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Mr. Cooper
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Mr. Cooper Complaints 559

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2:46 am EDT
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Just purchased a house and wanted a loan that was assumable, without pre-payment penalities and no origination charges. I was told by Wells Fargo that they would do that, but calling around, I talked with Leasha Johnson and she said she would match that. All along there were problems with her story changing, rates changing (which they do) but it usually...

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4:50 pm EDT
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Mr. Cooper rip-off

nationstar mortage has screwed me around so bad over four years i wound up in a mental institution.so im looking for a lawyer or advise.i am not yet in forclosure.i have proof of all the wrong doings including a private cell # from the branch manager who called me off record too tell me they knew they blew my refi but still sent a 450$ appraiser too my house.closer was too come waited called then they told me they had blown it this is just one small example of the torture they put me and my wife thru. any info would be appreciated ty jim.p.s. they just sent me a mod.its a fkin joke needed 4, 000 in 2 days too qualify.

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12:38 am EDT
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Mr. Cooper doris able

My mother paid her Feb. 2011 Mortgage Payment to '"Mor Equity". After sending it she got a letter stating her mortgage was Now with "Nationstar Mortgage'". So she called them and asked that they return the check and she would rewrite it to them. They (Nationstar) refused to return the check, they said they had know idea where it was, "could be in a file or on a desk some where" They were extremly rude. So Mom stopped payment on the check to "Mor Equity" and sent a new check to them with Nationstar on it for Feb's payment and Marches payment too(2weeks early). Now 2 weeks after Feb. & Marches payments cleared she gets a letter that they are charging her next payment a $20 fee for the stopped payment to Mor Equity. Which they said they could'nt find or use. the letter heads look like they are from a rubber stamp. I'm afraid these guys are going to start trouble for my mom who is in her 70's and on a fixed income. Who do I contact to stop these Bozo's from ripping her off?

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Nationstar the worse
Lindenhurst, US
Dec 26, 2012 12:29 pm EST

Nation star is a complete rip off - we signed a fixed rate of 3.5 and payments were 2750.00 they send us a bill for 3200.+ and one year later has not stopped after months of calling and promises of call backs that never happened we were told that they paid my insurance co's twice ... I can't understand why they Wouldn't fix their mistake So now we struggle monthly to get the extra $500 and then they charge me hundreds of dollars late fees my mortgage never was late until they did this they are unprofessional and I cannot stand this company

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3:47 pm EDT
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Mr. Cooper incompetence

This company is horrible. They recently assumed my mortgage from a real bank. The mortgage has never been late, not even a day. It has come out electronically for years on the same day, right on time, never bouncing, never rejected, etc. Yet Nationstar subjected me to a barrage of personal and electronic robo calls. It was relentless and they were calling me at work, in meetings, at dinner - basically at all the time. And for no reason. I called back and complained regularly and would get "we'll stop calling when you get your payment in." Upon checking, they always already had my payment. Another problem is that you simply cannot get anyone competent on the phone with them to resolve any issue. Months ago, I paid my homeowners insurance myself, in advance, to a new company. I kept calling NS to tell them not to pay again on the old policy, but they did anyway, and now it has been doubled paid. No one from the insurance or escrow department has ever returned a single call or online submission. A month too late, I got a letter basically saying "too late, your problem now."
I suggest two things if you have a serious problem with Nationstar. One, contact the Bailey Glasser law firm and let them know you found online where they were suing this company over illegitimate fees and ask them if you have a case with your problem. Be prepared to provide as much of your complaint to them in writing. (BTW, I work with trial firms but don't know or have any connect to these guys - just googled "suing Nationstar mortgage" and found them). The second is to start recording all of your calls with the company. Many cell phones will allow you to do this. Note that you need to let them know you are recording the call at the beginning of the call (law varies from state to state) for it to be admissible.
Hopefully this helps. I think mortgage companies like this are going to be subject to class action litigation for years to come for the the things found on this site (especially the whistleblower stuff). If they are not, then it's a crime and shame on our legal and financial system.

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Sharon Dutiel
US
Oct 09, 2013 2:30 pm EDT

I HAVE REQUESTED A UPDATE ON THE SHORT SALE FILE I HAVE IN EQUATOR SINCE 9/17/13 AND CAN NOT GET ANY UPDATE I HAVE SAID PLEASE! I HAVE CALLED IN AND HAD THE CUSTOMER SERVICE DEPT SEND A E-MAIL STILL NOTHING WHAT DOES IT TAKE! ANY HELP APPRECTATED [protected] SHARON DUTIEL PULSE REALITY

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6:20 pm EDT
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Me and my wife have just gotten a letter in the mail that our loan was sold to nation star mortgage. And soon as everything was done all hell broke lose on the the very next week. We get harrased with default and pink slips left in the mail for forclosure notices and we always pay on time. What the hell is going on.We call and they say disgard the...

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12:11 pm EDT

Mr. Cooper I do NOT trust

My mortgage was bought by Aurora Loan Services from Sovereign Bank a few months ago. I pay my monthly mortgage online at the company's website. My mortgage is paid on the day due, since that is the day I am paid, and is directly debited from my bank account. However, Aurora has sent me a statement showing me as two months late. When I finally got a human being in the Customer Service department, the representative claimed that my payments were made after the cutoff time for the day, 7:00p.m. Mountain time, which means that I would be making my payments after 9:00p.m. my time. I certainly do not pay bills in the late evening! So far, the company hasn't tried to report me to the credit rating agencies for making late payments, but I do NOT trust Aurora!

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frustratedandangry
Ellis, US
May 13, 2011 12:01 pm EDT

If you are in any postion to refinance I would try that. I unfortunately went through a bankruptcy a year ago and cannot refi at this time. I wish now we would have put our house in the bankruptcy. The stress Aurora has caused me is just about unbearable. I am at my wits end.

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2:05 am EDT
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Mr. Cooper refinance

Nationstar called me out of the blue, offering a refi at a half percent lower than what I was at, 30 yr. fixed, etc. Very skeptical at first but finally felt comfortable after going through the process with them. Paid for the appraisal, non-refundable of course. Appraisal comes in at $20k less than what's needed to secure the loan...Of course it did! Now I'm out $400 without a new, lower mortgage. I believe Nationstar defrauded me in that they called & wanted my refi loan business and they should have or know more information on the estimated value of the home. They put me through the whole process only to pull the rug out at the end, with no new mortgage and no savings. I had no choice in who the appraiser would be, Nationstar chose for me. Are they working together...? Nationstar says they receive nothing from the appraisal fee, yet I'm thinking differently... Amazing that my value comes in at $20k less than what's needed, so close! It's not like I expected $500k when the value was $250k. I know the market is rough, but I know my home is worth more than what the wonderful appraiser marked it as. $20k difference! I think Nationstar should provide me a refund for all of this nightmare. I think they do reap a benefit from the appraisal as Nationstar wouldn't just call & offer a mortgage out of the goodness of their heart! No business, especially a mortgage lender does that! Sad thing is like most Americans, our mortgage companies have us bent over the counter & are doing whatever it is they please with us, and we have no say or recourse. BEWARE of Nationstar & their schemes!

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Susan Finstad
Nov 14, 2007 12:00 am EST

Nationstar Mortgage called me to see if I would like to refinance for a fixed rate in April 2007. I agreed and paid them $350 for the apprasail which was done. I called them for an update and Chris at Nationstar told me everything was good and I good miss my April payment and start in May. May came and I never received my appraisal and I called NationStar, they said they didn't know anything about it and I guess your out of $350. They reported me to the three credit agencies as delinquent and it has ruined my credit.

