Mobile Telephone Networks [MTN] South Africa
Reviews and Complaints

I have been battling with my phone to be repaired for 4x weeks now. No joy from the complaints department. No joy from the supervisor at Repair centre.

Advised I have to pay for screen repair, for a rugged phone that is sold with a DROP TEST of 1, 8 meter and broke after falling 60cm. (Advertised as drop proof and water proof)

DISGUSTED WITH MTN STAFF AND HOW THEY HANDLE CLIENTS!

I lodged my request for reversal on 17.4.2018 (ref [protected]). My request would had been attended to within 2-48 hours as per consultant Andé, however nothing has happened since. I phoned today, ref [protected] and consultant Mhlalama informed me that the upgrade was done by Summer Mobile, on [protected], however as per Telkom the number does not exist! Why do you use third parties, who are not contactable? Why did I not receive the Summer Mobile information on the 17th? The Summer Mobile consultant who called me the previous week, would had sent me an email confirmation, and that a 7 days cooling off period do apply...her email was never received! I responded on the 17th when I received a sms from a courier company for my delivery. I cancelled the delivery, when called on the 19th.

i went to MTN secunda & Tzaneen branches and lodged my complain. I did not get help from them, i took it to Hello peter for help and it was attended by Mike Ramaboka from complaints management team. Mike asked for an affidavit and my ID document, i provided them as he asked. Since then ( 15th February 2018). up until today, i havent received feedback from Mike, i sent a message to him asking for feedback. He just ignored.

My contract was due for upgrade, on the 08th and 19th December 2017, i received an SMS notifying me that i am eligible for an upgrade. I ignored the SMS about the upgrade, as i did not want to upgrade.
on the 29th December 2017, I received an SMS that my MTN contract has been approved & upgraded. I immediately called MTN Secunda branch and informed them, then advised me to go to the Police and report the matter as fraud.
On the 30th December 2017, i went to MTN Tzaneen branch, and the consultant informed me to do an Affidavit with SAPS. I then submitted it to the branch.

On the 15th January 2018, I visited MTN Secunda branch since well i was not receiving any feedback from MTN, The consultant in Secunda branch said that he cannot lodge another call for the same matter because it will be a duplicate. He then advised me that all i can do is to reverse the funds when MTN bills my account. On the 22nd January 2018, i received statement of account from MTN and it stated that i owe them R799.

on the 26th January 2018, MTN deducted R799 from my Standard bank account, i reversed the money back into my account as advised by the consultant at MTN Secunda.
The 7th February 2018, i received an SMS stating that i now owe MTN R810.40, the sms also advised that this amount should be payed at ABSA. On the 13th February 2018, i received an SMS that my outgoing call facility has been suspended, that i should immediately the R810.10 at ABSA.

Why i am supposed to pay all this amount and suffer, even after i sent out an affidavit that i did not upgrade. No one is willing to help me at MTN, they all giving a run around!

Account number: A5058372
Name: M. Makhurupetsi
contact number: [protected]

In feb 2018 I did a upgrade throw mtn direck. Glasson markham help me. The wrong laptop was send. The same day I report it. 6 weeks later the laptop was collected from me after many mails and phone calls. Today I asked when will I reviece the laptop I asked for. It was the lenovo 520 display 15", intel i5 7 generation. They told me there isn't such laptop but mtn advertise it for several of moths on page 50 in their catalog. I have beeen already invoice for it and payed for it.

How can mtn advertising something and doesn't delivered it.

I want what I asked for or something with the same specs for the same price.
And if they told you they are going to phone back, do it!
Mtn is the worst severice I have ever seen.

Ref [protected]
Contact no [protected]
Contract no [protected]
Yolanda hattingh

Everytime I recharge my airtime gets deducted for extratime yet I never take extra time airtime, at first I thought I did than I started montioring it and to my surprise mtn was taking my airtime for extra time, its been happening and I'm feed up now . Phoned customer care they say they can't help me cause on the system it shows I don't have any extra time loan outstanding please let me know if I have to report mtn to the police or if they will talk to me and rectify this problem they causing

I am totally done with MTN. I've been a loyal customer for many years and every once in a while my line gets suspended AFTER I've made payment. This happened again this week Monday. Monday morning I need to use my phone and surprise! My line is suspended. I phoned customer care and waited from 5:30am until almost 13:00pm for them to re-activate my line. Only to find out around 15:00pm that people can't phone me and I also can't receive SMS. I've been phoning on a daily basis more than 3 times a day to find out when they will fix the problem but with no luck

How will I be compensated for all the calls I've had to make because people need to send me a Whatsapp to let me know that they need to talk to me and I have to phone back at my cost.

