Mobicel
Reviews and Complaints

I bought my mobicel IX last year November. Last night this stupid phone erased and deleted my my memory card! Everything is deleted! My photos movies videos and music! I'm switching back to Samsung! Even some of my contacts was deleted! That's it I'm never trusting mobicel again! This mobicrap can go up someone's [censored]! This is the first time of my life I regret buying a cellphone! I should have listened to my friend who told me not to buy a mobicel. And he's right!

Respected sir,

This is to inform you that yesterday while i was trading your 5mts chart has been given too much problem i could not understand what to do ?. i have chosen this app because you have a great facility of Bracket Order which is very useful for an employee. Atlast i fedup with the problem a nd went to duty without trading .

Sir i request you to rectify this problem as quckly as possible so that we can safely trade with this app

Thank you sir i hope this problem will be rectified today...

My phone charge very slow..it takes a whole day and still just 50 percentage on fone charged...please help I don't have money to have it fixed at a store...can I do it myself with some tips from you guys the phone was purchase in 2019 and only received and made calls and msgs..it will be highly appreciated for any information thanking you in advance

The device is only 2 months old. Firstly it is very slow while only 62% of the storage is used. Secondly, if there is an incoming call, it does not show/light on the screen or who is calling until I restart it and I am using the phone app to recieve and make calls. Lastly, the device deleted my contacts and they were contacts from my google account. I am pretty sure I/someone did not touch anything about deleting, I found out after charging the phone while I left it with everything okay on it. I am dissatisfied with the product and I would not recommend it to anyone. In rating terms, from a scale of 0-9 I give your product absolutely 0. Thank you.

My Mobicel is the only Phone i could afford as a single Mother and bought it cash from Jet Stores for my Birthday last year phone seemed fine for the first 6 months then it started to just get slow for some reason then frozen the phone shut down with a full battery i be came worried as i lost my banking app and contacts and i use my phone for work so that was a major upset. took the phone back to check it nothing seemed to be wrong at the time. Phone completely died on me and a factory reset was done and the phone android failed phone not working since then and please i require help as i love and need my phone.

When I lost my iPhone my sister took me to a clothing store to buy me a Mobicell Vibe.

This phone is brand new. When you dial it. You can hear it ringing 4-5 times but the phone is not ringing to alert you of the call.

Remember there are no app downloaded it’s new. Then the processor is horrible. It’s slow on everything, when you switch it on it takes ages.

The important part that irks me is the ringing part how do I fix it? People think you’re avoiding them. It rings only when they about to put it down why?

I bought a Mobicel Force on the 15th of November at Pep cell. My phone is 2 months old and it is already showing me problems. The touch screen has a ghost touch, sometimes it does respond to my touch. The problem started after the 25th of December. I make sure the screen is clean and that there are no drops of liquid, but the problem still remains. I am losing my patience with this phone

I filed a claim through Auto and Gen as my phone was stolen. On Auto and Gen’s side, they concluded the claim and handed over to Mobicel to process. I got in touch with my consultant, his name is Sameer. He has been MIA and I called the call centre number. Been on hold for an average of 30 minutes per call and nobody is answering.

The process on Auto and Gens side was concluded on the 21st of December. In desperate need of a new device

Mobicel phones are crap phones. The battery life on my phone is ridiculous. It lasts less then four hours. I was using a Samsung A12 when my kids smashed my screen so I thought I would find a cheaper more compact replacement. I really regret it. Not only is the phone slow. It takes a long time to process anything. I also can't use it as a hotspot. This was my last mobicel purchase. I wouldn't recommend it to anyone. If you want quality you need to pay for it. That is the lesson I learnt here!

it keeps on crashing apps. it sometimes get hot up to 52 degrees. it changes extremely slow. takes up to 6,5 hours to go from 0 to 100%. and it only takes 7 to 8 hours use in normal use. it takes 5 hours in extreme usege. it also has network problems. it fails to handle gaming which can be handled by phones with 1G of ram. evem the previous released phones from other companies running android 9- are better than this divorce. well i don't even want to talk about the camera it is just terrible. even the phones released in 2018 have better cameras then this. even their system is better. we can't even install apps like Iounchars to change the look of our smartphones because they require special permissions like notifications access,do.not distub access, display over other apps ecces and the system usege ecces. i.mean like why didn't we get those fetchers considering that we have paid nearly R1 200 for this device

Yesterday my phones' screen started to flash only the mobicell start up screen, Since then It does not switch on nor does it charge. As I read through the complaints about the R7 it would appear that you are knowingly selling a product that should've been recalled as clearly this is a manufacturing issue. I am dependent on a phone for an income.