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Somebody Please
Gilbert, US
Dec 15, 2012 6:06 pm EST

This company is a real poor excuse for a mortgage company. I have been strong along for refinancing sincce May 2012 and still no refinance. Any advise for options to get rid of them is welcome

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Syrea
Waldron, US
Dec 07, 2012 1:48 pm EST

I have been trying to refinance since August 20th, 2012 after NationStar called me. I have been set up to close 4 different times now & everytime they cancel for a different excuse. After I played relay station between title co and NationStar I can tell that the company has no idea what they are doing. I am getting away from NationStar ASAP!

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Jaaade 55
Grand Blanc, US
May 19, 2011 8:47 pm EDT

I think Nationstar Mortagage is a rip-off.

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Jaaade 55
Grand Blanc, US
May 19, 2011 8:46 pm EDT

I too have been trying to refinance through Nationstar...and the appraisal came back lower than my house is worth. I have since canceled the refinance but I, too am out of about $400.00. I would love to get in on a class action suit. They make it almost impossible to refinance. The information the ask for is way more than I had to have to build my home. Thank you for you story. I got out ...but I'm $400.00 poorer.

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GA Re-Fi
Alpharetta, US
Apr 23, 2011 6:02 pm EDT
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I had the same experience with Nationstar but they have not pull the rug out from under me yet. They have, however, been stringing me along since Dec. 2010. It is now April 23, 2011 and we are to close on Mon. 4/25 or Tues. 4/26. At this point and after reading about others problems with this mortgage company, I am afraid to proceed with Nationstar, if we actually get as far as the closing. I will definately read every word in the fine print before signing.

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Todd Overton
Draper, US
Apr 01, 2009 1:24 am EDT

Do You want to keep your house? I have an inside with nationstar mortgage. I 've had tremendous success with this company and I believe I can remodifiy your home. I've even modified the same home with them twice within a 2 month period. If you would like advice, email me at modificationexpress.net.

Todd

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10:14 pm EST
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Mr. Cooper foreclosue/modification

My husband and I built our dream home in August 2007. We had the home financed with CitiMortgage. First our loan officer was very shady she told us when we prequalified that our pmt would be $1100 per month. The payment amount was perfect for our family however, after the house had been built on the land we already owned we went to closing only to find out that the rate was not locked in and we were now going to have a $1580 house payment. The amount was way out of our budget. Needless to say we moved in and were never able to sale our old house. We contacted the Citi Mortgage about 12 months into the loan and advised them that we were really struggling to make ends meet and needed to refinance. They pulled our credit and told us that the debt to income ratio would not allow us to get a new loan and thus no lower pmt/ interest rate. The agent did however tell me that I could apply for a loan modification. We applied and it was approved. The modification was great for the first 12 months but now my pmt's are back up to $1500+. We continued to make the $1200 pmt because that was all we could afford. My husband spoke with someone in customer service and let them know that when we did our taxes and he got his bonus he would send extra money. In January our mortgage was sold to Nationstar and I came home Tuesday to a letter in my mailbox that states my home is in forclosure. I immediatly picked up the phone and called Nationstar. The representaive I spoke with told me that the last 2 pmts had not been applied to my account they were in a holding account when I asked why he couldn't explain only saying that I needed to send in $9700. I told the man that my husband had spoke with someone and set up a pmt arrangement and the man said he saw no note of that. I asked the man why my money was in a holding account again and he told me that I needed to either send the $9700 in before April 4th or be out of the house. I again told the man I didn't have the money and he told me that they would be sending me a check for the two pmts I made that were in the holding account and hung up. I called the next morning and made an appointment with an attorney because we have no choice other than to file Bankruptcy. I don't know if this will save our home or if we will be out on the streets but I do know that there was a lot of shady lenders and brokers out there during the housing boom. I feel that we were taken advantage of and I have never been able to enjoy my home. I am now having to up root my children out of the only home they have ever really know and possibly move. This has been a very hard week for my family and I fault myself for signing the documents that led to this but I also fault this company. There are more that a hundred homes for sale in the community I live and 25% of those are foreclosures. I just don't understand why these company aren't willing to lower the interest rates and adjust pmts so that we can stay in our homes and they still get their money back plus a large profit. FIGHT THESE PRACTICES!

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Amoe
Waterville, US
Jun 10, 2011 7:32 pm EDT
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I fully understand what you are going through. My husband and I are going through the same thing with NationStar. We were with Morequity for 10 years, and in Feburary, I too came home to a letter in my mailbox, that our mortage is with NationStar. We qualified with Making Homes affordable with our orgianl leander, but now with NationStar, our 3 month trial payment went for $1500 to $2200. When we speak to NationStar, we get differnet stories...(it says that they record conversation, they need to review them)! Now they want to do a Deed In Liau, and I have appraisers calling me. I want to fight and save my home. This is my childrens home and their security. I really wish there was help out there for us. It has been very difficult. Best Wishes to you and your family.

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9:29 am EST
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Mr. Cooper breach of contract

Had loan modification with Sun Trust since May 2010, loan sold to Nation Star December 2010. Nation Star claims to have no knowledge of modification even after I have faxed them copies of my original mod. Was told to reapply, have done so and was told that my payment will be $3, 222.10 up from the payment of $1, 687.73. When we first applied in May, my wife was working, she has not worked since October due to health issues. When I asked how our modification could go up so much, I was told that they had to include my wife's income because if and when she goes back to work that will be income she is making. I have been told to just make my three months payments as a act of good faith, and that it doesn't mean that is what my permanent payment will be. My net income is only $3, 900.00 a month for five people there is no way I can afford that. They kept and cashed (1) payment then sent (1) payment back because it was insufficent to cover delinquency. I have never been notified by mail or phone about any delinquency. I have been given four different auction dates in three months. I work monday through friday which leaves my wife who has health problems to deal with these people.It doesn't seem like any one can help, I have contacted the Attorney General, my congressmen, and everyone else that I can think of. We the taxpayors have spent trillions of dollars to bail these companies out and we get nothing in return, except the heartache and the bill.

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Vance G. Daniels Jr.
Lincoln, US
May 25, 2010 8:29 pm EDT
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My complaint is every since i got my home i was put in a bad situation far as paying on my home, the builders who built my home was so far behind and had me pay a lot of money. I was under a construction loan and before my settlement there was so much money i had to bring to the table, and i didn't have that kind of money but i borrow the money and the person who was working with the builders was to try to help me get my house refinance. He left town and i have been asking Nation Star to help me and i haven't got no help, i have been in a fix MTG every since 2006 i have never been late from 2006 to 2009, i just hit hard times because my payments went up because of the adjustable rate that am in. This place has messed over me from day one i have asked Nation Star to help me get into a fix MTG due to the way the country is market value on homes are down its hard to get my house refinance. Nation Star hasn't try to help me in my situation please am looking for some help. My number is [protected] please call my concern about Nation Star is hurting me thank you.

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ndavidsusan
Modesto, US
Oct 03, 2011 10:57 pm EDT

We are on DO NOT CALL, but are getting calls from this organization almost every day of the week. The call number that comes up is [protected].

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Vance G. Daniels Jr.
Lincoln, US
May 25, 2010 8:33 pm EDT
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These are the places that rip people off with that high intrest and its hard when you are in a adjustable loan, all they want is your money and many people are loseing there homes its not right.

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11:48 am EST
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Mr. Cooper illegal practices

I was 30 days past due. Came home to find Nationstar had put lock box on my house and winterized plumbing. Charged me for these services. What can I do? I have considerable equity.

