Samsung
Reviews and Complaints

On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from the EPATeknoloji store on the Hepsiburada website. The seller promptly shipped the item, and with HepsiJet XL’s fast and seamless delivery, the product reached me on June 5. On the same day, I called Samsung Turkey customer service to create a service request, but they called me back after three days. When they called back, they scheduled an appointment for June 15, the day before the holiday. Their explanation was that this was the earliest date available due to high demand.

If I bought an air conditioner during the summer heat, the purpose is very clear; such a long waiting time is unacceptable. Every summer, people purchase air conditioners more than in other months, their air conditioners break down, and they need maintenance. The service should have an operation plan accordingly. Saying “we can only schedule this date due to high demand” is disrespectful to the customer. It’s like telling a thirsty person to drink water after 10 days or leaving a deceased person at the grave for 10 days. These things might seem trivial, but this truly shows the value Samsung Turkey and its authorized service give to their customers.

I called the authorized service and Samsung Turkey customer service many times. I suggested, “I’ll pay out of pocket to have the installation done myself, and you can come and approve my warranty then.” They said they couldn’t do that and that they had to install and approve it themselves. I wasn’t given this air conditioner as a gift, nor will I receive payments for using it. It’s a product I paid for, and the purpose of an air conditioner is to cool down during hot summer days. Why they want to make the customer suffer, I have no idea. Also, I’ve been working all year, waiting for a vacation once a year, and they say they’ll come on the day before the holiday, preventing me from going anywhere. Another concern is that they might call on that day and say they couldn’t come due to high demand, ruining my vacation, or they might come and say additional things need to be done, delaying the solution until after the holiday.

I will never purchase even the smallest product from Samsung again. It’s clear they do not care about Turkey. When I told this situation to my close friend in France, he said this was unacceptable, but in this country, monopolized brands like this treat us as second-class citizens with our own money. In short, I do not recommend their air conditioners or any other product from Samsung Turkey.

They make a beautiful appliance but they will do NOTHING for you once you pay thousands of dollars to own one.

I purchased a Dacor refrigerator, specifically Model DRF427500AP in October 2023. However, when it was delivered it was missing its leveling feet. I contacted Dacor and Dacor scheduled an authorized service provider to inspect the refrigerator. As a result, the missing parts were ordered and set to be installed at a future date once they were delivered. After significant delay, the missing parts were delivered directly to my home and Dacor scheduled another authorized service provider to install the parts.

The parts were installed on January 31, 2024 and the refrigerator was placed back in its original location. However, in doing so, the Dacor’s service provider caused significant damage to the sides of my new custom cabinets and damaged the front and bottom refrigerator doors so that they are not able to be closed properly. I immediately contacted Dacor and provided several photographs of the damage and was advised on numerous occasions by Dacor customer representatives that I would be contacted to further discuss the matter. However, to date (March 23, 2024) I have yet to receive a resolution or even a response. Due to the negligence of the service provider scheduled and authorized by Dacor, I have been left with damaged cabinets and a refrigerator that is not able to be utilized properly and a bunch of empty promises.

My issue isn't with Samsung but with the RXO delivery service. They changed the date on me twice without asking me to make sure it was OK. I was not informed of the second change at all! So here I am, at home because I took PTO from work to be here, and they screw me over again! With no offered solutions from them! Samsung better start going with a different delivery company soon.

I recently purchased the SAMSUNG Z FLIP 256GB DUAL SIM on October 19th, 2021, and it is still under its 48-month warranty period. However, I experienced a problem with my phone when the screen suddenly went black while it was sitting on my desk at work. I had not dropped my phone that day or any other day, and it was working perfectly fine on my way to work.

The next day, I took my phone to the Samsung Electronics service center in Menlyn Mall to have it fixed under warranty. However, the service consultant informed me that Samsung had declined my warranty repair request. They claimed that there were minor scratches on the side of the phone, which were not protected by the expensive silicone phone protection cover I had purchased with the phone. These scratches were considered normal wear and tear, and there was no other protection cover available in South Africa that could prevent them.

I was shocked that Samsung declined to repair my phone under warranty for such a minor reason. I raised my concerns with Samsung SA, but they refused to revise their report and still refused to fix my phone under warranty. I had no choice but to file a claim with my short-term insurance service provider to have my phone repaired or replaced.

Unfortunately, my insurance provider also declined my claim, stating that the middle "White Mark" and "Crack" found on the screen were due to excessive opening and closing of the phone, which is a common manufacturer's default on the Samsung Z Flip cell phone. They recommended that I pursue a warranty claim with the manufacturer.

It is frustrating that I have received two damage reports, one from Samsung and one from a third-party, which contradict each other. This leaves me in an unfair position as the user and client, as I am now responsible for paying the costs to repair or replace my expensive Samsung Z Flip cell phone, even though I thought I had peace of mind with a 48-month manufacturer's warranty and insurance cover.

