Modo Casino’s earns a 4.8-star rating from 21 reviews, showing that the majority of gamblers are exceptionally satisfied with gaming experience.
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Replied
Waste of time
I'm not wasting much more time on this site. I have won almost 150.00 I went to redeem as I do weekly with Funzpoint and Pulsz. I did my verification with my I.D. and BTW has my accurate address on it. Then they say I need a power bill? My power is in my mother's name I rent from her. So power is included. Why isn't my ID and selfie enough? and how can I get around this to redeem my winnings? Thank you
Recommendation: Waste of time
I went to reddeem after verifying with my i. d
and selfie. then you tell you want my power bill n bank statement. for 1 my power is not in my name and what does my address have to do with redemption to my paypal? and I don't mind my banking statements but my id I sent to you has my accurate address on it. so please tell me this site isn't a crock of [censored]. funzpoints and pulsz do not do this they pay right out. so tell me how this is real? also no way to contact customer support that says it all. I can always contact funzpoints n pulsz at anytime.
I Believe your site is a crock of [censored].
The complaint has been investigated and resolved to the customer's satisfaction.
We're sorry for the inconvenience, but we require a utility bill for verification purposes to ensure compliance with our policies. However, we understand your situation, and we'll do our best to assist you in finding an alternative solution. Please reach out to our support team at support@modo.us with any further questions or concerns. We appreciate your understanding.
Modo Casino Complaints 20
Replied
Modo.us redemption
My name is Scott bangle, I am messaging today may 6th 2024 in reguardless to a redemption I cashed out on. It was for 430$ and I did all the varifacation steps along with my account info. Everything checked out and was verified. Claim
17a10c28-b321-47fd-b14e-798ac1532da5 Was returned for what reason? I don’t know. There isn’t a reason. I have fallowed all steps. When I went to claim this money I agreed to certain terms and conditions. I then went to claim the money and fallowed all steps… u guys then returned the funds back to the account (not my bank) then changed terms and conditions. This is an issue for me because i put money into this for it to basically be a scam.
Claimed loss: 430$ is redeemable but u guys won’t pay it out to me.
Desired outcome: I’d like to take my winning so I can can continue to use ur services.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We're sorry to hear about the issue with your redemption. Our team is dedicated to resolving these matters promptly. I've ensured that your case receives priority attention from our support team. They will reach out to you soon to assist further. Thank you for your patience.
Replied
Account Blocked Modo.us
My account has recently been deactivated due to a mistaken dispute filed (my ApplePay was glitching and taking out double amounts). I have a redemption of $1900 that you are holding hostage over a dispute of $299. I need access to this account ASAP or my funds returned to me. I have so far haven’t received any response whatsoever to my open ticket.
Claimed loss: $1900
Desired outcome: $1900 I’m owed
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for any inconvenience caused by the deactivation of your account. Our customer support team is currently reviewing your case, and we aim to resolve this issue as soon as possible. Please continue to monitor your email for updates from our team. If you have any further questions or concerns, please feel free to reach out to us at support@modo.us, and we'll be happy to assist you.
Replied
Change/edit profile info
I would like to change/edit my phone number & address on my profile because of my change of address & not having access to phone number associated wit account ... I'm in process of verifying account by submitting my ID & striving to make it easier for verification process on y'all end
Desired outcome: I would like to be able to update my profile information
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We understand the importance of keeping your account information up to date. Please send an email to our customer support team at support@modo.us with the details of the changes you'd like to make to your phone number and address. Our team will assist you in updating your profile information and ensuring a smooth verification process.
Is Modo Casino Legit?
Modo Casino earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Modo Casino resolved 100% of 20 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Modo.us has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Modo.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Modo Casino have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Modo Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Modo.us regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Modo Casino.
However ComplaintsBoard has detected that:
- While Modo Casino offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
Replied
Sweepstakes coins disappeared from my account after cancelling a redemption
I went to cancel a redemption I had placed for 633 SC coins last night, and when it cancelled, none of the SC coins showed back up in my account. I’ve reached out to support a couple of times now and still have not had any reply back. I have had no issues like this in the past and have redeemed winnings just fine before a few times; so this is unusual in my experience with Modo.us but also highly concerning me. Can I please receive a reply and help rectifying my account?