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angel crutcher
Nashville, US
Aug 30, 2013 10:21 am EDT

We have lives in this house for 35 years my mom got the home refinaced she passed away in 2003 They will not let me refinace it to get it in my name after I have went to probate court getting the home in my name paided for and apprisl 438.00 then everytime i called them to get this done I am told we cant talk to you your not on the loan well I did not be on it at first when they were going to do the refinace so after going back and fourth they stopped taking my payments sending me certifed letters I called one man 45 times he never called me back until I wrote a letter asking if he really worked there he called cant talk to you I ask wht do you keep sending certifed letters then he told me nothing so now they are forcloseing on my home so I am taking it all the way to the end with them.. they suck as a company they should be ran out of business. But I do feel good when I call them and tell them how much they suck I will go to every web site and file a complaint..

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2:12 pm EST
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Mr. Cooper deceptive practices

My property taxes went down b half more than 2 years ago and to date they have refused to reflect that in my paymet. I have been requesting a loan modification for more than 2 years and they have been stringing me along. they are 2 years past due on the property taxes and inspight of the fact I keep bringing this to their attention it continues to be ignored. I have had nothing but problems since my loan was sold to them by gmac some 2 years ago

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Update by doris jones
Feb 17, 2011 2:13 pm EST

I am currently haing the same problem

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rodeogirld
New Hudson, US
Mar 28, 2011 7:51 am EDT

I have placed a complaint with the MI atty. generals office against NAtionstar. The problem I have is similiar to yours. They are well know for escrow issues. ( I was told that by Fannie Mae - on another complaint.) I also suggest contacting TARP people. The more complaints the more investigation gets done. The Atty general is required to response to any inquires. Just an FYI

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10:16 pm EST
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My complaint is pretty much the same as everyone else's .. about the incompetency of the employees to resolve problems. I went through the trial payment program for a loss mitigation option. Like the others, I was told at first that it was to be a 6 months trial payment. I kept calling in after the 6 months and was told they didn't have any records of my...

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2:45 pm EST
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Mr. Cooper lost check

Made my December Mortgage check out on November 20th and mailed it the same day. My mortgage payments are due on the 1st of each month and are considered late if after the 16th of each month. I regularly check the website to see when my payment hits my account. Was worried when the payment still had not been processed on the 8th of December. Made a call to Nationstar and was assured they had never received the check and I should put a stop payment on that check and reissue a new one.

Sent the new check out certified mail and it was processed immediately. I got a letter in the beginning of February from Nationstar stating the check that I had put a stop payment on was returned to them and they were assessing me a $25 fee. All of my payments were made on time and Nationstar depositing this check would have made an extra payment. When I contacted a rep, she told me that my February payment had to be in certified funds because of this check being returned for stop payment.

This was a problem because I had already mailed my February payment. Did not want to put a stop payment on my February check and get into the same problem again. Told them that I was not going to pay the $25 fee and that I would not jump through hoops to get certified funds, my regular check would have to suffice. They played the run around game and sorry but this is the way it is game.

I kept insisting to talk to a manager about their unethical procedures. After two separate 15 minute waits on hold, I was told because of my excellent history with them they would accept the uncertified check for my February payment. This decision was made after they told me it had already been put into the computer as a stop payment and there was nothing they could do. Was confused by the conflicting information but relieved they were accepting the February payment.

I keep a diligent eye on my payments with Nationstar as they are the ONLY company that I deal with that takes two weeks plus to process payments. Have decided that all payments I send to them are going certified mail. It disgusts me that a mortgage company can have such a low quality payment processing method.

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robberbaby
Chicago, US
Feb 10, 2011 10:18 pm EST
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Oh, I have been making housepayment for 21 years without a late payment and now this error is costing me big time. Also, I received a letter from NS telling me they re-evaluated my escros and I have overpaid and have a refund coming - they told me in Jan and now they said if I am not current in February, my $1, 144 refund will not be sent to me. I hope the post-office gets my check there before it is late so they cannot keep my escrow money from me.

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robberbaby
Chicago, US
Feb 10, 2011 10:10 pm EST
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That is what happened to me too. My Mortgage was with EMC and they sold it to Nationstar. I send my payment to EMC because I never received any paperwork from Nationstar. Finally, I received a letter in the mail (after I mailed the house payment to EMC) that was not supposed to send any checks to EMC and they provided me with a western union number and account number for my loan so that I could make my payment there. I called the bank and said I wanted to stop payment on the EMC check as I would do the western union payment to the new mortgage. The bank said to come in and sign a paper to stop payment. In the meantime I called western union and tried to make a payment over the phone so it would not be late because the EMC check had been mailed 8 days earlier. The acct number was not recognized and neither was my social security number so I could not make the payment. I called my bank back and told them I was not coming in to stop payment because I had no idea what was happening. (I received the Nationstar letter on Sat and they were closed) On Monday I called the number on the letter for Nationstar, I explained the acct number on the letter did not work and told them exactly what I wanted to do. He then said I could do it through him, but it would cost me $16.95 plus I would have to pay the stop payment fee of 30.00 to my bank. I told them I was calling EMC to find out if they got the check since I mailed it 8 days earlier. EMC could not say if they got it, but said if they did, they would forward it to Nationstar. So I called NS back and told them EMC would forward the check. NS told me I had to get it paid by the 16th or my account would be in default - late payment would be assessed. I was stressed because I have NEVER EVER MADE any late house payments to any mortgage company. They called me every day at work, at home and on my cellular phone to get me to give them a check over the phone. I again called EMC and this time they said they got the check and forwarded it to NS. When I called NS back they said they did not have it and if I didn't pay with them over the phone, I would be assessed a late fee in two days. I gave them my checking account number and routing number - they assured me they would wave the 16.95 fee and would not cash the check from EMC. I went on line 15 minutes later and they did take my house payment out, but did charge me the 16.95 even though they said they wouldn't. I immediately went to the bank and put a stop payment on the EMC check because now I didn't trust NS. I paid my next payment on time and my next payment on time. Then I received a letter in the mail telling me that I bounced a house payment check and I would have to send a certified check plus a fee and if I ever did it again I would lose my right to sending a personal check. I looked at the check number they referred to as NSF and it was the check that I had sent two months earlier to EMC that they attempted to cash. I immediately called and the guy who answered treated me like I was the lowest species on earth. He told me to prove that I put a stop payment on the check at their request, and he said they would not wave the 20 fee because I should have to pay someone for a stop payment. i said I paid my bank and he told me to have my bank write a letter telling NS that I did in fact pay 30.00 for the stop payment otherwise I would have to pay them the 20 fee, again because someone has to get the fee. I was furious, I became upset and told him I felt NS was in the business of trying to take people's houses away, even ones that pay on time every month for years just by the way he was talking. I did provide the documents he requested and my bank did write the letter verifying the fee I paid-NS did wave the 20.00 fee. It took so much work on my part and I am very scared.

