Mobile Telephone Networks [MTN] South Africa’s earns a 2.0-star rating from 474 reviews, showing that the majority of customers are somewhat dissatisfied with service.
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content provider
14 may 2009
Drea sir / madam
Service delivery - mtn cellular provider
We are the legal owners of a cellular contract with the above provider. Recently one of our accounts escalated in fees resulting in us querying the astronomical fees charged. The additional cost was fees charged by what they call "service providers" for items such as banking, porno videos, music etc.
This letter is not to complain about the fees but the process and the ethics behind the procedure followed by the above company. Let me also state I am sure they are not the only company that "provde this service.
To give you background, we took this contract out for our teenage son as he travels to pretoria virually daily to attend up and he needs to be able to contact us if an emergency arises. As responsible parents we put a limit on the usage on this contract to prevent any abuse as young people do not always understand the meaning of "moderation". I our opinion we took the necessary steps to ensure we would not end up having an unpleasant surprise and for more than a year this was the case.
However, due to this provider's fees we decided that we would not renew the contract when it expired and bought our son a cellular contract with a cheaper provider. The mtn sim was locked in our safe until such time the contract came to an end. Was our surpise great when we discovered the bill has increased virtually four-fold. Upon querying this they informed us this contract was subscribed to several sites for games, music, etc. After explaining to them we wanted them not to continue with this, they promply informed us to contact these providers directly. When asked how they could bill this amount when a credit limit existed on this contract, they informed us the credit limit did not cover content provider subscriptions - something they failed to mention before. We then had to go through the painful process of contacting these providers to cancel these conent subscriptions and explain to my son free games and music sites are not free. Further to this we instructed mtn to cancel this sim and to stop any transactions on this sim.
To our surprise this was not done and yet again we have to pay money to conent providers who did not provide anything as the sim is still locked in our safe and mtn assured us this sim is blocked.
We want to know why do they mislead the public by allowing a credit limit to bypass it by saying this content does not get included in the limit. Furthermore, we want to know why they do not contact the legal owner of the contract to get permission to activate this service when the legal owner has to authorise everthing from address change to itemised billing on the account.
In our personal opinion, this behaviour borders on criminal behaviour and needs to be addressed urgently. We implore you to review this matter and put the necessary steps in place to prevent other consumers from this greed and unethical behaviour.
Thanking you
Charmaine moore
[protected] (H)
[protected] (C)
[protected] (F)
Moore. [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
phone not avalaible
on the 20th of april i went to the store to get a phone on contract, they told that they did not have the phone in the store but that i would be able to get it on tuesday 28 april. Tuesday came and went and still no phone, then they reassured me that i would get it on friday 8 may but friday came and went and still no phone. now they are telling me that the phone will be available on tuesday 12 May but now I do not belive anything they have to say . If they copuld not get hold of the phone they should have said so instead of making all these excuses and i still do not have a phone
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same thing with MTN. No store had stock of the phone(experia V), eventually found the phone at Rosebank. Been waiting for 3 days for the contract to be approve. Not getting hold of the store when you phone and when you do their system is offline?
over charged
Willem & Estelle van Rensburg
Sell: [protected] // [protected]
Fax: [protected]
[protected]@iburst.co.za
I contact MTN and send them emails and they don't even respond to my inquiries they just ignore my complaint
HI This is now my 6th inquiry
My Previous contract was a my call 100 and my account always closes on the 11th of each month. On the 16 /02/09 I have migrate to a R350.00 any time contract 5 days after the previous months bill have already closed however you have invoiced me for the new 350 any time contract and I was supposed to pay just for the previous my call 100 contract R149.00 Not R449.00 that I was bill for. So from the 11/02/09 I have received my free minutes and again you have charge me for the new contract R449.00 HOWEVER my account was billed according to my old contract,
With previous calls to the call center they promised that they will rectified the problem and credited my account but up to date my account is still not in order.
You have charged me 2 months for the 350 anytime contract but I didn’t received this airtime.
Can you please rectifies my account otherwise I will get legal advise against MTN
Thanks
Willem van Rensburg
The complaint has been investigated and resolved to the customer’s satisfaction.
number does not exist
This N750 Recharge card Pin No. [protected] ID N0. [protected] does not exist as confirmed by mtn customer care as an error.Pls kindly correct and recharge my mobile phone [protected]. Customer care promised loading this card in vain. This card was bought in my biz center and the money had been refunded to the customer.I am LtCdr FO Ofem of the Nig Navy residing in Calabar.
The complaint has been investigated and resolved to the customer’s satisfaction.
phone scam
My Mom received a call on her mobile telling her her number had been selected to win a prize of a R7000 holiday. In order to receive her prize all she had to do was top up her MTN Account with R180 Pay As You Go Airtime. This she did and then she received a text/sms stating she had to enter in the given number to qualify for her prize.
She did this and received another message saying her airtime, yes, all R180, had been transferred to the guy who initially called her about the prize.
We are still in the midst of trying to resolve this issue but I would like to warn other people to be careful.
The complaint has been investigated and resolved to the customer’s satisfaction.
extremely poor to worse internet access or data transfer
In the past years i have been working at home and to be connected to the outside world i need internet access. I had adsl before but then the telcom guys were continuiously reparairing stolen telephone wires and i had to cancel.
Then i heard of MTN Broadband and got me a modem. In the beginning at the start of my contract with them all data transfer was super.
In the last eight months i started getting "request timed out" messages. Or i would download a file roughly about 1.5mb, and right at 99% it would "request time out". At first i though something is wrong with my computer, and took it in to a computer shop which repairs computers. They found nothing wrong, no virises, my default firewall was disabled, and my bit defender was up to date and installed properly.
In the beginning i was able to download a 10mb file and it would take roughly about 8 minutes to download, or vica versa to upload a file roughly the same. then as mentioned earlier eight months ago it started to frustrate me to such an extent that to download a file as big as 0.634kb will take about 4hours . and then as soon as it gets to about 99% then "request times out" .
To top things up i get accounts reaching R1500.00 for a R350.00 odd package of 1 gig.
This is daylight bloody robbery i tell you. I visit the mtn offices, and they dont know what is wrong, i go to my contract provider, Altech they cant help me, i try to get hold of the mtn's main office and there is just no bloody way i can either get a email address or telephone number or nothing. Once there was the network signal department who phoned me to install a "YAGI" which i did and signal strength has improved . But data transfer, email checking, well that dont work. I get reference numbers from thier offices that they will get back to me and man o man out of the six, only one will phone and blame it on me saying im expecting to much or i must work after 01h00 am .
When i look at the web site of mtn i get to read complaints of mtn custermers that complain about more or less about the same issue i have. Arnt mtn's people doing something about those complaints ?
Look guys i have change my settings from "GPRS PREFERED to 3G PREFEREDetc" but to no avail.
Last week i go to mtn website and on my screen pops up a parser error line 81, thats a error on thier server or something, but one cannot even get to thier website.
### man what the hell is going on?
Well i am forced to go find me someone else now but hey is this good advertisement?
I am going to give mtn one more chance now and if this is not correctified within one week, i will take drastic measures .Honestly this is way out of bounds for a company like this.
you can contact me at [protected]@hotmail.com.
