Mr. Cooper
Reviews and Complaints

My mortgage servicer was BOA, they were constantly changing my monthly premium illegally as it is a fixed rate mortgage, they too were raising my escrow, charging extra escrow, etc... I just got it down and finally thought the payment was "normal" and they sold my mortgage to Nation Star the first note came two days before due date of April 17, and premium was hiked up over 100 more than actul monthy premium! This is stressful, bullying, I am so sick of this - what can we do as people who merely work pay our bills, practice kindness day in and day out and then get these horrid jacked up bills, threatening, demanding money in a criminal manner? Please can't we have this stopped? I have children I am raising and with this happening over and over I am finding it more and more difficult to even give them hope... What hope is there when this is happening and NO one is stopping it? These companies are driving people homeless, into illness, etc... This is taking a toll on me after 5 years I just about can't take it anymore.

Want to pay a payment over the phone 15.00 charge on web site make it before due date ok but on the second of the month 9.95 it charges for everything just made my first payment with them this month hard to get contact with them I would advise anyone that can get a new mortgage with someone else but not bank of American they are the one that sold our loan to them I leaving them myself real quick please they are really bad company

--This company has a bunch of dummy working they try to lie and say you dont have stuff that you already sent just to make the package expire! This is a common thing it has happened 3 times then every time they add different things that we need to send ! Now we are afraid that they hired people at $10 a hr and we give them our social security number our bank accounts and taxes ! Scared to see who opens up new credit cards for me !

Why cant the government help the same thing is happening to so many people the government isnt even stepping in this is a Game and it need to stop noW! Not only if you borrow $200, 000 you owe nation star $600, 000 this company isnt looking for the long turm even though 90 percent of the payment is intrest! A SmaRT BANKER WOULD AJUST ALL THE LOANS TO KEEP MONEY COMING IN AND HAVE AMERICAN PEOPLE ANSWERING THE PHONE NOT IDIA OR GHETTO CUSTOMER SERVICE ! HOW CAN 1 REP DEAL WITH 50 DIFFERENT FILES AND REMEMBER ANYTHING IT IS A GAME AND THE GOVERMENT IS ALLOWING THEM TO STEAL FROM AMERICANS !

EVERYONE NEED TO DO A CLASS ACTION LAW SUIT!

So to give my insight on the issue, it looks like when you were with BOA they did not finish your modification and when you got transferred over to NSM they cannot honor a mod that has been offered by your previous servicer. You can apply for a loan mod but like the previous comments state above it does take time. Now personally from my experience with NSM they are more than willing to offer a MOD. That is actually one of their methods to keep people in their homes because when they foreclose on a home they lose money too. Sometimes up to $17, 000 depending on the amount of UPB unpaid principle balance. Because they are only servicers. They have to pay their investor when they can't provide the money that your supposed to be paying them for servicing your loan. Hope everything goes well for you.

Nationstar NEEDS to be held accountable for their duplicitous and reprehensible actions!

Hello "Help with Permanent Loan Modification",

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just ### but they can be beat at their own game too just like the big banks can be defeated. We do a daily radio show called "the daily complaint" via www.ENDDebtShow.com for consumers like you to highlight abuses and for us to provide a path to the desired solution.

After reading your complaint levied against Nationstar Mortgage, I have some basic information that will put you on the path to holding Nationstar and Bank of America accountable for their actions. If you have further questions, you can find our contact info at ConsultingEND dot com or you can contact me directly via email at Dana at ConsultingEND dot com and we would be happy to discuss your options at no charge to you...we will even call Nationstar for you for free.

Regarding your complaint, both Nationstar Mortgage and Bank of America have violated your rights afforded to you (at a minimum) by the Dodd-Frank Act enforced by the CFPB with regard to mortgage servicing. On January 10, 2014, the CFPB implemented stronger protections for struggling borrowers via the Dodd-Frank Wall Street Reform and Consumer Protection Act (and ultimately RESPA) to include no surprises by the lender or servicer, greater transparency, no runarounds, and employing fair business practices. With that said, there are a few uncertain items that MUST BE addressed before you can proceed with holding them accountable as follows:

~ Did the modification that was entered into with Bank of America get recorded? This is important because if it did that it takes precedence over the prior note or mortgage terms and Nationstar MUST abide by those terms or they are in breach of contract just as they hold you to it when issuing a NOD

~ Where did the payments that you made to Bank of America get applied and have you made any payments that were accepted by Nationstar Mortgage? Neither Bank of America nor Nationstar can hold your payments in a suspense account unless it is clearly states on your trial modification or permanent modification paperwork (you will need to determine if you have a trial modification or a permanent modification and the terms will be key here that are stated on the paperwork as well as who signed the paperwork).

