Modnique’s earns a 1.8-star rating from 19 reviews, showing that the majority of customers are dissatisfied with purchases.
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have not received item. will not respond to emails
I ordered my item 2 months ago from Monique.com or also known as bidz.com. I have not received it and have sent multiple emails with no response. I would like to my item or a full refund. A friend of mine has used this website in the past and has had no issues. I can not find any other way of contacting the company besides through the customer service email, but I can not get a response. I would happy to get my money back and never trust this website again
return practice
If I could give a negative star, I would. Please everyone, stay away from this web site to order anything. Everything would be fine until you need to return. I spent several hundreds of dollars on 8 different orders. Finally two items didn't fit. I followed their return policy, contacted them many times, no response at all until I called my credit card company to dispute the charges, then miraculously they saw the emails I sent and gave me a return order. I shipped everything back. Then NO refund days after they received my return. Don't trust this online seller. and you have to wait months to receive your items after your order date anyway. It's beyond ridiculous. Never, I mean, Never order from modnique.com, unless you want to throw your money.
NOT receiving my mail order
I have always received emails advertising their products. I finally decided to purchased a pair of sandals from Italy. Upon completion of the order, it states delivery date will be on
July 22, about 6 weeks away and that a email with a track number will be sent.
Well, today is Aug. 9th, NOTHING has been received! I try going on the web site to find out that it is being updated. Upon further investigation, now finding out it is a scam!
Web site was closed early July! Who do I go for my money$$$$$ ? Anyone else has this
Problem? What did you do? So discouraging buying something, waiting for it then to find out it is a shady business, no merchandise and money GONE!
Is Modnique Legit?
Modnique earns a trustworthiness rating of 74%
Reliable, but always remember to protect your data.
Modnique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Modnique.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Modnique has been found to only resolve 21% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- Modnique's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
- No reviews for modnique.com on popular sites. Be cautious and do additional research. Look for information about the Modnique and be careful with personal information or transactions.
- Modnique.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The modnique.com may offer a niche product or service that is only of interest to a smaller audience.
- Modnique protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Ripped off stole my money
I placed 2 orders in June I spent $650 nothing got sent they took my money full well knowing they were bankrupt how dare they rip of people like this I brought all my baby clothes wraps blanket etc with this money and I don't have more money to go and spurge on more things... So hurt disappointed and want answers from this company modnique are cowards and should burn in hell for what they have done.. Simple... A lot of people hate you modnique how do you live with yourself.
Modnique are complete ### artists and will go to hell for what they have done :-))
Also they said they posted one parcel but tracking number does not exist I have done everything to track this number but they just tell very one lies.
if you paid with PayPal you
get money back i did in 9 days items were brought on 30/7/14. Modnique went bust in early July.
stolen money
Modnique has stolen my money! I ordered 3 super hero capes and 4 super hero mask/cuff sets on 6/24/2014. I received an email notification from Modnique on July, 14th stating that my package had shipped, a tracking number was also provided. On Friday (July, 18th), I received the "package" from Modnique containing only 1 super hero mask/cuff set! However, my credit card has been charged for the full amount ($111.93)! Now it seems that the Modnique website is down and the Modnique company phone messaging system is full. I emailed Modnique, and gave them 24 hours to resolve before online complaints were made. It is now well past the 24 hour mark and I haven't received any notification from Modnique! This "company" is smelling like a bit of a scam at this point.
The complaint has been investigated and resolved to the customer’s satisfaction.
Be ready for delays in receiving your order. Don't even rely on their estimate cause it can be misleading too. I was just asked to wait 2 more weeks after their own estimate of delivery. If you are prepared to wait 2 months after you place an order (that is literally what I was asked to), then it's ok.
They have really good things. I love there heels, but I bought a present for my mother and I had to wait almost an entire month for it to come in. I understand that delivery takes sometime but I don't think it takes THAT long. I don't think I would be buying from there again.
They say you can return items for refund OR credit on their general policies but then when you buy an item, you have to find out for each item if its a "credit only" item.
I purchased from Modnique and was supposed to receive the purchase by end of July?! Never got my purchase!
I bought a negleche and I hand washed it and it fell literaly to pieces. Have ordered a lot from them the past few years and was overcharged or they played hide and seek with my money returns.wore once and trashed it cayse they said I couldn, t return it.