Claimed loss: 633 SC
Desired outcome: Refund my 633 SC that disappeared after cancelling my redemption.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
I received a reply (pictured below) from Josh P of Modo.us stating they’re still reviewing the matter at hand. While it’s not a resolution, I’m at least glad to get a response as was promised today. Hopefully tomorrow brings more clarity to a resolution and refunding of my missing 633 SC.
UPDATE: My misunderstanding in the previous update. All my requests were merged into one ticket which is still open. No reply as of yet but I’ll update when I do get a reply.
As of today, 03/25/2024, Modo.US has marked my request for support as “resolved”. However my request has not been resolved nor have I received any notification of said resolution. Deeply concerning, after having a rather reassuring response on Saturday evening from Josh P. in which he assured me I’d be contacted by the Payments team today in resolving the outstanding sweepstakes coins that disappeared from my account. Pictures attached. I am STILL waiting on this problem to be rectified.
UPDATE (03/23/2024): Josh P. from Modo’s customer service emailed me today stating this would be forwarded to the payments department for resolution. So seeing that the canceled redemption never returned to my playable account balance, I presume, should be pretty clear. He mentioned that I should hear from them on Monday and I appreciated him inviting me to reach back out to him if I don’t. So that’s a little more reassurance that this matter will be handled appropriately on Monday.
Update (03/23/2024)
Still have yet to get any support from Modo.us in resolving my issue. No one has reached out to me still.
Still no reply from Modo.us customer support team. It’s been about 24 hours since their reply telling me someone would contact me “shortly”. Incredibly frustrating
Coming up on 24 hours since Modo.us replied on this thread and I’ve still yet to be reached out to by customer support regarding the 633 SC that have not yet been refunded to my account. Despite being told that “shortly” I’d have someone assisting me yesterday (03/21/2024). Hopefully this is broached with me by them and resolved today.
Surprisingly, still no contact from Modo.us customer support despite their response of having the issue addressed “shortly”. You’d imagine seeing this review, seeing my two or three emails to support, and seeing my feasible issue being valid to fix that I’d have gotten a reply expediently but apparently “shortly” means kicking the can down the road. Will update tomorrow (03/22/2024) if their customer service team finally replies and rectifies or not.
Is there any ETA of when I’ll be contacted by a support member? No one has reached out still.
Thank you. I will resolve this issue within my review when they reach out to me I appreciate the prompt reply.
03/21/2025 and issue has still yet to be addressed or replied to by Modo.us
Been all day today, 03/20/2024, and still not even a response from Modo.us as of yet.
Today, 03/27/2024, Modo.us reinstated my 663 SC coins that had gone missing from my account. I appreciate their diligence in rectifying the outstanding issue, time withstanding. It’s no doubt a legitimate online casino, which I had known prior to this issue arising, but I am also glad to see their customer support does in fact fix issues when they occur. Thank you Modo.us and your support staff.
We apologize for the inconvenience you've experienced. Rest assured, we'll investigate this issue promptly and ensure your account is rectified. Our customer support team will reach out to you shortly to assist with restoring your SC coins. Thank you for your patience and understanding.
Replied
Game issue, winnings never deposited into my account
I bought the bonus on Sweettopia @ $48.00 betting $.80. I was on free spin #16 of 19 when the game froze and I was unable to finish the bonus. I contacted support several times to only receive the generic response of “sorry, please provide more details “ blah, blah, blah. I sent screen shots, video screen recordings and Round ID ticket numbers to help...
Replied
Modo Casino Black Jack
I tried to place a 1.00 wager on blackjack today March 2, 2024 at around 8 pm. The app (on my android phone) took my money but did not deal the hand. Instead it said it was disconnected from network. I logged out and back in several times but the money was not put back on my account. In this case, it was only a 1.00 but but I sure would feel better if I received my money back atleast.
Claimed loss: 1.07
Desired outcome: 1.07 back in my account at the very least
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the inconvenience. If you experienced a disconnection issue during gameplay, please contact our customer support team at support@modo.us with the details. They'll assist you in resolving the issue and ensure you receive the appropriate reimbursement.
