Monex.com’s earns a 4.5-star rating from 2 reviews, showing that the majority of investors are exceptionally satisfied with precious metals trading experience.
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A Trusted Partner in Precious Metals Investing
As someone who values transparency and reliability in investments, I can confidently say that Monex Deposit Company has been a trusted partner in the precious metals market for over 50 years. Their commitment to customer service and satisfaction shines through in every interaction. While no company is perfect, the majority of customers have had positive experiences with Monex, appreciating the professionalism and knowledge of their representatives. It's clear that Monex values long-term relationships with their clients, as evidenced by the high percentage of repeat business and referrals. If you're considering investing in precious metals, Monex could be the reliable partner you've been looking for.
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Pros
- Trusted Precious Metals Leader
- Competitive Pricing & Transparency
- Personalized Investment Services
- High Liquidity for Buy/Sell
- Extensive Market Resources
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Cons
- Limited Product Range: Primarily offers precious metals.
- No Online Trading: Transactions require phone calls.
- High Minimum Investment: May deter small investors.
- No International Shipping: Services restricted to the U.S.
Monex.com Complaints 1
My name is *************************** and I am the business owner of ************************, a small business
My name is *** and I am the business owner of ***, a small business located near ***, . We have been a customer of a *** called Monex/*** since 2019. Their website is https://www.monexusa.com/. On 1/6/22, Monex/Tempus wired $34,956.10 out of our business checking account. This was followed by another transfer on 1/11/22 for $43,378.92. These were fraudulent transfers as they were not authorized by me. The events started on 1/5/22, when a fraudster hacked my *** Outlook account and sent an email to our contact at Monex. The fraudster requested for Monex to change our vendor beneficiarys bank information and to wire *** GBP to this new beneficiary account. On 1/10/22, the fraudster sent another email to Monex requesting another wire transfer to another vendor in the amount of *** EUR. Monex then replied to the fraudster and stated that Monex needed to confirm beneficiary account changes over the phone. The Monex rep then asked the fraudster if he was available to speak. The fraudster replied that he would call the Monex rep back during his work breaktime. Monex then sent another email to the fraudster shortly after stating that Monex was trying to call him to verify the beneficiary change but that no one was answering the phone. The Monex rep then asked the fraudster to call him back. This was a big oversight on the part of the Monex rep. *** should have never requested the fraudster to call him. Monex should have called me on my office or cell phone to make sure I was the one who requested the transfer. Instead, the Monex rep allowed the fraudster to call him back. The Monex rep then assumed it was me and completed the transactions.Monex offered to return only $10,000 of the total $34,956.10 owed. I think this is completely unfair. They were responsible for the loss of the funds and therefore it's only right that they return the funds. I would appreciate any help you could offer. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Monex.com Legit?
Monex.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Monex.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Monex.com resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Monex.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Monex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Monex.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Monex.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Monex.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Monex.com.
However ComplaintsBoard has detected that:
- Monex.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Monex.com
Here is a comprehensive guide on how to file a complaint or review about Monex.com on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Monex.com in the 'Complaint Title' section.
4. Detailing the experience:
- Mention key areas of concern in your complaint.
- Provide details about any transactions you had with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint or review about Monex.com on ComplaintsBoard.com.
Overview of Monex.com complaint handling
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Monex.com Contacts
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Monex.com phone numbers+1 (800) 444-8317+1 (800) 444-8317Click up if you have successfully reached Monex.com by calling +1 (800) 444-8317 phone number 0 0 users reported that they have successfully reached Monex.com by calling +1 (800) 444-8317 phone number Click down if you have unsuccessfully reached Monex.com by calling +1 (800) 444-8317 phone number 0 0 users reported that they have UNsuccessfully reached Monex.com by calling +1 (800) 444-8317 phone number
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Monex.com emailsinfo@monex.com97%Confidence score: 97%Supportsupport@monex.com95%Confidence score: 95%Support
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Monex.com address4910 Birch Street, Newport Beach, California, 92660, United States
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Monex.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 25, 2024
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