See what you can do
thanks
Frustrated
The complaint has been investigated and resolved to the customer’s satisfaction.
very bad customer care
I have been an MTN cell phone contract subscriber for the last 14 years.For the last 3 months my itemised bill & statement have been arriving approximately a month late.The latest one I have not even received yet, which is way overdue.The irony of the matter is that I phoned the customer care and was promised on three ocasions that the itemised bill would be emailed to me, on the 4th ocasion I was even promised that it will be faxed to me.It has been a week now and I have received absolutely nothing for a service that I am paying for.What I would like to know is what does one have to do to get mtn to deliver, it appears that no one at mtn cares a hoot.I have now decided that cancelling my dealings with them is the only option.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm Busi Nonyane, today i have a nightmare service.i was buying a battery and paying with my debit card.amount (R333)they make double transaction and they don't want to refund me.they say i must go to my bank.Absa says to reverse they will charge me money and because is the purchase, they will refund me after a week because they must first investigate.NOW R666 IS GONE, I DON'T HAVE A BATTERY, NOTHING FROM MTN TO PROVE THAT THEY MADE A MISTAKE.
BUSI [protected]
MTN IS A KAK SERVICE PROVIDER! L M BLAYI
I Phoned yesterday for help, i dialled 173 as well as 1555 hoping for help and assistance but the lady on the other end spoke in Zulu.
MTN must catch a wake up because not all of us understand Zulu. We are busy people and got no time to go find a translater.
I agree that MTN do had worse customer care i'd phone yesterday to blacklisted my phone on my IMEI number the lady who talk to me didnt give her name at all and wasnt helpfull I didnt know why they hire poeple who couldnt do they jobs I will go and open a new contract with vodacom there the people is more helpfull.
I'm also very long with them I think from 2004. I am furious in Dec2009 they suspended my line because according to law every body needs a limit of R250.00. Fine I actually ask them but why wasn't I informed wrt this by email, sms or the like.
Then I asked the person forgot his name will my account be activated and he said no, because of their Billing system it will only be activated in the new month being Jan2010 and that I will have a minimum limit set to this account.
So I got really angry and told him to fly. Then I phoned again and spoke to another fellow by the name of Thabo explained everything and he told me "but your account has never been in arrears" and it should be active, I thanked him and tried again and all of a sudden I could phone.
Now in February we only received sms that informed us that MTN had double charged us on the data bundle and would be rectified. And my account has all of a sudden jump from an average R500 in 2009 jumped to a R1100.00 on the one account and R480 to R900 on the other.
What actually surprise me neither my wife or I did actually phoned much during Dec09Jan10, and where is the limit now that so call were implemented by government.
I am totally dissatisfied with the service & support from MTN and really thinks to change from this pathetic service that we get.
Zirk Roarty - [protected] & [protected] & [protected].
HI THERE, MORNIN 2 U ALL I ONE OF YOUR FAVOURITE CUSTOMER, BT SUDDENLY SOMETHING BAD HAPPEN TO MY LINE AND IT'S REQUESTING FOR MY PUK NUMBER
PLS TO BE HONEST I CAN ASCERTAIN WHERE MY SIM CERTIFICATE IS NOW.BT MY MOBILE NUMBER IS [protected] AND IN EXTRA COOL PLS HP 2 HERE 4RM YOU SOONEST.TAKIA LOVE YOU ALL
VICTORIA NWAORIE
200 ESUT
I scrached off my recharge pin
i bought a recharge card of #400.00 but in the process of loading it was scrach, i have been trying all possible means to load it. kindly assist. the code number is [protected].but the pin is ***4 2*24 8804, the asteriks one (i.e *) was scrached off pls help me to get it. this my Phone number [protected] and my e-mail is this [protected]@yahoo.com.
Read full review of Mobile Telephone Networks [MTN] South Africa and 70 commentsaccount reactivation request
I entered into the Top up 75 with MTN in June 2007 and agreed upon stop order payment. Somewhere around June 2008 due to insufficient funds in my bank account my payment bounced. I made arrangements with MTN and deposited the required money into their account. I was not aware that MTN would no longer take money from my account to settle the next installments. This went on for about three months and I was alerted by the letter of demand from VVM Attorneys. I made a payment of R200.00 and another one of R175 into MTN to settle the matter but the attorneys continued to demand payment from me and even threatened to had my account to credit bereau. I faxed confirmation of payment to them but the threads did not cease. In January I continue to receive SMSs from the attorneys informing that I made arrangements to pay them R165 per month to settle R6000.00 that was alleged to be owed by me. I was amazed at the allegation and began to call both the Attorneys and MTN. The frustration in the matter was number 1 - MTN was always promising that my account is clear from the legal status and that my number will be reactivated, notifications to the reactivations department were made to that regard. Number 2 - VVM Attorneys insisted that I still have to continue to make the alleged arranged payments. It was clear that there is no intergration of information between the attorneys and MTN. Bear in mind that I wanted to continue to use the line. In the process since January I have visited MTN outlets without a solution, I communicated to several call centre assistance and still no progress is made. One promise gives birth to another unfulfilled. They never call back if they promise. In January I was told to wait for 5 working days for my line to be active - guess what. In february I was told to wait for 5 working days for the line to be active - guess again. This time I was yold to pay R400 so that the line can indeed be activated. The payment was made to no avail. On 05/03/09 I communicated to Mashudu who requested that I wait for another 5 days for the line to be active. Today 18/03/2009 after 10 days when I made a follow up on why the line is still not active I was told by Prudence of MTN that my account has been completely terminated and that the option is to enter into a new contract altogether and that I have lost all the outstanding airtime. I was concerned about the remaining four months (my contract is supposed to end in June 2009) as to what's going to happen with the monthly instalments and she adviced me to refer that to the Legal department. The same today Andre ref: [protected] told me to wait for another 5 working days for the line to be active. I am lost without direction.
I AM CONCERNED ABOUT MY STATUS WITH MTN ON THE FOLLOWING:-
1. WHETHER I AM SETTLED WITH THE ATTORNEYS
2. IS MY ACCOUNT EVER GOING TO BE REACTIVATED
3. WHAT THEN HAPPENS TO MY OUTSTANDING AIRTIME
4. COULD I STILL BE OWING MTN AMOUNTS I DON'T KNOW OF.
4. IS IT NECCESSARY FOR A CLIENT TO FOrEVER BEAT ABOUT THE BUSH TO GET SERVICE AT MTN
5. WHY SHOULD MTN HAVE OUTLETS WHICH DO NOT HAVE ACCESS TO INFORMATION
6. MY ENQUIRY HAS LONG BEEN OUTSTANDING, WHY CANT IT BE PRIORITISED.
7. IF MTN CAN'T ASSIST ME WHO CAN I GO TO ON MY OWN TO MAKE SURE THE CONCERNS ARE ANSWERED.
Cellphone no. [protected] - MTN Call Reference no. [protected]
My contact no. [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I entered into the Top up 75 with MTN in August 2008 and agreed upon stop order payment. Somewhere around November 2008 due to insufficient funds in my bank account my payment bounced. I was retrenshed and had no money to settle my accounts and i phoned mtn to notify them about my situationI dint have moneyto settle the next installments. This went on for about three months and I was alerted by the letter of demand from VVM Attorneys. I phoned MTN and i spoke to a guy called Cesious and he told me to fax all the necessary documents . I faxed confirmation . In January I continue to receive SMSs from the attorneys informing that I made arrangements to pay them R165 per month to settle R7000.00that was alleged to be owed by me. I was amazed at the allegation and began to call both the Attorneys and MTN.But now i am working and would like to settle my account before they send my name to credit Beareu
overcharging & not returning calls
I refer to a debit in my account for R1350.00 for the above contract. Kindly explain to me how is it possible for a cellphone contract be so high when its used 8 times a month. I have returned the cellphone & contract to MtN that was under the above contract & I was not aware of I don't understand why one has to pay so much for a contract that is not utilised. I want my money refunded before the end of this week & want this contract cancelled with no charge to me with immediate effect as MTN has failed to service my needs and has in the process pushed its agenda of day light robbery & please if you require to speak to me I work foe a Bank & can not sit on a cellphone or phone for 320 minutes fighting a losing battle with MTN. I need the money credited to me account by the end of this week or I will be referring this query to a further level.
