Motorola
Reviews and Complaints

I ordered a motorola razr v3 xx new in the box with the extended warrantee plan and all the accessories. I got everthing I ordered, but the phone is for another country and does not have any signal at all. It took over 10 days to recieve the package and then when it didnt work I tried calling only to get put on hold and could never reach them again. I have faxed them messages and tried to call many times. Finally so frustrated with these folks that i reported them to the governments online scams website and also reported them to the better business bureau of new york. Terrible experience and I will never buy anything without checking the reviews. From what I understand they operate several other companies under a different name, so buyers be aware. These people should be stopped.

We are glad to inform you that from the online email ballot promotions held by D.S.T.V Company, your email have been approved to claim the sum of 950, 000.00GBP (Nine Hundred And Fifty Thousand Great Britain Pounds), you are required to provide us with your information below for verification. Your Full Name:___Address____Tel:_____Occupation____Country:____Sex:____Age____Please reply this email with your information for claim ([protected]@yahoo.com.hk).

Regards Mr.Mark Alex
United Kingdom

I purchased a brand new Motorola Cliq as an upgrade to my account after becoming a premier customer with T-Mobile after 3 years of loyal service. I was told i would receive a 150.00 plus discount for the purchase of the phone through T-Mobile. I went to T-mobile, was charged $150 and an additional 140 on top of being bound into a new 2 year contract. I have also been paying for insurance through T-Mobile for protection for my phone for 3 years.

After only 2 weeks, the glass on the phone broke. When I contacted T-Mobile attempting to get my phone repaired, T-Mobile rushed me to their insurance department who was quick to inform me that it would be $130 to get my phone repaired, Motorola only wanted $70 when it should have been repaired for free due to the manufacturers defect.

Motorola told me to originally send the phone to them after a one hour wait on hold and being bounced from dept to dept, I was told the phone would be a warranty repair since it is only 2 weeks old, and they told me I would have my phone back in 6-7 days repaired. I sent the phone to them, and I got in back in 6 days, the same way I sent it out. Oh, they also sent me a coupon offering a 15% discount to buy a new phone directly from them, and a note saying that the phone can not be repaired under warranty? After they said they would and I incurred the expense of overnight shipping to send it to them. So I got back on the phone with Motorola, after 2 hours of being bounced around, hung up on, and getting dribble from sales techs, I received another RMA # and the pleasure of paying a 2nd cost for overnight shipping, plus an additional $70 to get the phone repaired.

We should no longer be supporting a corporation that is responsible for providing infrastructure to West Bank settlements and facilitating Israeli military attacks on Palestinians. Last week, Credo Mobile, a telephone service provider that claims to be guided by progressive values, stopped offering Motorola phones to their customers after complaints from our supporters. This is a major victory in our campaign to boycott Motorola for profiting from Israeli occupation and apartheid against Palestinians! Please take a moment to thank Credo for this decision.

I have a motophone (Model F3 ).after one & 1/2 year in my set ringtone are not ringing.then i am go to your Service center(Ridington India Ltd, 18 MMM Marg, Lucknow-226001, Tel: 2206715(Alwyes ringing not recived, 2205892(all day engage tone), and give my set to mem she pass that set to service engg. Mr. Rakesh and they are saying this set are not repaired because parts are not recived from company. then i am say why when this model in continued in market what that is poosible parts are not avilable then he will be says again ok you are deposit your set with Rs.115 then i am try to make that set if problem in board is not reaper and on Work Order No. LK/MO/0906330 write it service charge are not return why sir if first he say the set are not repaierble then he deposit my set with Rs.115 why i want to you only either my set are repair or my service charge are return my email add [protected]@rediffmail.com and my mob No.[protected] Name Ramendra Singh shekhawat
Please send me your company websight add where i says my complaints

I lost my mobail imei number is [protected]