Terrible experience
I would strongly recommend that do not purchase anything if you are a international buyer! It does not worth to buy anything in that website, you will pay a lot more than what you expected on saving ! Also, you need to pay duty or vat which based on the principle of different countries' customers. Another thing you have to pay by yourself is return postal. The most worst thing for me was that I paid £38 VAT and £13.00 return postal extra for the products which valued $269, but I did not get my refund and extra pay which around $210 as they did not take any responsibility for paying you Duty, return postal and return postal if it was lost. It was the most worst online shopping experience I ve never had. Trust me, do not believe you can save a lot in that website. Poor quality and terrible customer service !
That's absolutely lier ! As I sent mails three times and have never got response
I would strongly recommend that do not purchase anything if you are a international buyer! It does not worth to buy anything in that website, you will pay a lot more than what you expected on saving ! Also, you need to pay duty or vat which based on the principle of different countries' customers. Another thing you have to pay by yourself is return postal. The most worst thing for me was that I paid £38 VAT and £13.00 return postal extra for the products which valued $269, but I did not get my refund and extra pay which around $210 as they did not take any responsibility for paying you Duty, return postal and return postal if it was lost. I had all payment copy for a copy of proof, but they do not want to pay refund to me because they did not receive the item, but how should I take all the responsibilities if you lost my postal ! It was the most worst online shopping experience I ve never had. Trust me, do not believe you can save a lot in that website. Poor quality and terrible customer service !
The complaint has been investigated and resolved to the customer’s satisfaction.
having that, it refers not only to Modnique but to all other online shops because anywhere you buy and ship internationally you have to pay VAT and nobody will reimburse you that. It is ok to buy if you ship in countries where this VAT does not apply. I would like to mention that VAT applies only to countries in European Union.
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to service@modnique.com or contact our friendly member care team at [protected] M-F 8am-5pm.
Better go to a store for better deal
To those lot complains about Modnique.com why we have to wait for a month to get the items. Mostly not the suppliers fault. Modnique is like a paypal, they hold the money first for at least 2 weeks. Then thats the time suppliers mail the package, since they dont have yet the payment. So modnique earning both by suppliers and buyers money :( too bad. Better go to a store for better deal. Time wasted here guys!
refund of money
I have been trying to get my money back from this company. The refund policy clearly states that you will receive your refund in 3 to 5 business days. I have contacted this company on numerous occasions trying to get my refund. They have already had my money for two months from the initial order WHICH YOUR CREDIT CARD IS CHARGED RIGHT AWAY BEFORE THE ITEMS ARE EVEN SENT until I received the merchandise (it was not sent out as promised when ordered, the order was kept in the processing stage for two weeks before finally sent) which I promptly returned to the company via UPS. Now the company tells me that I have to wait ten days for the refund because of the holidays. What a BUNCH OF CRAP! I will never deal with this company again and I am surprised they are still in business.
Their customer service lacks empathy and a sense of urgency
I ordered two jewelry, one necklace and another ring at the same time. One item took 19 BUSINESS days to be shipped. The second took 25 BUSINESS days. So I pretty much waited a month and a half to get these items from the date of order up until it was actually delivered. I contacted customer service but had not come to a resolution about the delayed orders, except for the standard explanation about their processing methods, which should be corrected as it clearly misinforms the consumers. Their customer service lacks empathy and a sense of urgency.
not authentic
On 10/26 order a few items from Modnique - bearpaw boots, converse sneakers, some cosmetics. Arrived today - almost A FULL MONTH LATER - couldn't wait to see the boots - ordered a size 7 EVA for my niece's birthday (was Friday, so present is late as well) and when I opened the box it was as if I picked the boots up at a Payless or Fabco - even Christmas Tree Shoppe had better knock offs than this boot - the suede was hard - no 'bend' in it at all, stiff, not soft; the inside was like a cheap wool sock, definitely not sheepskin - I have uggs and other bearpaws - these are no where near the quality. I would be embarrassed to even give these to Hurricane Victims here - would be insulting. - the tags are right though but the give away was the soles - plain ridged stiff smelly rubber soles. These are going back immediately - now I have to check the converse sneakers to make sure these are not also FAKE OHS! I'm livid.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please don't be stupid buying anything from here
Bought a Louis Vuitton LU Monogram Babylone Tote, 7/10 Condition at $629, according this site; 7 rated means: Very good. There may be some light scratches and/or marks.