While the Z Flip cell phone is a nice phone, I would caution others to think twice before purchasing it. The manufacturer's warranty cover and insurance cover may not be as helpful as expected, and users may be left liable for repair costs due to manufacturer's defaults.

I bought a Samsung 65" TV Model # UN65MU650DFXZA from Costco on 11-11-2017, and it has been nothing but trouble since then. I have contacted Samsung customer service and used their chat service multiple times to try and fix the numerous issues I have been experiencing. However, they have refused to take responsibility for the problems and have blamed everything but the television. I have five open case numbers with them that have never been resolved.

The TV black screens for up to a minute while using my ps4 pro with a premium HDMI cable that Anna (Samsung Rep) told me I must purchase to fix the issue. However, it did not solve the problem. They have reset it to factory settings a couple of times, had me reset it, change settings, and more, but nothing seems to fix it. The TV must be unplugged numerous times a day now because it never truly shuts down and starts slowing down or freezes up. The black screen is happening randomly and quite often now. They force apps on the TV that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself?

The last Samsung Rep (Marvin) I spoke with on [protected] confirmed that the TV has issues, but then told me he's sorry to inform me that at my expense, they can send a service tech to look at it. I told them that's completely unfair, as I've notified them many times over the years of these issues that they have refused to acknowledge as television hardware issues, until recently.

They forced me to file a Better Business Bureau Report on 12/19/2019. An Office of the President rep communicates with me from now on. Mr. Gaffney tells me that they will send a technician crew to fix the television with new factory parts. The service company is Dish, who spams me with robot calls and voicemails while I'm at work. I tried to call the robot back, and it just kept asking for information and then wouldn't do anything. I relay this to Mr. Gaffney, and he ignores this issue like all of them and says to me, "So you're refusing service then?" What? He just wanted me to refuse service, so he could tell the BBB that they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can't talk to a real person. An actual Dish person contacts me, and they show up on Saturday morning 1/04/2020. They proceed to take apart the TV, replace defective parts with new parts (main board, cables, and some other components). After three hours, they can't get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can't fix it and to get paid for their labor, they had to put the old parts back? They ask where I purchased the TV, and I tell them Costco. They recommend I try to return it there because Samsung isn't going to do anything for us, and it's not uncommon for them to get defective brand new parts.

They have me sign a contract that I can't see, as the signature panel (window) is on top of the contract area. I ask about what I am signing, and they say it's what we did to the TV, and they'll send me a copy in email in a couple of hours. They also said Samsung will be contacting me soon. I do get the contract, but it's completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? Unbelievable really.

I wait a week and have heard nothing from Samsung or Dish, so I send an email to Mr. Gaffney about what happened. He doesn't respond to me, but Samsung told the BBB their service techs were fixing our TV, and the issues are resolved? I responded to the BBB about what actually happened, but Mr. Gaffney and Samsung Office of the President reps just keep ignoring communication from anyone regarding this matter.

I even called Costco management where we bought it. They were completely understanding and reached out to Samsung as well. They sent emails over two weeks ago and recently told me they have heard nothing. So they treat their own vendors, just like they treat their customers. At least they are consistent with horrible service.

Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I've heard from him or Samsung since they sent the repair crew 19 days ago. He tells me the repair crew installed a brand new defective main board. He then says Samsung has given me a one-time repair and can no longer help me with this television any further? What!? They haven't helped us since we had problems a couple of weeks after purchase in 2017!

How they can blame their inferior products (Mr. Gaffney admitted the new main board was junk) on their customers' other components, cables, internet, or anything but their product is beyond me. They completely wasted our Saturday morning and tore apart our television twice for no reason, ignore my emails and phone calls for 19 days to only say "Hey, we tried, but we know our products are junk, so there's nothing further we can do for you!"

My experience with Samsung.com was absolutely terrible. I had to exchange countless emails with their customer service team for over a month just to get some recognition and compensation for my troubles. They promised to send me a free accessory, but when I tried to choose one, all the items were out of stock or no longer available. Eventually, I agreed to wait for a memory card to come back in stock, but when it did, they only offered me a 30% off voucher. The problem was that the memory card was 30% cheaper on Amazon than at Samsung, so this was not any kind of compensation at all. I was already out of pocket by ?50, and I would have to spend an additional ?170 just to make the 30% discount worth it.

When I ordered my tablet online, I chose to have it delivered to my work address. I entered the full address on the Samsung website, but on 15/08, they contacted me to say that they could not dispatch my order because I had provided an incomplete address. I immediately replied with the full address again, but they closed the ticket without confirming receipt of the address. On 23/08, they sent me an email telling me that they would deliver my parcel the next day, but they used an incorrect address that was not the one I had given them. I urgently emailed them back, but I received no response.