Replied
Redemption
I have been playing Modo for a couple of months and have made several purchases with no problem. On February 13, 2024 I won $200.00 and tried to redeem. I sent all of the required documents and was told that my proof of address was incomplete because my apartment number was not on it, which it clearly is. The I was told that the last four digits of my bank...
Read full review of Modo Casino
Replied
Redemption
I am a vip gold member and have spent alot of money with yall. I won 10000 and went to redeem and yall accepted it then sent it back to me because of provider I just what I won fair in square
Claimed loss: 10000
Desired outcome: Pay my redemtion fair n square
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for any confusion regarding your winnings. Please contact our customer support team at support@modo.us with the details of your redemption request. They'll review the situation and ensure that you receive your winnings promptly and fairly. Thank you for your loyalty as a VIP Gold member.
Replied
My account
I made a duplicate account not realizing it wasn't allowed 😕. I only did it because I went broke for a while and wanted to play the daily bonus again. I didn't read the terms and conditions, and I've never had an online gambling account before. I'm truly sorry. You deleted my account. I really like your casino. Please let me have my one account back 🙏
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your understanding and apology regarding the duplicate account. To ensure fair play and compliance with our terms and conditions, we enforce a one-account-per-player policy. We value your interest in our casino, and we'd be happy to assist you in resolving this matter. Please reach out to our support team at modo@support.com, and we'll do our best to assist you in reinstating your account.
Replied
I want my redemption
I'm pissed off because you closed my account after I bought gold coins and sc I only got to spend 2 of my sc when I won 1003 sc. And because you didn't want to pay me my redemption you shut down my account. My email associated with my account is [protected]@gmail.com I've already contacted and spoke to customer support but they quit replying to me. This is [censored] all I want is my redemption.
Claimed loss: $1000
Desired outcome: $500-$1000
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Today, You closed my account after I won over 1000 sc. I want my redemption you screwed me out of. Please and thank you. You can send it to my PayPal at jullianryan05101995@gmail.com
This complaint has been resolved automatically due to user's inactivity.
We apologize for the inconvenience you've faced. Our support team is actively looking into your issue, and they will work to resolve it as quickly as possible. Please continue to communicate with them, and they will assist you with your redemption. Thank you for your patience.
Replied
Account verification
So i understand the verification process to help with issues down the line but when you submit the documents with name and proof of address and still get denied.. it’s VERY frustrating and Very irritating! Especially when your waiting for them to verify it and then one business day.. I’m a single parent who needs to continue providing for my daughter and by you not finding me my money after the verification documents were sent are making that difficult then it needs to be..
Desired outcome: To verify my account so I can get my money ASAP
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We understand your frustration, and we apologize for any inconvenience you've experienced during the verification process. Our team is working diligently to resolve the matter and ensure you receive your funds. We appreciate your patience during this process.
Replied
Returned redemption
I have been playing on this site for about a week and a half and I have spent a lot of money, I finally went to do my first redemption after about a week. The first attempt was declined because the address verification document I uploaded was not acceptable. The second attempt was approved, but was returned by my bank because the account number I put in is wrong. I have emailed repeatedly showed proof, they just ignore the question saying that it shows settled. Doesn’t matter if it shows settled. My bank account info is not correct so I did not receive the money!
Claimed loss: 440
Desired outcome: I want the money, returned to my account and the incorrect bank removed
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
Josh P was very helpful in resolving the issue! He is greatly appreciated!
This complaint has been resolved automatically due to user's inactivity.
We apologize for any difficulties you've encountered with the redemption process. Our support team is investigating your issue, and they will assist you in resolving it. Please continue to communicate with them, and they will work to ensure you receive your funds correctly. Thank you for your patience and understanding.
Replied
Redemption and verification
Jan. 2, 2024
The first day of my issue was on Dec 6, 2023 when I contacted CS to remove documents so I could upload new and make a redemption. After speaking to several CS reps and being assured this would be completed, I just assumed they removed the documents. Until today, I was making a redemption of $992.26 when I noticed the documents were never removed. No progress had been made. I again contacted CS beginning with the email from Dec 6th and asked again to please remove documents so I can redeem the 992$. I have. The only responses I have received are the standard "thank you I would be happy to assist"... but no assistance. Please, don't ask me to contact support as I have been since Dec 6th and today about the 992$ missing. I closed the app, reopend it and my balance was $0.00. I have spent $40 trying to trigger the game to put the money back to no avail. I don't understand what happened or why.