Package received timely with okay outlooking, did not pay attention until I try to use it and open the zipper bag inside the bag to put my cellar phone, OH My god, it was all oil stains stick together, my hands was stick with all oil glued and wherever I touched, the stain leave at bags immediately...I swear, I will never buying anything from this site, I knew I am buying a used but not a dirty one, how can you tap a plastic tag on the stain and ship it out without doing anything? Please don't be stupid buying anything from here, you may got the good deal once but who knows when you will become a victim?
100% counterfeit
I have just paid $200 for designer Prada sunglasses they arrived without a certificate of authenticity and to add insult to injury they are plastic!
After trying to live chat Modnique for an explanation the consultant left the chat and it has since become unavailable to me.
I posted on their Facebook wall advising of the counterfeit goods and was promptly blocked from their page... all in all it is obvious by the way that the company is responding that this is a norm for the online organization. 100% counterfeit.
Incapable of fulfilling orders after receiving payment
In April 2012, I placed my first on-line purchase with Modnque.com The order consisted of two items: (1) one pair of Antik Denim Jeans; and, (2) one bottle of Amir Moisture Lotion. As with all Modnique orders, payment is made immediately whereas with other on-line companies, they debit the account when the order ships. Two days after placing my order I was notified that due to an issue with the vendor, that Modnique could not fulfill my order for the Antik Denim Jeans. For my inconvenience, my account was issued a $10 credit. If anything, I wanted the jeans. Given that this was my first Modnique order, I saw this as a bad sign and was skeptical of placing future orders. However, as my purchasing history indicates, between April through the present (three months), I would go on to place five orders. In some cases the orders consisted of multiple items. My last order was placed on July 4 and was for one pair of... Antik Denim Jeans. Per the order details, the jeans were expected to ship between July 10 through July 19. If anything I expected to receive notification that my order had shipped. Therefore, it was a huge disappointment when I arrived home yesterday evening after a long day's work to learn that due to issues with the same vendor, Antik Jeans, Modnique could not fulfill my order. Why wait 10 days to notify me. At the least, Modnique should have already processed my refund. But, noooo, they want me to wait for that as well. Unless you have a lot of patience and don't mind being told that your order cannot be fulfilled, do not do conduct business with Modnique.
Note. Throughout the past five years, I placed on-line orders with Gilt, HauteLook, Ideeli, Revolve.com, Tobi, Anthropologie and Shopbop.com On average I place one order per week. Throughout this time, I have never had this experience with any other on-line retailer. If you look at the facts, both unfilled orders were with Modnique.com, the vendor is the same, Antik Denim Jeans, and the circumstances occurred within three months of one another.
This will be my last Modnique, .com order. I urge you to refrain conducting business with this company that is incapable of fulfilling orders not less processing refunds in a timely manner.
The complaint has been investigated and resolved to the customer’s satisfaction.
Their returns policy is full of loop-holes and their jewelery is DODGY
DO NOT BUY JEWELLERY FROM THIS SITE! I paid $4000 for a diamond ring which Modnique claimed retailed fro $29 000. I took it to have it appraised and was told the diamond was pretty much worthless because it originally had many imperfections and blemishes which but had been "enhanced" by drilling out said imperfections and the holes were filled with clear silicone. I am an international customer and was lead to believe that, as my order was shipped via Fedex, I had 60 days to return my goods. I requested a return authorisation number in plenty of time to return the ring but was asked to wait 48-72 hours for a response three times. I was eventually offered store credit instead of a refund because apparently I was only entitled to the 30 day money back guarantee due to the fact that my goods were shipped via regular Fedex, not Fedex International Mail Service (as if I would know the difference, being from a different country and all!) I got sick of getting the run around so I ended up phoning them at 10pm my time and was told the supervisor would call me when she got in an hour and a half later. I stayed up until 1.30am and received no phone call so I called them again at 7am my time and finally got to talk to the manager who kept putting me on hold (obviously to check her "script" of responses to my concerns!) After 30 minutes of excuses, I was asked to call back the next day so she could give me a definite answer as to whether I could get my money back or store credit (she must have run out of script and needed to consult with her script-writers!). I called back the next day only to be told I would not be able to get store credit OR my money back! She had done a complete 180 and acted like our previous conversation had never taken place. BUYER BEWARE! Their returns policy is full of loop-holes and their jewelery is DODGY!
