M&M Factory Service’s earns a 1.7-star rating from 17 reviews, showing that the majority of customers are dissatisfied with service.
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I have been trying to get my dryer fixed for 3 weeks I purchased my warranty for my dryer through sears they keep
I have been trying to get my dryer fixed for 3 weeks I purchased my warranty for my dryer through sears they keep making appointments and never showing up
I have had occasion to use M&M Factory Service a number of times
I have had occasion to use M&M Factory Service a number of times. Each time I found their service team to be highly professional and knowledgable. I would recommend them highly.
The company is suffering from a labor shortage and will only book appointments at least 2 weeks out. Also, per their company policy, their service people will not wear a mask in the home. Finally, the last service person did not fix the problem, so they have to come back out, meaning there is a month in which the issue is unresolved. The customer service rep was unpleasant as well.
Initially we used M and M because our washer was under warranty and that is who GE chose. I was nervous after I read the reviews online, but my husband and I were pleasantly surprised when not only was the repair friendly and courteous, but he was also very knowledgable. When we were in need of another repair a couple of months later for our stove, we again used M and M, and again had wonderful service from a very courteous and knowledgeable repairman. I would absolutely recommend this company and would use them again
Very unsatisfied with the company. They called a week before the appointment to ask me to make sure they had the correct item to fix the problem. Even though they identified the part needed, the service representative still didn't have the part in the truck. One star is too high a rating.
Absolutely the run around between M&W Factory Service and LG. I obtained a work order # from LG for warranty service that is covered for 10 yrs per LG (direct conversation, the owner's manual, & marked on the refrigerator.
Called and emailed about issue with ice maker in my french door refridge/freezer
Called and emailed about issue with ice maker in my french door refridge/freezer. Terrible follow-up, one day they'd respond to email and then silence for weeks. Called them twice today and was hung up on both times.
Had two scheduled visits for repair of appliances. they never showed up and then i tried calling their office multiple times and their phone would hang up on me after calling multiple times for multiple days. when i finally do reach a lady their she had the personality of a door knob. She has no customer service values to her at all. I work for an Luxury Apartment community and deal with vendors on a daily basis and have never experienced such poor customer service as i had with M and M Factory services.
I have had occasion to use M&M Factory Service a number of times. Each time I found their service team to be highly professional and knowledgable. I would recommend them highly.
We were having issues with the temperature fluctuations in our viking ovens. We called M&M and set an appointment. They were very courteous and professional. They scheduled an appointment the very same week. When the technician arrived he went right to work and monitored the temperature fluctuations in each oven. He was very careful and used blankets and cleaned after he finished. We will definitely use M&M again and refer them to our friends.
Very knowledgeable and friendly people and a pleasure to have as my service company.
Absolutely the run around between M&W Factory Service and LG
Absolutely the run around between M&W Factory Service and LG. I obtained a work order # from LG for warranty service that is covered for 10 yrs per LG (direct conversation, the owner's manual, & marked on the refrigerator.
We had a technician come out to our home to look at a dehumidifier. The tech came without a mask and when I asked him if he had a mask he said no he didn't. I went back inside to get a mask for him and offered the mask to him to wear and he told me that it was against company policy to wear a mask in the middle of a global pandemic. I was frustrated and asked him to explain why he wouldn't wear a mask and he said he could not wear a mask because they work with electricity and sharp objects and that a mask could impact his vision. I know friends and family that have had all types of technicians and repair people in their homes and wearing a mask is something all of them have been doing. I'm highly disappointed in M&M because they are putting themselves and others at risk to COVID-19.
Yesterday a technician from M and M paid me a call to repair my electric range. He started to enter my home without a face mask, so I asked him to put one on. He said that he would only wear a mask while he came and went, but not while he worked...according to his company's policy. I told him that was unacceptable and sent him away. I called your office and confirmed that he is abiding by M and M company policy, and that wearing a face mask while repairing appliances is "dangerous." What a load of crap! This technician was not "working" when he tried entering my home without a mask. It is clear that your M and M Factory Services does not take this deadly pandemic seriously. DO NOT PATRONIZE THIS BUSINESS.
First service technician was rude. Second Service Technician would not put on a mask! Now I have to let them come back because GE sent the wrong part!
Do NOT let Don into your home. He was sent to my elderly grandparents residence where he went through their home, not wearing a mask. My grandmother needed to use the restroom and he rudely told her he was on the phone and continued to work as if she had said nothing. My almost 80 year old grandmother had to go outside to pee! I am livid and I wish 0 stars was an option!