In the end, I had to wait on hold for over an hour to speak to someone and get the address corrected. The customer service advisor was under the impression that I wanted to change the delivery address by my choice, but I could not make them understand that this was not my choice. Samsung had entered a different address than the one I had sent them in the email. Eventually, I received confirmation of the correct address and an email stating that delivery would be between 8.30 and 12.00. However, I did not receive any updates from DPD, and when I called them, they told me that they had not received the parcel from Samsung.

I called Samsung back again, and the advisor told me that because I had changed the delivery address, the parcel would now come the next day. He said that the email telling me 8.30-12.00 was not guaranteed and that I should have chosen the option to pay more at checkout. But it was Samsung who got the address wrong twice and then told me the delivery had been upgraded for me. I was very upset by this, and he kept repeating that it was because I had changed the address, and I kept telling him that I had simply corrected Samsung's mistakes. Eventually, he promised to find out why DPD did not seem to have the parcel at all and promised a call back.

I received a call back 5 hours later that evening, and he told me that the parcel had been delivered at 12.26. This was a lie because I was on the call to him at 12.26, and after that call, I phoned my work, and they confirmed that no parcel had been delivered. In fact, the parcel was delivered at 13.26, not 12.26. My problem now is that the tablet I wanted on launch day was at my office, and I was not notified of delivery by DPD or by Samsung despite my repeatedly asking until 17.26 at night, by which time my office was closed and locked. This is a bank holiday weekend, so I cannot get my tablet now until Tuesday morning.

So far, this has cost me 3 phone calls to their 0330 number, and it will cost me a round trip to my office (80 miles round trip) if I can get security to let me in, or I wait until Tuesday. At no point did anyone at Samsung admit their failures and accept responsibility, and all of the stress fixing the problems has been placed on me. I am extremely unhappy with the service and the attitude of the advisors at Samsung's help desk, and with DPD for not sending delivery updates. I am about ?50 out of pocket so far on this purchase, and I am so stressed about it that I don't plan to buy from Samsung ever again. I would have been far better off going to the shops yesterday and buying one in person. Who knows, there might have been a good deal on another brand, and certainly none of the stress I have suffered, not the arrogance and unaccepting nature of their staff, which I never wish to have to deal with again.

I've been using my Samsung Note2 for almost 4-5 years now, and just a week ago, I faced a death sentence kind of thing - my phone wouldn't boot up anymore. I tried doing things like reboot, factory reset, hold this for a number of seconds then remove this and that then turn on again... before it worked for me, but now it doesn't. So, I decided to go to Samsung, which would be here in Megamall (Philippines).

Just to share with everybody, you could have ended up with a Samsung product online, but definitely, you'll face these kinds of things in the future like tech issues and stuff, so at least you don't need to go through what I've experienced. Just go somewhere else, maybe it'll be better.

So, going back, I went to Samsung in Megamall, Philippines, got a number for customer service from a touch screen vendo machine, then waited for my turn.

So, initially, I told the customer service rep that my phone doesn't boot up and would like to speak to a technician to check what's going on. I mentioned what I did.

Then the rep said that they'll check if it's grounded or if it's a battery issue (remember this part). Then I replied that it won't be a battery issue since I just bought this on their store like 6-7 months ago, not even bloated. Then the rep went to their back door and said she'll be back right away.

After perhaps 2-3 mins, she came back saying that it's a battery issue and said that they could have tried it, but they don't have a battery for Note 1 to test it. I said that my phone is Note 2 and not Note 1, the version name is even listed at the back as GT-N700. Then the rep checked her PC, she even said that most of the time the battery of it will spin, then she tried to do it in front of me, but the battery didn't spin, and I even mentioned again that it won't be the battery since I just bought it a few months ago. The rep wasn't able to say anything.

So, I showed her what else happened on my phone... that most of the time it doesn't load after the logo screen, then just in case it'll go through, it'll have a strip of red dust on my screen, then poof dead-end.

Then the rep said it could be about the LCD because of the dust like red strip there that shows after the logo. Then I said if it's the LCD, then upon loading the logo, the red dust-like stripe should show up as well, but it didn't. Clearly, it isn't about the LCD. There could be an issue about the GPU, firmware, etc. It's just that I'm not sure since I'm not a technician. Then the rep went back again to the tech to ask. This time, I was hoping that something would be done. After 1-3 mins, the rep came back and said it's about the LCD, as what was mentioned by the technician.

This ticked me off. My phone's screen is crystal clear, no bumps or whatsoever. My first guess was about the phone's GPU since I do play games for an hour or two, and maybe I toasted them, or it could be the firmware, or maybe it was just grounded. I asked if my phone was really checked by the technician since it'll take at least 10-15 mins to figure out what went wrong since he needs to remove the screws to check if it's grounded or what's wrong, but instead, she went back to me within a min or two. There is just no way you can unscrew them on that time frame.