MTN HAS FAILED AGAIN TO ADDRESS THE RELEVANT NEEDS OF ITS CLIENTS I WANT MY MONEY REFUNDED TO ME & THE CONTRACT CANCELLED WITH NO COST TO MYSELF WITH IMMEDIATE EFFECT
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree MTN will try by all means reap where they did not saw. We work hard for ;our money for them to just steal it. Not acceptable.
I have made numerous calls to MTN for e-mailing my account to me promptly every month.I have done this in-store as well.I have done this in-store in Parys, Rustenburg and Lephalale.BUT, NO RESPONCE.Today I received my current account, but I still have not received last months account.WHY ?I need to send my account in to my employers for refunds on company calls.I have to do this BEFORE the 5th of the following month.Can somebody PLEASE HELP?
e-mail: elspierre11@yahoo.com ([protected])
I have the same problem with MTN. They are overcharging and do not respond to my queries. I am busy taking legal action.
I wish you such luck, friend. All the large companies in SA are thieves, as per my own/family/friends experience. And exactly why they unwittingly inspired me through their disastrous, customer-unfriendly actions and behaviour to cut up credit cards, close down accounts, use Pay As You Go for my cell and make cash payments. You've no idea how much easier my life has become...
Also write your complaint up at the SA consumer site, Hellopeter.com. With more than a 1 000 000 monthly hits, it's no wonder so many consumers check out other consumers experiences with businesses BEFORE parting with their hard-earned cash!
Shellee
mtn sp technical services - disappointed
To whom concerned
My heart goes out to all the other disappointed MTN customers who have to endure the torture of going to MTN for service.
Unfortunately my Nokia 5610's screen went blank and there was a crack in the camera lens. On the 31st of January 2009 I took my phone to MTN Canal Walk where I was informed that the phone would have to be booked in. Because of my previous experiences with MTN I contemplated taking it to another repair centre, but I was informed that my warranty might lapse. I therefore booked the phone in and provided my proof of purchase together with my ID.
I asked the consultant how long it would take and he (Clinton) pointed out that it will take no longer than 2 weeks because their repair centre is now located in close proximity.
The 2 weeks past and I was phoned to come and collect my phone [protected]). Before going to Canal Walk for collection I phoned the MTN High Volume Repair Centre ([protected]) to confirm whether my phone is indeed fixed and to get specifics thereof. They confirmed that the LCD screen was replaced and that the camara lens was fixed. On arrival I took my little number and waited to be called, patiently sipping on my free coffee. I was called and was informed that I will have to pay R449.00 for the repair because it is not convered by the warranty. I asked the consultant lady (Emfrid Hansen) whether I could first inspect my phone before paying and I was told that it is company policy to first pay and then peek. I obediently swiped my Nedbank card and when the phone arrived, to my horrer, the camara was not fixed, only the LCD.
And here the shuffle and shape shifting started.
I asked to speak to a senior and a consultant gentleman (Tyrone) was asked to intervene. He confirmed with a Seduck at the MTN High Volume Repair Centre ([protected]) that the repair will be done free of charge. A confirmation e-mail was also forwarded to a Natalie White [protected]) and the R449.00 was reversed. I asked how long it would take and they stated that they will prioritise the repair, again.
And I waited... On 26-02-2009 I was phoned to pick up my phone. I again phoned twice to MTN High Volume Repair Centre ([protected]) to confirm whether the phone was fixed and they confirmed that I can pick up my phone. At MTN's Smartserv Building, Canal Walk I took my number. The consultant gave me papers to sign and I received my phone. It seemed the crack was gone and I went home. I was extatic, just to come back down to earth.
The 3.4 megapixel camara can now only take foggie photo's (as if everything is behind a white cloud). At least prior to submitting it for repair to MTN the picture was clear with only a noticable crack. On 27-02-2009 I returned to MTN and obviously I was told that they will have to book it in again. I told them that it was getting a bit out of hand specifically because I need my phone for work and also to take photo's at site inspections. I was given a phone (bottom of the range) which I was told can only receive sms's and your standard phone call. What could I do but except it? I was told that it will be prioritised in the que for repairs.
And then I waited again...
On 05-03-2009 I again phoned the MTN High Volume Repair Centre ([protected]) and spoke to a gentleman (Andre) to check on the status of my phone. He confirmed that the phone was delivered to MTN's Smartserv Building, Canal Walk the day before and that I can pick it up. I aslo phone the same number again to speak to a different consultant just to make sure and she also confirmed.
On the same day I went back to MTN Canal Walk at about 17h00 to pick up my phone. The consultant lady filled in all the forms, accepted their loan phone back, made a copy of my ID and disappeared to the back. On her return after a significant wait she informed me that the phone was there but was taken away by another MTN employee, Natalie White. In a nutshell, my phone was there on the 04-03-2009 and on 05-03-2009 was manually remove from the shop without a new job card reference number. Now I am standing there in amazement.
Now Tyrone (who I previously dealt with) assists and gives me numbers to phone and promises to get back to me personally. He could not believe that this matter is still ongoing. He also gave me the number for Natalie White. I once again leave MTN, but this time I had no idea where my phone was. At Canal Walk they say my phone is with Natalie and at the MTN High Volume Repair Centre ([protected]) they say the phone is at Canal Walk. Neither Tyrone nor Natalie have since contacted me.
I left messages on 06-03-2009 at [protected] for Natalie to phone me. According to the lady who answered the phone she was either busy taking stock or their system was offline, or she cannot e-mail Natalie now, or I am at the switch board and I cannot reach her now.
Please imagine my frustration. This is what causes heart attacks and/ or heart palpitations.
It is today09-03-2009 and they are offline again.
What do I do? This is a disgrace!
HELP
Today I wanted to sign up with these useless monkeys
Well, I phoned the Nokia repair centre in CT and they can fix my phone's LCD screen in half an hour for around R400. Now that's service!
Thank goodness MTN is out of my life!
Strangely I have exactly the same problem with my Nokia 5610 Xpress Music phone. It's been working fine until 2 weeks ago when my husband accidentally bumped it against a rock and the LCD screen cracked, so it had a black blotch and I couldn't see. I took it in to MTN Paarl Mall who sent it in for repair. Today I phoned to check on it and they say I can collect it. It was not repaired as the repair costs were more than the value of the phone. Totally ridiculous! You know what, they say the replacement value of the phone is R2900 and the damage (remember it's only the LCD screen) is R6400!
How crazy is that? How come "gdmnb" only paid R449 and they charge me R6400 for the same job? PLEASE EXPLAIN that!
MTN is the has the worse customer services. Vodacom never let me down once. Every month my contract sim gets suspended! for no reason whatsoever! It is irritating the crap out of me now! I informed them about this but none of those dumb idiots could give me a reason for the suspension! MTN should close down seriously and i wouldnt recommend anyone going to them!
business package - accessive account charges
In Feb 08 Cellphone account shot up with about R1500.00
Next month the same about R3000.00
Requested Itemized billing but not available due to Business Package
Third month - Account creeps up to more and more and at middle of 2008 sitting at R12 000.00
Phoning MTN was not successfull at all. They could not provide me with itemized billing to see where the problem was. I have phoned them, email them and logged calls on the MTN website.
