUR and it just stopped working.. Two clutch springs fell out and cracked the cylinder head. ITS BEEN TWO WEEKS of back and fourth they WONT TAKE IT BACK, they want us to pay the shipping of the broken parts, they are refusing to just send a knew engine they want to send parts and hope that we can fix it our self and when and if that doesn't work we will have to pay for more shipping... They told us it will be a COUPLE of weeks for them to get these 'parts"mailed to us... I will be filing a better business burial complaint.
NEVER USE THIS COMPANY We bought a KTX had it for TWO days my son road it MAYBE a total of 1 HOUR and it just stopped working.. Two clutch springs fell out and cracked the cylinder head. ITS BEEN TWO WEEKS of back and fourth they WONT TAKE IT BACK, they want us to pay the shipping of the broken parts, they are refusing to just send a knew engine they want to send parts and hope that we can fix it our self and when and if that doesn't work we will have to pay for more shipping... They told us it will be a COUPLE of weeks for them to get these 'parts"mailed to us... I will be filing a better business burial complaint.
i orderd two pocket rockets from them two years ago my shipping date kept changing it took 2 months to get them and when i did not one of them where colors i asked for the panels where cracked the white looked like it sat in piss for a year pull starts broke then clutch shoes went even before i got a chance to ride them called to adress my issues they where rude hung up on me my friend at the same point in time orderd the 110cc didnt come close to hitting speeds of what they say clutch lever wouldnt stay on when he called to find out about the govenor they told him to figure it out his self hung up on him panels and color was poorly painted and constructed battery was shot after 2 weeks issues after issues with bike between starter electrical every thing. i however have found a really great place for dirt bikes mini choppers everything fancyscooters.com great survice great customer service fast shipping ive gotten 3 bikes from them allways top quality respectfull service i got my 125cc chopper in 2 days bike ran strong never a problem with any of there bikes chopper went faster then they said in specs stock i had it up to 80mph top grade lights blinkers starters engines.
I bought a bike for my son this last Christmas. The very first day he rode it, within an hour started having trouble with it not wanting to pull. It would idle fine but wouldn't go. Then the motor started smelling hot. The very next business day I called them. The girl said that the techs were out to lunch. I called back the next day about the time they were to open. Same girl answered the phone and said again they were at lunch. I knew something was up then. I waited a few weeks before calling back. Same girl answered again. I told her to let me speak to the service dept. She asked me what was my problem. When I told her she tried putting the blame off on me saying that I didn't check out the bike to make sure everything was good to go on it before letting my son ride it. I told her that I had checked everything the manual said to check. She said I must have missed something. All I can say is this company needs to be put out of business and even imprisoned for doing people the way they are doing. They are nothing but crooks. I will tell eveyone I know not to buy from them. I am now stuck with a piece of junk and my son is without a bike.
My advice is to save your money up and go buy a honda or yamaha, a name brand bike. I learned from this, you pay for what you get.
Biggest waste of money ever! Bike ran once. Sent a new ignition module, I installed, no luck. Figured the kill switch was bad, so I called. "It's been too long, buy one off the website." Terrible people, crap product. DO NOT BUY, unless you love soldering and tinkering (which I do) and have lots of time (which I don't).
Minipocketrockets.com may be one of the worse companies I have ever dealt with. I first ordered a new fairing kit from them. When I received it every piece in the shipment had been damaged in some way. I emailed back and forth with them for 3 days. Including sending them 16 photos of the problems along with descriptions.
I was then directed on the 3rd day of emailing to call the toll free number which I did immediately. A guy buy the name of ANTHONY answered. Not only was he very rude from the start. He also proceeded to tell me that they would only replace 2 of the 8 pieces damaged.
I explained that the 2 he mentioned had the least problems with them and were also the least damaged. That I was more concerned about the main fairing sections, that the color did not match at all on. And that also had gouges down to the plastic.
He said that there was no proof that I had not damaged those pieces. I informed him that I had contacted them as soon as the package was delivered. That there had been no time to mount them on the bike. And that some of the pieces did not have holes drilled in them to be mounted.
Anthony was ridiculously rude the entire time. I asked to speak to his supervisor and was told no. I inquired that that must mean he owns the company. He said no. I then asked to speak to someone else, he said no.
Being in customer service myself. Decided to start over. I apologized to him for any confusion and tried to come to a conclusion. He proceeded to tell me I would need to send additional pictures to them indicating the problems and issues. This was after I had already sent 16 photos to them.
After doing this and before we hung up. I asked if I could speak to someone else now. He forwarded me to a voicemail of a woman named Anita. I left a message, and have not heard back from anyone.
MINIPOCKETROCKETS.COM is a scam of a business. Do not purchase from them.
Worst experience with customer service ever pretty much stuck getting bike if not stuck paying 25% restock and $60 shipping! Never again! My sister ordered helmet package company called to cancel because they said I was affiliated with the order
They sell cheap garbage! And when you call to get help there just arrogant ###! Do Not Buy From Them!
Please anyone tell me if they got their money back I bought this for my sons birthday and the bike starts but won't move and they refuse to give me my money back. Can anyone let me know if they got their money back
I'm going through the same thing. But in my case I never got my order. It was lost and ups refunded them the money to replace the product or refund in wich I ordered it in March 4 2017 .i called many times and got extremely rude people or hang up phone calls. I told them I want a refund and till today may 11 2017 haven't received it or a phone call from the supervisor who never picks up. I told them I will get advice from a lawyer and then the next day the customer service said I can't talk about your order because you said you are getting a lawyer and transfer my calls to the"supervisor " who I think don't exist. I got in contact with my bank and the media also for an investigation. I'm getting a lawyer asap and suing them for theft. Please be aware and check reviews before you buy anything. I wish I had.
Omg I received 2 huge boxes from ups I immediately said what is that. I’m 39 years old and never ordered anything online so I said put it back on the truck it’s not mine. I look at my online banking and I have a charge for almost $800 from this company. I contacted them by email and by phone and I thought everything was ok It was going to be 5 days and put back on my card. Well 5 days later I look to find $349 put back on my card. I called and thinking maybe they just forgot that it was 2 bikes. Instead I get a very rude lady on the phone who is trying and doing a good job at making me so angry. There is no supervisor I called for 3 days. Finally she said stop calling. This is my money that I work hard for and never did I or anyone I know order this product. How can they get away with this for so many years. It’s a scam. Tonight because of all this with this company I had to go to the er. This can’t. E legal. How r they still in business.