The funny yet irritating part was that she's still insisting about purchasing a battery and an LCD. It looks like we are back to square one. I remember the time when I bought the battery months ago, she spun the battery and said the same thing, but before it didn't matter since it worked, but this time the lady even mentioned that they will be charging 300 PHP for a consultation then another 400 PHP if it works, and this threw everything off... I was like... we are discussing things thinking that you already gave the phone to the technician figuring out what's wrong, then all of a sudden, you'll say that you'll charge a fee for a consultation, and yet it wasn't checked...

This rep just doesn't know what she's doing... you can clearly see to her face that they're advised to sit there and spin those batteries and sell them to the customers. If there's something wrong on the screen, that's an automatic LCD. Just imagine how much you'll spend on an old phone with a new LCD, *cashingfor the business.

This part was the best. After me telling them that I'm okay with the fee for the consultation, but for the additional 400 fees IF IT WORKS was something out of this world. A fee is a fee, that's it, there's no ifs. If you checked it and if you know what you're doing, you'll know what needs to be fixed. If you need new parts, that's fine, add that to my bill, but if it isn't, then why do I have to pay additional money for something that happens randomly? She said that the technician couldn't check it on a PC since it's not working, so I said that's exactly the point why I'm here because it doesn't boot up pass the logo screen. I mean, why would I go there if it works, right?

I hoped that they'll be able to do something about my phone. But I guess the store was hopeless to begin with. One of the biggest Samsung stores here in the Philippines, but completely clueless on what's happening. If you google this issue, you'll find a lot of troubleshooting. Before it worked, but now it didn't, that's why I decided to drop by. After-sales for this location is pointless. No one will give a damn thing checking your phone. Again, go somewhere else.

I recently had an experience with Samsung that left me feeling extremely frustrated and disappointed. My history with Samsung goes back to 2001 when I purchased a 56" Samsung DLP for close to $3k. Unfortunately, the TV broke within 3 years due to a manufacturer defect, and I found out that Samsung had lost a Class Action Lawsuit because of it. One of the terms of the lawsuit was for the customer to self-report their broken TV within a certain timeframe to them and they would fix it for free. However, I never received a letter or anything from Samsung about this, and when I self-reported my problem, they said that I was 1 month too late for self-reporting and that there was nothing else they could do for me.

After that experience, I swore off Samsung and told myself that I would never purchase anything Samsung again. I replaced that 56" Samsung DLP in 2004 with a 55" Sony LCD, which is still going strong without one issue. However, in 2016, I decided to give Samsung another chance and purchased their latest and greatest 65" Samsung 4K SUHD Curved TV for $5k. Since I bought one of their top-tier TVs, I was part of a fancy customer support program, which eased my thoughts about buying another Samsung.

Unfortunately, just 3 months after purchasing the new very expensive TV, it broke and the screen went black. I called up Samsung, and they contracted a local company to come out and fix my "new" TV. So I had to take a day off work to meet their contracted repair company at my house, which supposedly had the correct part from Samsung to fix my TV. Well, they didn't get the correct part from Samsung that day, and I had to take another day off of work to meet them again; this time with the correct part. They installed it, and the TV was up and running again.

Fast-forward to September 4, 2018, and I was watching the TV on Tuesday morning when, after 15 minutes of watching, the TV screen went BLACK! I immediately became furious but then remembered that my warranty was extended, and that I was part of their fancy customer support program. So I called up Samsung to tell them my issue. The Samsung Rep asked if I had the warranty number for my extended warranty that they provided me. Being through the hurricane last year, I was lucky enough to find the original work order paperwork, which had all my notes and the note about the extended warranty that was given to me. However, I didn't have the warranty number to provide the rep. I told the rep that they should have all the info in their system as they had all the other info in their about me. The rep went on to tell me that Samsung dissolved their fancy customer support program and all the records from that organization/program; hence the reason they couldn't locate my warranty number.

I spent 3.5hrs on the phone with different Samsung reps and escalated my issue only to be told by Samsung that they wouldn't DO A THING FOR ME TO HELP ME OUT! They wouldn't fix it on their dime, with me knowing it's still under warranty but they couldn't verify it, and they wouldn't even offer to split the cost of the repair. They wouldn't step up to ANYTHING- - Zip, Zilch, Nada! So $5k for a top of the line Samsung TV which broke in less than 3 months of owning and breaking again 2 years later! Spending $5k on a TV to have it last for only 2 years is LUDICROUS!

For all thinking about purchasing a Samsung TV, I would highly recommend you look at a different brand. I would recommend Panasonic or Sony, but if you do get a Samsung, you better spend the big bucks and get the longest WARRANTY they offer, or you can use your Samsung TV as target practice or a boat anchor.

Customer service is an essential aspect of any business, and Samsung is no exception. However, the way a company approaches customer service can vary greatly depending on the industry. There is no one-size-fits-all approach to delivering excellent customer service, and sometimes brands fall short when trying to improve their customers' experience. Unfortunately, bad customer service moments occur more often than one may think, and they can leave customers feeling frustrated and disappointed.