I have spoken to a local consultant which has put me in contact with the local support.
I then went in at the local branch ad then there was a response
They came back and said the calls was validated and charges is correct. Now, i have asked them to please provide me with prove to no avail. They could not, same answer: because of the business package itemized billing is not available.
I have asked a consultant I know from previous work and she has given my details thorugh to the local manager. Again they came back but this time that the account is to old. The account is currently sitting at R 28000 plus. When I asked the local manager can they prove in court that I made these calls she said yes. If so, why can't I have a copy of this prove? All I wanted to know is what caused this account to go so huge. Yet, the second number on this conratc are very low. Where to now?
The complaint has been investigated and resolved to the customer’s satisfaction.
breach of contract
I suffered a burglary in the early hours of Thursday, 22 Jan 2009. My cellphones were stolen, of which one was a MTN contract phone. I immediated called the MTN call centre to cancel the sim and blacklist the handset. The call centre was closed and would reopen at 06h00 (2 hours later). I called again at 06h00 and was told I cannot blacklist the handset and should call at 08h00, however, the sim card can be cancelled. This was duly done. At 08h00 I called again and the handet was blacklisted (hopefully). I was informed that I would need to do a simswop at any MTN service provider. Activation could take anything from 2 hours to 48 hours. I duly did the simswop and provided the required documentation, e.g. copy of ID document. 24 hours later I called to enquire how much longer it would take to activate the sim card, this call was made from a pay-phone and more than R60 later, holding on for the call centre and speaking to a consultant, I was still not able to get an answer and my sim card is still not activated. Customer care consultants/call centre personnel are extremely rude, incompetent and just a total waste of time and energy. Made several calls to the call centre subsequently, some calls were answered, mostly went unanswered and FIVE DAYS later, I am still not connected and still left stranded with no communication. I am a contract customer and MTN-SP are not delivering a service they are suppose to and contracted to. They are in breach of contract by not delivering a service they are contracted to deliver to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Ramond Makhado
I have contract with mtn last month a pay of R414-00 went through from my account of which am given 75mb and R27-00 airtime per each sim card, now last week i requested for a top up of which they did and i only used this for some hours and did not finish the mbs and airtime, now am surprised to find that all my sim card and moderm have been suspended please help me, am very much sad about this because am real dependant on this service or should i look for a better service provider.My e mail address is raykhado@mail.com, cell [protected] and [protected]
today i realised that my phone has been suspended.i tried to phone the whole day but to help.i am deciding to look for another service provider.i use to rate mtn as my number one.
I am on contract with MTN on a mycall 100, and my basic fee is stipulated as R79, 00 pm. For the past year, I have been billed R118, 00 per month. I have also been trying for the past year to get an answer from MTN as to why I am paying R118 pm instead of the R79, 00 as stipulated in my contract. No-one can give me an explanation. I have faxed my complaint in writing to them, giving them 12 hours to respond. They ignored me. I am now going to the press. I am sure there are millions of MTN users who are conned by MTN. Join the party and let us nail them for their non-existing service.
I totally agree and am also faced with the same situation at the moment. I have been calling the call center for the past four days and each day i am told it will be activated soon and it should take "2 to 24" hrs yet still i am still not connected.
Service center personnel are extremely arrogant.
Has a complaint on a different note, but was told that I should not tell them what to do. Extremely frustrating trying to deal with them, will now resort to e/mail
membership fraud and scam
In january 2008 rick jorgenson/mtn was recruiting members promising high returns with running/managing advertising campaigns on internet.
He charged for that membership fee of us$7, 500.
His initial results were awful.
Then in may 2008 he agreed to refund the fee to members who requested it (Most did).
Then month after month, rick jorgenson has been giving different excuses and the fees were never refunded.
It has been one year already since he stole members money, sending emails with lies and false promises, but refunds never came.
Here is info about this scammer:
Rick jorgenson, ceo
Mass traffic network
[protected] x201
[protected] (Fax)
[protected]@masstrafficnetwork.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Rick Jorgenson will say and do anything to get someone to give him money. You know he is lying when his mouth is moving. He doesn't know or care what the truth is. Don't believe anything he says. He promise everything and delivers nothing.
Do not trust Rick Jorgenson! He's a sociopathic liar who is utterly reckless with other people's money. He will sweet talk you into trusting him until it's too late and your money's gone.
Then he'll move on to his next "business" and a new round of fresh suckers.
This man has been a rip-off artist all of his life. Currently promoting debt credit repair and pretending to be an environmentalist. Can you believe it? He has been evicted from numerous rental houses and apartments for non-payment of rent. He has filed bankruptcy three times. Please do not get involved in his consumer rip-off scams.
upgrade
I went for an upgrade last month, the device i wanted was a sumsang i900, the lady there made a copy of my id and took my contact details and promised to call me back during that coming week, then she didn't. Then as i dnt have much time to go enquire myself i went there after 3weeks, guess what? When i got there i found another lady, and explained to her and she told me they don't have the device i'm looking for on stock.
Guess what happened again, she took a copy of my id and my contact details again and promised to call me during the week and she didn't. I am not a complaining type of person bt if my account has been debited and havent recieved device i was looking for and no one cares to call and update me whether the phone is there or not, somebody has to complain. When you promise to call a customer u should honor and respect that.
I on the other hand was due for an upgrade on the 29 jan anyways got there the store tells me i cant get an upgrade because i am apparentley in arrears with my account. the arrears they talking about is crap as i made and eft for november and december and forgot to use my cell no as a ref no. but i made a payment and called the call centre to notify them of the error my side and the payments has still not being alocated to my account. After this incident i spoke to more than three people at 808 and all of them have different stories either my account is in arrears by two months or 90 days and i havent made a payment sometime in that year and according to my invoices i am not in arrears with 90 days just with nov and dec they havent allocated they are skelms id say someone has to do something relating there bad service the government needs to intervene...
scam!!
If you receive an email from MTN Telecommunication Network, please do not give them any of your information. There are a lot of scams out there. Any company that "says" they are giving you money for absolutely nothing, when you did not sign up for a drawing, is a scam. People are trying every angle on this, but if they ask for your name, address, number, etc. do not answer their email. Please spam that email.
mtn_paymentcenter@yahoo.com.hk
Nick Ward
no response to my request
I have called mtn as early as friday 31 october 2008 for them to send my itemised bill to my email and spoken to almost 4 personnel at their call centre about this, everyone was always sending it in or within two hours .But even today the 3th november i have not recieved my statement.
i just want my statement to be send this email please [protected]@jhb.franki.co.za
hi there
I would like to understand why i get a call from MTN saying they are offering me a contract and when i go there to inquire about this no one is able to assist me,
thank you
I just gave up!
Best is to lie, face down, on the beach and cry!
They are taking my money for nothing.
Talk about crime in South Africa?
MTN are the real criminals!
it is good
my comment is that i have been try to reach you but it seems impossible why is that so when we are using a so called mtn and we cant even complain when nessesary it is not good.
Goodmorning
I called the MTN customers care number early this morning asking for your help but uptill now I've not seen the reply of text you promised to send. My brother's line [protected] got block and it required that he enter a PUK Code. The sim pack got mising somtime ago hence my request for the PUK code.