Also, I send my payments about one - two weeks before they are due. They take quite a long time to clear at NS. The check I mailed on 1/26/11 went to my bank on 2/2/11 - I received a letter from my bank that I had insufficient funds and they returned my check to NS. I was hysterical because I did not have overdraft protection because I have never had an overdraft on my account. I took my laptop and to the bank and sat with a girl in the lobby going through my quicken register because I showed that I was not overdrawn and that they should not have returned my check to NS. It took 45 minutes until we found my mistake - yes, my mistake. I had started a new check register and neglected to minus the last check from the previous check register - causing me to be overdrawn $108.00 plus the 30 fee I had from my bank. I cried because I knew this would be horrible to deal with NS. NS called me on Sunday via an automated call. I returned their call on Monday and they told me I had to go to Western Union, Money Gram or send a cashier's check. I went to Western Union and they wanted $125.00 to post my funds; money gram wanted $115.00; cashier's check was free plus I went to post-office and did next day air delivery guaranteed delivery. Before I mailed the check I asked if NS had a fee and they said 20.00 so I added it to the check to ensure that I would be paid in full. I did this on 2/9/11. I also asked which address I should send the check to because it was going to be hand delivered - they gave me a different address than the payment coupon. Guess what, I just called NS and they said they did not get it today which I was guaranteed by the US post office to be there by noon today - I tracked my package and it got to the Post office in Texas, but they never delivered it to NS and they have to track it now. It cost me $18.00 to mail it and guarantee delivery - the post office said I could get a refund after filling out a form, they are looking for it and will call me when they find it. In the meantime, if NS does not get it by 2/16/11, I will be assessed a $69.00 late fee and have it added to my credit report - which I have never had a late payment on my house ever. I am so stressed and so upset. I think I should re-finance with a local bank but after reading these horror stories - I just don't know what to do. I just feel like crying because now the post-office has hurt me. I just feel like nothing is working.

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Mr. Cooper let's get em

I have a complaint about Nationstar as well and I was told to 1. Submit a complaint to the Federal Trade Commission (FTC), 2. Call your attorney general (and the one in the state where your mortgage company has its main office), 3. File a complaint with consumer affairs, 4. Contact the local Better Business Bureau that deals with companies within the area of your mortgage company. I have also been working closely with the Homeowner's Hope Hotline set up by Obama. The number is [protected]-HOPE (4673). The website is www.makinghomeaffordable.com. They are excellent and they even call the mortgage company with you on the line and get the job done for you. I hope that this helps :-)

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Very Angry Person who hates Nationstar
Zieglerville, US
Apr 07, 2014 10:31 am EDT
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Nationstar has been giving us the run around for 5 months now! Every time you get a call from them to send you more documents, they want more. Then you think OK, I'm done and then they want more and more and more. They take months and your property is ready or foreclosure and they still want more documents. Someone's NEEDS to file a lawsuit against this company because they are one BIG joke! DON"T USE THEM!

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william1936
Kingsport, US
Feb 07, 2013 10:26 am EST
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I am ready to get involved in a class action lawsuit against Nationstar Mortgage. Who do I need to contact?

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Emak
US
Oct 21, 2012 6:42 pm EDT

I am ready for the class action lawsuit against Nationstar!

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Emak
US
Oct 21, 2012 6:42 pm EDT

I AM READY FOR THAT CLASS ACTION SUIT AGAINST NATONSTAR!

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noony
smiths creek, US
Jul 04, 2012 2:39 am EDT
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Nope, never did get our problem resolved still trying to figure out what to do next. Any suggestions? This company is so in the wrong!

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qrr
US
Jul 03, 2012 9:00 pm EDT

did you ever get this resolved after filing your complaint with the FTC

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noony
smiths creek, US
Feb 14, 2012 1:38 am EST
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Thanks for the info. I have sent 2 messages to the better busniess bruea and atcually have a lawyer involed now. I am done playing games with them. We as consumers should not have to go thru these problems when they created them. i am looking for people that are haing problems and want to join in on a civil suit!

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Mr. Cooper horrible, horrible, horrible

I was in a loan modification with Citimortgage when they transferred my loan to Nationstar in November of 2010. Since then being a homeowner has become HELL ! I called Nationstar at the beginning of January of 2011 to see what action should I take because my trial period was up. I was told to fax over my approved modification that I recieved from Citi and to keep paying my current payment til they update my info in the system (mind you its been 3 mos. and my info isnt in the system yet). I faxed over the paperwork and still I recieved a foreclosure notice. I called Nationstar to see what that was all about and I got a rep. who loud mouthed me, telling me that its my fault that Im in the situation Im in and that I havent paid my mortgage in 'X' amount of months and when I asked to speak with a supervisor, he put me on hold for about 15-20 minutes (the whole while, he kept coming back on to check to see if I had hung up...fat chance). Finally, he forwarded me to an answering machine. I called back and was told to fill out the modification packet again because they dont trust Citimortgage. I filled out the packet again as requested and called about 3 weeks later to make sure they recieved and updated my info in the system. I was told that they are months behind in paperwork and to fax everything that I had mailed in (keep in mind my sale/foreclosure date is Feb. 17, 2011 and its already Feb. 8, 2011). I asked if they could push back my foreclosure date due to the fact that I have been doing everything they asked me and also because its not my fault they haven't updated my info and because its not my fault they are behind in paperwork and was told 'NO'. I feel like they are stealing my home from me.

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inventora
US
Apr 06, 2015 11:40 pm EDT
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BANK OF AMERICA WAS MY LENDER, BE FORE THEY SOLD MY MORTGAGE TO NATIONSTAR, AND ITS BEEN 2YEARS AGO, , THEY NEVER TOLD ME ABOUT IT AND THIS COMPANY ARE THEIF, , , I HAVE MADE MY PAYMENTS ALWASY ON TIME, THE PAYMENT BEFORE THEY SOLD MY LOAN WAS $667.33 INCLUDING ACROW AND EVERYTHING, , AND NEVER HAD A PROBLEM UNTILL NATIONSTAR TOOK OVER, I NEVER NEW HOW OR WHAT HAS HAPPEND, BUT I FIGER THAT SOME LENDERS DO SELL THE NOTES, BUT I NEVER NEW THAT THIS COMPANY WAS A COLLECTER AGENCY, BUT THE ISSUE IS THAT EVERY MONTH THERE IS A DIFRENT AMOUNT ON MY MORTGAGE PAYMENTS AND DON'T UNDER STAND WHY, , I HAVE CALL AND THEY HAVE TOLD ME THAT ACROW IS LOW, WHAT THE HELL IS ACROW, , I MADE A FIX MORTGAGE FROM THE BIGINING INCLUDING ALL OF THAT ACROW THING, NOW ITS BEEN TWO YEAR IVE BEEN PAYING DEFRENT PAYMENT ON EXPLAN, MY MORTGAGE WHENT UP LAS YEAR FOR THE TAXES INCRISS OK, , IT WHENT FROM $667.33 TO $698.59 I SAID OK, I PAID THAT AMOUNT FOR TWO MONTH BECOUSE ON APRIL OF 214 THE DEFRENT AMOUNT STARTED TO ADD UP UN EXPLAIN, TO $708.54 I PAID ITA FOR 3 MONTH THE SAME AMOUNT, THEN ON THE THE 8TH MONTH OF 214 THERE WAS A NOTHER DEFRENT AMOUNT UN EXPLAIN FOR $816.78 WHEN I PAID MY MORGAGE ON TIME, THEN NOW IT WAS OK UNTILL MARSH OF 215 A DEFRENT AMOUN OF $762.57 I PAY IT AND NOW IN APRIL AGAIN THEY ARE CHARGING ME $806.00 THERE SAYING THE ACROW IS LOW, WHAT ARE THEY HIDDING, THEY ARE JUST RIPPING US OFF, I HAVE SEND 3 NOTES ON LINE BECOUSE OF THIS CITUATION AND NO GOT BACK ONLY ONE RISPONDS SAYING, THERE ARE LATE FEES OF $12.77 WHENT THE PAYMENTS ARE LATE, LIKE I DON'T NOW THAT, THERE ARE CHARGING ME LATE AND ACROW PAYMENTS WHENT I HAVE FIX RATE ! THEY ARE COLLECTER AND SINCE THEY CAINT RICED THE RATES THEY HIDE IN THE LATE AND ACROW PAYMENT TO RIP US OFF IN MORE MONEY, IF IT KEEPS RISING THAT WAY, I WONT BEABLE TO PAY, , , . WHY DO THEY ALOUD THOUSE COMPANY TO DO THAT, , THATS VERY STRESSFULL, I AM SO MAD AND FRUSTRATED. NEED HELP!