Very unsatisfied with the company
Very unsatisfied with the company. They called a week before the appointment to ask me to make sure they had the correct item to fix the problem. Even though they identified the part needed, the service representative still didn't have the part in the truck. One star is too high a rating.
The company is suffering from a labor shortage and will only book appointments at least 2 weeks out
The company is suffering from a labor shortage and will only book appointments at least 2 weeks out. Also, per their company policy, their service people will not wear a mask in the home. Finally, the last service person did not fix the problem, so they have to come back out, meaning there is a month in which the issue is unresolved. The customer service rep was unpleasant as well.
We were having issues with the temperature fluctuations in our viking ovens
We were having issues with the temperature fluctuations in our viking ovens. We called M&M and set an appointment. They were very courteous and professional. They scheduled an appointment the very same week. When the technician arrived he went right to work and monitored the temperature fluctuations in each oven. He was very careful and used blankets and cleaned after he finished. We will definitely use M&M again and refer them to our friends.
Had two scheduled visits for repair of appliances
Had two scheduled visits for repair of appliances. they never showed up and then i tried calling their office multiple times and their phone would hang up on me after calling multiple times for multiple days. when i finally do reach a lady their she had the personality of a door knob. She has no customer service values to her at all. I work for an Luxury Apartment community and deal with vendors on a daily basis and have never experienced such poor customer service as i had with M and M Factory services.
Initially we used M and M because our washer was under warranty and that is who GE chose
Initially we used M and M because our washer was under warranty and that is who GE chose. I was nervous after I read the reviews online, but my husband and I were pleasantly surprised when not only was the repair friendly and courteous, but he was also very knowledgable. When we were in need of another repair a couple of months later for our stove, we again used M and M, and again had wonderful service from a very courteous and knowledgeable repairman. I would absolutely recommend this company and would use them again
Yep, 1 star is too high of a rating
Yep, 1 star is too high of a rating. Wish I could've given less. I reported 2 months ago that my undermounted microwave stopped heating. After two visits from M and M Factory Services and parts arriving, the technician said he fixed it. As he was walking out the door, I tried the microwave and it WASN'T working. I ran to the driveway and called the technician. He wouldn't pick up. 5 calls later (and 10 minutes later) he picked up and refused to come back to the house to finish the job. PLUS M and M refuses to wear a mask (my younger sister's funeral was 11 days ago and due to Covid). M and M is horrible work-wise and ethical.
I would advise NO ONE should use this company
I would advise NO ONE should use this company. I called Lowes for scheduled warranty work on my refrigerator. They gave me a date that had been provided by M&M as available for dispatch. M&M then called leaving a message to cancel advising this date was not available after they had provided it earlier. I have tried to call them back with no response. Now M&Ms main number is advising they are closed for the week. So no call, no reschedule and we are closed. Not good business at all. Stay away from this company! I have requested Lowes to find another service provider in my area. I had to click one star but they do not deserve it at all.
Yesterday a technician from M and M paid me a call to repair my electric range
Yesterday a technician from M and M paid me a call to repair my electric range. He started to enter my home without a face mask, so I asked him to put one on. He said that he would only wear a mask while he came and went, but not while he worked...according to his company's policy. I told him that was unacceptable and sent him away. I called your office and confirmed that he is abiding by M and M company policy, and that wearing a face mask while repairing appliances is "dangerous." What a load of crap! This technician was not "working" when he tried entering my home without a mask. It is clear that your M and M Factory Services does not take this deadly pandemic seriously. DO NOT PATRONIZE THIS BUSINESS.
Contacted Lowes to have a the ice maker on our Whirlpool refrigerator serviced for the 3rd time
Contacted Lowes to have a the ice maker on our Whirlpool refrigerator serviced for the 3rd time. We were told by Lowes that we would have an appointment with this company within a few days of the original call. My wife was then contacted by this company and told that they were wanting to schedule an appointment with her but did not tell her that we were already given an appointment by Lowes. I called this business and told them that I expected them to honor the first appointment. I was given a song and dance saying that they cant make the original appointment. I again said that I expected them to honor the original appointment and ended the call. Fast forward to today and I receive an email from Lowes saying that this business had rejected our service call because of rudeness. What a joke. So unprofessional.