~ What exactly are you paying on at this point (your original mortgage or your trial modification)? If you nor Nationstar can come to an agreement about what you are paying then I would caution you to continue to pay on an agreement that Nationstar is not honoring because the monies might be funneled into a suspense account without being applied, which is in direct violation of the Dodd-Frank Act as well as other laws and statutes that are in place to protect you.

Again, you have rights and both Bank of America and Nationstar Mortgage are clearly violating those rights and they need to be held accountable for their actions as well as refund you any monies that were collected and not applied to your mortgage. You have to become your own detective to unearth the true story and motives behind the actions of servicers like Nationstar and lenders like Bank of America. Please contact us at END Consulting for more information on how to assert your rights with Nationstar Mortgage!

END Consulting is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation. We have successfully assisted over 100 clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions. The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for you as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email or via our website. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END

Dana Shafman
Managing Member
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.ConsultingEND.com
www.ENDDebtShow.com

Nationstar is currently in the midst of buying a lot of distressed debt. Since they are deemed a collection agency, their primary focus is to collect money...not modify mortgage loans. Do you have what it takes to battle your way through the loan modification process?

After reviewing a recent article from fellow financial blogger - http://networkedblogs.com/Uphet, I felt the need to dive deeper into real issues that need to be discussed. Don’t get me wrong, I totally respect Mandelman and think his articles are great. However, this on does not address the most important question ~ Do you have what it takes to battle through the loan modification process? For 99% of the general public, the answer is NO. Mortgage servicers and banks do not want to complete loan modifications ~ regardless of what the banks, mortgage servicers, government, consumer help lines or your Uncle Bob has to say about the issue. You see, mortgage loans are simply very large debts that contains collateral as security (the home). These debts were not originated based the concept that they would default and need to be modified. Essentially, when you fall behind on any debt payments….aggressive collection activity kicks in. There is no exception to mortgage debt on this matter. You are battling the bill collector on any loan modification case. You are asking the lender to restructure hundreds of thousands of dollars and forgo repossession of collateral. There is very little incentive for the mortgage servicer to do this. Moreover, even less incentive if the debt servicing rights have been sold at a steep discount. Negotiating with any bill collector can be a very daunting task...and when that task involves big money and the roof over your head, it can be a serious nightmare. You have to ask yourself many questions before taking on the task of a loan modification challenge. Do you have the time to handle it? Hours of phone calls & paperwork are typically the last thing you want to do when you get home from work….especially you have a family. Do you have the wherewithal to argue with the bill collectors? The lenders will shift the case from collector to collector…making it a very emotionally draining process. Do you have the knowledge to review and answer legal demands sent to you? Once your case hits the legal stage the notices that are sent by the opposing counsel can be very complex? Do you have the case strategy to implement if you are denied? It will happen….you need to be able to counter attack quickly. Unless you have serious experience working high end loss mitigation cases, handling this solo is a huge mistake. You need to choose someone with a track record of success and can refer you to at least 5 satisfied clients. I can refer you to hundreds of satisfied clients. I have 25 years’ experience counseling clients with serious credit / foreclosure issues. I have worked on both sides of the fence ~ 13 years in legal collections and 12 years in loss mitigation. I have a serious track record of success and unparalleled experience in the loss mitigation arena. Feel free to call my office at 877.297.7011 with any questions.

Hello S.Y. Sanger and all other violated Nationstar customers,

We cannot thank you enough S.Y. Sanger for not only levying your complaint against Nationstar Mortgage in an effort to hold them accountable for their actions, but also for doing it in a public forum to help others accompanied by a solid avenue (CFPB) for mortgage relief for homeowners and borrowers…great job! You have turned your lemons into lemonade and have most likely picked up some valuable consumer rights education in the process that will serve you well for the remainder of your life. You MUST know your consumer rights to assert them and achieve desired results!