First let me say that I love the headset. Great sound quality and long battery life. But the packaging is HORRIBLE. The packing for this tiny headset is enormous, heavy and a perfect example of style and marketing over any thought to the consumers needs and the environment. After negotiating the akward screw top opening, I was shocked to see the tiny headset and its very small charger lodged inside a metalic and plastic box that could easily hold 5 or six items, instead of one. This is not your usual clam-shell pckcaging - it is a futuritic design with metalic sides and plastic front and back. The headset is susspended in the middle on yet more plastic. A picture would have sufficed. The problem is that it is a complete waste of resources and the box cannot be re-used for any practical purpose. I have written a complaint email to Motorola. My cell phone (also Motorola) came in a much smaller and more resonable carboard box.

i purchased my motorazr v8 IMEI:[protected].
i gave it for repair in motorola service center in delhi(okhla area).my w/o no.9075.my cell was under warrenty when i gav it for repair as it had some hardware prob.(that's what i was told).
problems started when i received it back, first of all, the battery of my cell WAS CHANGED.!my battery no was:SNN5807A-L8T742FJSAEL.8B and the one i received back with my cell is: SNN5805A- L8S723FJRDDL.NA..needless to say i was cheated and this battery doesn't last for more than 3hrs.!
its outer display didn't work and as i was in Bangalore, i couldn't go back to Delhi to sort things out..i called them but was told i must have done something with it just after the delivery (how silly)..i took it to Bangalore service center (in shivaji nagar) and they said its outside display battery was missing.(now how could i possible take out the thing i know nothing about and for what joy?).however, they rectified the problem.(they were very help-full).
it is point less to call back Delhi service center because they wouldn't agree to it.
So now, as a consumer, i want my old battery back or a replacement of a new one.
First of all, the company is going down and on top, the ppl who still believe in it, the service guys are running it down for them.!

I bought a motorola mobile last year (sept 2008), I forgot the model name... the arrow button came off the mobile during my waranty period, when I went to the motorola service center in egmore, they said they cannot repair the damage, and reverted me to alwarpet branch. when I went yesterday to the service center in alwarpet (17th novemember 2009) I was given a token no of 59, at 2:15 pm... and the token which was active that time was 48, there was a lazy lady who was attending to all the customers, every customer were inside atleast 20 mins, if I had to wait for them to call my toekn no, it would take evening 6:00 pm, hence I had to give the token back to them and leave that place without doing nothing to my phone... this is a pathetic situation, and I hardly find time to do all these, which had gone waste... the last option is stop buying motorol phones... not only me... I would recommend it to everyone in my family and friends... useless compnay... no service... it is better to get nokia phone... please dont buy motorola mobile phones...

I had an I 9 I purchased in June 2009. Once late August hit the phone still worked fine with the exception of the often powering on/off without the phone being touched. I had the WORST time dealing with MOTOROLA more than ANY company I've ever seen in my LIFE.
I sent my phone in for the warranty repair service only to have AN EMPTY box returned to me with the service invoice inside. The invoice stated that I was not eligible for repair under warranty because of "liquid damage" although this had never occurred and the phone was maintained in NEAR MINT condition since the purchase date. After getting bounced around phone call after phone call to different representatives I finally spoke with a manager whom only kept me on the phone longer to produce the same results - NOTHING. He said because the package said it was shipped and logged in as weighing the correct amount for this particular package that they couldn't do anything about it and that I could take it up with FedEX (which I did file a claim with only to get the reply that they could not honor my claim and to take it up with motorola), It is TOTALLY obvious that my package was stolen by on of the workers at the repair shop in Texas. Their was make-shift tape assembled on the package and you could tell without even opening it that there was nothing inside. MOTOROLA has you send the phone for repairs in Texas, they assess the damage or problem, send to another motorola center in Illinois, then finally send to you. Now by the time all of this happens and the phone is in the possession of motorola centers/workers it's EASY for anybody to steal it from the package after the weight of the package gets recorded into their computer systems. It's easy for the phone to be stolen BEFORE it even has the final step of being shipped directly to you. AND by the way, I sent the phone safely with paying insurance on it. MOTORLA does NOT even send back to you paying the small fee through the shipper for insurance. I WILL NEVER USE/SUPPORT MOTOROLA EVER and I STRONGLY urge and advise to be careful before you decide to deal with this company or their products. IT'S VERY clear cut and dry that they DO NOT care about the quality of their products or consumers/customer service! They hide behind loopholes to deceive and cheat honest people out of their money whom just wanted a reliable product/trustworthy company to stand by their product/service. DOWN with MOTOROLA.