Dear Jennifer,
We are very sorry to hear that you had a bad experience with us. After reviewing your account and looking at the description of the item, we see that we did state that this item had been enhanced. We are very careful in making sure our descriptions are thorough and accurate, especially regarding the higher priced items. Based on the conversation that we see that you had with the Customer Service Manager, the details that your jeweler provided you with was exactly what was described during the live sales event, specifically: 1) clarity: SI2 enhanced for the center stone and SI3 enhanced for the remaining stones 2.) shape: radiant for the center stone and round for the remaining stones 3.)color: J for the center stone and H-I for the remaining stones.
We also see that you did not get a full appraisal, but rather your jeweler used his expert eye to look at the diamond very closely. In order to do an appraisal, the stone would have needed to be removed and therefore we would not be able to accept a return if the item was tampered with. You clearly stated that the stone had not removed or tampered with, therefore a certified appraisal was not done. If you ever have any questions or concerns regarding a purchase, we are available 24/7 via email and live chat, or Sunday thru Saturday 7am to 5pm Pacific Standard Time.
In regards to our return policy, if you are not fully satisfied with your order, you have 30 days to return the item(s) from the day it was shipped to you. The ship date can be found on the shipping box label, in your shipment confirmation email, or in your account. International customers (outside of the U.S., Australia and Canada) with orders shipped via FedEx International Mail Service (FIMS) may return items up to 60 days from the shipment date due to possible Customs delivery delays. FedEx International Mail Service is the shipping carrier that we use for all other countries, it typically takes 3-5 weeks for an order to be delivered to the customer, so we give them an extra 30 days to return an item. Based on your tracking number, your package arrived to you within 10 days of the ship date, leaving several weeks to create a Return Authorization Number (RMA) in order to return the item to us if you were unhappy with it.
In an effort to resolve the issue, although the item was correctly described and you were well outside of the 30 day return window, as a one-time courtesy we explained that we would make an exception for you and accept the return in the form of store credit, only. Unfortunately, you refused the exception offered to you. The Customer Service Manager attempted to see what else she could do regarding the return, which is why she asked for permission to get back to you the following day. However as previously mentioned, the item was correctly described and you were well outside the 30 day return policy, as a result, we were unable to accept the return for a full refund to your original payment method. If you have changed your mind and are willing to accept the refund to store credit, please let us know and we will create an RMA for you, as well as make arrangements to have the item picked up from you.
Again, If you ever have any questions or concerns regarding a purchase, we are available 24/7 via email and live chat, and Sunday thru Saturday 7am to 5pm Pacific Standard Time.
Sent me fake items
I recently purchased a watch (Lancaster) and a sunglasses (Fendi fs5097) from this site. The items are not original. I have received the fake.
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to service@modnique.com or contact our friendly member care team at [protected] M-F 8am-5pm.
I got fake too! The coat I've received from MODNIQUE was a crumpled, cheap made brand fake and looked like a rag.
Unfortunately I can't return it back because of logistic reason, but I'll never use this site again and will never recommend it to my friends.
I got fake items too. They refunded me my money, but I had 'Disney' posters framed and lost over 500 bucks dont buy from them!
Dear Omenute,
We can assure you that all products sold on Modnique.com are 100% authentic, and we stand behind that guarantee. Could you provide us with your sales order number or your email address? If you wish to return your merchandise we offer easy returns. All members have 30 days to return merchandise from the day it was shipped. For your convenience, we have provided you with the return instruction below:
If you would like to return you item(s), please follow these instructions:
1. Log in to Modnique.com with your email and password.
2. Click on My Account and then, go to Returns
3. Select the item(s) you wish to return
4. Select the reason for the return and preferred refund type (store credit or back to payment method).
5. If you wish to specify the reason for your return in greater detail, you may enter them in the Notes field provided below the items image.
6. Click Proceed to Review
7. Verify that all the information is correct and then, click Create RMA (your Return Authorization Number)
When mailing your return, please include the following information to expedite your refund:
A copy of the invoice (available for printing in My Account if you lost the original copy).
A reason for your return.
Write the RMA # both INSIDE and OUTSIDE of the return package.
Please mail the return items to:
Modnique.com
Attn: Returns Dep.
RMA#
12901 Coral Tree Place
Los Angeles, CA 90066
Returns will be refunded back to your original payment method. If the item is damaged or the wrong item was sent, you will receive a full refund back to your payment method once it goes through an inspection process.
If your item was damaged or the wrong item was sent, we may approve a refund of your return shipping costs ($10 for U.S. returns and $20 for international returns). Please provide a copy of your return shipping receipt for our inspection.