While I am sorry for the abuse that you ALL have suffered at the hands of Nationstar Mortgage, it is not surprising as we have the unfortunate pleasure of dealing with Nationstar on an hourly basis it seems for our clients that have experienced the same or similar current or delinquent mortgage servicing abuses to include CFPB violations for payments not being promptly and properly credited, restricted dual-tracking, fair review process, no runarounds, notification of foreclosure alternatives, refusal to provide payoffs and most importantly; unfair, deceptive and abusive acts and practices (UDAAP).

I routinely look for posts to answer in hope that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. You CAN win this fight!

With that said, you have provided a variety of wonderful options for homeowners and borrowers for relief in your posting but there are also so many more options available to borrowers and homeowners as follows for relief and action:

FTC
http://www.consumer.ftc.gov/articles/0194-trouble-paying-your-mortgage

HUD/FHA
http://portal.hud.gov/hudportal/HUD?src=%2Fprogram_offices%2Fhousing%2Fsfh%2Ffharesourcectr

FBI
http://www.fbi.gov/about-us/investigate/white_collar/mortgage-fraud

USDOT
http://www.treasury.gov/press-center/press-releases/Pages/tg1065.aspx

RESPA
http://portal.hud.gov/hudportal/HUD?src=%2Fprogram_offices%2Fhousing%2Framh%2Fres%2Frespamor

FDIC
https://www.fdic.gov/consumers/consumer/rights/

We would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

You can learn more by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. At a minimum, Nationstar has most likely violated your rights under the CFPB's new mortgage servicing rules (RESPA/TILA) as afforded you via the Dodd-Frank Act. Here is a link to the new rules: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information is below) as I would be more than happy to contact Nationstar Mortgage on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeowner!

Every new beginning comes from some other beginning's END

Respectfully,

Dana Shafman
Managing Member
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.TheDailyComplaint.com

Thank you for this contribution. I'll get on it. We paid a lump sum and applied it to our principal with the intent of automatically eliminating the PMI by getting the loan to value ratio below the 77% threshold our former Bank of America loan called for. Then we contacted Nationstar Mortgage to get confirmation it was done. Instead, they told us that they would require we get the loan to value ratio down below the 73% threshold, pay for another appraisal, and then they'd see if they could eliminate our PMI. Essentially, they changed the terms of the original loan (which we all know they can't do). After e-mailing and repeated calls with seemingly disinterested and unknowledgable customer service representatives, we're ready to take action.

Thank you, I have done what you suggested. I forgot about this agency, they do investigate

My loan was sold to Nationstar. I tried for months to get a loan mod, I was denied, they claim that it did not qualify with Fannie Mae, because I'm self employed. Nationstar is the ### of the earth. Thanks for info so, I can file complaints, I have quite a list!

I have already filed complaint on consumerfinance.gov against Nationstar.
They are incorrectly reporting the balloon payment as my past due and adversely affecting my credit.

complain to consumerfinance.gov
Since this is a mortgage company and not a bank, you can file the complaint on the website for a remedy.

I submitted all documents to Nationstar for a loan modification/ I was assigned a Dedicated Loan Specialist who I could not ever reach by phone, I was told that they could not transfer calls/No one was able to give me information regarding the status of my loan application. Ever so often I would receive 2 and sometimes 3 loan modification packers. I would fill them out and submit them to Nationstar. I would be assigned another Dedicated Loan Specialist, again I was not able to talk with. My property was auctioned off on March 18, 2014. I contacted Consumer Affairs to inquire if it is legal to foreclose while in the modification process. Nationstar responded stating they would research the file and contact me within 7 -10 days. I called Nationstar talked to four agents. Each agent told me there was nothing they could do and that I had not submitted all documents. I disputed this. I asked why had I not been notified that they had misplaced my loan documents or denied the loan modification? I requested a copy of the denial letter, I was emailed a Notice of the trustee auction. I contacted Nationstar via Consumer affairs. Nationstar emailed me a denial letter dated June 7. 2014. I never received the June 7th denial letter..

Hello AZChef1 and all others frustrated with NationStar Mortgage,

I absolutely feel your pain after dealing with NationStar on a professional level (my staff was professional at least) for the past thirteen (13) months. Everything you are stating is absolutely valid coupled with the fact that NationStar does not do their job unless you call them to tell them to do it (they actually told me that) and escalate every call to an escalation supervisor; but even that doesn't do the trick sometimes. I have had to put a lot of muscle into complaints and escalations for all of my many clients at NationStar just to get documents processed and loan modifications/forbearances/recapitalizations/settlements granted. I have had much success in battling NationStar but it is a fight that requires much time and knowledge...it IS a game after all so the one with the best strategy wins and WE have the best strategy!