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Mr. Cooper constant mistakes by nationstar

Our mortgage was transferred from Roundpointe to Nationstar in November of 2010. We were told not to make a payment to Nationstar until they received our paperwork from Roundpointe and to keep checking back. Also they promised not to access late fees during this time. We checked and finally in January they received our docs. We made our payments to catch up but they did in fact assess late fees, took one payment and applied it to extra principal instead of our escrow, and included an erroneous fee for who knows what. They also admitted that even though our loan includes escrow for taxes, insurance, and MIP, (which we of couse include in our payments) they have it listed as a non-escrow mortgage so they're sending us statements for prinicipal and interest only. After bringing it to their attention that we have been paying escrow and they just haven't been applying it appropriately, they are saying that our payments will go up almost $200 due to our escrow being short and our taxes going up, (which they are not, in fact our property value is decreasing due to the economy so our taxes are not going up plus they have no way to calculate that until the tax bill comes out in September. Speaking with the escrow department, they have no idea what's going on. This is a nightmare and reading these complaints only has me worried that even though we are paying what we should be paying we are still receiving late notices, escrow is still not being applied, and they have not recorded a payment we made over a week ago and are calling us on a Sunday when they're not even in. Obviously they've flagged us for being late with the last payment which we were not, they just haven't recorded it yet but it came out of our bank account as we see clearly. We get calls from them on the weekends by recording (not a live person) when they are not available to talk to, they are closed on the weekends. Why in the world are they going to call if no one is available to talk to. Harassment in the highest degree. This company needs to be sued by all of us who are having problems with them. They either don't know what they're doing or they are purposely trying to cause enough problems so that we lose our homes to them.

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noony
smiths creek, US
Feb 03, 2012 10:23 am EST
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We also are having problems just like you. We as the consumer who pay our mortgage payments need to stop this drama and take them down. Not to mention lets harass them every day for money they owe us.

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Mr. Cooper fraud.

I'm the 15 year old daughter of a commercial insurance agent. She's my mom, and she's brilliant. She doesn't deserve what these people do to her. I don't deserve it, my boyfriend doesn't deserve it (He's there to watch me go through it!) , my family doesn't deserve it.
In 2009, my mom lost her job. She worked for arizona land advisors and she was a broker. She still has her licence. Since then, it's been down hill. We own (Ed) a little over an acre in cave creek and we had about 70k still left on the loan.
When working for land advisors, she made 295, 000 in 2005. She had more money than she knew what to do with, so she bought herself her dream car, a black toyota sequoia.
In early 2010, we filed for bankruptcy, level 7 (I believe. She talks to me about all this stuff and some of it is hard to remember. )
Least year in september, nationstar mortage bought our loan and the first thing my mother said was "wierd. I've never heard of them before. " and to me that was a red flag.
In october, the sequoia was reposessed for the first time and the loan was called. It was 20, 000. We lost the car. I remember her lips were chalk-white on that morning, and I realized this was as bad as when my horse was resold.
Our loan was now supposed to be remodified by nationstar, allthough they kept saying they didn't have the bankrupty discharge from the court itself, and they said they had to have it from the court.
On january 4th, the house was forclosed on, my mom knowing about it for an entire week but not telling anyone. She didn't know why she should; all it would do is stress us all out more. My dad had been living on the property with a lease for half a year at this point, and she didn't tell him either because he's incapable of handling himself in these kinds of situations. They've been devorced-happily-for several years. They are not back together.
Two days after the "forecolsure", my mom told me that the sale had been postponed until the 11th. Thinking I now had 5 days more to pack and to let go of this place, my childhood home, I was somewhat happy.
On the 11th, my mom received an email that said they would not postpone the sale.
Then, on the 19th, an insurance agent called and said "my client bought the house on 42nd street today. "
So, we've been lied to three times about our house being sold, there has been no notices and nationstar had not called at all, my mom had to call them.
Stay away from nationstar.
If you'd like to contact me or my mother, feel free to email me at [protected]@gmail. com. My name is natalie.

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Mr. Cooper questionable business practices

A Class Action lawsuit should be filed against this rip-off "Loan" company. Nothing but problems/issues ever since this gang of thieves took over from CitiMortage. My previously held by two different lenders (one being Citi) with NO ISSUES and No Problems.
I have had nothing but problems with NationStar . They double-debited my checking account for loan payment, causing an overdraft, for which my bank charged me $31, then NationStar had the CHUTZPAH to charge me $35 for insufficient funds! When they caused the overdraft!
Attempts to contact NorthStar Customer Service by e-mail takes hours of time, no replies are forthcomig.
The list goes on and on. I am preparing a complaint to send to my State Attorney General. NationStar should not be allowed to operate in this state.

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S. Smith --Florida
US
Jun 17, 2014 11:01 am EDT

I agree with the complaint of a class action law suit. I am experiencing quite a bit of difficulties with NationStar. I refinanced through the HARP program. My mortgage was also sold to NationStar from Bank of America. I was informed and had an understanding the only term on my mortgage loan that would change is my interest rate which would be lower and of course my payments. I had a grace period of 15 days from the 1st of the month. Making payments late after the 16th of the month. Now, my grace period has been changed and I am racking up on late fees every month. I attempted to contact God and everyone at NationStar to consider changing my grace period back
because I was told nothing would change. Everyone wants to transfer me to everyone else. Needless to say, through countless emails, phone calls and several faxes to prove my original grace period. No one is available to help and the only answers I can get is ma'am they are not going to change your grace period back to the original period doesn't matter if we told you the terms of your loan will not change, live with it. I say lawsuit for unfair business practices and deception and lets throw in all around @$$#*!$.

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Mr. Cooper purchased our loan

It is important that the word get out about this company, especially to homeowners whose mortgages are purchased by Nationstar. We received word that our mortgage was sold from our old company approximately 15 days prior to the transfer. The letter instructed us to send payments to Nationstar after December 1st. Since I always send my payment prior to the 1st and had received no correspondence from Nationstar with a new loan number, I sent the payment in to my old company in time for it to be processed. Unfortunately, the transfer had already begun and the check was held. I began calling Nationstar on the 7th of December when I realized my check had not cleared; I have made well over a dozen calls in an attempt to ensure that my payment was correctly processed. I was repeatedly assured I would receive no late fees that Nationstar was busy acquiring lots of mortgages; my payment would be processed as soon as they received it, etc. I was finally able to get the payment processed after calling my old company and getting a routing number proving the payment had been sent, once I gave Nationstar the proof, they acknowledged payment on their automated line. I shudder to think what would have happened had I waited or been less proactive. Unfortunately that is not the end of the story; shortly after the payment was processed we began receiving late notices, including late fees. Nationstar reps all say the same thing, "ignore them." I have excellent credit and do not make late payments so I am unwilling to take their advice. As of today, I have received two December statements with multiple errors and on December 31st, a tiny little pamphlet detailing privacy practices, this is the only correspondence we have received. I received no January statement, but I mailed my payment early regardless. Fortunately that payment was processed, to my humor, just a few short days after my December payment. Letters sent to Nationstar requesting correct billing statements and payment history go unanswered. i have filed a complaint with the BBB and encourage other Nationstar mortgage holders to do the same. Do not wait for a correct billing statement, send payments in well before the due date and document all calls.