Thanks for your usual cooperation.
Sunday Sunday Akpan
Abak, Akwa Ibom State, Nigeria
Hi
MTN is a joke! I have been trying to phone their Custoimer care number, 083 1808 for the past day to query an account. It goes through voicemail only to end up telling you that you must phone 083 1808 (the number you're currently connected to) and then hangs up on you after saying "thanks for your understanding"...I'm phoning from a Telkom line...yes!
Sort out your act MTN! Instead of robbing the public blind, try putting some of your mega-profits back into customer service and employment, two concepts you clearly forgot while feeding that greedy bottomless coffer. Eejits
Regards
A new prsopective Neotel client
I sent an e-mail to mtn regarding welcome back sim but all i got was nothing but failed.
Dear sir, mam
yesterday i was for 20 minits on the phone to get hold of one of your consaltins no replay
to day 10 minits no replay
my phone number [protected]
please phone me back
regards
James van Heerden
Im an mtn subscriber with the phone no. [protected]. I have been trying to call the customer care but always not being connected to talk with an agent. I'm not been happy with the way you charge me i.e 48 naira per minute when ever im in Funtua Local Gov.t Area of Katsina state. Please kindly help me to rectify and solve the problem.
abubakarlawalft@yahoo.com
What is the point of having a help line and you are only listening to a voice recording, and there is no help you ask for setting on phone for wap and cant get it to work because there is a code needed who do you speak to .V&A Waterfront does not have a mtn store, phone Telkom for number in Century City and the nuber they give just rings non stop.
The only why i see this is that Vodacom has a better customer service plan and that i should swich over.
spam / potential virus / identity theft
Be warned - I looked into this e-mail via google and found a few other recipients of the same e-mail scam. I wish there was a way to find out the source of this e-mail... And make them pay... Make them pay severely... Read below:
Mtn telecommunication network.
(Everywhere you go)
Amount won: $1, 000.000.00 usd
Ticket no:mtn/v/card/0803/1800
Notification date:13/10/2008
Winning no:m/v/card/181/2008
Dear beneficiary,
The mtn mobile telecommunication network service has
Choosen you by the board of executive directors as one of
The final recipients of a cash grant/donation. The online
Cyber draws was conducted from an exclusive list of
100, 000 email addresses of individuals and corporate
Bodies picked by an advanced automated random computer
Selection from the web. This promotion is to celebrate the
8th years anniversary 2008 programme, we are giving out a
Yearly donation of $1, 000.000.00 usd to 10 lucky
Recipients as a way of showing our appreciation.
Contact event administrator.
Email: mtn. [protected]@hotmail.com
1. Full name:...
2. Residential address:...
3. Country:...
4. Occupation:...
5. Telephone:...
6. Sex:...
7. Age:...
8. Next of kin:...
9. Nationality:...
10. Winning no:...
Secretary mr musa piano
Mtn® award promotion
© 2008 online award promotion edition
Hello mtn, good day, please I don't understand mtn any longer if I load now they will be deducting n50.00 from my account unnecessarily, this happen again yesterday. pls they shud stop this or else I will stop using the line again. secondly, I did a caller tune and they gave me an expiry date which is 15th of february, but they have not connect me but they deduct money from my account, this is not fair at all.
Watch out everyone is right about this money scam. I got the same email that I had just won $500.000 ya right nobody just gives that kind of money away so I reply to the email guess what? they reply back with even more stuff to try and convince you to either pay $200 for a courier or ups delivery or $450 to direct deposit in your bank all lies the phone number they provide is no longer in service. watch out! these people need to be caught and arressted i'm sure there are alot of people falling for this.
I also got this email recently with some changes offcourse... with the news of global recession around us, people will tend to believe easily with such a hoax.. easy money.. what a pity the internet is becoming a ripped-of place for stupid people who make such stupid things... I believe karma will hit them bullseye...
Mtn telecommunication network.
(everywhere you go)
Amount won: 500, 000.00 usd (five hundred thousand united states dollar)
Ticket no:mtn/v/card/0803/1800
Notification date:26/4/2009
Winning no:m/v/card/181/2009
Mtn promo”
Dear beneficiary,
Congratulations the mtn mobile telecommunication network service has chosen
You by the board of executive directors as one of the final recipients of a
Cash grant/donation. the online cyber draws was conducted from an exclusive
List of 100, 000 email addresses of individuals and corporate bodies picked
By an advanced automated random computer selection from the web. this
Promotion is to celebrate the 8th years anniversary 2009 programme, we are
Giving out a yearly donation of us$500 000.00 to 10 lucky recipients as a
Way of showing our appreciation.
Contact event administrator.
Name:christopher williams
Email: mtn-telecommunication-network@live.com
1) phone # : (+234) [protected]
2) phone #: (+234) [protected]
Mtn claims department
1. full name:…….2. residential address:…..3. country:……
4. occupation:…… 5. telephone:…6. sex:….7. age:….
8. next of kin:…..9. nationality:….10. winning no:…..
Secretary
Mrs sonia johnson
Mtn® award promotion
© 2009 online award promotion edition
Received the same emails few days ago.
Facts:
You cannot win a lottery or sweepstake without actually purchasing a ticket or other entry token. it does not matter one iota that the email you have recieved states "your email was randomly selected", because it is complete rubbish. likewise, any excuses such as "sponsored by [insert major company]" is equally false. major companies may support a real lottery, but they do not provide the millions in winning funds... that is not how lotteries and sweepstakes operate.
Lotteries and sweepstakes are commercially oriented, and they have to make money. the only way they make money is by selling tickets to the public... ie: you.
The old saying "there is no such thing as a free lunch" fits quite well here.
For more information:
Http://www.fraudwatchers.org/forums/view.php?pg=fwlotscams
The should be punished
I have got the same email as well. do not reply or give any of your details unless you want your bank account emptied and your identity taken!
Mtn telecommunication network.
(everywhere you go)
Amount won: $1, 000.000.00 usd
Ticket no:mtn/v/card/0803/1800
Notification date:20/03/2009
Winning no:m/v/card/181/2009
Dear beneficiary,
Congratulations the mtn mobile telecommunication network service has choosen you by the board of executive directors as one of the final recipients of a cash grant/donation. the online cyber draws was conducted from an exclusive list of 100, 000 email addresses of individuals and corporate bodies picked by an advanced automated random computer selection from the web. this promotion is to celebrate the 8th years anniversary 2009 programme, we are giving out a yearly donation of $1, 000.000.00 usd to 10 lucky recipients as a way of showing our appreciation.
Contact event administrator.
Email: mtn. ct3@live.com
Mtn claims department
1. full name:...
2. residential address:...
3. country:...
4. occupation:...
5. telephone:...
6. sex:...
7. age:...
8. next of kin:...
9. nationality:...
10. winning no:...
Secretary mr james akinmo.
Mtn® award promotion
© 2009 online award promotion edition
Same her but 2009 this come to sweden 14 of mars the only diferent is the secretary wath I can see
Mtn telecommunication network 2009.
Amount won: $1, 000.000.00 usd
No:mtn/v/card/0803/1800
Winning no:m/v/card/181/2009
Dear beneficiary,
Congratulations the mtn mobile telecommunication network service has
Choosen you by the board of executive directors as one of the final
Recipients of a cash grant/donation. the online cyber draws was conducted
From an exclusive list of 100, 000 email addresses of individuals and
Corporate bodies picked by an advanced automated random computer selection
From the web. this promotion is to celebrate the 9th years anniversary 2009
Programme, we are giving out a yearly donation of $1, 000.000.00 usd to 10
Lucky recipients as a way of showing our appreciation.