Please call me to discuss your frustrations and your desired results. We call NationStar at NO CHARGE TO YOU simply to uncover the current status of your loan along with the options that exist to you as a borrower and to determine if we can help you achieve those desired results. I have been extremely successful in challenging NationStar with regards to laws and regulations since they are unwilling to cooperate unless they are reported and/or challenged. We also list all of the regulatory agencies and major Investors on our website so please feel free to obtain that information on our site as well to further the cause. Once the loan is sold to NationStar, they must comply with the FDCPA laws as well as RESPA laws because they are considered debt collectors now with tighter regulations that they constantly violate.

If you'd like to chat more about your situation please contact me via email (Dana at ConsultingEND dot com) or via our website (ConsultingEND dot com) with absolutely no cost to you to discuss your situation. In the past 13 months I have personally helped to modify 50 loans, settle 12 mortgages, and completed 6 short sales so I look forward to hearing from you. I can tell you that it took many letters to many agencies and constant beatings to get results from NationStar but it is possible so please don't give up...

Good luck!

Dana Shafman
END Consulting
[protected]
Dana@ConsultingEND.com
ConsultingEND.com

I might be too late symiller2666 but I am hoping that I am not!

Nationstar is a poorly run company that needs babysitting to wipe their rears and is anything short of compliant and diligent. With that said, I have done at least a dozen loan modifications with Nationstar in the past few months so I know that success can be had for borrowers! Your struggles are all to common and trust me when I tell you that I have battled Nationstar as well as Ocwen,
SPS, SLS, IndyMac, Chase Bank of America, and many many more but have gotten through the ignorance veil by utilizing muscle from regulatory agencies as the gentleman commented above coupled with fierce negotiation tactics and copious communication logs full of time stamps. We list the regulatory agencies on our website at ConsultingEND.com along with FREE HELP links if you need a bit more muscle.

There ARE times when a professional is needed and I can show you that I am a trusted professional running an ethical organization of individuals that truly care about our clients and we also have a vested interest in beating the banks at their own chess game! After all, it is just that a game where the one that fights the longest and hardest wins but the fight can be long and grueling unless you have some dynamic tactics that can knock the debt collector (servicer) off their feet. I am extremely successful at utilizing this tactic to encourage the desired results.

Please visit our END Consulting website (ConsultingEND.com) to check out the "Client Resources" tab and to hear my motivation for starting the company on our new radio show "THE DEBT SHOW" visit www.ENDDebtShow.com. There is no question that you ALL are entitled to be reviewed in a valid manner for debt restructuring by your mortgage lender and/or servicer but it takes muscle and facts; the emotion must be taken out of the equation.

For those that choose to hire a professional, you should make sure that they call your lender or servicer up front at no cost to you to see if they can help you before blindly taking your money without accurate knowledge of your file. There is no way that a firm can determine what options exist for you in which for you to determine if you should proceed unless information is obtained...that is our philosophy at END Consulting!

I would be happy to speak with you about what options may exist without obligation as per our philosophy, we absolutely do not charge to discuss your situation and possible solutions for you. Please contact me via email at Dana at ConsultingEND dot com or via phone at [protected] Ext 101. I have personally helped to modify 50 loans, settle 12 mortgages, and completed 6 short sales in the past year so I look forward to hearing from you. I can tell you that it took many letters to many agencies and constant beatings to get results from Nationstar but it is possible so please don't give up...

Good luck!

Dana Shafman
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
ConsultingEND.com

File a complaint against the servicer and Bank of America at consumer
finance protection bureau. It is the only way, short of a lawsuit, that
you can get them to move. They are, under law, supposed to reply to your
complaint in a minimum period of time as to a resolution. I don't like
having to go to the government for anything. Especially when I consider
them the reason for this problem with mortgages; but this works because
there are legal statues the servicer can't avoid. I have done it and it
has worked. Also let the servicer know that every time you have a
problem with them you will do this. You'll get better treatment because
they now know you have some help.