Please help me.
Thank you.
PLJ
Claimed loss: 992.26$
Desired outcome: I would like my money back on the game and documents removed to add others.
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This is a falsw complaint someone used my information and made a story. Sorry for any confusion or problems they may have caused. P. Jackson
This complaint has been resolved automatically due to user's inactivity.
Thank you for clarifying the situation. We appreciate your understanding, and if you have any concerns or need assistance in the future, please don't hesitate to reach out. Your security is important to us, and we're here to help.
Replied
Account
Yes I'm filing a complaint for the fact of my identity was stolen I just recently got it recovered and for that reason I had to make a new modo account and I asked if they could delete my old account for said reason above and was told that I'm not aloud to have a me account because my older one was already verified, I do not even have access to the email that was linked to much less Anything else, my new account was just deactivated 30 minutes ago while I was also in the middle of playing on it, i have totally no access to anything that was related to that email, that is the only reason ia new account and asked for my pulls over to be deactivated
Claimed loss: I lost over 200 dollars on my new account
Desired outcome: To restore my new account with my balance remaining for that fact started above
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the inconvenience you've faced with your accounts. We understand your concerns regarding identity theft. Our support team should already be in contact with you and they'll respond via email soon to address your issue and assist you with resolving this matter. If you have any further concerns or questions, please feel free to contact our support team at support@modo.us.
Replied
Modo casino
I recently signed up with this email adress [protected]@gmail.com and you guys locked my account after I verified it then sent me somthing back stating I have 2 accounts with I don't and I won 1313.00 that u can not get because you guys say I have another account I don't k ow if this is a scam you guys don't wanna pay out the money that is owed to me legally but I do not have 2 account I just made the account yesterday
Claimed loss: 1313.00
Desired outcome: Fix the problem I can re verify everything
Confidential Information Hidden: This section contains confidential information visible to verified Modo Casino representatives only. If you are affiliated with Modo Casino, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for any inconvenience you've experienced with your account verification. It's important to ensure a fair gaming environment, and sometimes discrepancies may arise during the verification process. Please contact our support team at support@modo.us with your account details and a description of the issue. Our team will investigate and work to resolve the matter so you can access your redemption.
Replied
The modo.us
I find it very odd that at first I was actually doing good I even cashed out once, but after that nothing I mean barely even any plays wins or anything I've deposited numerous times. I mean come on.
Read full review of Modo Casino and 2 comments
Replied
Unauthorized credit card charges
My card was used at your establishment and I didn't authorize those transactions ** I want a refund back to my debit card Date it started: 11/1/2023
Replied
Redemption. Of my winnings
My name is Lori oberg and I am trying to redeem my winings and then to verify your ID and then they want a bank statement and then they ask for a utility bill. Well I don't have utility's nor tht garbage I live with extended family . My ID and my bankstatement supply my address. I have mail if that's whts needed for my address it's worked just fine for chumba and any other sites that I've ever played and won on
I won 400.00 dollars on chumba and didn't have any l problems at all with my types of verifications. [protected] is my phone number and [protected]@gmail.com is my email I need some answered please
This complaint has been resolved automatically due to user's inactivity.
We apologize for any inconvenience you've experienced during the verification process. Your feedback is valuable to us, and we understand your situation. Please contact our support team at support@modo.us, and they will assist you promptly. If you have any further concerns or questions, our support team is here to help.
Replied
My redemption
So I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They won’t respond they just keep telling me stuff I know isn’t true because my friend played and cashed out right next to me and got his money within minutes. They’re doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. I’m fed up with this place ignoring me and treating me very poorly as a loyal customer.