i have reced a meesage from motorola award in my name for 750000 british pounds. is it true or false? let me know.
They have give me a e-mail edd. as under -[hello.[protected]@live.com] & a contact no. [protected]. please reply me in this matter.

Thanking You in the anticipation.
my name & contact no. -- R.L.Upadhyay
[protected]
merta city (raj)

I have recived sms stayting that your moblie number have been awarded (750, 000.00; Seven Hundred And Fifty Thounsand Great British Pounds Equivalent to 56, 509, 082.51 Million India Rupees).

for claim contact

Yours Sincerely,
Dr. Gary Lopez.
Tel: +[protected].
: +[protected]
Fax: +44_700_601_2686
Email: [protected]@motorolauk.net
: hello.[protected]@live.com
IS IT TRUE OR SCAM PLEASE GUIDE ME. MY EMAIL IS [protected]@rediffmail.com

This is to waste others time as in this worlds bad economy & receition it is difficult to breathe frely
getting money so easily through Sms and mails
then i ll work for your company for life .

Readers please note its all fake and dont waste your
time and money behind this foolish ideas.

I purchased a brand new motorola l9 handset on 2nd June. Since then the keypad was hanging... The salesperson reset the phone and said this problem occurs in motorola phones.

However, the phone went back to hanging and giving the message 'emergency service only'. I was then advised to go to the authorised service centre.

There I was told that the keypad assembly needs to be replaced. It took one month (!) for motorola to send a replacement keypad set to the service centre.

Finally, having got my phone, I inserted the sim. Immediately the message appeared 'Insert sim!' and of course the standard 'emergency services only'.

Now I was told that the phone works only for vodafone sim and not for airtel sim (?!)

Again the wait is on (how many months this time?) for a replacement keypad assembly.

I am fed up of this phone which I have not been able to use even for a full day.

I request a new replacement phone to be given at the earliest.

Disgruntled disgusted customer

This is iqbal hussain from chennai. I had purchased a motorola rokr e6. its in my friend aneesh name, I have warranty upto this august, there is some board problem in my mobile so I gave my mobile to: redington india ltd,
16 a&b, wellington estate
New no:53 ethiraj salai,
Egmore, chennai-105.
On 17/06/2009 at 16:36:33 time.
My work order no is: eg/mo/09/01996.
But still they dnt give any response its already crossed 1 month & if I call to tht redington they didnt response properly. some times they cut the call also, its create a very bad name to motorola company. plz take my complaint & solve my mobile problem as soon as possible.

Thanking u,

Urs,
S. iqbal hussain.