I recently purchased what was called the best phone on the market, the S20+ Samsung, for 1299eur. At first, I was excited about my purchase, but technical problems started to appear from the first days, such as low sound and apps appearing and disappearing. I immediately went to the Samsung service center, but the technician started to explain that I was not used to Samsung technologies, even though my family and I have been using Samsung for the last five years.

Three weeks later, I went back to the Samsung service center after having checked the issue with the store I purchased it from. The technician said that the phone looked faulty due to some other issue he couldn't explain, and he asked me to return to the Samsung center to exchange it.

On December 17, 2020, at 10:00, I went for the third time to the Samsung service center. I was the first customer at the door, but unfortunately, they needed the IMEI number, which was explained on the website that you need to follow the steps. The problem was that since a few days, the phone was totally frozen, and I could not access any options.

The hostess who came strolling to open the door at 10:00, Ms. Nataliya, refused to understand that I couldn't fix the appointment due to the missing IMEI. She found it not normal that I didn't know that the IMEI was on the packaging box, and she took it personally to say no to any suggestions I made, ending up taking an appointment a few days later.

It's frustrating when a customer presents a clear opportunity for the business to provide above-and-beyond-customer service, but instead, the decision leads to not only an unsatisfied customer but also other friends and family who used this service. Customers trust a company that's dedicated to fulfilling their needs, and sometimes bending the rules is a great way to build customer loyalty.

Samsung is a billion-dollar corporation that has only one customer support shop for a business that operates 24/7. Nobody wants to be put on hold or off by workers who don't understand the customer's needs. Furthermore, I tried to reach out through WhatsApp to the customer service, but they spent their time asking me to take an appointment with the IMEI number and ignoring the situation I tried to explain.

It will be the sixth time on December 28, 2020, that I am going back to the Samsung service center of Brussels, and the issue remains unsolved. Despite the difficulties to fix an appointment online, I have been going back and forth to the center located at 1 Boulevard Lambermont 1000 Brussels (don't go there; they are not helpful when it comes to technical issues).

During my last visit to the center on December 23, 2020, the phone was frozen, and the technician restarted the program, explaining that the issue was some apps that caused the frozen phone. He deleted all the content of the phone, and fortunately, I had a backup on the old Samsung. His explanation was very evasive, not clear at all, and he was more in a rush to get me out of the store than to answer my questions.

I have tried to send a letter to the CEO of Samsung in Belgium, but I have not received any news so far. Tomorrow, I will see what the technician's explanation will be for the issue and the way they will wash their hands of it. I hope they will take responsibility and exchange this faulty phone. In conclusion, I do not recommend buying Samsung products as I am very disappointed, and words cannot express this feeling.

This Samsung dishwasher has been a bit of a mixed bag for me. While it does seem to clean some dishes well, there are a few design flaws that make it difficult to use. For one, the splines are too close together, making it hard to fit larger dishes and glasses in the dishwasher. This has led to some glasses cracking, which is frustrating. Additionally, the cutlery basket has holes that are too big, causing cutlery to fall out and jam the rotors and tray wheels.

But the real issue came when the dishwasher stopped draining properly in August, just a few months after I received it. I called Samsung for technical support, but they denied my warranty claim and refused to help me. I was shocked by their attitude and lack of customer service. I had to push them to send a repairman, who came a few weeks later. He didn't seem interested in actually fixing the problem, and instead claimed that there was an infestation of bugs in the dishwasher that voided the warranty. I knew this wasn't true, as our apartment building has a pest elimination program and there was no bug problem in our kitchen. Samsung refused to send me the photos they claimed to have taken of the bugs, and I was left without a working dishwasher.

Luckily, PC Richards came to the rescue and sent a repairman who actually fixed the problem. He cleaned out the filter and now the dishwasher seems to be working properly. But I'm still disappointed in Samsung's lack of customer service and their design flaws. I wouldn't recommend this dishwasher to others, and I'm hesitant to buy any other Samsung appliances in the future.

I recently purchased a high-end Samsung washer and dryer set in September 2016. It took approximately five weeks for the set to arrive due to backorder, but I was okay with that. The technicians who came to install them in October 2016 were professional and courteous. However, on Saturday, January 14, 2017, my washer stopped working properly. It would not drain or spin, and later on, it would not supply water. I called Geek Squad because I had purchased the $100+ 5-year warranty just in case something like this happened.

When I first called Geek Squad, I heard a recording about the Samsung Top Load Washer recall that was announced in November 2016. I never received any correspondence from Samsung or Best Buy about the recall. After hearing the recording, I told the Geek Squad representative that I had a Samsung Top Load washer, but he would not let me communicate what problems I was having. He just said I needed to call Samsung. When I tried to talk to him about my issues, he hung up on me. I then called Geek Squad back and talked to a different representative who was very nice and listened to my issue. She said the issues I was having did not sound like they were associated with the recalls and that she would help set up an appointment for a Geek Squad representative to come repair my washer.