All returns must be done within 30 days from the day your order shipped (the ship date can be found on the shipping label or in shipment confirmation email). Please allow 3-5 business days to complete your refund once it has been received into our database system. We accept items that have not been used.
**We strongly recommend shipping back your packages with a service that offers tracking. At this time we ask you to pay for return postage fees. Please accept our apologies if this caused any inconvenience. We are working to find ways to offer free shipping for returned merchandise. We offer great savings by working with slim markups, therefore paying for return postage is difficult for us at this point.
If you have any questions, you can contact us at [protected] or U.S. toll-free at [protected]. Our phone lines are open Monday through Friday from 7am to 5pm PST. You can also reach us 24 hours a day, 7 days a week by email at service@modnique.com.
This is the absolute worst company ever
This is the ABSOLUTE WORST COMPANY ever! I work in Ecommerce and I know all of the Ins and Outs of this business and Modniqiue is destined to fail miserably! I placed an order almost a month ago for 6 articles of clothing. Finally received my package and low and behold only 1 piece came with a huge RIP! I signed into my account to see when the rest of my order would be coming and of course there is ZERO information on a future shipment date, all I get is that it hasn't ship...what kind of a ### do they take me for? OBVIOUSLY I KNOW MY ITEMS HAVEN'T SHIPPED BECAUSE THEY NEVER CAME!
I contacted CS who promptly responded that they were hoping my items would come in and that would expedite my shipment (no offer of any credit of any sort...clearly ZERO knowledge about customer retention). So I tried to still give them the benefit of the doubt and asked what type of shipping method would be given to me and they stated 4 business days...HOW IN THE WORLD IS THAT EXPEDITED? UPS Ground GUARANTEES shipping within 3-5 business days within the CONUS!
Clearly disappointed I asked to just cancel my order since they already went ahead and CHARGED THE FULL AMOUNT WITH NO PRODUCT ON HAND and to top it all off I receive an email stating that I WOULD BE RESPONSIBLE FOR SHIPPING FOR A RIPPED SHIRT!?!?!?!?!? The shirt was $20 and I'm supposed to pay money OUT OF MY POCKET to return a ripped shirt?
EVERYONE STAY AWAY THIS SITE IS A SCAM!
WORST CUSTOMER SERVICE EVER!
Bad experience with modnique return policy. It is misleading and unlawful. There are two policies for the one item. Buyer beware you must read the fine print return policy before purchase it may state shop credit only, However, the purchase order will give you an option for a full refund! I had a bad experience with the purchase of a high end watch. I have been told my only option is a shop credit, but the purchase order states I may choose a full refund. No satisfaction so far, placed copy of purchase order with return hoping i have the option for a full refund.
I was a customer with Modnique for a quite a long time, ordering at least one-two items a month! i dont have time to go shopping so I usually do it online...there are millions of flash sites like this but i got stuck with modnique coz :1) i was used to it 2)it offered descent prices first and shipping fees were affordable.
since the time ive received my first package from modnique it got WORSE AND WORSE.customer service is DISGUSTING and NOT HELPFUL AT ALL! their rules became RIDICULOUS! NEVER EVER COMING BACK!
I bought two shorts from this website. After receiving them, one short should be made of 60% cotton which was not, no cotton at all. The other one is dirty! I returned them and asked for a return shipping fee since their policy is if the item is damaged then they may refund the return shipping fee. They did refund the money for the shorts. But they didn't return the shipping fee. And their customer service sucked. They never thought something wrong with their products. And they have never replied me about the return shipping fee. It's like I'm lucky to get the full refund of those shorts. Anyway, do not buy anything form them. My friends bought something totally fake.
The first order I placed, it was canceled because their vendors failed to deliver...this practice is 'stock inflation.' Overestimate the inventory you have to make sales, later on, you cancel the ones you know you can't fulfill. They gave a $25 credit to my account but it's kind of disappointing - not that not having anything is that important but it's the principal.
One good thing is that their customer service via live chat is timely and competent. But it's a hassle to stake out a sale, then have it canceled two weeks later - I don't think I would buy anything from here again just because I don't have the patience and time to gamble on whatever it is I'm buying to be in stock.
I have ordered a few with no problem. But the last order of mine was delivered to someone else and I got hers. No problem up to that stage. But Modnique didn't do anything apart from about 15 sorry emails. We ended up sending to each other in our own time going to post office and pay for that. Never heard of in Australia internet shopping.