Contact event administrator.
Email: mr_rolandbrown03@8u8. hk
Mtn claims department
1. full name:...
2. residential address:...
3. country:...
4. occupation:...
5. telephone:...
6. sex:..
7. age:...
8. nationality:...
9. winning no:...
10. email...
11password...
Note that: do not tell people about your prize award until your money is
Successfully handed over to you to avoid disqualification that may arise from
Double claim. you may also receive similar e-mails from people portraying to
Be other organizations this is solely to collect your personal information
From you and lay claim over your winning.in event that you receive any e-mail
Similar to the notification letter that was sent to you, kindly delete it
From your mail box and give no further correspondence to such person or
Body. mtn telecommunication network company shall not be held responsible for
Any loss of fund arising from the above mentioned.
N. b: winnings not acknowledged and claimed within one week of notification
Will be void.
Congratulation once more.
Secretary
Mr. roland brown
© 2009 online award promotion edition
I got it too. but at the end was rolandbrown for signature in my email. I almost buy it hehehehe and I noticed that was probably sent from a neigbour country so they were close.
New edition for ©2009 [^_^ silliy]
Mtn telecommunication network.
(everywhere you go)
Amount won: $1, 000.000.00 usd
Ticket no:mtn/v/card/0803/1800
Notification date:30/01/2009
Winning no:m/v/card/182/2009
Telephone:+[protected]
Dear beneficiary,
Congratulations the mtn mobile telecommunication network service has
Choosen you by the board of executive directors as one of the final
Recipients of a cash grant/donation.
The online cyber draws was conducted from an exclusive list of 100, 000
Email addresses of individuals and corporate bodies picked by an advanced
Automated random computer selection from the web.
This promotion is to celebrate the 9th years anniversary 2009
Programme, we are giving out a yearly donation of $1, 000.000.00 usd to 10
Lucky recipients as a way of showing our appreciation.
Email: mtntelecommunication. mtnverifi2@gmail.com
You are advised to send the following informations to our office.
Mtn claims department
1. full name:...
2. residential address:...
3. country:...
4. occupation:...
5. telephone:...
6. sex:...
7. age:...
8. next of kin:...
9. nationality:...
10. winning no:...
Secretary
Mr. festus collins
Telephone:+[protected]
Email: mtntelecommunication. mtnverifi2@gmail.com
Mtn® award promotion
© 2009 online award promotion edition.
Slightly modified, the 2009 new edition, and the sender of the mail is
Ramani@hathway.com, beware.
Hi everyone, I have received the same e mail.I thought It's true and sent the rquired information. They called me back three times confirming that I am the winner. Before taking any action or sending them the delivery charges, I have decieded to check your website and I discovered I am not the only one received the same email. It's only a snacky way to collect money. Hopefully you will not be the next one.
personal information access
I'm not sure if this is the right complaint department. If not please send me the correct one.
The following is what was sent to me, however, when I dialed the phone number it said it was not in service. This makes me believe that they are simply trying to get access to my personal information for evil puposes.
From: [protected]@mtn. Ng
> subject: mtn telecommunication network
> date: fri, 31 oct 2008 13:03:08 +0800
>
> mtn telecommunication network
> amount won: 500, 000.00 usd
> (Five hundred thousand united states dollar)
> ticket no:mtn/v/card/0803/1800
> notification date:31/10/2008
> winning no:m/v/card/181/2008
>
> dear beneficiary,
> congratulations the mtn mobile telecommunication network service has
> chosen you by the board of executive directors as one of the final
> recipients of a cash grant/donation. The online cyber draws was
> conducted from an exclusive list of 100, 000 email addresses of
> individuals and corporate bodies picked by an advanced automated
> random computer selection from the web. This promotion is to celebrate
> the 8th anniversary programme 2008, we are giving out a yearly donation
> of us$500000.00 to 10 lucky recipients as a way of showing our
> appreciation.
> contact event administrator.
> name:christopher williams
> email:[protected]@rocketmail.com
> phone # :+[protected]
>
> mtn claims department
> 1. Full name:.. .2. Residential address:.. .3. Country:...
> 4. Occupation:... 5. Telephone:.. .6. Sex:.. .7. Age:...
> 8. Next of kin:.. .9. Nationality:.. .10. Winning no:...
>
> secretary
> mrs sonia johnson
> mtn (R) award promotion
> (C) 2008 online award promotion edition
>
Good day, I have not be receiving calls for the past 3 days now.It is always saying that the number is not available.I am in a very tight situation, I wish to get calls from my parents.My phone number is [protected], Name:Musah Aminu.I am in Bauchi State working with FCMB.
i will complaint positively.
Smiler Spam mails will flot if spamers are acting smart, then we need to show them how smart are we. Don't give correct information and always try to make them spend more towards you...Good luck...Last but not the least...Nothing will come easily without effort, if some body is showing, that means something wrong...Be claver act smart don't disclose personal information! Bye...
MTN Telecommunication Network.
(Everywhere you go)
AMOUNT WON: 500, 000.00 USD(Five Hundred Thousand United States Dollar)
Ticket No:MTN/V/Card/0803/1800
Notification Date:26/11/2008
Winning No:M/V/card/181/2008
Dear Beneficiary,
Congratulations The MTN mobile telecommunication network service has
chosen you by the board of executive directors as one of the final
recipients of a cash Grant/Donation.The online cyber draws was conducted
from an exclusive list of 100, 000 email addresses of individuals and
corporate bodies picked by an advanced automated random computer
selection from the web.This promotion is to celebrate the 8th years
anniversary
2008 programme, We are giving out a yearly donation of US$500 000.00 to 10
lucky recipients as a way of showing our appreciation.
CONTACT EVENT ADMINISTRATOR.
Name: Nick Ward
Email: mtn_paymentcentre@yahoo.com.hk
Phone # : +[protected]
MTN Claims Requirement
1.Full Name:...
2.Residential Address:...
3.Country:...
4.Occupation:...
5.Telephone:...
6.Sex:...7.Age:...
8.Next of Kin:...
9.Nationality:...
10.Winning No:...
IDENTITY CARD IF ANY.
Secretary
Mrs Rose Nadal
MTN Award Promotion
2008 Online Award Promotion Edition
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The above is what they send me aswell, plz let me know how to remove my e-mail from these scamers or how can i protect my self from evil persons.
well get back to me @ [protected]
I received a message from MTN-NG thus:
"congratulations! You are among the 20 lucky winners of N500, 000 in the MTN THANK YOU PROMO with PIN No. P286 call [protected] for claims NOW."
Please is this from you.
Thank you.
Akin Olawale
Yahoo/Msn Lottery Incoperation
Baley House, Har Road Sutton, Greater London SM1 4te United Kingdom.
Dear Lucky winner, "Kamal Singh Parmar(Nick name-Kapil)"
Accept our sincere apology, for the slight delay in responding to your mail, it was an outcome of the processing of your winning documents.
We wish to congratulate you once again on this note, for being part of the 5 winners selected on this month.The Microsoft Windows Live felicitate with you and your family.This promotion was set-up to encourage the active users of the Internet Microsoft Windows.
Hence we do believe with your winning prize, you will continue to be active and patronage to the Yahoo/Msn & Microsoft Windows.I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners.
A winning cheque has been issued in your name by the Yahoo/Msn Lottery Incoperation board and also a certificate of prize claims will be sent along side your winnings cheque.