I feel this is once again a matter of the poorman who has to smile and wave as the giants is pocketing on a poorly manufactered product.

Samsung, Huawei, Sony, and the original Nokia products is expensive and only affordable on contract, these products last up to two years before even one problem unless the consumer broke it via via.

The Mobicell, Hisense, the so called cheapies are all actually very expensive.

Unisa students are forced to buy mobicell phones because of telkom data, from this angle it looks like Mobicell, Telkom, UNISA, Ackermans and Pepstores is promoting the sale of this product to the poorman. One would come to the LoGIc conclusion that this is a matter of a production line went wrong and all stakeholders involved came up with this sell it to the poorman solution.

bought the Mobicell legend on the 23/09/2022 the phone kept on switching itself of and i thought may the battery is low , then when we put it on a charger all of the sudden is says 28% battery. return the phone at Ackerman's on 26/09/2022 and refused to take phone telling me stories. i am writing this because am very upset due this phone i bought it for my son. a whole Ackerman is giving me back service. even the customer service couldn't assist. honestly am very furios

When I'm trying to connect on my PC to access and use WhatsApp the camera of switch Mobicel phones is not clear but there's two camera on this phone of yours Mobicel .Why is the other camera seem to not work as there are two cameras yet nevertheless operations it not a clear shooting camera.Bad pictures but it claims to have 2 camera this is very disappointing me

Good morning

I purchased a Mobicel Berry 2 from Pep 6770 kwadukuka Mall Stanger last year with a warranty of 1 year. The phone was giving me problems...

1. Switching off on its own.

2. Poor Battery Life.

3. Phone freezing

I returned the phone this year on the 23 April 2022 as it was still under warranty and had no physical damage as if it had physical damage the store would not have captured the repair for me..

I kept on calling on the store to check if my phone had returned from repair but alas... it did not return.

The phones normally have a period of 32days for return and then a refund is due to the customer.

I called the store yesterday being more than 32 days requesting a refund from the sales assistance for my phone. She called Mobicel but they sent me a SMS stating that a Repair fee of R485 must be paid or a Rejection fee of R250 must be paid to Mobicel along with their Banking Details. I am very upset and disappointed 😞 as these fees were not included in the terms and conditions on the cash sale slip. Mobicel is ripping of the remarkable low income customers.

The IMEI No of my phone is

[protected].

My mobicel r7 out of warranty but immaculate condition no scratched never had a fall just did not want to switch on this morning it just vibrates but no screen showing

i complain about my phone that i bought at ackermans my phone doesnt go on home screen ,they said its a liquid damage of which its a damage that i dont know nothing about it,

Reference number 546209

There has been poor communication between the store and the repair customer care centre resulting in the delay on my phone getting fixed, which is a a serious inconvenience.

The phone was bought 2021-10-14

I spoke to a lady on the number for Mobicel customer care, explaining the phone issue and she advised that I should take the phone to the nearest Jet

store.

On the last week of January I gave my phone to the Pinetown Jet store lady manager, who were to book and send the phone for repairs.

I was given the above Reference number to follow up on the repair status.

I regularly go to the shop to ask if the phone has been brought back or not.

On the 1st of March 2022 I phoned the customer line to follow up, but I was told the phone was never received from Jet store.

the lady that I spoke then said I should go back to the store, also she told me she was to follow up and get back to me with some feedback on what's happening, she never came back me to me with the feedback till today the 3rd of March.

I bought amobicell Clik from Mr price in Walmer Park PE on 19.01.2022

The clerk in the store registered the phone for me as i spesifically asked him for a phone with no sim wnat to put my FNB sim in . He then said the sim is active . I eft it and went home , the phne is working but i cannot access my nnetwork FNB. I the went yesterday bought a MTN sim and is was Rica , the cleck said i will get a sms when sim is active . Now 1 day late no sms , both sims not active but it shows . MTN and FNB as it is dual sim

Good day

I bought Mobicel Legend Friday last week it work fine until Sunday .
There is no network at all I'm using MTN and Telkom it a dual sim, all my data are on MTN, I cant call, SMS, chat It cannot do anything .
If I put my MTN sim on Another phone It works, plz advice how do I fix this.

Can i take the phone back to the store and get another one .I called customer at mobicel they told me to reset the phone I did but its still giving me the same problem .

My Mom recently gave me her old phone which is Mobicel V4 every time I try to update my system it stops not even half way when installing
then after rebooting it shows a dead Andriod then it turns on and says couldn't update Verification problem

I bought a mobicel legend on the 25th of November today is the 11th of December my phone just stopped working for no reason it was fully charged when I call the store that I bought the phone they telling me to bring it back and wait 3 months before it can come back.