Terrible customer service!
These are abusive fraudsters! They bought Totsys' assets and basically gave them all (including pre-paid unshipped merchandise) to charity. After 10+ Emails and calls back and forth they basically admitted they were not responsible. What's even worse is that I can't put up a claim with paypal because Totsy took the money out of my account the day of the order and since the orders usually take 4-6 weeks to ship, the time limit for paypal claims has expired.
These guys at Modnique are absolute fraudsters! Stay away from them! I placed two orders worth almost 600 US$ and I never received the goods. The so called "Customer service" went into a deep hiding and can't be contacted at all. I reported teh case to teh Fraud Department of my bank and filed the case. Now I can only hope I will be able to recover the money back.
Modnique have two return policies for the one item. One screen says item refundable for store credit and the purchase order clearly states item can be refunded in full. I am in the process of trying to get my money refunded for purchases I am not happy with. I am legal afvice in relation to the two policy refund. In Australia they would have to honour the full refund. I am sure it is the same in the states.
I recently dealt with MYHABIT the BEST website ever amazing customer service. Highly recommend this site.
Dear Isille,
We are very sorry to hear that you had an unhappy experience with our customer service department. Here at Modnique we strive to ensure that our members receive the best service possible, and we’re dismayed to hear that you received less than stellar service. Could you provide us with an order number or an email address so that we can assist you? We would like to help you resolve any issues that you have been experiencing with us. We can be reached by phone at [protected] or U.S. toll-free at [protected]. Our phone lines are open Monday through Friday from 7am to 5pm PST. You can also reach us 24 hours a day, 7 days a week by email at service@modnique.com.
Sincerely,
Modnique
Buyers be warned, they're not as 'authentic' as they claim to be
I recently got my first order of a Bella pierre cosmetic brush set. I assure you it will be my LAST. I'm pretty mad because the travel set brush is an obvious fake. Firstly, it was found in a crappy clear plastic- didn't think too much about that at first tho. Then, i noticed a strong smell of PVC from the package.I have no idea what material the makeup holder is supposed t be made of but it looked matte and leather-ish in the photo. What I got was some shiny patent/PVC-ish kinda crap. The pattern on the holder wasnt even the same.Upon close inspection, it was obvious the bag/holder was made in a slipshod manner (it's rectangular shape looked more like a trapezium). Didn't i mention it was reeking of PVC/glue whatever varnish-y smell that was. The brushes were so rough and scratchy and had random hairs sticking out. The quality was crappppp. Its original price was $119.95 in the real site but it was selling for $16 in the modnique site. Thinking it was a helluva deal, i went for it. I won't even bother paying for shipping and sending it back coz i live in freakin australia and I have no faith in their services. Buyers be warned, they're not as 'authentic' as they claim to be.
I would strongly recommend that do not purchase anything if you are a international buyer! It does not worth to buy anything in that website, you will pay a lot more than what you expected on saving ! Also, you need to pay duty or vat which based on the principle of different countries' customers. Another thing you have to pay by yourself is return postal. The most worst thing for me was that I paid £38 VAT and £13.00 return postal extra for the products which valued $269, but I did not get my refund and extra pay which around $210 as they did not take any responsibility for paying you Duty, return postal and return postal if it was lost. It was the most worst online shopping experience I ve never had. Trust me, do not believe you can save a lot in that website. Poor quality and terrible customer service !
Dear Srezdone,
We’re very sorry to hear that you were unhappy with the makeup set you received. All of the products sold on Modnique.com are 100% authentic and we stand behind that guarantee. The Bella Pierre sale has been a very popular seller on our site, and this is the first complaint we’ve received about this particular sale. Because the shipping was overseas, the merchandise needs to be completely sealed in order to prevent damage and to ensure that it arrives to you safely. Because you purchased makeup, which is a delicate item, the makeup was tightly packaged in order to prevent any damage to the item and to allow it to pass through customs. The smell is simply a result of being tightly sealed in the packaging until it arrived to you, and should go away once the package has been opened.
Since you are an international customer, we would like to accommodate you, and we are willing to refund you to store credit without returning the item. If you wish to receive store credit without a return, please contact us by phone at [protected] toll free, or at [protected]. You can also reach us by email at service@modnique.com.