SERIOUSLY?

I have had a contract with MTN for the longest time, I had no issues. I pay and receive my data and get to use the phone.

Recently (last year November/Black Friday) MTN had a black Friday deal on a data sim, which I took out and they have not been billing me at all and have been suspending my service each month for "not paying" but I was not billed at all. Then the outstanding amount grew and grew. Finally, there was no way out so I decided to pay the lump sum amount for the supposed outstanding months of around R4000 for my initial phone contract + sim data contract which is in one name.

The problem still persists, as mtn seem to not be billing me and suspending my service. I have been to mtn and made calls numerous times to sort this out but it seems to not be fixed.

we had mtn public phones since 2015 that we bought from mtn, however currently the business has stopped working because someone has made a duplicate simcard, every time we recharge our a third party uses it.

We literally went to mtn to inquire because the 173 consultant we rude and didn't want to assist, business has stopped for us no income we were refereed to oupa leshabane we tried to contact him him on his phone, he doesn't answer, phone goes straight to voicemail.

we have requested assistance in all forms still nothing, now all of the sudden our public phones stopped we cant recharge, its as if we are taken off the mtn network just like that,.

This has impacted us badly, we a child that is doing his matric doesn't have food for lunch, sometimes we go to bed without food, we keep up with paying rates and other expenses.

we dont know where to run to, MTN is a huge company to leave us stranded like this!

Ever since 21st im unable to make or get phone calls or sms... but ussd code works and internet works...

I have called mtn customer care Dailey...

I have paid my account via debit order and if gothave voice bundle and data...

They have suspended my line and reconnected...
Multiple tickets have been logged and apparently resolved 21st 23rd 25th tickets I know off... call baring is off and according mtn I must be abele to make calls and sms...

Mtn store is trying to help but is unable sim swap also is advised will not work by mtn and call centre...

Everything seems to run to a dead end and still im unable to make use of my mtn contract sim...

This experience is costing me a temp sim... airtime data just to be able to do my job

[protected]

I have been a loyal customer of MTN for the past 21 years and having been retrenched, was unable to pay my account. I had made an arrangement with MTN to settle my account as soon as I had the financial means to do so and struggled for weeks, making calls to MTN and visiting MTN branches to have the line reactivated. Rapula from the Eastgate store and Anistensia at the Hazyview branches have been assisting in trying to have this resolved. I require a detailed statement, reflecting full charges at the time of settling my account and require the 10000 minutes and 50 GB credited to my account monthly, as per the deal I signed. Having been told by the Call Centre that they aren't aware of such a package /contract, I emailed all correspondence MTN sent me via sms, confirming the monthly benefits loaded from date of inception. I have been dealing with William Meintjies in Legal to resolve this, with no success. There is no sense of urgency and I have not had the benefits I have been paying for. This is a business phone and I require communication urgently. Please assist. Thanks, Grant

On the 19th Jan 2018 I upgraded my contract. On the 6th Feb I received the wrong device. I returned the device on the 7th of Feb and requested the correct devise, I call mtn direct almost every day, but I have not yet received my device.

Now I want to just cancel the upgrade and nobody can help me, Sunil and Nonhlanhhla never return calls. MTN service is pathetic.

Does the consumer still have rights?! After 9 months and counting... I have been trying to resolve an account matter regarding my cellular account with mtn. Without hesitation they handed my account over to their legal department and listed me as legal on itc... Then the matter was given to their collection attorneys shapiro schaik de vries (ssda)... So the harassment started, phone calls, sms's etc. After explaining to the consultants that I am awaiting on mtn to send me the itemized billing for the period where my cellular contract expense trippled without any increase in my usage or calls made... Bearing in mind that I originally took out my first cellular contract with altec autopage in sasolburg in 1997, and have been a customer of altec autopage ever since. Suddenly in july 2017 I receive an sms which states that I will now receive my billing directly from mtn as they are the new provider. That was the first and last communication I received from mtn. As from july 2017 up to october 2017 my contract expense trippled! Without excessive increase in my usage or calls made. During november and december 2017 my service was suspended. But I was still charged for usage for both months! Even when there was no service re: suspension! After requesting itemized billing and reasons for the over charging! From august up to december 2017 I had been desperately trying to receive itemized billing for my account in writing, via the call center and in store at mtn branches in vdbp and vereeniging? Which the in store consultants advised they have no access to account information? Mails were sent from the store computer to head office customer care to request the itemized billing on my behalf! Still no billing received! When I tried to cancel the contract which was due for upgrade or cancellation at the end of september 2017, I was advised that I can complete the cancellation form however tge contract can not be cancelled as I am in arrears? Then the harassment from their collection attorney's ssda continued and still do. I have given the matter to my attorney to dispute and to try and resolve on my behalf! Even after various attempts nade from my attorney to receive information on my behalf we are still at a dead end! Ssda cannot provide any documents or information? I have to request it directly from mtn!? Which mtn after 9 months, has still not responded to any call, written e-mail or in store request? When I asked what the direct contact number for mtn's legal department was I am advised that they do not have one? I must call via the call center? So to me it seems that mtn does not value a legal matter as important? They only want to steal your money! Having a collection attorney to act on their behalf that cannot provide any detail? So they pay ssda for being the middel man for just being there! For being useless? Up to date I have had no response from mtn! Still awaiting my itemized billing! I do however have all the reference numbers, names of consultants and written requests. I have kept all communications from ssda. What should a consumer do that is legally entitled to have access to billing&account information, that has not signed any contract with mtn (as they cannot provide one) and are then being treated the way I am?