She looked up my location near Beaumont, TX, which has a population of approximately 120,000 people. She said they did not have a service representative in this area and that they would have to be in contact with the store and find a third party to do the repairs. It was late Saturday, and they tried to contact the Beaumont store, but they were going to be calling me back on Sunday to set up an appointment. On Sunday, I spoke to Geek Squad, and they said they were unable to get ahold of any third-party companies, and I should be receiving a call back on Monday about an appointment. However, I never received a call on Monday, so I called them. The representative said that since it was Martin Luther King Day, they were still unable to get ahold of any third-party companies about doing the repair. They then spoke to their Special Forces Team, but still had no luck.

So on Tuesday, I never received a call, and I called them back again. This time they said that my problem was related to the recall, and I would have to go through Samsung for the recall first. Then, if there were additional problems, they would repair them after that, but they would go ahead and set everything up to fix the repair with a third party if the recall did not fix the problem. This was still me only talking to Geek Squad, four days after the issue started and multiple phone calls.

I then called Samsung and spoke to a representative. They had me scheduled to have a technician come out on Friday afternoon, but they would call the day before to verify the appointment and also call the day of on their way to my home. I never received a call the day before, so on Friday, January 20, 2017, I started calling Samsung. They said I should have received a call, but they were still scheduled for that day to come and do the repair in the afternoon. They gave me the phone number for the repair company. I then attempted to call the phone number they gave me, but it was for Dish Network, a satellite company. I assumed the Samsung representative gave me the wrong phone number because I was not having issues with a TV or satellite, so I hung up.

After I called and talked to Samsung a couple of hours later, around 3:00 pm, because I still had not received any call saying a technician was en route, they then told me that Dish Network was performing the repairs for the recall. After waiting on hold for approximately 10 minutes, as I had to do every time I called either Geek Squad, Samsung, or now Dish Network, I was finally able to speak to a real person. She was not able to help me do anything since I was not having problems with my satellite receiver. She finally gave me a number for the branch of Dish Network that was hired by Samsung for the repairs. Once I called them, they said a technician was still scheduled for that day to do the repairs, and they would be onsite at approximately 4:45 pm and would call when en route.

I then left work early and lost pay to get home in time to meet the repairman. I received a call at 3:56 pm, and the technician was already at my house, seeing if I was home. He did not call when he was en route, but luckily, I was only a couple of miles from my home at the time. The technician walked in the door, and I told him the problems I was having. Immediately, he said that what he was fixing would not fix my problems, and I would have to call either Samsung or Best Buy. He was only trained to fix the recall on the units and did not have any other previous training or knowledge of these units. He was very professional and courteous, but unfortunately, no help for my issues.

I then called Samsung and had them start trying to set up an appointment for a repairman. At this time, it was approximately 5 pm, and they said it would be a third party, and they gave me their phone number. However, they do not work after 5 pm or on weekends, so it would be Monday before I would have an appointment set up for an unknown date and time in the hopefully near future appointment. On Monday, it would be nine days without a working washing machine at a home with a family of four.

I also called Geek Squad to hopefully get an appointment set up faster. I assumed it would be because they had the Special Forces on it last time, and they said before that if the recall did not fix the issue, they would have all the information already in the system so I could get serviced quickly for my repair. However, Geek Squad again had the same issue and would have to call me back with a good appointment date because it was still after 5 pm on Friday. I assumed it would be Monday also before having an appointment set up.

On Saturday, the eighth day without a washing machine, I received a call from an 800 number on behalf of Geek Squad, stating that an issue I was having would have to be resolved through Samsung since they were only approximately four months old. I had previously spoken to approximately six Geek Squad representatives, and all of them were told the date I bought them in September 2016 and the approximate date they were installed in October 2016. None of them told me that I would have to contact Samsung about my issue for units less than a year old. So I am glad I also have an appointment set up for Samsung's third party to call me back on Monday and set up an appointment for who knows when.

My suggestion for anyone looking to buy appliances in the future is to not use Best Buy or a Samsung washer. They need to stick to TVs. Also, I was told by multiple Geek Squad representatives that I can get money back for my warranty, some said it would be prorated. But after having issues with them already, I hate to get rid of the only warranty I have because I am guessing I will have multiple problems in the future. Also, with the recall, they offered to give you money back to buy another Samsung washer in the amount of approximately $800 or a different brand in the amount of approximately $700.

I bought this washer while it was on sale, originally $999, and I bought it for approximately $600. It has one of the largest drums available, and it is in the black/gray color I believe is called Platinum by the manufacturer. I would have taken the money and bought a new washer, but everywhere in my area does not have a Samsung of this size and color in stock for at least a week or more. To get the same size and what I thought was quality, I will have to pay out of pocket the difference. I would have gone with a different brand, but after spending the kind of money I did for the matching set, I did not want to have a Samsung Platinum dryer and a white or off-colored washing machine or a different brand. So I thought the best option would be to have them repair it and pray that I don't have any further issues.