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Update by Frustrated Mortgageholder
Feb 23, 2011 11:13 pm EST

This is a follow up to my complaint. I just called nationstar today to complain again. I have been sending my payments in early each month without a billing statement because it comes late. Yesterday I received a letter soliciting a mortgage modification, which I don't need and certainly would never do business with Nationstar voluntarily. The nice representative informed me that the reason I have not received a statement was because of inclimate weather, yet they can send me long letters asking me to enter into a modification program!? I should also note that all of my other bills have been on time and some travel across the country from snowy cities. At the end of the call I explained to the representative that is wasn't him I was mad at and he replied, "it's okay, I agree with you." How sad.

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None800
US
Feb 06, 2013 4:55 am EST
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I have had the same problems as above. Nationstar bought my loan in the beginning of dec 2012 and didn't notify me. I started getting collections calls immediately, a few times per day, and when I requested proof in writing that they own my loan, they said they sent it already, on dec 18. I received that proof around dec 28 and made a payment for dec and jan that day. I continued to get collections calls and eventually someone said my credit union was refusing payment, though acknowledged my account was a valid account. In the past month I have attempted to pay by phone and the Internet over ten times, 4 actually going through, and then being reversed "by the bank". I have no idea why the funds arent transferring but my credit union said it is on nationstars side, bc they dont refuse transfer if the request is valid and funds are present. Only people at Nationstar I able to talk with are "collections" and they think I'm just lying to them or don't know how to type the account number correctly. I will be reporting to bbb, Texas attorney general, and federal trade commission.

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Booboobeir
Bradenton, US
Oct 25, 2011 3:37 pm EDT
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Dear FrustratedwithTransfer2011, and all the above Commenters: Thank you SO MUCH for writing your issues, as I am going to check my interest history before NationStar bought our loan 2 years ago. I never thought of doing that. I am completely convinced that they are as crooked as crooked comes, because every time I submit an early payment (with copy of statement stub showing correct month of payment due penciled in), they ignore it and apply my payment to 'Principal', instead of the following months' payment. They did this to me last year and I thought their website was just 'behind', until I started getting Late notices & fees. Imagine that: I am paying EARLY, and they are playing games and turning it into something I'm doing wrong, just to collect fees or hopefully foreclose on my property (yes, I am not putting this past them). I just got off the phone with them correcting it, but am paranoid and will check their website in a day or two to make sure it was corrected properly. GEEZ! I never had these problems with GMAC or the previous three companies who held our loans these last sixteen years. Best of luck to you all, and Kudos to all who stay on top of it, also great advice from FrustratedMortgageHolder, thanks!

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FrustratedWithTransfer2011
McKinney, US
Sep 20, 2011 7:25 pm EDT

I also have a similar story. Our mortgage was transferred to NationStar in June from Principal Bank. I also have received a phone call about a payment being late though I used the exact same Bill Pay set-up that was used while under Principal Bank. All that was changed was the address. They have told me not to worry, so we'll have to see about that. We have never had a late payment.

What is more troublesome, however, is the amount of our payment now being allocated to principal vs. interest. Prior to the transfer to NationStar we had between $55 - $100 per month being applied to our principal balance. Now with NationStar, that amount has dropped to $10 - $15 per month. I called Principal Bank (our previous mortgage holder) to get information on how the interest and principal amounts were calculated under our loan agreement, so I have been able to verify the allocation by NationStar is VERY off. This is especially troubling because interest compounds itself and we are losing a lot of money because of it.

I have made several phone calls and written several emails to NationStar to have the issue looked into. Each time I call I am told the research department needs to open a ticket to look into it further (that department does not take phone calls). However, each response from the research department tells me I need to contact Customer Service by phone for these 'more complex' issues. Both are telling me they don't have the resources to help and I am caught in a vicious cycle. The reps on the phone will not provide more than their first name (no employee number, no extension, no direct dial, no reference number for the call) and literally refuse to send you to a Supervisor when requested. If you ask for the Supervisor’s name, they will refuse to provide it to you. If you tell them you will hold for one, they tell you that you cannot. There is no supervisor present. They will open a research ticket and the research department will be in contact with you in 5 to 7 business days.

Once the research department sends you a response to contact the general customer service line, they close your request without answering your questions. If you request the email be forwarded to a Supervisor, they will not. If you request the name or direct dial of someone who may be able to help (customer service department or otherwise) they will not provide you one. If you respond and say the issue is not resolved and should not be closed, they ignore it. I now have four emails in hand which verify this cycle telling me to contact the general Customer Service department. I have responded within 24 hours of any correspondence I have received from them and am now going on more than two months without any answers.

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Lost in the crowd
US
Aug 29, 2011 8:29 pm EDT

Recently, First Horizon "Without Notice" transferred my loan to Nationstar Mortgage, I requested additional information regarding the change from both companies "Still Pending". My current loan is Adjustable, and requested to do a refinance with either companies, I recieved an adoubtly upsetting response. I was able to speak w/a representative at First Horizon, after giving my name and account, there was a 5 second pause, he then explained "I would have to call you back, I have an important call to lock in rate" and abruptly hung up...pending a call back. So, loss cause, I spoke with a representative at Nationstar Mortgage and explained I was interested in refinancing. Because the transfer from First Horizon to Nationstar Mortgage wasn't complete, she asked me to call back in 5 days. I did, and wasn't happy with the results, in order for me to refinance, Nationstar will only cover 80% of the valued price of the loan and the remaining left over of ($15, 00.00) will come out of my pocket. All I want is a simple re-fi w/low interest rate, 30 yr fix & consolidate my property tax/insurance. After reading all the complaints, I'm having 2nd thoughts of dealing with liars & cheats and just go the easy way out and foreclosed.

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upsetinaz
US
Jan 08, 2011 4:18 pm EST

I have a very similar story. My mortgage was transferred on Dec. 1st to Nationstar also. I didn't receive a bill from Nationstar until Dec. 23 (well after most people had left for vacation) due Jan. 1st. Fortunately, my bank has automatic bill pay and can pay Nationstar electronically. I still have yet to see the January bill, but at least my bank can confirm the transfer. I also received a letter from Nationstar telling me that I had requested a new insurance company and that they had already paid my old insurance company, so I needed to send Nationstar more money to pay the new insurance company. I hadn't requested new insurance. Furthermore my insurance company had already sent me confirmation of the fact that they were aware of the transfer. I called Nationstar and actually talked to a nice helpful women on the phone. She told me that I needed to send them a copy of my policy. The letter I had received ONLY talked about money, and said nothing of making a copy of my insurance policy. The lady on the phone also told me that a lot of these letters are computer generated. At this point I talked to a totally unresponsive supervisor to explain that it is extremely unprofessional to send letters without proofreading them. She offered a very unconvincing apology. I informed her that if the company sent another misleading letter, I'd refer it to my lawyer. I also told her that I would not be recommending Nationstar to any of my friends buying houses and looking for mortgages. I'll see if anything changes, but somehow I doubt it.

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grrrl
Redlands, US
Jan 03, 2011 8:53 pm EST

Companies make money from late payments and the fees they can pile on top. Technically the company cannot charge late fees for 60 days after a transfer (in some states anyway). But if they send erroneous late notices with fees attached, what's to stop the the uninformed from sending in an inflated payment out of fear? Even if the company returns the money eventually, this is still an abuse of power.

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georgejerrybob
Mentone, US
Jan 03, 2011 7:29 pm EST

Another avenue is to write your state's attorney general.

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Mr. Cooper class action lawsuit

All who have been wronged by nationstar, please go to: www.Nationstarclassaction.com
It is time for a class action lawsuit!