Consumer Finance Protection Bureau www.consumerfinance.gov

We've been going thru the same thing with our Escrow, too . . . no resolution in site thus far after 2-1/2 months? Now getting certified letters saying we owe this extra money and are heading towards foreclosure, we suppose? We have TWO properties adjoining, which are on the same insurance policy. EVERY YEAR this past 6 yrs now, they continue trying to "double charge" our escrows with the yearly insurance premium, which raises our monthly house payment about $238.oo on the house we use for storage! This year has been different tho . . . they have told us back in April 2014 that they would get this resolved and issue us a check for the overage so we can endorse it, return it back to them, then they will put the funds into this house's escrow. Yeah, right! It hasn't happened yet, and every time we call to talk to someone, it's a different person each time . . . even tho they say they have our noted conversations right there in front of them. Then WHY is this so hard to get handled and cleared up? We've even messaging them thru their website (like they suggest?) . . . so far we haven't gotten any real satisfaction on clearing this mess up . . . not even a postal letter, if that is the only way to communicate. (We've had to cancel our land-line phone and go to using our cell phone, which is really bad reception since we live in the country. And they have our cell phone number.) We're at a loss as to what else we can do. They did message us back last week and told us that we ARE NOT being foreclosed on . . . now mind you, last week we had two different people show up ~ one to check the property to see what needs to be "cleaned up on the outside", and the second one said she was here to "clean up the inside of the house." Both told us that they are only called out when there is a foreclose on a property . . . hmmm. We are NOT very pleased with Nationstar thus far! And yes, we are trying to sell these properties! Hopefully before they steal them out from under us!

Mortgage sold to Nationstar. Have Nationwide Biweekly payments made direct to Nationstar. No only am I never late on a payment, but am actually ahead due to the biweekly payments made to come off the ending interest. Kept getting automated phone calls from Nationstar, stating in regards to a debt, to call their number. Phoned an exhausting amount of times over a 1 month period. Talked to about 25 different people after getting transferred an immense amount of times during each call. Approximate time per call was over 1 hour and they can not even agree as to what I owe money for! Some say late 2 months on payments. Some say, late 1 month and all say in addition; I owe 89.00? Finally got Nationwide on 3 way call with them. They told that bank that there was a 1 month late payment and another month due now. That bank informed them that they were no late payments and that they had cashed the checks. Then told me on the 3 way call to phone the Michigan Nationstar to make my 89.00 payment (oh by the way, it was an escrow amount short). Called that number and it is the same phone #! Got the run around again and again. Can't pay online as it won't accept anything less (for the 89.00) that what it says you currently owe, which is yet another amount just shy of 900.00 that they say I owe. Was told this last time; they could take my 89.00 payment over the phone. FINALLY; I thought I could pay them. Never tried so hard to pay a bill in my life! Tried to pay them and the guy tried to charge me 20.00 late pay. Oh, by the way; I never got a bill (ever). They had a wrong address for me. Told 2 different people to change the address and PLEASE send a bill. Never got one. Called this evening again; they said they can not talk to me. By the way; I was put on hold for over 1/2 on 2 separate occassions and then hung up on. THIS IS EXHAUSTING. In the meantime; they will probably wreck my awesome credit! I am now actually afraid to send them a check in the mail. Don't know where to even send it; to Texas? to Michigan? Wish I had a bill. I am extremely ill, with cancer and 2 autoimmune diseases right now. Told them this and they still don't care. Sure wish I knew where to send the payment! WORST COMPANY EVER, EVER, EVER...

I go to court July 29 2014. I filed chapter 13 bankruptcy to save my home. Nationstar played their normal game that they play with everyone else that has tried to get a loan modification through them. MISSING DOCUMENTS..DIDN'T RECEIVE THIS OR THAT... they worked with me for 4 months leading me to believe they wanted to help. Boy, I sure felt like a big dummy. There is a short period that they are required by law to help with saving your home. But then right after that time frame, they can foreclose. Wow, that's not hard to figure out. I have 80K equity in my home. They faked me out. I filed chapter 13. I change to a chapter 7 because I was able to pay the arrears. During the conversion an emergency came up and I was unable to get caught up. So now I filed to the loan mod again and its the same thing. For 4 months I thought they were going to help. The day before the auction date they informed me they didn't have enough time. I NEED SOMEONES HELP BEFORE THEY GET MY HOME. They lied about the payments not being made and that is the reason for them taking me to court to ask the court for relief from stay. I have a payment history record from Nationstar that shows 5 payments that have been made recently. email if you have any advice.
gosolargirl@gmail.com Thanks Kelli