My name is Hlengiwe Madlala and I've been using MTN close to 10 years.
[protected].
MTN is subscribing customer unaware as I have received SMS's at night Saturday 03.03.2018 around 23:17 pm. I was sleeping at that time, the sms was saying (you have been registered with MTN Gamer+) that will cost me R3/day.
The next morning around 07:00 am I called MTN customer service 173 to query about this the agent told me that yes my number was subscribe to the service but if I am not the one who did it she will cancel it and she confirm that the was no other subscription, but to my surprise on Monday 05.03.2018 my R22, 50 airtime disappeared due to other subscriptions then I called again and the agent told me i'm subscribed to (Drop a HOT 16 TV service, Vrjuice videos and World Cup TV service) and she told me they don't repay such thing cause this are not their products.
It does not make sense to me as one of this subscription it is written MTN Gamer+ and I am sure that I did not subscribe to any of this services. MTN is not even willing to Investigate on this mater. This is a pure scam as my mother was a victim as well on this Number [protected] during 14 December 2017.
All I need is to get my money back and it is not much it is just R25, 00. MTN is on a money making scam ICASSA will have to investigate this.

Since 12th December 2017 - we havebeen dealing with MTN re subscriptions on our account. Senior managers don't care, they make empty promises. It us enough now. They keep telling us it's sorted and daily the subscriptions continue, even when the phone is switched off.
I send almost an hour daily on the phone with them and they claim they don't know how it keeps happening. I am not the only consumer that has this problem I am told.. But that's not my problem. This contract is useless to us.

i sent in my Huawei Y6- Pro phone in for repairs as it was still under warranty on the 31 January 2018 and was informed that it would be repaired or that the turn around time will be 3 weeks. i just called now(23 February 2018) as spoke to a Patrick not sure of the name and was requested a IEM number informed them i don't have the details with me, i suggested that he use my Id, he first requested my cell number and informed me he will contact me shortly. when he did contact me he asked me what was wrong with my phone on my original request i had informed the person what the problems was.(what type of service is this?, surely they have a log book or method in which they keep track of.The agent or consultant made an excuse as said he would call the repairs.. I'm still awaiting his call for a response. I am honestly not happy with the service given, is this the service that they provide.

From 15 december 2018 deductions is going off from my bank account that I urgently want to cancel. I was told if after a month if am not satisfied with these products I could cancel this products but know it has become very difficult to get this products canceled. It has subsequently resulted in me getting a bad credit report. I went to a mtn shop in piketberg whereby I was inform that mtn could not help with this matter. I also approach my bank to try and stop orders but they also could not assist me in this regard. The deductions from the following companies ; luno-r55 ; safety vn-r55; sossquad - r55 ;hotspotterym r45; somu sim - r60 ;rescue box - r55;somusic r49 ;phone box r35; I never used this products because it's to difficult to activate.

When I took a contract with Mtn the agents then add other subscriptions without my authorization and distribute my information to them, these companies debit orders from my bank account without my consent.

Magzone Ref: YM-[protected]-5
Techtrace Ref: YM-[protected]-6
Sossquad Ref: YM-[protected]-4
Luno Ref: YM-[protected]-3

I dont get any invoice from them its only debit orders going off from my bank.

This companies states the following:

"Please note you obtained Magzone through Mobile Plus. They signed you up for it when they were offereing you a Hisense F20 on MY MTNCHOICE Flexi R55 @ R99 x 24months."