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Sonia Renick
US
Jul 15, 2021 2:54 am EDT

I also started with the Bank of America who I feel also has a hand in the wrongdoings. I was told verbally and on paper, there was a glitch in automatic mortgage deduction because Mr. Cooper was once again being bought out by Nationstar. They sent me 2 letters stating the electronic glitch would soon be fixed and mentioned a third-party merger (latter part of February) April 1 they auctioned off my house and handed me eviction papers. I called a lawyer and had a TRO place that day. For the past 2 years, they have asked me to state I had hardship and that is why I did not pay. I stand by my statement that they locked me out of my account 5.5 months prior to the foreclosure as the screenshots of my computer time-stamped detail. I also have my bank statements that show enough money in the bank. The bank also stated that the funds were in process but never completed the transaction. The supposed signed certified letters as investigated by the Washington Post Office state the letter sent was not sent to me for anybody in my neighborhood as noticed by their electronic monitoring system. The lies go on and on. I am a Ph.D. student who was no longer eligible for loans because of foreclosure and my daughter at 16 has a couple of classes to finish her associates and start her bachelor's and will also not be able to receive loans. I have been a health care steward, certified front-line crisis provider, a Ph.D. and clinical doctoral student, my husband also a first-line responder as a nurse and a veteran that has seen combat twice in name of the country and have never asked for anything just justice. Apparently, this is a way of life for these people who go from state to state with their fraudulent practices. When will the government step in and perform "checks and balances" for the people? They moved to Texas a couple of years ago and are doing the same thing buying mortgages from banks that have single owners or elderly individuals as account holders for the mortgage...that is a predator Please help soniamndz@yahoo.com
Sonia Mendoza

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MAMAJO101
allentown, US
Mar 17, 2021 10:14 am EDT

My mortgage was handed over to Bank of America 8i the crash if 2008, When BofA got out of mortgages my loan was forward over to Nationstar I NEVER RECEIVED MY deed or title. My attorney corresponded with the company attorney for 2 years who could not or would not disclose anything about my loan and dragged her actions for over 2 years. I contacted the attorney at Nationstar requesting but was old nothing was available. She told me to contact my county which i did, They had nothing, When i called the company back and said i could not get my papers she said oh well everyone in 2008 and there were many homes lost especially seniors, If feel I was robbed of my monthly payments from 2008 to when i could not afford the payments since they kept raising my payments even after they elling me too bad, I jo8ineed the class action suit but have not heard anything about the court settlement or distribution of funds

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Martin53913
Yuba City, US
Nov 28, 2020 6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America is flat out EVIL. They took out double mortgage payments for over 2 years. I'd call, spend 2-4 hours on the phone with them and have to explain this as they kept passing me from one person to another. I'd finally get someone to relent and they'd tell me, "I will credit it back to you..." They'd maybe credit 1/2 of one month, then the next month, right back to double mortgage payments.

The ONLY way I got rid of this was transferring my mortgage.

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fs953b
US
Jul 27, 2019 4:58 pm EDT
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Bank of America, Shellpoint Mtg. Seterus, Nationstar (changed to Mr. Cooper) and many others like Chase and Wells Fargo (with the help of Wall Street ) pulled off the biggest Ponzi Scam in American history and our very own government in the likes of FHFA and GSE are all involved right up to their eyeballs.

Government Services Enterprises took over Fannie Mae and Freddie Mac back in 2008 and there is money money everywhere but back to all of us American People and Veterans who got the total shaft, along with our wonderful country. Trillions of dollars wasted here folks with all the scamming, buyouts, lawsuits like the National Mortgage Settlement and the nearly $17 BILLION lawsuit won by the USDOJ involvding the phony bailouts where banks mostly took the money and ran. There are thousands of lawsuits across the country and people like Bank of America, Chase, Wells Fargo and many other stop at nothing to cover up and bury.
Check out the Morrow Case in the great state of Montana and read it, the National Mortgage Settlement, that case asgaint nasty, crooked old Bank of America by our own USDOJ, and one in Colorado regarding all the outright racketeering on behalf of Urban Settlement Serivces, In. created by Bank of America as I understand it (GEORGE ET AL V, URBAN SETTLEMENT SERVICES, INC. AND BANK OF AMERICA). They did this to me on five (5) loans I had that were allegely originated by Countrywide Home Loans betwee the years 2002 to 2009.
Also check out MERS that people like Bank of America allegedly created to avoid millions of dollars in recording fees across the country. Most states have finally busted this grand scam using MERS as a phony beneficary/nominee! Do your investigative reporting and find out what happend to one of the biggest lawfirms in Florida that allegely had a huge "paper mill" to creat phony, forged, fabricated, and "robosigned" documents that people like the above have used and continue to use. Word has it that David Stern is living on an island somewhere after being paid off!
Semper Fi people.

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Henry R Noel
US
Jul 01, 2019 12:22 pm EDT

I am also interested in the law suit against Nationstar. I was refused the modification and the short sale, they sold my house in 2014.Thanks.

My email: hnrnoel@gmail.com
Cell [protected]

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airam1233467
US
Jun 06, 2019 10:25 am EDT

I am very interested in being part of a suit against Nationstar -- brooksm2002@yahoo.com

Please contact me if available.

maria

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Kent Mann
US
Mar 28, 2019 11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nationstar Mortgage is horrible. We had Bank of America from Oct. 2011 until Sept. 2012 and was told that we had been sold to Nationstar Mortgage. We still don't know if we had gotten credit for any of the payments that we made through Bank of America. It took them months to find our loan in their system and until then they could not tell us anything. Everything went good until March 2014 when my husband lost his job at Fruit of the Loom and we had to let them know and asked for help getting our payments lowered. We were told that they could not help us until we were 3 months behind. Yet they called constantly every hour that they could when we were late. Once we did everything for the modification, the information that they sent back to us was more than we were paying before. It doesn't take a rocket scientist to know that if you can't make the payment you have you sure can't make a higher payment. In June 2014 my husband did find a job, it was making 20K less a year and he even had to drive 130 miles round trip a day. I am disabled and on disability which is not enough to survive on. We were caring for our daughter who was also disabled and we began to seek help to find a way to keep our home. We found a company online called The Westwood Legal in California and paid them $4, 000 to help save our home. We started working with them in Nov. 2016. In May 2017, we were told that they had a company West Holdings and Acquisitions that was taking over our loan and that our new payment would be $982.72 month. At the time we did not know that this was Patrick Soria and that he was a scammer. We paid the $982.72 a month from June 2017 -January 2018. We even made 2 payments to them on January 10, 2018 the date our home was to be sold at the court house steps with them telling us that they were going to get it stopped. When a guy named Fikret Avdic came to our home on January 11, 2018 and said he bought our home and we needed to leave. We refused and let it play out in court. We contacted Nationstar and told them everything to no avail. They connected us with Ong Lee who we thought would help us regarding the fraud, but she connected us with HH Law and Jered Ede who was only after information for the lawsuit that he filed in California against West Holdings and Acquisitions and Patrick Soria. They did nothing to help us at all but ruled for Mr. Fikret Avdic who is a foreigner who paid $90k more than what was owing on the home. Don't you see what happened and we even tried to file bankruptcy to save our home and the judge would not allow it, our lawyer for that was Nick Thompson in Louisville and he charged $1500 to file the papers. We also hired Phil Kimble to represent us in the courts here in Warren County, KY and paid him over $4, 000 to save our home and nothing helped. They all were in this together. We were homeless for 3 weeks before we found somewhere to live. In my opinion, Nationstar did us wrong and should have to reimburse us the entire cost of our mortgage, damages, storage fees, rent, all monies we paid to save our home to attorneys, all the money we paid to the scammer thinking we were paying a Mortgage. We are US citizens and we deserve to have the American dream of home ownership. We don't need our homes stolen to give to foreigners from other countries.
I did the paperwork for the class action lawsuit last night and I sure home we can help get something out of them. It would be nice to get our home back.
By the way, I almost forgot, Mr. Avdic, took over 100 days to settle up with the Master Commissioner, and on their website it says that everything needs to close within 30 days. If that had been us I am sure we would have been told we had to forego our deposit and that the sale was null and void but because he was a foreigner the Judges, lawyers and Master Commissioner ate right out of his hands because they didn't want a discrimination lawsuit against them because he was a foreigner. On April 8, 2019 will be 1 year since we were made to get out of our home, we want it back! HELP US! I THINK IT SHOULD BE GIVEN BACK FREE AND CLEAR FOR ALL WE HAVE GONE THROUGH.

