Modern Mill
Reviews and Complaints

Had solar panels installed September 2022. Contract provided for additional home improvements (insulation , led lighting , window caulking) , a rebate of 1400.00 to use their bank to finance , a power guarantee that is under performing , and a 25 year warranty. All attempts ( phone , email and registered letters ) have gone unanswered. None of these contracted obligations have been fulfilled.

I purchased solar panels from Modern Mill with a solar loan back in September of 2021 with the understanding it would be installed in November. They installed it in December but did not connect it. I sat with newly purchased solar panels on my house for almost a year doing nothing. I called and called. They reimbursed me for 2 months of the solar loan but that was it. After that they stopped answering. Finally at the end of October of 2022 they got the solar panels working. However, they did not provide the Tesla battery that cost me $16,000. They told me in an e-mail around February of 2023 that they were expeirencing shortages and were working on my project as a priority. It is now May 2023 and I have not heard word since. This is ridiculous. I would have gone thorugh a different company if I knew this is how it would turn out. I'm getting ready to hire a lawyer and persue legal action.

Modern Mill Solar installed solar panels on my house in April, and the original contract also called for the installation of an energy storage system. I was informed at the time of the install that the energy storage system was on backorder, but that mine would be available around September. It was not installed then, and I was told it would be November. It was not installed then, and Modern Mill stopped communicating when I reached out to request a refund for the more than $16,000 in energy storage system that was not installed, and I was told my turn is now coming up in May. This wait has become past unacceptable. I've made payments, and interest payments, on a loan that was more than $16,000 larger than it needed to be.

I will skip through all the delays, poor customer service and lies on the original installation. I recently had some electrical work done at my home, my electrician noticed some of the wiring for the panels where not up to code. Upon further investigation, the main feed from my panels to the inverter are drastically undersized. I then revised my original quote to see that I was quoted for having #4 wire run from the panels to the inverter. #*** wire was used instead. Ive made several phone calls to modern mill solar and keep getting the run around. The last time I spoke with them, I was told they are waiting on a report on the power generated. That really doesnt matter with the fact that they installed wire that was not up to code.

I had solar panels installed in my back yard the summer of 19 after that was complete i received a twenty dollar electric bill then there was a problem with the switch and it took them 60 day to come out and fix the service took about twenty minutes i was upset then about them taking so long for such a short repair. I have received my electric bill for the last three months one for 80 the next for 330.80 and the next for 282.52 this is outrageous i have called *** the reported to me that no solar power is going threw the grid or my meter. i have contacted the service people several times threw email phone calls and text with no response. I feel this could be resolved if they would answer or return my calls so i have no choice but to use what ever means necessary

We purchased from Modern Mills Solar, located in an undisclosed city, approximately 4 years ago. Before we purchased, we knew we had to have a roof replaced in a few years. We mentioned this to the salesman, he replied, "that his company would come in, take them off, and reinstall at no cost." With that, we went ahead with the purchase. We trusted this salesman (big mistake) that this would be honored with the contract we signed. It is now time to replace the roof. We called the company which claims to be operational. The office in Royal Oak is closed and the only service is now in other locations. We were not informed that the business moved and they are still advertising the old office. The salesman no longer works for the company. Modern Mills Solar refuses to take off the panels and replace at no cost. We were told, "Unfortunately, it is not written in the contract". We were told that it is a special contract for business and not for residential. They want us to pay $6000.00 or find a different company. We would just like them to honor what was told to us by the salesman. We would not have put up the panels until after the new roof went on. We are so disappointed about this situation. Plus, we feel they are being dishonest by keeping the pretense of the old store as being in place. We were never notified of any changes or moves.

Talk about lack of CARE for people. This company has been *** h*** to work with. I've been thinking I may have to contact the Complaintsboard.com about this.I call and call and call, BOTH OFFICES and nobody answers. When they DO answer, I'm left on hold for a good *** minutes until I hang up. When they DO answer, I'm told they'll call me back. I wait a reasonable amount of time... days... and don't get a call back.I've got a system that does not currently function.The saleswoman I worked with, gave me misleading and totally false information. I was told that I would have enough power to cover the gas *** as well. Complete lie. And I guess she's fired or quit, according to the company. I'm a single mother who's been manipulated and taken advantage of by Modern Mill Solar.I signed contracts in July and was told everything would be done by as late as October. It's mid December. The inspector did not approve the system because the power was too high. Too many panels, now 6 need removal and I'm owed about what... 10k? Wouldn't surprise me if I get way less money than I know I'm owed. Or nothing. And don't forget the roofer that now has to come repair the damage.I was TOLD I'd get a reimbursement check for the 1st 18 months of payments when everything is approved and functional. My first payment begins January 18th, a month away and nothing is currently working. But ya'll still want me to pay, even without my reimbursement check, right? I've been in tears about this. Sick to my stomach.This is NOT OKAY WITH ME. This is irresponsible, negligent and disgusting. Nobody should be treated like this.

About 8 to 9 months ago I had Modern Mills Solar come out to my property and promise me a lot of really nice things. Of which were a new smart thermostat, all of my houses lights being retrofitted to LEDs, my window and door seals checked and repaired if needed, installation of static roof vents, the replacement of my current attic insulation, being completely independent of electrical consumption from ***, and being reimbursed any money I would have paid *** before building up enough solar credits to wain myself off of ***.Literally none of this has happened. The smart thermostat and LED lights I didnt care much about, because I had already installed a smart thermostat and retrofitted all of my lights to LEDs. Someone did show up to check my window and door seals. My girlfriend said they were here for about an hour, and all they did was insulate my water heater. Funnily enough, a month later my water heater started having problems. All of the error codes to my gas valve were on my water heater, so I had to remove the insulation. Then it turns out I needed a new water heater. I still have my original attic insulation and I still have the same static vents for my attic.6 to 7 months go by and I notice that Im not only paying the loan for the solar panels, but I am also paying money to *** for electricity usage. I call Modern Mill Solar on the phone and ask why this is. They inform me that its because I havent built up enough solar credits to go completely solar powered yet, and they recommended I would wait a few more months. Next month I see I am spending an obscene amount on electricity. I call again asking if they could check my solar panels to ensure they are working optimally. Im told to call *** about that problem.I call *** and I am told by one of their employees that I have a 3 kW system installed and by looking at my current electrical usage and solar panel production, that Ill never be fully independent of ***.