We have been happy alltel customers for just over two years now, so when our 2 yr. contract expired and we were able to purchase new phones, my husband and I switched from our LG phones to a more expensive brand, Motorola. My husband bought a VE20, and has been pissed off ever since. About 1 month after we bought the phones he found out that the headphone sign was on his front screen, hence, no ringtone, song or vibration was able to come over the phone. He does not have a headset, so we called the customer service already programmed in the phone to get help, or ask what to do. The customer service told us to bring the phone to the local alltel center and they would be able to help. My husband had to go to work and the only way i could get ahold of him was to leave him a message in his voicemail and then he would have to check through-out the night for messages. When he got home in the morning, we went to the local alltel office, like customer service said, waited in line for 1/2 an hour, finally got to talk to rep, she tells us that she can't help us, this is something that needs to be taken care of at customer service call center. we called right from the alltel office and customer service now said they would send a new phone to our home address in 2-3 days. We just take the battery from the old phone and replaced in new phone. because we exchanged thru the mail, no pictures, videos, or the address book was able to be transferred. (Alltel told us we could go to Wal-mart and transfer the pictures to a CD if we really needed them.)
So we started over again. Great, for about 2 1/2 months, then the same thing happened. The phone said the headphones were plugged in. Again, no ringtones, songs or vibrations. We took the phone to Alltel again, the rep did a "hard re-set" and assured us all our info would still be inthe phone. WRONG! Again, we lost all the info in the phone, but at least the phone would ring again. (OOPPS, the rep said. Sorry.) 2 weeks go by, again, the day before yesterday, the headset is showing up again on the phone. We called customer service at the corporate office again, talked to Melissa in Little Rock, AR. and she tells us that this is a problem that they know about and she is documenting all our problems, and to take the phone to the alltel local office and switch it for a comparable phone.
This morning we go to alltel to pick up the new phone, and the rep at the local office says that is not possible, we have to do an exchange at least 3 times thru the mail, to get another phone, but the third phone would not be a "reconditioned" phone, we could have a brand new one (same brand, same phone) off the shelf. What the heck is going to be the difference?
So we are waiting for the second phone now, with not alot of confidance in Motorola or alltel at this point. Maybe someone should teach both the reps and customer service to say and do the same things, instead of blaming each other.
Word to the wise: Stick with the less expensive LG brand, we NEVER has a lick of trouble with them at all!

Hello sir,
I received a mail msg from motorola promotion winner of 500, 000 punds money. Whether ie correct or not? If it is right then how can I receive my check through you? So please tell me info about that one.
Thank you sir.

Adress :
V. Murali krishna,
S/o: v. Seetharamaiah,
D/no:8-73b, sri nagar 3rd street, s. N. Puram post,
Tirupati-517502.
Chittoor district,
Andhra pradesh state,
India.
—

Dear Sir/Madam,

I had given my Moto Rockr U9 handset for repair two and half months ago at K.K.Enterprises, Ebrahim's Residency, No.98, 1st & 2nd Floor, Residency Road, Agent - Distributor, Bangalore, Karnataka, 560 025, India, Tel: 080-[protected], but have not received the repaired handset yet. I have also tried calling the service centre numerous times, but they never receive the calls, and even if occassionaly they receive it, they tell us that they will call back in another ten minutes after they get the updation on the cell, but never calls back. The problem is goin on continuously. I have visited the service centre for atleast ten times, but nothing is moving . My complain no. is PH 21568. I have also lodged the complain at motorola customer care centre, but everything is in vain. I also requested to provide me a handset for standby, but they have not provided it.

I request you to kindly look into the matter

Motorola returned cell phone (long painful story short) that was under waranty and told me it was obsolito, translation obsolet,! Even though under warranty thy wont repair it, wont replace, not even a sorry, but wait, after on hold 20 mins not so well spoken women from india advised me they will give me 10% off the purchase of a new cell phone, there out of there minds! Also no help from my blouted gov, those dedicated folks at the ftc (federal trde commission) or the better buisness buearu, oh man, buyer be ware don't buy a motorola cell phoe!

I am an existing customer of motorola. I had purchased one motorola mobile model no. Motorocker e-6 its imie no is [protected] dated 26/11/2007 from the mobile store, essar telecom retial ltd, shop no. 16/1 sneh nagar, sapna sangeeta road, indore 452001. Within 10 days a problem occured in my mob. Firstly I visited your service center redington which is in malva tower indore, it got resolved they changed the board as your representative informed me.

Then again 2nd problem occurred again I visited your place they resolved and said they swapped the board again as I remember. I really don't know the parts which are used in my mob. Are original or not, I am not blaming on your company but I also have some other work to do, I think you understand it.

Again I visited they replaced the charger which is the next problem after 2 months now after 1 month I again visited your service center due to another major problem that is e-6 is a pda phone and major it is operated with the help of touch screen so the prob. Is its screen is not working due to which I am not able to check my sms's, call details and rest of all the options. Today (15/09/08) I again submitted my mob. To your service center, I really don't know whether it will work properly in future or not kindly look into the matter.