Morongo Casino Resort & Spa
Reviews and Complaints

It's frustrating when you come on down to a "fun place" with your family wife and kids and get kicked out by security for a misunderstanding with the staff from the bar. They sold my uncle a beer at the bar, but then we're quick to point at him for not having an ID and drinking by the pool. Nobody told us anything about not taking the bucket of beers to the pool, or neither we saw a sign saying otherwise. Until security went up to us, they made us leave the building like criminals walking us out all the way to the parking lot. Ridiculous, our daughter crying because she didn't want to leave. We drove close to 2 hrs just to get kicked out in a minute. I complaint before and some manager called to say we were going to get something in the mail but that never came. I'm taking this complaint somewhere else if you guys don't solve anything. Thank you

I am so disappointed with Morongo Casino, I'm here at the casino alot and uses my card, I was told by a worker that I will not be getting any free play on my birthday thats coming up in October but all the other casino celebrate birthdays and free plays regardless, I been let down by Morongo Casino, very very dissappointed, I don't think Morongo was like this

My family and I went to go to this casino for the first time to celebrate my 21st birthday, and generally we were having a good time, eating at the buffet and playing the slots. While we were playing at some machines, my parents and older relatives started to chat with a friendly guard about our experience so far at the casino. My cousin, who is twenty, was on her phone sitting at a nearby machine. Her ID was checked and confirmed by the guard chatting with my relatives. In short, the older adults were having their own conversation, and my cousin was just sitting nearby.
Then, another guard approaches my cousin to reprimand her for resting her feet on the machine and being on her phone while the older adults and the friendly guard were conversing. My cousin quickly apologized for resting her feet on the machine, yet the guard emphatically insisted that her being on her phone while our elders were talking was "disrespectful". Despite more apologies, and the friendly guard's repeated assurance that she was not part of the conversation and that she was of age to be on the floor, he continued to aggressively insist that she was disrespectful, according to his "observations." Naturally, my parents and older relatives were very insulted and our first experience at Morongo ended on a very sour note.
Perhaps the guard first approached my cousin with good intentions, but I believe he had no right to accuse my cousin, or any of my family members, of being "disrespectful", especially over a matter as insignificant as a young woman not joining a conversation that she wasn't a part of in the first place. I find it very "disrespectful" to reproach a person over a biased generalized "observation." The reason I am posting this matter is to bring awareness this situation, and to hopefully prevent other similar incidents.

(This incident occurred at the perimeter of the floor at around 8:30 at night on August 24, at the machines past the food court, next to the chinese guard dog statue and the security guard station closest to the food court.)

I lost already $400.00 Plus Dollars during my stay at the Casino, and move to other slot machine. After our dinner, I moved to another slot machine w/double, double machine. At around past 8:15 PM when I played this slot machine I hit the double, double, double at the bottom which suppose to give 2, 500 quarters equivalent to $625.00 which I supposed I won. I called the supervisor and she sAID the machine is out order and called the mechanic. The inspect the machine but no reply except the machine is ok and no reply. They just ignored it, that means casino is cheating the player. I tooka picture from my cell phone. I left #go Casino unhappy that this casino is a cheater. The following morning I sent an email to the management but no reply. I spoke to the manager Ms. Kimberly Gladley, she is going to return her call but no response. I sent another email still no response. What I can do/ I have to publish to the Asian News that Casino #go cheated casino player without paying it.?