I hope that after I have them for a year, Geek Squad will honor what they call a warranty and fix the issues that the products they sell and warranty have. Also, Samsung repair tech-Biling had me remove the hot and cold water hose and make sure water was coming out and check the filters. All were clear and working properly. Also, she had me make sure the drain hose was not sticking in more than six inches. It was only in approximately four inches into the drain pipe, and the drain was free of clogs and/or debris. As I tried a test code with no luck.

If Geek Squad needs to check, I have spoken to Carol, Katy, Michael, and Joshua. At Best Buy Beaumont, TX, I have spoken to Quinton and Tim. If Samsung needs to check, I have spoken to Dana and Anautica. I also spoke to Jerry and Kelvin, but I am unsure which company they were with. There were multiple more representatives I spoke to, but I did not start writing them down until after I found out it was going to become an issue to have the repairs done.

I recently had an experience with Samsung's repair service that left me feeling frustrated and disappointed. I purchased an A32 phone from T-Mobile last August, and last week it said that my memory was getting full even though I only had a few photos and downloads. I took it to a T-Mobile repair center, and they said the best solution was to do a factory reset because the "Other" memory was full and couldn't be deleted.

After doing the reset, I got a message saying that my phone was maintained by Knox and that it belongs to Summa Healthcare. I had never heard of Knox or Summa Healthcare before, so I contacted T-Mobile headquarters. They said to take it to UBreakItIfixIt to have the Summa/Knox programming removed. I took my phone and the original receipt and drove to 4 UBreakItIFixIt locations, driving a total of 160 miles. None of them could remove the Summa/Knox programming.

Frustrated, I called T-Mobile headquarters again, and they connected me to Samsung. The person at Samsung said that they would repair or replace the phone because of the Summa Healthcare/Knox programming. I assumed that I received a refurbished circuit board in my "new" phone, and by doing the factory reset, it triggered the prior program. I included a handwritten note to Samsung asking them to replace the phone with one that has not been refurbished and still contains prior programming.

I called Samsung and told the rep what happened. She said she understood and provided a UPS label for me to send my phone for repair. I sent my phone to Samsung for the first time. After a few days, I received an email from Samsung saying that my phone was not repaired and would be shipped back to me. No reason was provided.

I received my unrepaired phone back from Samsung and called them again. They said I needed to provide proof of purchase, so I emailed a copy of my phone purchase receipt to them. Jesus, the Samsung rep, said everything would be taken care of and not to worry. He provided a UPS return shipping label for me to send the phone back a second time.

After sending the phone back a second time, I received another email from Samsung saying that my phone was not repaired and would be shipped back to me. No reason was provided. I called Samsung and asked to speak to someone in authority. I was transferred to a man in "Case Management." I explained my situation to him again and was told that I needed to provide proof of purchase again. I emailed a copy of my purchase receipt to them for the second time.

I then called a man at Samsung-Knox, who said he understood what happened and tried to pull up my phone's information in his system. He said there was no record for my phone and suggested that I ask for a new phone since he doubted that the Knox programming could be removed because it was embedded into the software.

I called Samsung customer service back and told them what the fellow from Samsung-Knox told me. The service rep provided me with a UPS return label to send the phone back for the third time. After sending the phone back a third time, I received an email from Samsung saying that my phone would be repaired, but I was outraged after seeing the bill. I called Samsung and asked what these charges were for, and I was told that my phone was damaged, and the lens was cracked, and that was the cost to repair it.

I demanded to speak to someone in authority and was transferred to Jesus in Case Management. After explaining to him that my phone was in pristine condition when I shipped it from the local UPS office, he said that it was probably damaged in transit and waived the fee as a "one-time" courtesy. My phone was repaired, but the Knox programming issue was still unresolved.

I called and spoke to Jesus in Case Management again, and he provided a UPS label so that I could send the phone back for the fourth time. I called Samsung and asked to speak to someone in authority. I was transferred to Juan, who said they don't deal with Case Management. He transferred me to "Awarilyn" (SP?), who said they needed the Knox code. I explained that I don't know anything about a Knox Code because this is my private personal phone and it is not maintained by Samsung-Knox!

After sending the phone back for the fourth time, I called Samsung to check the status. I was transferred to Raymond, who said that the repair department needed proof of purchase. He sent me an email and asked me to send it to him. I sent the copy of my receipt for the sixth time. He said the proof of purchase was acceptable and that he would get back to me in 24 to 48 hours.

I received an email from Samsung saying that my device would be repaired in warranty at no cost to me. The phone's physical damage was repaired, but the Knox programming issue was still unresolved. I called and spoke to Jesus in Case Management again, and he provided a UPS label so that I could send the phone back for the fifth time.

I called Gloria at Samsung (Office of the President) and she said that the repair center's delay in repairing my phone was because they needed my proof of purchase, which contained my IMEI number. However, the proof of purchase that I sent contained the necessary information and met the requirements. She said that someone from the service department would be in touch with me in the next day or two.