You are therefore expected to contact our affiliated delivery company(GLOBAL COURIER SERVICE COMPANY LIMTED)department in which your winnings cheque has been sent to for delivery to your residence.
Do contact the Inter-Global Courier company with the below contact information for further instructions on how to send the consignment to your location and the amount to be charged for the delivery.
Please you should also send a copy of your winning verification form containing your winning details down to the courier company for reference and verification purpose.
DELIVERY DEPARTMENT CONTACT INFORMATION
YOU ARE ADVICE TO CONTACT ADDRESS BELOW.
EMAIL:globalonline_courierservice_02@yahoo.co.uk
DESPATCH OFFICER:Mr.DOUGLAS BLISS
The Yahoo/Msn & Microsoft Windows lottery has discovered a huge number of double claims due to winners informing close friends relatives and third parties about their winning and also sharing their pin numbers. As a result of this, this friends try to claim the lottery on behalf of the real winners. The Microsoft lottery has reached a decision from headquarters that any double claim discovered by the Lottery Board will result to the cancelling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize.
This office will not be responsible for any outstanding fees. Services rendered by the Courier Company are to be paid by you and not the lottery board, for the fact that the lottery organisers didn't make any provision for any upcoming expenses, regarding delivery of parcel or any such.
Have it in mind that your won prize cannot be deducted from, this is because the total amount has been insured to the real value .This is to protect winners and to avoid misappropriation of funds.
Its is Expected that you add your IDENTIFICATION NUMBERS{CPEL/OWN/9877} as the subject of any correspondence with the courier company to ensure they respond in a timely manner.
I will require a concise update on proceedings with the firm as soon as you are in contact with them.If you need any assistance whatsoever, please do not hesitate to let me know Do have a nice day.
Best Regards,
Mr:MARK CLIFF
(Events Manager)
Payment and Release Order Dept.
--------------------------------------------------------------------------------
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MTN TELECOMMUNICATION NETWORK MTN TELECOMMUNICATION NETWORK to me
show details Nov 7 (20 hours ago)
MTN
TELECOMMUNICATION BOARD
====================================
Winning No:M/V/card/181/2008
Ticket No:MTN/V/Card/0803/1800
Dear Lucky Winner : kamal singh parmar
We wish to congratulate you once again on this note, for being part of our winners selected for the Lottery Promotions.The MTN
TELECOMMUNICATION BOARD felicitate with you and your family.This promotion was set-up to encourage the active users of the MTN network and other people arround the world.
Hence we do believe with your winning prize, you will continue to be active and patronage to the MTN telecommunication.I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report Test conducted for all on line winners.
A winning cheque has been issued in your name by the MTN telecommunication board and also a certificate of prize claims will be sent along side your winnings cheque.
Our affiliated delivery company(INLAND AIRWAY CARGO COURIER SERVICE)department in which your winnings cheque has been sent to for delivery to your residence.
Do contact the INLAND AIRWAY CARGO company with the contact information below for further instructions on how to send the consignment to your location and the amount it will cost you to be charged for the delivery.
Please you should also send a copy of your winning verification form containing your winning details and name down to the courier company for reference and verification purpose.
CONTACT INLAND AIRWAY CARGO COURIER COMPANY
DESPATCH OFFICER:Mr Robert Williams
COMPANY EMAIL:inlandairwaycargo@yahoo.co.uk
The MTN TELECOMMUNICATION LOTTERY BOARD has discovered a huge number of double claims due to winners informing close friends relatives and third parties about their winning and also sharing their pin numbers. As a result of this, this friends try to claim the lottery on behalf of the real winners. The Microsoft lottery has reached a decision from headquarters that any double claim discovered by the Lottery Board will result to the cancelling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize.
This office will not be responsible for any outstanding fees. Services rendered by INLAND AIRWAY CARGO COURIER SERVICE are to be paid by you and not the MTN board, for the fact that the lottery organisers didn't make any provision for any upcoming expenses, regarding delivery of parcel or any such.
Have it in mind that your won prize cannot be deducted from your winning amount, this is because the total amount has been insured to the real value .This is to protect winners and to avoid misappropriation of funds.
Its is Expected that you add your IDENTIFICATION NUMBERS (Winning No:M/V/card/181/2008)as the subject of any correspondence with the courier company to ensure they respond in a timely manner.
I will require a concise update on proceedings with the firm as soon as you are in contact with them.If you need any assistance whatsoever, please do not hesitate to let me know.Do have a nice day.
NOTE:YOU ARE GOING TO BE RESPONSIBLE FOR THE DELIVERY CHARGES OF YOUR PRIZE{PARCEL}
Best Regards,
Mr.David mark
(Events Manager)
Payment and Release Order Dept
--------------------------------------------------------------------------------
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« Back to InboxArchiveReport SpamDeleteMore actions...--------Apply label: New label...‹ Newer 4 of 57 Older ›
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File Number :XYL26510460037/06 Inbox
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MESSAGE FROM SHELL PETROLEUM COMPANY to info
show details 12:39 pm (11 hours ago)
We the Shell Petroleum Development Company would like to notify you that you have been chosen by the board of trustees for a Donation for your own
personal development. We are giving out a yearly donation of {£549, 000.00}Pounds in cash credited to file XYL26510460037/06.Contact Name:Sir Michael Adams Email:eficouriersltd@hotmail.com
Telephone:+[protected]
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About these links
these are the fake winning infornations i recieved within two days
I got the same emailin my box but rearlly some action should be taken to such people who are spoiling your name.
I received exactly the same mail. Why, do not take some measures against thats people. They dishonour your company
SPAM! SPAM! SPAM! and we all now it :)
this is what i got
MTN Telecommunication Network.
(Everywhere you go)
AMOUNT WON: $1, 000.000.00 usd
Ticket No:MTN/V/Card/0803/1800
Notification Date:28/10/2008
Winning No:M/V/card/181/2008
Telephone:+[protected]
Dear Beneficiary,
Congratulations The MTN mobile telecommunication network service has
choosen you by the board of executive directors as one of the final
recipients of a cash Grant/Donation.The online cyber draws was conducted
from an exclusive list of 100, 000 email addresses of individuals and
corporate bodies picked by an advanced automated random computer selection
from the web.This promotion is to celebrate the 8th years anniversary 2008
programme, We are giving out a yearly donation of $1, 000.000.00 USD to 10
lucky recipients as a way of showing our appreciation.
Email.mtncustomerservice2008@hotmail.com
MTN Claims Department
1.Full Name:...
2.Residential Address:...
3.Country:...
4.Occupation:...
5.Telephone:...
6.Sex:...
7.Age:...
8.Next of Kin:...
9.Nationality:...
10.Winning No:...
Secretary
Mr George Mark
Telephone:+[protected]
MTN® Award Promotion
© 2008 Online Award Promotion Edition
its all spaming they are sick. and yea if u do get somthing that company will contact u on phone not e-mail lolz
Non delivery of item and no refund
This company is not honest. They took my payment for an item and never shipped it. After two months I asked for the order to be canceled. After two more months of being promised a refund I had to report them to alert pay to get a refund. DO NOT DO BUSINESS WITH THIS DISHONEST COMPANY!
This company is not honest. They took my payment for an item and never shipped it. After two months I asked for the order to be canceled. After two more months of being promised a refund I had to report them to alert pay to get a refund. DO NOT DO BUSINESS WHITH THIS DISHONEST COMPANY!