I have a Thermador range that needed a part replaced covered by warranty
I have a Thermador range that needed a part replaced covered by warranty. The first time I used M&M in January was great. They came out replaced the part and even helped me with a problem with my refrigerator. However, the range to continue to give the same problem and it was determined that it needed a different part replaced. For this, M&M rescheduled me 5 times before sending someone out. That tech struggled and was unable to replace the part so M&M rescheduled me again for a different tech to try. That tech came out about a week later and after complaining, sweating all over my kitchen, having a nosebleed (which I had him sit in his truck until he got it under control) he too could not replace the part. He then put the face back on the range incorrectly with the two left gas burner controls improperly working and the middle grill control half falling off. After informing M&M of this, and mentioning that maybe they do not have enough experience with this range, they unprofessionally said that they will not longer come out.
M&M Factory Service Complaints 3
this company keeps rescheduling on warranty issues without communicating
this company keeps rescheduling on warranty issues without communicating. They have also disabled their phone service with no way to contact them called ge appliance for support. They also stated they were unable to reach this company. It would be nice if they would actually contact you when they make changes in schedule. Been 3 weeks now.
will not keep appointments for service dealing with my extended warranty
will not keep appointments for service dealing with my extended warranty. Need more space to explain my complaint have taken 2 days leave from work to be available when appointment was scheduled only to have phone call from M&M appliance to inform me they are not available and need to reschedule this has happened twice now very poor customer service
Getting a Kenmore Microwave repaired that was under extended warranty has been out of service two months and repair
Getting a Kenmore Microwave repaired that was under extended warranty has been out of service two months and repair appointments have been bad. My Kenmore microwave with extended warranty went out on June 4th. I called M&M Factory Service and the first scheduled repair date was on June 11th. After waiting around all day, I got a call stating that the repair date would be on June 22nd. The repairmen came out and replaced the cards, but that did not fix the problem. They ordered more parts and after about 3 weeks later, the repairman came back out and replaced the parts. However, this did not fix the problem either, so more parts were ordered. I called M&M the week of July 20th and the lady at M&M said they were scheduled to come out on August 4th. After waiting around right before lunch, a man from M&M called to tell me that they were scheduled to come out on August 13th. We have been out of a microwave for two months now and the extended warranty or M&M Factory Service has not handled the problem or kept their promised dates.
Is M&M Factory Service Legit?
M&M Factory Service earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for M&M Factory Service. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
M&M Factory Service has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Mmfactoryservice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mmfactoryservice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Mmfactoryservice.com you are considering visiting, which is associated with M&M Factory Service, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Mmfactoryservice.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mmfactoryservice.com may offer a niche product or service that is only of interest to a smaller audience.
- M&M Factory Service protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About M&M Factory Service
Overview of M&M Factory Service complaint handling
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M&M Factory Service Contacts
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M&M Factory Service phone numbers+1 (704) 550-9459+1 (704) 550-9459Click up if you have successfully reached M&M Factory Service by calling +1 (704) 550-9459 phone number 0 0 users reported that they have successfully reached M&M Factory Service by calling +1 (704) 550-9459 phone number Click down if you have unsuccessfully reached M&M Factory Service by calling +1 (704) 550-9459 phone number 0 0 users reported that they have UNsuccessfully reached M&M Factory Service by calling +1 (704) 550-9459 phone number
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M&M Factory Service emailsappliance@mmfactoryservice.com77%Confidence score: 77%
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M&M Factory Service address1024 Pee Dee Ave, Albemarle, North Carolina, 28001-5027, United States
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M&M Factory Service social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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Yep, 1 star is too high of a rating. Wish I could've given less. I reported 2 months ago that my undermounted microwave stopped heating. After two visits from M and M Factory Services and parts arriving, the technician said he fixed it. As he was walking out the door, I tried the microwave and it WASN'T working. I ran to the driveway and called the technician. He wouldn't pick up. 5 calls later (and 10 minutes later) he picked up and refused to come back to the house to finish the job. PLUS M and M refuses to wear a mask (my younger sister's funeral was 11 days ago and due to Covid). M and M is horrible work-wise and ethical.
Called and emailed about issue with ice maker in my french door refridge/freezer. Terrible follow-up, one day they'd respond to email and then silence for weeks. Called them twice today and was hung up on both times.
Horrible service they are liars and unprofessional people. Lowes needs to find a reputable company to use.
Contacted Lowes to have a the ice maker on our Whirlpool refrigerator serviced for the 3rd time. We were told by Lowes that we would have an appointment with this company within a few days of the original call. My wife was then contacted by this company and told that they were wanting to schedule an appointment with her but did not tell her that we were already given an appointment by Lowes. I called this business and told them that I expected them to honor the first appointment. I was given a song and dance saying that they cant make the original appointment. I again said that I expected them to honor the original appointment and ended the call. Fast forward to today and I receive an email from Lowes saying that this business had rejected our service call because of rudeness. What a joke. So unprofessional.