Regards
Teko Majoro

Account number: A2844408
Cell number: [protected]
MTN pin: 6655

DATE: 16 FEB 2018

MTN is the worst ever services provider that I have come across. They have suspended my line for only R11.40. I do understand that there is a payment outstanding BUT, no one from MTN ever bothered to even call to notify about the suspension. And even worse no sms was send to notify about this. This just show how MTN look after their client, worse, terrible, ridiculous service in the world.

What irritated me the most was when I called the customer contact center 0831808, the automated voice system did not want to accept my cell number, and does not have a option to select 0 to speak to a consultant. This forced me to call 0831809 the business center so that they can transfer me to the correct department. AGAIN RIDICULOUS, me as the customer are struggling to get hold of my services provider. The business center then transfer me to the correct department.

Once transferred the line is so bad that I have to repeat myself to the consultant over and over and over. Its such a noise in the back ground with everyone talking that none of your consultants are able to hear a thing (they have to shout over one another to hear the client in the other end). On my end of the call it is frustrating to repeat my self for the 5th time because they cant hear the cell number. Then after a huge struggle they cant solve my problem, and I have to call again, or they cut the call becuase they are frustrated and cant hear me and this will be bad on their end for their review and they just cut the call because I will just call again as I am the one with the problem. BUT MTN IS INCOMPETENT AND THE LINES ARE BAD.

Then I got the number [protected] and spoke to the so called reception ladies, the first lady cut me off and the second one was so rude, I was still talking and she just transferred me again to the incorrect department which was the business call center after I have requested to speak to a supervisor. RUDE AND INCOMPETENT TO LISTEN TO ME AND FOLLOW A SIMPLE INSTRUCTION. Supervisor and Business call center is 2 different things and sound different but they still got it wrong. TERRIBLE service from about 5 people today at MTN not even talking about the fact that the line was suspended without any notice, phone call or sms - NOTHING

After I have explained my story then for the 6th time today to the business call center consultant - Millicent Moathse she was able to help me to lift the suspension on the line. Even though she explained that it was the business center she was kind enough to help me with my problem. She confirmed that she lifted the suspension on the line and that it should be able to work.

The 24 month contract will end at 20 Jan 2019, and MTN will never see me as a client again, and cant wait for this time to end.

Yes you will only loose one customer, but another services provider will be happy to get a new customer as I will only gain and never loose like I did with MTN.
I wont even be surprised if you don't respond to this email as you probably wont.

I left a complaint with Hello Peter also.

Worst experience ever!

Regards

Michelle Jacobsz

Good day

I have been a loyal customer of you for years and right now i am fed up with you as a provider. Every day for the past couple of weeks i contacted you guys to find out why my data and airtime is being deducted and the only excuse i get is that i prescribed to services that i did not know of. I spent more than R1000.00 on data and airtime which just politely dissapeared. I have asked for follow ups and to date nobody has contacted me to fix what you did wrong. My phone settings is correct. Samsung confirmed this and an MTN service champion sent me the settings which confirms it is. Strangely funny [censor] like PORN and other hubs is subscribed to this number which charges me R15 per day times dont know how much. In this month i apparently depleted 3 giggs of data in less than a day. I do not download anything, but its just gone. Im done with you and i will be going to social media with this, as i am not the only customer of yours having this same problem. This is a rip off and is not fair at all. I want my money spent back for last month and this month. I think this is the least you can do. Also try and teach your so called supervisors like Thobile Thumelani some phone ettiquette on how to speak to customers. No customer centricity in most of your agents is noted.

Account No: A5258725 Reff: [protected]

Good day

I took out a contract via phone, I took out 2 lines, phones with speakers. When the courier dropped my parcel off, I only received the phones and the documentation says R89 p/m x 24 months... when I phoned to confirm whys there is a difference in subscription and why I did not get the speakers, I was told to activate the lines first because nobody could pick up anything on the system?
I activated the lines an phoned again, then I was told to wait until my bill run date has passed because the only thing they could see was pro-rata.
After my bill run I phoned again and they said that my subscription is +- R189 per line x 24... when I asked why I never received my phones, nobody could help me, I had to send a mail to the person that assisted me with the contract. I mailed the consultant several times, but with no response.
I then locked a querie with MTN with Reff: [protected], after a couple of questions via mail, the response just stopped?

Can I please get what I am Paying for (2xspeakers) or change my subsription and make me only pay for the 2xphones that I received.

If you need any additional information, please contact me on [protected]

Thank you

Kind Regards

Elsabe Taljaard