I ordered a computer game controller from mtnstore.com because they had the best price I could find online. When I checked out, I had to either sign up for alertpay (similar to paypal) or some sort of e-check. Well, I chose the alertpay after reading a couple of reviews saying they were legit and safe.
It turns out that was my savior. I'll explain that later.
I ordered the item through mtnstore.com and received an email saying there was a problem with the placement of the order and to call them. They cleared that up and told me the item would ship '2 WEEKS LATER'. I was not very happy about this, but figured I wasn't in a hurry and it was cheaper. I asked where it was coming from and they said their warehouse in Virginia.
Two weeks later, nothing. Called them, they said due to a backlog in shipping it would be another 2 weeks. I was reluctant, but accepted. 2 more weeks passed, nothing. Called again to cancel, they talked me into waiting another 2 weeks saying that the hurricane in ALBANY, GA was delaying all of the shipments. It was about 10 minutes after that I realized they said it was coming out of Virginia. It was then I got mad.
After 2 more weeks, I threatened them with BBB, alertpay and the internet fraud division. They sent me an email saying it would take 30 days to process my refund after a 3 day processing period. Unacceptable. After almost 2 months, I filed with BBB, and filed a dispute with alertpay. I figured the fight was on.
Alertpay responded and said they would be happy to help, but explained it could be 3 days for action. I didn't put much faith in that, but in 3 days there was a credit to my checking acct for the full amount. Kudos to alertpay and mtnstore.com should go ahead and close their doors, since they don't want to sell anything. I ordered the same item from amazon for just $20 more and received it in 3 days. NEVER AGAIN MTNSTORE.COM.
I ordered 10 digital cameras from this company's website and paid by credit card on April, 2008. But I had never received my order or any messages after 3 months passed. I e-mail the company and they replied that item was out of order. I asked for refund and waited for another 2 months but never got my money back. I called their customer service. They said they cannot refund my money directly unless my bank called them! Since I cannot get my money back, I wrote a letter to them to exchange the same value items. I placed the exchange items on Dec. 2008, a month later an e-mail said "due to backlog in shipping..." and then one more month later an e-mail said “the XXX item was out of stock..." I made another exchange again after 10 months passed. A few weeks ago, I received their e-mail: “MTNStore.com is currently experiencing a backlog. Due to our backlog, MTNStore.com will suspend normal operations and phone support for 90 days.” Now, they even cut their phone and ignore all the claim of service! I have never experienced such terrible service from an online company. This is a horrible nightmare to me. I got no products received and cannot have a way to ask my money back. Take my advice, DO NOT DO ANY BUSINESS WITH THEM.
I ordered an item November 10th...it is now February 9th and I still have not recieved my item. They have my money, but I have no product. I have contacted them several times, and now I am getting no response at all! I am at the very least just am asking for my money back.
I ordered a diving light for 200 USD. I never eceived it. I emailed and emailed and no reply, even tried to call internationally, but the number didn´t work. Paypal wouldn´t give me my money back, because here in Europe Paypal has different policies, which is really lousy :( at that time I just moved back to Europe from the states and in USA you have 3 months to file a complaint and get a refund from Paypal, while in Eurpe it´s only 6 weeks, which I didn´t know :( I wish someone would report them to authorities, isn´t there something we can do?
Fortunately for me I only ordered a DVD around Thanksgiving (of last year as a holiday gift). After I spoke with the person it was ordered for and found out they had not received it as of January 2009 I began to call the MTN Store. I was told it was on back order. By March I asked for my money back and they said I would have to email customer service which I did on numerous occassions only to receive an automated response. I would again call with no answer to any extension I selected. This went on for half a year before I just gave up and ate the $20 (although I may contact Alert Pay). There is something to be said about dealing with a local retailer. Sometimes the cheap comes expensive.
I also was completely had by these ###! $400 USD gone, the only site I could find that offered the product I was looking for turns out to run me for a huge scam. Best part is how long they keep you stringing along. I must have called them 20 times. UNBELIEVABLE, I feel so stupid in hindsight. I hope these guys spend a lot of time in jail! Is there anywhere else I can report these thieves? I'll definitely put one in to http://www.ic3.gov/default.aspx
I was also scammed by MTNstore.com I ordered a diving light for 200 dollars. That was 9 months ago. All this time I´ve been trying to get them to ship the item or get me a refund, I paid with Paypal, but couldnt get a refund from them either- big dissapointment, if Paypal keeps advertizing how safe it is, they shouldn´t do business with a fictional company like this. I live in Czech republic, but please please someone in USA report them to BBB and police.
I was also taken by this company.On 29th March 2008 i ordered for a canon camera( vide .ORDER NO.778952 FOR CANON POWERSHOT SD 1100 IS ELPH CAMERA) and paid the full value including the shipping charges through credit card.However, even after one year and four months this vendor has not shipped my consignment .I have sent anumber of mails requesting them to ship my camera.However, they have evaded my requests under one pretext or other and the result is i have lost my money.The law enforcement agency in United States should take necessary steps to prosecute this company for cheating overseas customers and ensure refund to the aggrieved customers.
M.Gouri prasad
flat no.301, s s towers
cbm compound
visakhapatnam-530003.
Andhraparadesh, India
I also was taken by this company. The two phone numbers listed on my email receipt are disconnected.
Dan
they also list under "Music TechNet LLC"
check out there con- record from the better buniness burea, i was also scammed from them also
.
http://columbusga.bbb.org/WWWRoot/Report.aspx?site=79&bbb=0593&firm=9001476
Mobile Telephone Networks [MTN] South Africa Reviews 0
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About Mobile Telephone Networks [MTN] South Africa
![Screenshot Mobile Telephone Networks [MTN] South Africa](/images/business-screenshot/752x348/119081/119081-0.jpg)
### Guide on Filing a Complaint about Mobile Telephone Networks [MTN] South Africa on ComplaintsBoard.com
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Mobile Telephone Networks [MTN] South Africa in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include any relevant transaction details.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
---
This guide will help you effectively file a complaint about Mobile Telephone Networks [MTN] South Africa on ComplaintsBoard.com.
Overview of Mobile Telephone Networks [MTN] South Africa complaint handling
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![Mobile Telephone Networks [MTN] South Africa company reviews](/images/business/150-150/119081/mtn.png)
Mobile Telephone Networks [MTN] South Africa Contacts
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Mobile Telephone Networks [MTN] South Africa phone numbers135135Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number 2 2 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling 135 phone number33%Confidence scoreFrom Any MTN Number+27 83 135+27 83 135Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 83 135 phone numberCustomer Service+27 831 231 761+27 831 231 761Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone number 0 0 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 231 761 phone numberMY Contract (MTN Active) Queries+27 831 233 032+27 831 233 032Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone number 1 1 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 032 phone numberWeb & MTN Online Shop Queries+27 831 233 667+27 831 233 667Click up if you have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number 0 0 users reported that they have successfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number Click down if you have unsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone number 0 0 users reported that they have UNsuccessfully reached Mobile Telephone Networks [MTN] South Africa by calling +27 831 233 667 phone numberMTN Direct Sales
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Mobile Telephone Networks [MTN] South Africa emailscustomercare@mtn.co.za100%Confidence score: 100%Support
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Mobile Telephone Networks [MTN] South Africa address14th Avenue, Johannesburg, 2196, South Africa
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Mobile Telephone Networks [MTN] South Africa social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 13, 2024
![Mobile Telephone Networks [MTN] South Africa](/images/business/48-48/119081/mtn.png){kind=small}
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