Overall, my experience with Samsung's repair service was frustrating and disappointing. It took multiple attempts and calls to get my phone repaired, and the Knox programming issue was never resolved. I hope that Samsung can improve their repair service in the future to prevent similar experiences for their customers.

We purchased our dishwasher December 1, 2023. It has been throwing a code since early January, 2024. We have tried to get our dishwasher repaired. We have gone through Samsung and have had one repairman come to look at the dishwasher. Now Samsung is saying that they can not get the parts to fix the dishwasher. They have transferred us to Exchange Department. We have sent the receipts for the dishwasher. When we try to call, we have to jump through many hoops and eventually get hung up on. We have spent hours on hold. I want to know when we will receive credit for our dishwasher so that we can replace it.

After Samsung Turkey did not fulfill its campaign promise by giving Ininal Card ®, the Consumer Arbitration Committee found Samsung Turkey (Samsung Electronics Istanbul Pazarlama...) unfair with the decision of defective service. Enforcement proceedings were carried out by the enforcement office and foreclosure proceedings were carried out against 23 banks, and the campaign promise was collected. I am very much dissapointed with the experinece I have gone through with Samsung Turkey. From now on, I, my family and my relatives will never purchase any of Samsung products.

I brought this fridge from Best Buy and had it delivered and installed by Best Buy. The fridge is supposed to be ice marker ready. The freezer section is set up for the ice maker. There water valve, not tubing to the ice maker nothing that has to do with water for the ice maker. The fridge was purchased this year (2024).

I brought this fridge because it was to be ice maker ready.

I returned a Samsung Z Fold 5 to BestBuy that I ordered from Samsung. I have called 5 times to receive a refund and emailed the receipt over and over and still no refund is every issued. They always escalate my phone call to someone but it is never resolved.

I purchased a Samsung Z fold 5 on Dec 26th. Picked it up from BestBuy on Dec 27th and returned it on Dec 28th. I have not received a refund. I was told that once Samsung Received my return that a refund would be issued.

I have attached the receipt provided by BestBuy.

Was sitting on my couch watching TV when suddenly we heard a sound like ice crashing. Eventually opened the fridge, the bottom shelf had shattered into a million tiny pieces. Glass everywhere, spent an hour cleaning, have cuts on my hands. And now I am missing the bottom shelf. How can this happen unless the glass was defective, shelf was not damaged or overloaded. Glass in my crisper drawers, on my floor everywhere

I had purchased the Galaxy flip 5 I had also purchased the Samsung Care Plus nowhere in anywhere with that did it state that I had to pay $1500 deposit if something happened to my phone my job I got a piece of metal shaving up under the screen my whole screen blacked out I called Samsung okay it's my fault that's what I pay for insurance for you know lesson learned I'm okay with that I want to pay the $100 deductible then they told me it's another $1,500 I don't have $1,500 to let go of for a few weeks they keep bouncing me around I go and I get another phone fixed so that I can send mine off pay $100 deductible and get another phone I can't get nobody to do that I can't get no answer no no nothing I tried to pay my financial bill it's impossible people are rude you can't get a hold of nobody they just want to bounce you around and I'm so over it my phone has been broken for months and I can't get nowhere but yet they want $1,300.

Being a loyal Samsung devices fan, This is the first time I faced huge inconvenience in order placement with Samsung Shop.

While placing my order, Samsung India shop approved my exchange phone IMEI number but delivery executive was unable to validate the IMEI number due to internal Samsung issues. He mentioned this is common problem happening in orders of Samsung India Shop.

My older phone galaxy s21 was also bought from Samsung Shop couple of year back and it is surprising that Samsung phone IMEI bought from Samsung shop could not be validated by Samsung.

This was not expected from a company of size Samsung. There are no reasons provided by Samsung shop on order cancellation. Customer Service was unaware of issues and kept on apologizing and forwarding the request to different departments.

I would appreciate if you can expedite refund of my payment as the order has been cancelled without any reason.

purchased phone from mobile shop Sept 1, 2023 Phone stopped sending and receiving. New SIM card installed no luck. Mobile Klinik had to install a new charge port for 145.78$. Don't think I should have to pay this amount as the phone is only 14 months old. I am on a plan that pay 55 $ per month. This is my 4th Samsung phone. Won't buy another if I can't get help in this matter..

Thanks, Jim Shaw

Recently I would say somewhere around October 21, 2023...my phone did an update. I have always used Message Plus for my conversations via text. With this update, I can no longer use "search for media" to attach to a text message. When I click the + sign in the box where you would send a text message, there is now..gallery. places...egifts...and now replies... replies has now replaced the search icon.

What kind of fix can Samsung apply ? So now, you have to back out of the response screen on a text..google what you are looking for...hopefully there is a share button or icon.. then find that person that you want to send the media to.. attach that file or pic or media to that person you were texting and forward that text message. Such a disappointment !