FEEL FREE TO CALL US FOR MORE INFORMATION. BY THE WAY WE DID NOTIFY THE ATTORNEY GENERAL OF KY AND THE FBI REGARDING THE SCAM AND WE NEVER HEARD ONE WORD FROM IT. WE TRIED TO GET THE NEWS MEDIA INVOLVED AND NO ONE WOULD HELP US.

FEEL FREE TO CONTACT US

CHERYL AND KENT MANN
EMAIL: cherylmann2017@gmail.com

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Kent Mann
US
Mar 28, 2019 11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kent Mann

I forgot to give our former address: 355 Hunters Crossing Way, Bowling Green, KY 42104

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Lucy Marple Anderson
US
Dec 31, 2018 4:25 pm EST

We were in the middle of a loan modification request when Bank of America passed the mortgage over to Nationstar. They "lost" our modification request. It took them six months and me faxing 200 pages at a time to them before they responded at all. We started with being 1 month behind due to illness. I sent in half the payment for that month and explained I'd catch up. They refused the payment and decided we were two months behind. When they did the "modification" they wanted $2400 a month - how is that a good modification from a $2100 mortgage? If I can't pay $2100, how am I supposed to pay $2400?

It caused so much emotional and mental trauma solely because Nationstar WOULD NOT WORK WITH US. We just walked away. I lost my house and I'll probably never have another one because of Nationstar. It doesn't take too much brain to figure out that your mortgagee is trying to pay you and if you were an honest person, you would work with them to get over a rough spot. But nooooo... They prefer to foreclose. I hate them. They have ruined my life, my credit, my mental and emotional health. They are the worst people on the earth. I hope that all the people they have ruined come back to haunt them, day and night.

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Cheryl Bowles
US
Aug 15, 2018 7:26 pm EDT

https://www.kellerrohrback.com/contact/ They just filed a new class action suite. I dont know if they'll take us on. but I've written my story to them. Nationstar gave us the disaster deferment in the wake of hurricane Irma. They want us to qualify for a Loan Modification now, we have been fighting with this since January. In the mean time, they talk down to us, calling us three months late. AND... as we are trying to sell our house now, to escape them, they sent our payoff in July showing $39500. but in August, it shows $39750. So I pulled up the July statement on their website..Im glad I down loaded the one they issued, because NOW, the July pay off shows to be over $40k.
Heres the link to the filing:
http://www.krcomplexlit.com/wp-content/uploads/2015/09/0022-Pl-Amended-Complaint-083017-4846-4655-6750-v.2.pdf

I sure hope this company is soon out of business.

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eddie huffman
US
Jul 23, 2018 4:40 pm EDT

Nationstar made me go in default, I tried to work with them but they never could give me any help I only owed 80, 000. My house was worth 165, 000 they would not do a loan modifcation to help me.They made my payments go from 852.00 a month to 1240.00 a month. If I was having trouble paying 852.00 why would you charge me 1240.00 a month to help me. They would charge me late fees, phone call fees which were only recordings. I would call them back all I would get was recording never a person no one would return calls two inspection fees a month for two years and counting my house foreclosed I owe about $130, 000 to date. My house gets auctioned off July 21.2018 .The worsts part was having to get rid of my family dogs which I had for years. They stole my house. The loan server only makes his money when your in a default state, late or in foreclosure that is why they keep you that way . I would send in three payments they would only apply one take fees out of other two and say I was behind still, once I called to get current they said send in 4000 . I did by date they asked but they said they did not get it only to send Check back to say it was wrong amount. I want to sue them for all the grief they have caused me from day one for five years. I have documents. I can show proof I need someone who can help me file a law suit my email eddie.huffman59@yahoo.com

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Chiefs5824
US
Jul 26, 2018 11:56 am EDT

"The loan server only makes his money when your in a default state, late or in foreclosure that is why they keep you that way ."

LOL - That is the most ridiculous thing that I have ever heard. Do you know how much money it costs us to foreclose on a house? We have a whole department called "home preservation, " which in English, means, saving of one's house to avoid foreclosure because guess what, it costs us thousands of dollars to foreclose on a property. We would MUCH rather keep you in the property. Foreclosure is bad for every person involved. Bad for the customer who lost their house, bad for the investor (Fannie Mae, Ginne Mae, Freddie Mac, NOT the bank who is just the servicer, ) and then also Wells Fargo, because we have to pay attorney fees, inspection fees, tax sale fees, and then just eat the money lent out and the profit we would have made from the previously mentioned investors. We LOSE money when you go into foreclosure. a LOT of money. So I'm sorry you had a bad experience, and can't afford the house you purchased, but that's not a reason to flat out lie without having ANY mortgage knowledge whatsoever, and try and ruin a companies reputation, who has helped millions of families keep their homes, helped you GET this home, and spends hundreds of thousands of hours volunteering in the communities in which we are located. Please don't bad mouth the company that puts food on my baby girl's high chair and clothes on her back.

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Chiefs5824
US
Jul 26, 2018 11:57 am EDT
Replying to comment of Chiefs5824

Also, I am with Wells Fargo, not Nationstar, or whatever company you're speaking on.

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eddie.huffman59@yahoo.com
US
Aug 19, 2018 10:57 am EDT
Replying to comment of Chiefs5824

You cant ruin something that is already ROTTEN!

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eddie.huffman59@yahoo.com
US
Aug 19, 2018 11:32 am EDT

Do the math I owed 80, 000 I had over 80, 000 equity, you cant take what is behind and work out two past due payments to help someone to avoid going in foreclosure. I did their payment plan 852.00 was my payment but they changed it to 1240 a month to help me for six months which I paid only to get next statement saying I was still a month behind. How is that trying to stop you from losing your house. I can show you statements and letters .I have moved I pay $1, 300 a month on time with no problem been doing that for two months now . What happened to the good old days when you could go to your mortgage company local and solve a problem. I rather rent the rest of my years and to borrow from the crooks who run these loan server companies

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eddie.huffman59@yahoo.com
US
Dec 04, 2018 12:02 pm EST
Replying to comment of Chiefs5824

Wells fargo computer glitch blamed as hundreds lose their home to forclosure cbs news [protected]. all you loan companies are crooks

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eddie.huffman59@yahoo.com
US
Dec 04, 2018 12:06 pm EST
Replying to comment of Chiefs5824

Wells fargo computer glitch blamed as hundreds lose their homes to forcllosure cbs news [protected]

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Mr. Cooper is a home loan provider specializing in mortgage servicing and refinancing. They offer loan options for new purchases and provide tools for managing existing mortgages. Their services include payment calculations, assistance with home buying, and loan optimization.
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Mr. Cooper reviews first appeared on Complaints Board on Aug 29, 2007. The latest review Bad from start to finish was posted on May 10, 2024. The latest complaint Hazard insurance was resolved on Mar 01, 2022. Mr. Cooper has an average consumer rating of 3 stars from 1572 reviews. Mr. Cooper has resolved 243 complaints.
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