Desired outcome: I want what I won fair and square. I am verified I’ve cashed out multiple times
So I’ve had multiple redemptions from this place which all was paid in just a few hours. But now I win $1300 and they are stalling giving me my money. No response from customer service they don’t even try to help. They say it’s because I am in line which I know is a lie because my friend was playing and cashed out right next to me and within minutes he had his money. I’m done with this place they treat me so unfair. I’m a gold VIP member and they don’t even give me my bonuses that they promise to give out.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay in processing your redemption and any inconvenience you've faced. We value your loyalty as valued gold VIP customer, and we're committed to addressing your concerns promptly. Please provide us with your account details and the specifics of your issue at support@modo.us. We'll investigate and ensure your redemption is processed as quickly as possible. Your satisfaction is important to us.
This is common practice with them. I know an attorney that can help
Have always had great CS and have won more than I deserve. Best online casino I have found. Someone used my information to file a false complaint THAT IS NOT TRUE! mODO.us is exceptional service and quality. PL Jackson
My acount has been placed under review for 3 days and I haven't gotten no response from the team! I just want the rest of my sweeps coins that I won!
It sure is a strange coincidence that every single time I hit a bonus feature I get an error that says I have to restart the game, including once when I was one coin away from the jackpot.
Yes I have never received my 20 dollars real money on my account as promised. 1 week ago. I was told if I do not receive to let the CEO of casino informed . And I will have it.
The casino would not let me cash out my winnings lead me in circles all day for three days actually finally locked me out of my account and for no apparent reason, I said I had to put a duplicate accounts, but I only have one name account like down there so they didn’t have to pay the $5000 that I had one
So I signed up for Modo casino, They offered me a promo for 99 cents. I bought the promo, they charged my account and took my money. And I haven't received the 5 sweepstakes for 99
Replied
Redemption of money
I deposited money at modo casino and won 125$ I can't claim without a utility in my name. I lease a apartment and utilities are paid for I don't have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money
Desired outcome: To put the money$125.00) on the account provided
This complaint has been resolved automatically due to user's inactivity.
We understand your frustration. Please reach out to our customer support team at support@modo.us. They'll assist you in finding a suitable solution for verifying your identity and claiming your winnings.
About Modo Casino
Overview of Modo Casino complaint handling
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Modo Casino emailssupport@modo.us100%Confidence score: 100%
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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I have invested mo ey to play and won. Cash out limit is 100. I have achieved than and some. Site is asking for verification. I'd, photo, bank statement and utility bill. Website does not alow utility files to upload. I feel like this is a intensional.glitch. I have tried to upload in all.forms accepted, pdf, jpg and so forth.
Hi Lily,
For the issue with verification and file uploads, we apologize for the inconvenience. Please contact our customer support team at support@modo.us for assistance with uploading your utility bill. They'll be able to help you resolve this issue promptly.
When I try to redeem my [censored]en winning went to redeem. Got verified. Then right after that said my account is being reviewed by support! What the [censored]! WHAT A JOKE YOU GUYS RUN! THEN CANT EVEN FIND A DAMN NUMBER TO TALK TO A PERSON RO TAKE CARE OF THIS ASAP
Hi Lisa,
We understand your frustration and apologize for any inconvenience caused. Rest assured, our support team is reviewing your account to ensure everything is in order. If you have any further concerns or need immediate assistance, please reach out to our support team at support@modo.us.
My name is urica Matthews my Cash app account name is $UricaMatthews like I was saying I had some rewards from you that I cash out on fine 100$ the rest that says settled on the game app did not get put in My account cash app account please I don't know what to do I asked my bank cash app and they are trying to figure it out.
Lisa,
We apologize for the inconvenience you've experienced. Please double-check your Cash App account to ensure all settlements have been processed correctly. If you still encounter issues, don't hesitate to reach out to our support team at support@modo.us for further assistance.
My credit card was used at modo establishment and those was unauthorized charges .. I would like a refund I have been working on this every since I was able to get back into my mobile app..and a apology
Hi Derrayl,
We're sorry to hear about the unauthorized charges on your credit card. This is certainly concerning, and we take such matters seriously. Please contact our support team at support@modo.us immediately so they can investigate and assist you with getting a refund.
I was ordering the $17.99 package but I must of hit the wrong button. I was charged $95 can you please help me with this matter. On your end it's the last purchase I made. It was about 12:20 am
Hi Lisa,
We apologize for the accidental purchase. Please reach out to our support team at support@modo.us with details of the transaction, including the time and amount. They'll do their best to assist you in resolving this matter as soon as possible.