Our customers are important to us, and if you are ever unhappy with an order or are experiencing any sort of difficulty, we strongly encourage you to contact us first. That way we can resolve your issue directly and immediately. If you have any further questions, please feel free to contact us at [protected], [protected] or by email at service@modnique.com
Sincerely,
Modnique
A total rip off, scam artists, this site needs to be closed down
I ordered a vero vincent from Italy bracelet and came in the mail today, it is a total fake, has no stamps on it, is not sterling silver, does not come in its pouch, a total rip off, scam artists, this site needs to be closed down... Everything in it comes from China! Dont even think of buying from here.
FAKE! FAKE! FAKE! I JUST recieved the order I place about a month ago on a Vecceli Italy leather embossed hangbag. If foam is the new leather, where have I been? The handbag is COMPLETELY made of foam! EVERYTHING about is is FAKE! I checked the authentic site it it looks WAY diff.
NEVER AGAIN WILL I BUY FROM MODNIQUE.COM NNNEEEEVVVVEEEERRRRRR!
its a scam i bought a pirrelli watch that was supposed to be water proof it stopped working after less that a month. modnique didn't reply in the beginning latter they told me that im on my own because its not their problem their merchandise is faulty.
Dear customer,
We're very sorry to hear that you are unhappy with your purchase. All of our items are guaranteed to be 100% authentic. Since we have many different sales and items from different vendors, we suggest checking the description listed in the item before you purchase it. The description will show exactly what is included with the item when it is shipped. We hope that this helps you in future purchases with us. If you are still unhappy with your purchases, you are welcome to return them with a 100% refund, guaranteed. Again, we are sorry you are unhappy with your item, and hope you will consider shopping with us again in the future.
Best wishes, Modnique.com
Please feel free to contact us at service@modnique.com. We are available 24 hours a day, 7 days a week.
Phone Support:U.S. Toll Free [protected]
U.S. Direct [protected]
International [protected]
Refused to refund my money when my order was not delivered!
Be very careful ordering large amounts from Modnique.com! I fortunately paid with Paypal, when an order that cost me $1, 500 was not delivered, Modnique would not refund my money. I put in a claim to Paypal. Modnique.com continuously black mailed me to close my claim with Paypal before they would refund me! As if! Paypal strongly advised me to keep the claim. Modnique.com did not refund or cooperate at all and the Paypal dispute had to go right through the process to retain my funds. Modnique.com might be all nice and sweet while the going is good - but difficult and uncooperative when things go wrong. In the end, Modnique had their goods and my money ($1, 500) and would not refund me! Thank god Paypal looked after the case - be very careful buyers!
I don't understand why representative from Modnique constantly reply to negative reviews, however they don't respond to their customer's demands about refunding their orders. I have ordered from many online retailers, and similar websites, such as Hautelook and Beyondtherack, and have NEVER had a problem. They always send the correct items in the correct sizes, and never have a problem with returns. I was thinking of ordering from Modnique, however after reading the many negative reviews about fake items, bad service, delayed response, and basically stealing money from their customers, I am convinced they are a SCAM. If a Modnique representative has the guts to reply back to this post, I would like to know DETAILS of why you have FAILED to respond on item to these customers, and why you think their packages have been "lost in transit". Great excuse to keep the merchandise and take the money from your customers. Act up before you get sued and your website closes down.
I made a purchase 5.4.11, paid for it and I am still waiting for my item to arrive!
I have emailed them 3 times and have had no response. I am going to file a dispute through PayPal to get my money back.
I was recommended to this site and have told a heap of people about it. Now I will be advising them NOT TO USE THEM.
Hello, I am writing from Modnique and I would like to know more about your experience. We do apologize for any trouble you may have had with our company and assure you that in some cases, feedback from customers like you have led to many changes of policy. For example, customers were adamantly against our 15% restocking fee. Now we offer easy returns with no restocking fee.
Will you provide us with more information? For example, you order number? You can post this here or you can send it to service@modnique.com ATTN: Customer Service Supervisor.
Unfortunately, when it comes to lost packages we may require time to investigate the issue, which may have delayed your refund. If this is not the case, we would like to investigate further by looking into the account you are referring to. We still hope to offer you some resolution. Thank you, Modnique.
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Overview of Modnique complaint handling
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Modnique Contacts
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Modnique emailscustomerservice@modnique.com100%Confidence score: 100%Support
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Modnique address640 S Hill St., Ste 858, Los Angeles, California, 90014, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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